PFD report

Kimberley Smith · Prevention of Future Deaths report

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Issued 9 Dec 2020•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
10

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised10

  1. Lack of written processes for managing informal patients assessed as too high risk to leave the unit
    Part of recurring concern: Unsafe management of inpatient leave and absence
  2. Lack of written procedures addressing intermittent observations when informal patients request to leave the unit
    Part of recurring concern: Unsafe management of inpatient leave and absence
  3. Lack of written risk-assessment procedures for informal patients requesting to leave the unit
    Part of recurring concern: Unsafe management of inpatient leave and absence
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Complete guidance on alcohol detoxification for people admitted to inpatient wards.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 January 2021.
  2. Action

    Train and support inpatient staff to implement the alcohol-use-disorder guidelines through collaboration between detoxification nurses and inpatient Advanced Clinical Practitioners.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 January 2021.
  3. Action

    Roll out a competency framework to train staff on the new and updated leave policies and their practical application.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 January 2021.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of written processes for managing informal patients assessed as too high risk to leave the unit

Wider context from the report

“1. There is no clear written policy/procedure on the following: - The carrying out of risk assessments when informal patients request to leave the unit; - The relevance of an informal patient being on intermittent observations when they request to leave the unit; - The processes to follow if informal patients are risk assessed as too high risk to themselves to leave the unit; - The risk management plans to put in place when informal patients do leave the unit; - The recording of assessments and decisions relation to requests made by informal patients to leave the unit; - The timeframe for reporting informal patients to the police as missing persons if they fail to return at the agreed time. ”

Is this part of a recurring concern?

Yes — Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of written procedures addressing intermittent observations when informal patients request to leave the unit

Wider context from the report

“1. There is no clear written policy/procedure on the following: - The carrying out of risk assessments when informal patients request to leave the unit; - The relevance of an informal patient being on intermittent observations when they request to leave the unit; - The processes to follow if informal patients are risk assessed as too high risk to themselves to leave the unit; - The risk management plans to put in place when informal patients do leave the unit; - The recording of assessments and decisions relation to requests made by informal patients to leave the unit; - The timeframe for reporting informal patients to the police as missing persons if they fail to return at the agreed time. ”

Is this part of a recurring concern?

Yes — Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of written risk-assessment procedures for informal patients requesting to leave the unit

Wider context from the report

“1. There is no clear written policy/procedure on the following: - The carrying out of risk assessments when informal patients request to leave the unit; - The relevance of an informal patient being on intermittent observations when they request to leave the unit; - The processes to follow if informal patients are risk assessed as too high risk to themselves to leave the unit; - The risk management plans to put in place when informal patients do leave the unit; - The recording of assessments and decisions relation to requests made by informal patients to leave the unit; - The timeframe for reporting informal patients to the police as missing persons if they fail to return at the agreed time. ”

Is this part of a recurring concern?

Yes — Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Alcohol detoxification protocols lacking specific care plans on mental health wards

Wider context from the report

“During the course of the inquest the court also heard that following Miss Smith’s death SABP carried out a Serious Incident investigation which resulted in the following recommendation, ‘To develop a protocol for managing alcohol detoxification on mental health wards, including specific care plans, minimum monitoring and how to manage leave requests during treatment.’ The court heard that a protocol has been developed to manage the medical aspects of alcohol detoxification but does not cover care plans, minimum monitoring or the management of leave request during treatment. It is of concern that these aspects of the recommendation remain outstanding and consideration should be given to implementing them as a matter of urgency. ”

Is this part of a recurring concern?

Yes — Unreliable alcohol detoxification care and support.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a written timeframe for reporting informal patients missing when they fail to return at the agreed time

Wider context from the report

“1. There is no clear written policy/procedure on the following: - The carrying out of risk assessments when informal patients request to leave the unit; - The relevance of an informal patient being on intermittent observations when they request to leave the unit; - The processes to follow if informal patients are risk assessed as too high risk to themselves to leave the unit; - The risk management plans to put in place when informal patients do leave the unit; - The recording of assessments and decisions relation to requests made by informal patients to leave the unit; - The timeframe for reporting informal patients to the police as missing persons if they fail to return at the agreed time. ”

Is this part of a recurring concern?

