PFD report

Mr Harold Chapman · Prevention of Future Deaths report

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Issued 28 Nov 2017•Inner South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Uncertainty in Holter interpretations and identification of NSVTs on traces
    Part of recurring concern: Unreliable interpretation of cardiac electrical recordings
  2. Failure to view, acknowledge and respond to direct-access patient communications
    Part of recurring concern: Failure to reliably respond to patient and carer communications
  3. Lack of checks to ensure review of requested investigations and appropriate action in line with guidelines
    Part of recurring concern: Failure to ensure scheduled investigations are followed up
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Draw up Trust-wide guidance on clinicians’ responsibilities for email communication with patients.

    Stated by Barts Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2018.
  2. Action

    Report Holter recordings through trained physiology technicians, communicate concerning findings to referring consultants, and upload reports to electronic patient records.

    Stated by Guy'S and St Thomas' NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2018.
  3. Action

    Consider producing local clinician guidance on patient email and text communication based on NHS England guidance.

    Stated by Guy'S and St Thomas' NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 12 February 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Concerns about an individual clinician’s conduct should be referred to the General Medical Council as regulator.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Uncertainty in Holter interpretations and identification of NSVTs on traces

Wider context from the report

“(3) There was also a concern in respect of the holter interpretations and the presence or otherwise of NSVTs on the traces. Barts NHS Trust have instigated a new introduction and training regime for its specialist clinical fellows in the interpretation of holter readings. ”

Is this part of a recurring concern?

Yes — Unreliable interpretation of cardiac electrical recordings.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to view, acknowledge and respond to direct-access patient communications

Wider context from the report

“During the course of the inquest, the evidence revealed during his dealings with the Barts NHS Trust and, more specifically the lead consultants, emails were passed by Mr Chapman to the consultants. It became clear during the inquest that those emails were often not viewed and/or acted upon and as a result no response was received by the patient. It is fully appreciated that consultants are busy with their clinical responsibilities covering wards, clinics and on-calls. However, if contact details are provided for ‘direct access’ to individual doctors/consultants, it seems obligatory that those should be viewed, acknowledged and patients responded to. Patient contact with medical professionals, not just hospital related, is an important part of modern medical practice. Whilst this is a huge task, it would seem possible to come up with either National or local guidelines in respect of the use of all forms of communication between patients and their clinician (covering phone and emails). ”

Is this part of a recurring concern?

Yes — Failure to reliably respond to patient and carer communications.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of checks to ensure review of requested investigations and appropriate action in line with guidelines

Wider context from the report

“(1) the consultant responsible for Mr Chapman’s care in August and November 2015 was based, at the time, at Barts NHS Trust and is now employed by the Brompton. The consultant was responsible for reviewing the investigations that he (and other members of his team in their absence) had requested. (2) There appeared to be no check mechanisms in place to ensure that this was done and appropriate action taken in line with the Guidelines.. ”

Is this part of a recurring concern?

Yes — Failure to ensure scheduled investigations are followed up.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Draw up Trust-wide guidance on clinicians’ responsibilities for email communication with patients.

Verbatim wording from the response

“More widely, clear guidance is needed for all clinicians on their responsibilities regarding email communication with patients. Trust wide guidelines are being drawn up, working to the following principles:”

Source location

2017-0377-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report Holter recordings through trained physiology technicians, communicate concerning findings to referring consultants, and upload reports to electronic patient records.

Verbatim wording from the response

“The RBHT Sudden Cardiac Death (SCD) Service is reviewing compliance with the European Society of Cardiology (ESC) 2014 guidelines on diagnosis and management of hypertrophic cardiomyopathy. The RBHT Cardiomyopathy service (which includes SCD patients) is consultant delivered with a specialist consultant present in every clinic. Clinic letters have a standardised format including risk stratification for SCD risk (calculated using the SCD calculator) which includes regular Holter rhythm monitoring as per the ESC 2014 guidelines. All Holter tapes are reported by trained cardiac physiology technicians and findings of concern are communicated directly to the referring consultant by phone or email (if requested by a fellow). Holter monitor reports are uploaded into the electronic patient record (EPR) along with all other investigation results.”

Source location

2017-0377-Response-by-Royal-Brompton-Harefield-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider producing local clinician guidance on patient email and text communication based on NHS England guidance.

Verbatim wording from the response

“RBHT is in the process of exploring current practice in relation to email correspondence between clinicians and patients and, pending production of any national guidelines from the Department of Health, will consider production of local guidance to clinicians based on the NHS England Accessible Information Standard ‘Using email and text messaging for communicating with patients- guidance from the Information Governance team at NHS England’ (May 2016).”

Source location

2017-0377-Response-by-Royal-Brompton-Harefield-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore current practice for email correspondence between clinicians and patients.

Verbatim wording from the response

“RBHT is in the process of exploring current practice in relation to email correspondence between clinicians and patients and, pending production of any national guidelines from the Department of Health, will consider production of local guidance to clinicians based on the NHS England Accessible Information Standard ‘Using email and text messaging for communicating with patients- guidance from the Information Governance team at NHS England’ (May 2016).”

