PFD report

Stanley Langdon · Prevention of Future Deaths report

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Issued 19 Apr 2018•County Durham and Darlington

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to discuss and agree care plans and needs assessments with service users’ families
    Part of recurring concern: Failure to involve families and carers in safety-critical care decisions
  2. Inconsistent application of controls preventing service commencement without a care plan and needs assessment
    Part of recurring concern: Inadequate assessment of care needs before accepting patients into care
  3. Care plans and needs assessments failing to incorporate complete available information
    Part of recurring concern: Unreliable care-planning processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Review existing and new placements to ensure suitable care plans address minibus access by steps or tail lift.

    Stated by The Haven Day CentreStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  2. Action

    Require all relevant documentation before accepting new placements.

    Stated by The Haven Day CentreStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  3. Action

    Introduce a revised home-assessment document for completion before new placements.

    Stated by The Haven Day CentreStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to discuss and agree care plans and needs assessments with service users’ families

Wider context from the report

“(4) The inquest was told in evidence that Durham County Council had systems in place to ensure that service providers such as the Haven Day Care Centre would not be authorised to provide services unless and until they had received a care plan and assessment of needs in relation to any specific service user. (5) The inquest was also told in evidence that the systems referred to in (4) were not being applied consistently, and service providers (specifically Haven Day Care Centre) were still commencing the provision of services to service users without receiving care plans and assessments of need for particular service users. (6) The care plan that was put in place for the deceased at the Haven Day Care Centre after services had begun to be provided to him was not based on all the information that was or should have been available, and that the said care plan had not been discussed and agreed with the deceased’s family (it being noted that the deceased was a dementia sufferer heavily reliant on his family for care from day to day) (7) It appears to me that there is a risk that similar situations as that applying to the deceased may arise in the future, whereby the Haven Day Care Centre may begin to provide services to a service user without having been provided with relevant information in the form of a care plan and needs assessment from Durham County Council, and without having in place their own care plan and needs assessment based on complete information and adequate discussion with a service user’s family (in circumstances where the service user was heavily reliant on the family for care from day to day). ”

Is this part of a recurring concern?

Yes — Failure to involve families and carers in safety-critical care decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inconsistent application of controls preventing service commencement without a care plan and needs assessment

Wider context from the report

“(4) The inquest was told in evidence that Durham County Council had systems in place to ensure that service providers such as the Haven Day Care Centre would not be authorised to provide services unless and until they had received a care plan and assessment of needs in relation to any specific service user. (5) The inquest was also told in evidence that the systems referred to in (4) were not being applied consistently, and service providers (specifically Haven Day Care Centre) were still commencing the provision of services to service users without receiving care plans and assessments of need for particular service users. (6) The care plan that was put in place for the deceased at the Haven Day Care Centre after services had begun to be provided to him was not based on all the information that was or should have been available, and that the said care plan had not been discussed and agreed with the deceased’s family (it being noted that the deceased was a dementia sufferer heavily reliant on his family for care from day to day) (7) It appears to me that there is a risk that similar situations as that applying to the deceased may arise in the future, whereby the Haven Day Care Centre may begin to provide services to a service user without having been provided with relevant information in the form of a care plan and needs assessment from Durham County Council, and without having in place their own care plan and needs assessment based on complete information and adequate discussion with a service user’s family (in circumstances where the service user was heavily reliant on the family for care from day to day). ”

Is this part of a recurring concern?

Yes — Inadequate assessment of care needs before accepting patients into care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Care plans and needs assessments failing to incorporate complete available information

Wider context from the report

“(4) The inquest was told in evidence that Durham County Council had systems in place to ensure that service providers such as the Haven Day Care Centre would not be authorised to provide services unless and until they had received a care plan and assessment of needs in relation to any specific service user. (5) The inquest was also told in evidence that the systems referred to in (4) were not being applied consistently, and service providers (specifically Haven Day Care Centre) were still commencing the provision of services to service users without receiving care plans and assessments of need for particular service users. (6) The care plan that was put in place for the deceased at the Haven Day Care Centre after services had begun to be provided to him was not based on all the information that was or should have been available, and that the said care plan had not been discussed and agreed with the deceased’s family (it being noted that the deceased was a dementia sufferer heavily reliant on his family for care from day to day) (7) It appears to me that there is a risk that similar situations as that applying to the deceased may arise in the future, whereby the Haven Day Care Centre may begin to provide services to a service user without having been provided with relevant information in the form of a care plan and needs assessment from Durham County Council, and without having in place their own care plan and needs assessment based on complete information and adequate discussion with a service user’s family (in circumstances where the service user was heavily reliant on the family for care from day to day). ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review existing and new placements to ensure suitable care plans address minibus access by steps or tail lift.