Yes — Unreliable missing-person response; Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Alcohol detoxification protocols lacking minimum monitoring on mental health wards

Wider context from the report

“During the course of the inquest the court also heard that following Miss Smith’s death SABP carried out a Serious Incident investigation which resulted in the following recommendation, ‘To develop a protocol for managing alcohol detoxification on mental health wards, including specific care plans, minimum monitoring and how to manage leave requests during treatment.’ The court heard that a protocol has been developed to manage the medical aspects of alcohol detoxification but does not cover care plans, minimum monitoring or the management of leave request during treatment. It is of concern that these aspects of the recommendation remain outstanding and consideration should be given to implementing them as a matter of urgency. ”

Is this part of a recurring concern?

Yes — Unreliable alcohol detoxification care and support.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Alcohol detoxification protocols lacking management of leave requests during treatment

Wider context from the report

“During the course of the inquest the court also heard that following Miss Smith’s death SABP carried out a Serious Incident investigation which resulted in the following recommendation, ‘To develop a protocol for managing alcohol detoxification on mental health wards, including specific care plans, minimum monitoring and how to manage leave requests during treatment.’ The court heard that a protocol has been developed to manage the medical aspects of alcohol detoxification but does not cover care plans, minimum monitoring or the management of leave request during treatment. It is of concern that these aspects of the recommendation remain outstanding and consideration should be given to implementing them as a matter of urgency. ”

Is this part of a recurring concern?

Yes — Unreliable alcohol detoxification care and support; Unreliable mental-health patient leave arrangements; Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of written procedures for recording assessments and decisions on informal patients’ requests to leave the unit

Wider context from the report

“1. There is no clear written policy/procedure on the following: - The carrying out of risk assessments when informal patients request to leave the unit; - The relevance of an informal patient being on intermittent observations when they request to leave the unit; - The processes to follow if informal patients are risk assessed as too high risk to themselves to leave the unit; - The risk management plans to put in place when informal patients do leave the unit; - The recording of assessments and decisions relation to requests made by informal patients to leave the unit; - The timeframe for reporting informal patients to the police as missing persons if they fail to return at the agreed time. ”

Is this part of a recurring concern?

Yes — Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a written timeframe for reporting detained patients missing when they fail to return at the agreed time

Wider context from the report

“2. There is no clear written policy/procedure on the following: - The timeframe for reporting detained patients to the police as missing persons if they fail to return at the agreed time. ”

Is this part of a recurring concern?

Yes — Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of written risk-management plans for informal patients leaving the unit

Wider context from the report

“1. There is no clear written policy/procedure on the following: - The carrying out of risk assessments when informal patients request to leave the unit; - The relevance of an informal patient being on intermittent observations when they request to leave the unit; - The processes to follow if informal patients are risk assessed as too high risk to themselves to leave the unit; - The risk management plans to put in place when informal patients do leave the unit; - The recording of assessments and decisions relation to requests made by informal patients to leave the unit; - The timeframe for reporting informal patients to the police as missing persons if they fail to return at the agreed time. ”

Is this part of a recurring concern?

Yes — Failure to reliably develop and review risk-reduction plans; Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete guidance on alcohol detoxification for people admitted to inpatient wards.

Verbatim wording from the response

“Our response: The Trust has now completed its guidance regarding “Alcohol detoxification for people admitted to inpatient wards”.”

Source location

2020-0279-Response-from-Surrey-and-Borders-Partnership-NHS-Foundation-Trust-Redacted
Page 2 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train and support inpatient staff to implement the alcohol-use-disorder guidelines through collaboration between detoxification nurses and inpatient Advanced Clinical Practitioners.

Verbatim wording from the response

“Once complete, i-access detoxification nurses will work with the inpatient Advanced Clinical Practitioners to train and support inpatient staff to put the guidelines into practice.”

Source location

2020-0279-Response-from-Surrey-and-Borders-Partnership-NHS-Foundation-Trust-Redacted
Page 3 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out a competency framework to train staff on the new and updated leave policies and their practical application.

Verbatim wording from the response

“Once the new and updated policies have been finalised and approved, a structured roll out of a competency framework will begin, to support our staff in understanding the new policy and the updated policies and how to put them into practice.”

Source location

2020-0279-Response-from-Surrey-and-Borders-Partnership-NHS-Foundation-Trust-Redacted
Page 2 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Section 17 Leave Policy and Absent Without Leave Policy with guidance on reporting patients missing after agreed leave.