Source location

2017-0377-Response-by-Royal-Brompton-Harefield-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review compliance with ESC 2014 guidelines for diagnosing and managing hypertrophic cardiomyopathy.

Verbatim wording from the response

“The RBHT Sudden Cardiac Death (SCD) Service is reviewing compliance with the European Society of Cardiology (ESC) 2014 guidelines on diagnosis and management of hypertrophic cardiomyopathy. The RBHT Cardiomyopathy service (which includes SCD patients) is consultant delivered with a specialist consultant present in every clinic. Clinic letters have a standardised format including risk stratification for SCD risk (calculated using the SCD calculator) which includes regular Holter rhythm monitoring as per the ESC 2014 guidelines. All Holter tapes are reported by trained cardiac physiology technicians and findings of concern are communicated directly to the referring consultant by phone or email (if requested by a fellow). Holter monitor reports are uploaded into the electronic patient record (EPR) along with all other investigation results.”

Source location

2017-0377-Response-by-Royal-Brompton-Harefield-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide regular Holter-interpretation training for cardiomyopathy fellows through multidisciplinary meetings and consultant-supervised clinics.

Verbatim wording from the response

“At RBHT all Holter monitor traces are interpreted and reported by trained electrophysiology technicians. Training for cardiomyopathy subspecialty fellows in Holter monitor interpretation is provided at regular MDT meetings and consultant supervised clinics, in addition to standard training for general cardiology trainees in rhythm interpretation.”

Source location

2017-0377-Response-by-Royal-Brompton-Harefield-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Concerns about an individual clinician’s conduct should be referred to the General Medical Council as regulator.

Verbatim wording from the response

“I hope this information is helpful and provides assurance that there is guidance available to clinicians in this area. Where there are concerns about the conduct of an individual clinician, these should be brought to the attention of the GMC as regulator.”

Source location

2017-0377-Response-by-Department-of-Health
Page 5 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing GMC and NHS England guidance provides an adequate framework for safe communication with patients and handling test results.

Verbatim wording from the response

“I hope this information is helpful and provides assurance that there is guidance available to clinicians in this area. Where there are concerns about the conduct of an individual clinician, these should be brought to the attention of the GMC as regulator.”

Source location

2017-0377-Response-by-Department-of-Health
Page 5 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Multidisciplinary discussion is not required before ICD implantation because urgent cases can be referred directly to an implanting consultant.

Verbatim wording from the response

“Abnormal Holter results are regularly discussed at MDT meetings. MDT discussion is not a pre-requisite for ICD implant at RBHT and urgent cases are referred directly to an implanting consultant who will list the patient as appropriate. Where MDT discussion is required (complex patients or those not meeting all criteria) this occurs within 2 weeks. The non-urgent waiting time for ICD implant from time of agreement to implant is of the order of 8-12 weeks. As a result of the PFD notice the inherited cardiac conditions care group are developing a standard operating procedure for notification of potentially significant arrhythmias.”

Source location

2017-0377-Response-by-Royal-Brompton-Harefield-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Ensure clinically important patient email correspondence is added to cardiomyopathy patient health records.

    Stated by Barts Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2018.
  2. 2

    Include routine contact instructions for clinical teams in letters sent to patients and clinicians.

    Stated by Barts Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 12 February 2018.
  3. 3

    Review the Barts Health website to clarify how patients and referrers should contact the hospital and when published email addresses may be used for clinical correspondence.

    Stated by Barts Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 12 February 2018.
  4. 4

    Increase multidisciplinary team meetings to twice weekly and clear the referral discussion backlog.

    Stated by Barts Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2018.
  5. 5

    Develop and implement a procedural document requiring formal sudden cardiac death risk assessment and escalation to the multidisciplinary team, with adherence monitored by audit.

    Stated by Barts Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2018.
  6. 6

    Discuss abnormal Holter results through multidisciplinary meetings and directly refer urgent cases for implant assessment.

    Stated by Guy'S and St Thomas' NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2018.
  7. 7

    Develop a standard operating procedure for notifying clinicians about potentially significant arrhythmias.

    Stated by Guy'S and St Thomas' NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 12 February 2018.
  8. 8

    Use standardized clinic letters incorporating calculated sudden cardiac death risk and regular Holter monitoring.

    Stated by Guy'S and St Thomas' NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2018.
  9. 9

    Provide consultant-delivered cardiomyopathy clinics with a specialist consultant present at every clinic.

    Stated by Guy'S and St Thomas' NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2018.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The Barts Health NHS Trust is responsible for providing details of the action taken in response to this case and will respond separately.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure clinically important patient email correspondence is added to cardiomyopathy patient health records.

Verbatim wording from the response

“One of the lessons learnt from the investigation of this incident was the need to ensure that email correspondence with patients must be added to the patient’s health record. The cardiomyopathy service has taken action to ensure that this is now done.”

Source location

2017-0377-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include routine contact instructions for clinical teams in letters sent to patients and clinicians.

Verbatim wording from the response

“4. Letters sent to patients and clinicians will routinely detail how the clinical team can and should be contacted.”

