PFD report

Norma Ann Patricia Tellam · Prevention of Future Deaths report

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Issued 2 Dec 2024•Cornwall and Isles of Scilly

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
0

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to ensure follow-up by the operating orthopaedic team for complications at the surgical site
    Part of recurring concern: Unreliable post-operative monitoring and clinical reviewPart of recurring concern: Unreliable postoperative clinical review and complication response
  2. Failure to give sufficient weight to continuity of clinical care in transfer decisions
    Part of recurring concern: Unreliable healthcare patient transfer processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    The assessing ambulance crew has paramount responsibility for the clinical decision about a patient's conveyance destination.

    Stated by Cornwall Partnership NHS Foundation Trust and Royal Cornwall Hospitals NHS Trust and University Hospitals Plymouth NHS TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure follow-up by the operating orthopaedic team for complications at the surgical site

Wider context from the report

“1. Although Mrs Tellam was under the care of Royal Cornwall Hospital and awaiting a post operation follow up, when clinical staff at Liskeard Community Hospital had concerns about a possible infection at the site of the surgery Mrs Tellam was taken to Derriford Hospital rather than to the orthopaedic team at the Royal Cornwall Hospital who had recently operated on her. 2. When Mrs Tellam had recovered from a chest infection she was transferred from Derriford to Liskeard Community Hospital for further rehabilitation rather than to the Royal Cornwall Hospital for follow up on the developing problems with the fixing metalwork at the site of the hip surgery. 3. Decisions relating to the transfer of Mrs Tellam between Liskeard Community Hospital and Derriford Hospital did not give sufficient weight to continuity of clinical care. ”

Is this part of a recurring concern?

Yes — Unreliable post-operative monitoring and clinical review; Unreliable postoperative clinical review and complication response.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to give sufficient weight to continuity of clinical care in transfer decisions

Wider context from the report

“1. Although Mrs Tellam was under the care of Royal Cornwall Hospital and awaiting a post operation follow up, when clinical staff at Liskeard Community Hospital had concerns about a possible infection at the site of the surgery Mrs Tellam was taken to Derriford Hospital rather than to the orthopaedic team at the Royal Cornwall Hospital who had recently operated on her. 2. When Mrs Tellam had recovered from a chest infection she was transferred from Derriford to Liskeard Community Hospital for further rehabilitation rather than to the Royal Cornwall Hospital for follow up on the developing problems with the fixing metalwork at the site of the hip surgery. 3. Decisions relating to the transfer of Mrs Tellam between Liskeard Community Hospital and Derriford Hospital did not give sufficient weight to continuity of clinical care. ”

Is this part of a recurring concern?

Yes — Unreliable healthcare patient transfer processes.

Open source report

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The assessing ambulance crew has paramount responsibility for the clinical decision about a patient's conveyance destination.

Verbatim wording from the response

“On occasion, if it is considered by community hospital staff that a particular hospital would be a more appropriate transfer destination to ensure continuity of care, this can be shared when the 999 call is made. However, clinical decision-making by the assessing ambulance crew is paramount when considering where to convey a patient.”

Source location

Response from Royal Cornwall Hospital NHS Trust and Cornwall Partnership NHS Foundation Trust and University Hospitals Plymouth NHS Trust
Page 3 · response
Published 3 December 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Further liaison with the Royal Cornwall Hospitals orthopaedic team was not clinically needed until around the later transfer period.

Verbatim wording from the response

“On receipt of the referral, the RCHT orthopaedic team discussed a potential admission with their trauma coordinators, and the patient record in UHP documented there was a discussion at 15:00 via telephone. The discussion with the orthopaedic team concluded that community-based hospital care was appropriate, and the transfer to such a hospital should be facilitated by the Cornwall Onward Care Team. Unfortunately, there appeared to be some confusion in the subsequent days where, in the medical records at UHP, the plan was variably referred to as ‘transfer to RCHT’ and ‘transfer to community hospital’. There was no clinical need for further liaison with RCHT regarding Mrs Tellam until around the time of her transfer in March 2023.”

Source location

Response from Royal Cornwall Hospital NHS Trust and Cornwall Partnership NHS Foundation Trust and University Hospitals Plymouth NHS Trust
Page 4 · response
Published 3 December 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transfers between Liskeard Community Hospital and Derriford Hospital were appropriate and reasonable based on the patient's clinical presentation.

Verbatim wording from the response

“When considering the clinical information from the period of care being reviewed, the transfers between Liskeard Community Hospital and UHP were appropriate based on Mrs Tellam’s clinical presentation. Whilst Liskeard Community Hospital was further away from Mrs Tellam’s home, this was unfortunately the only available setting for Mrs Tellam at the time when a community hospital was considered appropriate for her clinical needs.”

Source location

Response from Royal Cornwall Hospital NHS Trust and Cornwall Partnership NHS Foundation Trust and University Hospitals Plymouth NHS Trust
Page 5 · response
Published 3 December 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transfer to Derriford Hospital was correct because urgent assessment was required and it provided the closest prompt access to acute care.

Verbatim wording from the response

“Liskeard Community Hospital ‘faces’ the University Hospitals Plymouth NHS Trust (UHP). This means that when a patient in south east Cornwall requires urgent transfer to an emergency acute setting, the hospital commissioned to provide care and treatment to patients, is Derriford Hospital. This hospital is the closest in mileage in comparison to the emergency facility at Royal Cornwall Hospital in Truro (RCHT).”

Source location

Response from Royal Cornwall Hospital NHS Trust and Cornwall Partnership NHS Foundation Trust and University Hospitals Plymouth NHS Trust
Page 2 · response
Published 3 December 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Community-based care and transfer to Liskeard were appropriate because there was no urgent need for orthopaedic revision surgery.

Verbatim wording from the response

“Mrs Tellam’s care was discussed by CFT and UHP, and it was noted that, during the acute admission, she did not have an urgent need for orthopaedic revision surgery. She had been unwell due to a chest infection and then unfortunately caught covid during her admission. The UHP management plan was for her to have a period of recuperation after her chest infection and prior to consideration of any revision/further surgery on her hip. During that time the aim was for Mrs Tellam to be”

Source location

Response from Royal Cornwall Hospital NHS Trust and Cornwall Partnership NHS Foundation Trust and University Hospitals Plymouth NHS Trust
Page 3 · response
Published 3 December 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/3

Data last updated 7 September 2026