PFD report

William John Charles Harnell · Prevention of Future Deaths report

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Issued 22 Sep 2015•Plymouth, Torbay and South Devon

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Delays in determining patients’ mental health state
    Part of recurring concern: Unreliable assessment of patients’ mental state
  2. Lack of resources for dealing with challenging and vulnerable patients
  3. Delays in recognising patients for whom usual discharge options are unavailable
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Work with health colleagues to obtain mental health input when required in future cases.

    Stated by Cornwall CouncilStated plannedThe respondent said that this action was planned when they made their response on 22 September 2015.
  2. Action

    Remind staff to seek timely placements for people requiring them.

    Stated by Cornwall CouncilStated completedThe respondent said that this action was complete when they made their response on 22 September 2015.
  3. Action

    Maintain a dedicated hospital social work service.

    Stated by Cornwall CouncilStated completedThe respondent said that this action was complete when they made their response on 22 September 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Robust senior management oversight is considered sufficient to prevent such delays recurring.

    Stated by Cornwall CouncilExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in determining patients’ mental health state

Wider context from the report

“(2) There appears to have been delay in determining Mr Harnell’s state of mental health ”

Is this part of a recurring concern?

Yes — Unreliable assessment of patients’ mental state.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of resources for dealing with challenging and vulnerable patients

Wider context from the report

“(4) There appears to be a lack of resources available for dealing with challenging (and vulnerable) patients like Mr Harnell. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in recognising patients for whom usual discharge options are unavailable

Wider context from the report

“(1) There was delay in recognising that Mr Harnell was a most challenging patient for whom the usual means of discharge would not all be available. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of guidelines or protocols for discharging challenging patients

Wider context from the report

“(5) There appears to be no guideline or protocol to assist staff on how best to deal with the discharge of patients like Mr Harnell. ”

Is this part of a recurring concern?

Yes — Failure to ensure safe post-discharge arrangements for vulnerable patients and residents.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in approaching nursing homes able to accommodate patients

Wider context from the report

“(3) There appears to have been delay in approaching the Nursing Homes that may have been able to accommodate him. ”

Is this part of a recurring concern?

Yes — Failure to ensure people are placed in care settings suitable for their needs.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with health colleagues to obtain mental health input when required in future cases.

Verbatim wording from the response

“• The team in the Hospital works closely with Health colleagues to determine the appropriate care. The team will work with Health colleagues to seek mental health input as required for any future cases.”

Source location

william-harnell-Response
Page 1 · response
Published 22 September 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind staff to seek timely placements for people requiring them.

Verbatim wording from the response

“I can confirm that we have a dedicated Social Work Service working in Derriford Hospital and that staff have been reminded of the requirements to seek timely placements for people who need such placements. The staff working in the Hospital are dedicated and committed. These cases are often complex and need careful management. In response to the matters of concern cited in the Report:”

Source location

william-harnell-Response
Page 1 · response
Published 22 September 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a dedicated hospital social work service.

Verbatim wording from the response

“I can confirm that we have a dedicated Social Work Service working in Derriford Hospital and that staff have been reminded of the requirements to seek timely placements for people who need such placements. The staff working in the Hospital are dedicated and committed. These cases are often complex and need careful management. In response to the matters of concern cited in the Report:”

Source location

william-harnell-Response
Page 1 · response
Published 22 September 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce and disseminate guidance to assist staff managing such cases.

Verbatim wording from the response

“• I note the comment about guidance to assist staff in such cases and am asking for this guidance to be produced and disseminated.”

Source location

william-harnell-Response
Page 1 · response
Published 22 September 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Robust senior management oversight is considered sufficient to prevent such delays recurring.

Verbatim wording from the response

“• We acknowledge that on occasion there may be delays; however with our robust Senior Management oversight I do not expect such delays in future.”

Source location

william-harnell-Response
Page 1 · response
Published 22 September 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Operate a revised reporting system with senior emergency-department review of weekend radiographs and defined reporting time limits.

    Stated by University Hospitals Plymouth NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 September 2015.
  2. 2

    Work towards performing requested radiographs on the day of request and sustaining the recent improvement.

    Stated by University Hospitals Plymouth NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2015.
  3. 3

    Pursue identification of trauma-film subsets that could be reported within 24 hours on Saturdays and Sundays.

    Stated by University Hospitals Plymouth NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 22 September 2015.
  4. 4

    Implement a fast radiology code reminding clinicians that normal radiographs do not exclude fracture and indicating MRI when pain-free weightbearing fails.

    Stated by University Hospitals Plymouth NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 September 2015.
  5. 5

    Disseminate a safety alert to physicians emphasizing MRI referral when radiographs are normal but pain-free weightbearing fails.

    Stated by University Hospitals Plymouth NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 September 2015.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    HEE is not responsible for setting training curricula or standards, which fall within the duties of regulatory bodies.

    Stated by Department of Health and Social CareOutside remitThe respondent said that this matter was outside its role or authority.
  2. 2

    Further trauma radiographs cannot be guaranteed within 24 hours because of considerable demand-related challenges in delivering prompt 24/7 reporting.