Verbatim wording from the response

“2. Policy/procedure on reporting patients as missing In the PFD, you identified that there is no clear written policy/procedure on the timeframe for reporting patients to the police as missing persons if they fail to return at the agreed time.”

Source location

2020-0279-Response-from-Surrey-and-Borders-Partnership-NHS-Foundation-Trust-Redacted
Page 2 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a standalone written policy governing informal-patient leave, including risk assessment, leave decisions, risk management, recording and missing-person reporting.

Verbatim wording from the response

“Our response: Guidance in relation to leave for informal patients is currently set out in the Trust’s Section 17 Leave Policy. The Trust has decided to build and strengthen upon this by developing a separate, standalone written policy regarding leave for informal patients. The policy will aim to ensure that the right balance is struck between respecting the rights of informal patients and the need to protect people who may be vulnerable and at risk of harm to themselves. The policy will also require all leave for informal patients to be supported by the patient’s risk assessment and care plan. I have had sight of the new draft policy and am confident that it will cover all the issues that you have highlighted (as outlined above).”

Source location

2020-0279-Response-from-Surrey-and-Borders-Partnership-NHS-Foundation-Trust-Redacted
Page 2 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop guidelines for managing people with alcohol use disorders on mental health wards, covering withdrawal monitoring, leave, risk assessments and care planning.

Verbatim wording from the response

“We are also developing new guidelines for “Management of People with Alcohol Use Disorders (AuDs) Admitted to Mental Health Wards”. The new guidelines cover the following: monitoring of patients during withdrawal and detoxification (both physical and mental health), leave, risk assessments and care planning.”

Source location

2020-0279-Response-from-Surrey-and-Borders-Partnership-NHS-Foundation-Trust-Redacted
Page 3 · response
Published 6 January 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Complete a follow-up audit after improvements are embedded to assess improvement in alcohol-management practice.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 January 2021.
  2. 2

    Monitor delivery of the improvement action plan through the Inpatient Improvement Board and provide regular briefings to the Chief Executive and Executive Directors.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 January 2021.
  3. 3

    Add the Alcohol Identification and Brief Advice eLearning module to mandatory training for all inpatient staff.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 January 2021.
  4. 4

    Conduct a retrospective baseline audit of alcohol-dependence identification and management over the specified three-month period.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 6 January 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a follow-up audit after improvements are embedded to assess improvement in alcohol-management practice.

Verbatim wording from the response

“A retrospective baseline audit is also underway, looking back over a three month period between 1.8.2019 – 31.10.2019 to consider whether the Working Age Adult division identified and managed alcohol dependence appropriately. Once the improvements have been embedded, a second audit will be completed to check for improvements in our practices.”

Source location

2020-0279-Response-from-Surrey-and-Borders-Partnership-NHS-Foundation-Trust-Redacted
Page 3 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor delivery of the improvement action plan through the Inpatient Improvement Board and provide regular briefings to the Chief Executive and Executive Directors.

Verbatim wording from the response

“I attach the Trust’s action plan that has been devised, to monitor and track our improvement work. The delivery of the plan will be monitored through our established Inpatient Improvement Board, chaired by the Chief Operating Officer and Chief Nursing Officer. Regular briefings will be made to myself, as Chief Executive and the Executive Directors.”

Source location

2020-0279-Response-from-Surrey-and-Borders-Partnership-NHS-Foundation-Trust-Redacted
Page 3 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add the Alcohol Identification and Brief Advice eLearning module to mandatory training for all inpatient staff.

Verbatim wording from the response

“In addition to staff training through competency frameworks, we will also be adding the existing eLearning module regarding “Alcohol Identification and Brief Advice” to the mandatory training list for all inpatient staff.”

Source location

2020-0279-Response-from-Surrey-and-Borders-Partnership-NHS-Foundation-Trust-Redacted
Page 2 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a retrospective baseline audit of alcohol-dependence identification and management over the specified three-month period.

Verbatim wording from the response

“A retrospective baseline audit is also underway, looking back over a three month period between 1.8.2019 – 31.10.2019 to consider whether the Working Age Adult division identified and managed alcohol dependence appropriately. Once the improvements have been embedded, a second audit will be completed to check for improvements in our practices.”

Source location

2020-0279-Response-from-Surrey-and-Borders-Partnership-NHS-Foundation-Trust-Redacted
Page 3 · response
Published 6 January 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026