PFD report

Margaret HEAL · Prevention of Future Deaths report

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Issued 6 Dec 2023•County Durham and Darlington

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to provide patients with written instructions to resume anticoagulation
  2. Failure to ensure vulnerable or elderly patients understand the need to recommence medication
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Reinforce medication-restart instructions verbally at discharge and provide patients with written endoscopy reports containing the recommendations.

    Stated by County Durham and Darlington NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2024.
  2. Action

    Provide pre-assessed patients with verbal and written medication-stopping advice, including an estimated restart timeframe.

    Stated by County Durham and Darlington NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Existing endoscopy processes are considered robust for communicating post-procedure medication instructions, so no additional measures are identified.

    Stated by County Durham and Darlington NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide patients with written instructions to resume anticoagulation

Wider context from the report

“During the course of the inquest it became apparent there was no evidence to show the deceased had been provided with a document instructing her to resume her anti coagulation. Whilst this requirement is set out in the Trust's procedures, no evidence was found it had taken place. No document was found in Mrs Heal's home at the time of her death. It is of concern that Mrs Heal was an 86 year old lady living alone after her discharge from hospital. Is there more that can be done to ensure patients particularly who are vulnerable and / or elderly are given advice regarding medication and drugs in a manner, to ensure as far possible, they are aware of the need to recommence their medication. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure vulnerable or elderly patients understand the need to recommence medication

Wider context from the report

“During the course of the inquest it became apparent there was no evidence to show the deceased had been provided with a document instructing her to resume her anti coagulation. Whilst this requirement is set out in the Trust's procedures, no evidence was found it had taken place. No document was found in Mrs Heal's home at the time of her death. It is of concern that Mrs Heal was an 86 year old lady living alone after her discharge from hospital. Is there more that can be done to ensure patients particularly who are vulnerable and / or elderly are given advice regarding medication and drugs in a manner, to ensure as far possible, they are aware of the need to recommence their medication. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce medication-restart instructions verbally at discharge and provide patients with written endoscopy reports containing the recommendations.

Verbatim wording from the response

“Upon completion of an endoscopic procedure the discharging nurse goes through the results, follow up and recommendations with the patient (and usually with a family member too) prior to discharge. Information on starting medications is reinforced at that point and a copy of the report is provided to the patient which includes this information in writing. It should be noted that Mrs Heal's notes confirm that she received a copy of the endoscopy report and verbal information at the point of discharge.”

Source location

Response from County Durham and Darlington NHS
Page 2 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide pre-assessed patients with verbal and written medication-stopping advice, including an estimated restart timeframe.

Verbatim wording from the response

“All patients who are pre-assessed are given advice and written information at the pre-assessment appointment, the pre-assessment team follow the BSG guidelines. The decision to restart the medication is made at the point of completing the procedure but the PA nurses will give an estimate at the time of pre-assessment of how long medications would be withheld in line with current recommendations.”

Source location

Response from County Durham and Darlington NHS
Page 1 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing endoscopy processes are considered robust for communicating post-procedure medication instructions, so no additional measures are identified.

Verbatim wording from the response

“It is our opinion that the process described above is a robust way of communicating post procedure instructions to our patients, if however, you have continued concerns then we would welcome the opportunity for a senior member of our patient safety team to meet with you to better understand the issues raised in the inquest, and to discuss the improvements that you feel may be necessary to address the issues identified.”

Source location

Response from County Durham and Darlington NHS
Page 2 · response
Published 30 July 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Provide procedure-specific leaflets directing anticoagulant and antiplatelet users to telephone the department for nursing advice.

    Stated by County Durham and Darlington NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2024.
  2. 2

    Send procedural reports containing medication recommendations to patients’ GP surgeries within 24 hours of discharge.

    Stated by County Durham and Darlington NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2024.
  3. 3

    Provide relevant anticoagulation-stopping advice to patients who are not pre-assessed through clinical consultations.

    Stated by County Durham and Darlington NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide procedure-specific leaflets directing anticoagulant and antiplatelet users to telephone the department for nursing advice.

Verbatim wording from the response

“Our procedure specific leaflets (PIL) also ask patients who are taking anticoagulants/antiplatelets to contact the department, by telephone, for advice, this advice is given by a member of nursing staff following the BSG guidance. This information is included”

Source location

Response from County Durham and Darlington NHS
Page 1 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Send procedural reports containing medication recommendations to patients’ GP surgeries within 24 hours of discharge.

Verbatim wording from the response

“Current processes also include sending an email copy of the procedural report to the patient’s GP surgery within 24 hours of discharge.”

Source location

Response from County Durham and Darlington NHS
Page 2 · response
Published 30 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide relevant anticoagulation-stopping advice to patients who are not pre-assessed through clinical consultations.

Verbatim wording from the response

“Not all patients are pre-assessed prior to endoscopy, the need for pre-assessment being determined by the procedure to be performed. For patients who are not pre-assessed, which was the case with Mrs Heal, then clinicians would usually give relevant advice in clinic regarding when to stop anticoagulation (the need to withhold apixaban 2 days prior to the procedure was recorded in the notes from Mrs Heal’s clinic attendance).”

Source location

Response from County Durham and Darlington NHS
Page 1 · response
Published 30 July 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026