    Stated by University Hospitals Plymouth NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a revised reporting system with senior emergency-department review of weekend radiographs and defined reporting time limits.

Verbatim wording from the response

“There are considerable challenges in the delivery of prompt plain film reporting on a 24/7 basis, due to the increasing demands on our diagnostic service. We have, however, reviewed our processes in relation to the Emergency Department and inpatients, and can now confirm that all Emergency Department films and inpatients from Sunday am and Friday 5pm, are reported within 24 hours through a revised reporting system. All weekend radiographs between 8am and 10pm will be reviewed by a senior ED physician. A limited number of overnight weekend films (Saturday and Sunday 10pm to 8am) will be reviewed on Monday morning. The maximum delay would be 60 hours for the Friday evening films. We are pursuing a further improvement, which would identify sub sets of films in the context of trauma, which could be reported within 24 hours on Saturday and Sunday, and will institute this if feasible.”

Source location

2015-0384-Response-by-Plymouth-Hospital-NHS-Trust
Page 1 · response
Published 22 September 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work towards performing requested radiographs on the day of request and sustaining the recent improvement.

Verbatim wording from the response

“2. We are currently endeavouring, with the support of our service improvement team, to perform all radiographs on the day on which they are requested. We have seen a considerable improvement in this area in recent months and are now seeking to sustain this.”

Source location

2015-0384-Response-by-Plymouth-Hospital-NHS-Trust
Page 2 · response
Published 22 September 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pursue identification of trauma-film subsets that could be reported within 24 hours on Saturdays and Sundays.

Verbatim wording from the response

“There are considerable challenges in the delivery of prompt plain film reporting on a 24/7 basis, due to the increasing demands on our diagnostic service. We have, however, reviewed our processes in relation to the Emergency Department and inpatients, and can now confirm that all Emergency Department films and inpatients from Sunday am and Friday 5pm, are reported within 24 hours through a revised reporting system. All weekend radiographs between 8am and 10pm will be reviewed by a senior ED physician. A limited number of overnight weekend films (Saturday and Sunday 10pm to 8am) will be reviewed on Monday morning. The maximum delay would be 60 hours for the Friday evening films. We are pursuing a further improvement, which would identify sub sets of films in the context of trauma, which could be reported within 24 hours on Saturday and Sunday, and will institute this if feasible.”

Source location

2015-0384-Response-by-Plymouth-Hospital-NHS-Trust
Page 1 · response
Published 22 September 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a fast radiology code reminding clinicians that normal radiographs do not exclude fracture and indicating MRI when pain-free weightbearing fails.

Verbatim wording from the response

“3. In relation to the MR protocol, we have developed a fast code for all Radiologists, which reminds clinicians that a normal radiograph does not exclude a fracture and if there is failure of pain-free weightbearing and radiographs are normal, an MR is indicated. We have also sent out a safety alert to all Physicians, which emphasises this point.”

Source location

2015-0384-Response-by-Plymouth-Hospital-NHS-Trust
Page 2 · response
Published 22 September 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate a safety alert to physicians emphasizing MRI referral when radiographs are normal but pain-free weightbearing fails.

Verbatim wording from the response

“3. In relation to the MR protocol, we have developed a fast code for all Radiologists, which reminds clinicians that a normal radiograph does not exclude a fracture and if there is failure of pain-free weightbearing and radiographs are normal, an MR is indicated. We have also sent out a safety alert to all Physicians, which emphasises this point.”

Source location

2015-0384-Response-by-Plymouth-Hospital-NHS-Trust
Page 2 · response
Published 22 September 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

HEE is not responsible for setting training curricula or standards, which fall within the duties of regulatory bodies.

Verbatim wording from the response

“HEE was established as the body to help improve the quality of care delivered to patients by ensuring that our future workforce is available in the right numbers with the right skills, values and competencies to meet their needs today and tomorrow. However, it is not responsible for setting curricular or the standards of training which is a duty for the regulatory bodies.”

Source location

2015-0384-Response-by-Department-of-Health
Page 2 · response
Published 22 September 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Further trauma radiographs cannot be guaranteed within 24 hours because of considerable demand-related challenges in delivering prompt 24/7 reporting.

Verbatim wording from the response

“There are considerable challenges in the delivery of prompt plain film reporting on a 24/7 basis, due to the increasing demands on our diagnostic service. We have, however, reviewed our processes in relation to the Emergency Department and inpatients, and can now confirm that all Emergency Department films and inpatients from Sunday am and Friday 5pm, are reported within 24 hours through a revised reporting system. All weekend radiographs between 8am and 10pm will be reviewed by a senior ED physician. A limited number of overnight weekend films (Saturday and Sunday 10pm to 8am) will be reviewed on Monday morning. The maximum delay would be 60 hours for the Friday evening films. We are pursuing a further improvement, which would identify sub sets of films in the context of trauma, which could be reported within 24 hours on Saturday and Sunday, and will institute this if feasible.”

Source location

2015-0384-Response-by-Plymouth-Hospital-NHS-Trust
Page 1 · response
Published 22 September 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/3

Data last updated 7 September 2026