Source location

2017-0377-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Barts Health website to clarify how patients and referrers should contact the hospital and when published email addresses may be used for clinical correspondence.

Verbatim wording from the response

“3. The Barts Health website will be reviewed to ensure that patients and referrers know how to contact the hospital. If email addresses are published, it will be made explicit when and if the address should be used for clinical correspondence.”

Source location

2017-0377-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase multidisciplinary team meetings to twice weekly and clear the referral discussion backlog.

Verbatim wording from the response

“The service has taken action following the conclusion of the investigation to improve practice. This has included development of a procedural document detailing requirements for SCD risk assessment and pathways for escalation to the MDT meeting; adherence to this document is being monitored via the audit process. The MDT now meets twice weekly and the backlog has been cleared. The pathway document defines the acceptable interval between risk detection and presentation to MDT.”

Source location

2017-0377-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and implement a procedural document requiring formal sudden cardiac death risk assessment and escalation to the multidisciplinary team, with adherence monitored by audit.

Verbatim wording from the response

“The service has taken action following the conclusion of the investigation to improve practice. This has included development of a procedural document detailing requirements for SCD risk assessment and pathways for escalation to the MDT meeting; adherence to this document is being monitored via the audit process. The MDT now meets twice weekly and the backlog has been cleared. The pathway document defines the acceptable interval between risk detection and presentation to MDT.”

Source location

2017-0377-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss abnormal Holter results through multidisciplinary meetings and directly refer urgent cases for implant assessment.

Verbatim wording from the response

“Abnormal Holter results are regularly discussed at MDT meetings. MDT discussion is not a pre-requisite for ICD implant at RBHT and urgent cases are referred directly to an implanting consultant who will list the patient as appropriate. Where MDT discussion is required (complex patients or those not meeting all criteria) this occurs within 2 weeks. The non-urgent waiting time for ICD implant from time of agreement to implant is of the order of 8-12 weeks. As a result of the PFD notice the inherited cardiac conditions care group are developing a standard operating procedure for notification of potentially significant arrhythmias.”

Source location

2017-0377-Response-by-Royal-Brompton-Harefield-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a standard operating procedure for notifying clinicians about potentially significant arrhythmias.

Verbatim wording from the response

“Abnormal Holter results are regularly discussed at MDT meetings. MDT discussion is not a pre-requisite for ICD implant at RBHT and urgent cases are referred directly to an implanting consultant who will list the patient as appropriate. Where MDT discussion is required (complex patients or those not meeting all criteria) this occurs within 2 weeks. The non-urgent waiting time for ICD implant from time of agreement to implant is of the order of 8-12 weeks. As a result of the PFD notice the inherited cardiac conditions care group are developing a standard operating procedure for notification of potentially significant arrhythmias.”

Source location

2017-0377-Response-by-Royal-Brompton-Harefield-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use standardized clinic letters incorporating calculated sudden cardiac death risk and regular Holter monitoring.

Verbatim wording from the response

“The RBHT Sudden Cardiac Death (SCD) Service is reviewing compliance with the European Society of Cardiology (ESC) 2014 guidelines on diagnosis and management of hypertrophic cardiomyopathy. The RBHT Cardiomyopathy service (which includes SCD patients) is consultant delivered with a specialist consultant present in every clinic. Clinic letters have a standardised format including risk stratification for SCD risk (calculated using the SCD calculator) which includes regular Holter rhythm monitoring as per the ESC 2014 guidelines. All Holter tapes are reported by trained cardiac physiology technicians and findings of concern are communicated directly to the referring consultant by phone or email (if requested by a fellow). Holter monitor reports are uploaded into the electronic patient record (EPR) along with all other investigation results.”

Source location

2017-0377-Response-by-Royal-Brompton-Harefield-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide consultant-delivered cardiomyopathy clinics with a specialist consultant present at every clinic.

Verbatim wording from the response

“The RBHT Sudden Cardiac Death (SCD) Service is reviewing compliance with the European Society of Cardiology (ESC) 2014 guidelines on diagnosis and management of hypertrophic cardiomyopathy. The RBHT Cardiomyopathy service (which includes SCD patients) is consultant delivered with a specialist consultant present in every clinic. Clinic letters have a standardised format including risk stratification for SCD risk (calculated using the SCD calculator) which includes regular Holter rhythm monitoring as per the ESC 2014 guidelines. All Holter tapes are reported by trained cardiac physiology technicians and findings of concern are communicated directly to the referring consultant by phone or email (if requested by a fellow). Holter monitor reports are uploaded into the electronic patient record (EPR) along with all other investigation results.”

Source location

2017-0377-Response-by-Royal-Brompton-Harefield-NHS-Trust
Page 2 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Barts Health NHS Trust is responsible for providing details of the action taken in response to this case and will respond separately.

Verbatim wording from the response

“The Barts Health NHS Trust will respond to your report separately and so I will not include here the detail of the action the Trust has taken in relation to this case. However, I am assured that the Trust conducted a serious incident investigation into Mr Chapman’s death and that recommendations from that report are being taken forward to improve practice.”

Source location

2017-0377-Response-by-Department-of-Health
Page 5 · response
Published 12 February 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026