Verbatim wording from the response

“A report was received, and ALL suggested improvements were made as the documents attached confirm ref SCAN20170623, this was in place prior to the inquest date.”

Source location

2018-0110-Response-by-Haven-Day-Centre
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require all relevant documentation before accepting new placements.

Verbatim wording from the response

“A report was received, and ALL suggested improvements were made as the documents attached confirm ref SCAN20170623, this was in place prior to the inquest date.”

Source location

2018-0110-Response-by-Haven-Day-Centre
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a revised home-assessment document for completion before new placements.

Verbatim wording from the response

“A report was received, and ALL suggested improvements were made as the documents attached confirm ref SCAN20170623, this was in place prior to the inquest date.”

Source location

2018-0110-Response-by-Haven-Day-Centre
Page 1 · response
Published 17 June 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Review and refresh staff health-and-safety training.

    Stated by The Haven Day CentreStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  2. 2

    Review and amend complaints-policy response timescales.

    Stated by The Haven Day CentreStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  3. 3

    Increase annual staff supervisions from three to four.

    Stated by The Haven Day CentreStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  4. 4

    Obtain service-user or representative signatures on all service-user risk assessments.

    Stated by The Haven Day CentreStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  5. 5

    Review staff training on service-user risk assessment.

    Stated by The Haven Day CentreStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  6. 6

    Unify transport-policy documents into a single policy.

    Stated by The Haven Day CentreStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  7. 7

    Log incidents involving client behaviour to identify frequency and trends.

    Stated by The Haven Day CentreStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  8. 8

    Review and refresh moving-and-handling training for all staff.

    Stated by The Haven Day CentreStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.
  9. 9

    Consolidate all training records within a summary document.

    Stated by The Haven Day CentreStated completedThe respondent said that this action was complete when they made their response on 17 June 2018.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and refresh staff health-and-safety training.

Verbatim wording from the response

“A report was received, and ALL suggested improvements were made as the documents attached confirm ref SCAN20170623, this was in place prior to the inquest date.”

Source location

2018-0110-Response-by-Haven-Day-Centre
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and amend complaints-policy response timescales.

Verbatim wording from the response

“A report was received, and ALL suggested improvements were made as the documents attached confirm ref SCAN20170623, this was in place prior to the inquest date.”

Source location

2018-0110-Response-by-Haven-Day-Centre
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase annual staff supervisions from three to four.

Verbatim wording from the response

“A report was received, and ALL suggested improvements were made as the documents attached confirm ref SCAN20170623, this was in place prior to the inquest date.”

Source location

2018-0110-Response-by-Haven-Day-Centre
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Obtain service-user or representative signatures on all service-user risk assessments.

Verbatim wording from the response

“A report was received, and ALL suggested improvements were made as the documents attached confirm ref SCAN20170623, this was in place prior to the inquest date.”

Source location

2018-0110-Response-by-Haven-Day-Centre
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review staff training on service-user risk assessment.

Verbatim wording from the response

“A report was received, and ALL suggested improvements were made as the documents attached confirm ref SCAN20170623, this was in place prior to the inquest date.”

Source location

2018-0110-Response-by-Haven-Day-Centre
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Unify transport-policy documents into a single policy.

Verbatim wording from the response

“A report was received, and ALL suggested improvements were made as the documents attached confirm ref SCAN20170623, this was in place prior to the inquest date.”

Source location

2018-0110-Response-by-Haven-Day-Centre
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Log incidents involving client behaviour to identify frequency and trends.

Verbatim wording from the response

“A report was received, and ALL suggested improvements were made as the documents attached confirm ref SCAN20170623, this was in place prior to the inquest date.”

Source location

2018-0110-Response-by-Haven-Day-Centre
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and refresh moving-and-handling training for all staff.

Verbatim wording from the response

“A report was received, and ALL suggested improvements were made as the documents attached confirm ref SCAN20170623, this was in place prior to the inquest date.”

Source location

2018-0110-Response-by-Haven-Day-Centre
Page 1 · response
Published 17 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consolidate all training records within a summary document.

Verbatim wording from the response

“A report was received, and ALL suggested improvements were made as the documents attached confirm ref SCAN20170623, this was in place prior to the inquest date.”

Source location

2018-0110-Response-by-Haven-Day-Centre
Page 1 · response
Published 17 June 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026