PFD report

Stanislaw Wieslaw ZIELINSKI · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 24 Aug 2021•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
3

Named on the report

Responses found
4

Of 3 recipients

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Delays in offering mental health support
  2. Failure of GP consultation arrangements to support effective communication about deteriorating health
    Part of recurring concern: Failure to communicate safety-critical care information effectively between care providers and familiesPart of recurring concern: Inadequate GP consultation provision for safe patient assessmentPart of recurring concern: Unsafe remote clinical consultations for assessment and advice
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. Action

    Disseminated information to Healthy Minds self-referrers explaining that the service is not urgent response and listing routes to urgent mental health support.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 26 August 2021.
  2. Action

    Work with the IAPT provider to optimise access times for people seeking psychological support.

    Stated by NHS Greater Manchester Integrated Care Board and Tameside Borough CouncilStated plannedThe respondent said that this action was planned when they made their response on 26 August 2021.
  3. Action

    Introduce six-monthly patient surveys at individual practices from October 2021 to assess primary-care access and delivery.

    Stated by NHS Greater Manchester Integrated Care Board and Tameside Borough CouncilStated plannedThe respondent said that this action was planned when they made their response on 26 August 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.6

  1. Position

    National general practice guidance required remote triage and face-to-face appointments where clinically appropriate, addressing concerns about remote-only care.

    Stated by NHS EnglandExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in offering mental health support

Wider context from the report

“2. Mental health services were experiencing delays due to operating under the constraints of Covid and staffing issues. As a result there was a delay in offering him support which would have assisted him. The inquest heard that the existing challenges pre Covid for mental health services had been exacerbated by Covid due to an increased need for their services in part as a result of the impact on mental health of isolation during lockdown. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of GP consultation arrangements to support effective communication about deteriorating health

Wider context from the report

“1. Pre Covid Mr Zielinski would have been seen face to face rather than through a series of telephone consultations. The inquest heard that he and his family struggled to communicate with the GP to explain his deteriorating health position as a result of how his GP practice was delivering health care. The inquest heard evidence that as a consequence his deteriorating picture was not fully understood by his GP and he was additional anxious as a result of an inability to express his concerns in person. ”

Is this part of a recurring concern?

Yes — Failure to communicate safety-critical care information effectively between care providers and families; Inadequate GP consultation provision for safe patient assessment; Unsafe remote clinical consultations for assessment and advice.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminated information to Healthy Minds self-referrers explaining that the service is not urgent response and listing routes to urgent mental health support.

Verbatim wording from the response

“Please find below details of information provided (in a letter) to all people who self-refer to Healthy Minds – I can also confirm that this was sent to Mr Zielinski – it does also clarify that Healthy Minds is not an Urgent Response Service and that if the person feels they need to access help urgently, they should utilise one of the numbers listed below. The Urgent Care Helpline is run by staff from Pennine Care NHSFT, who would have access to details of his contacts with mental Health Services.”

Source location

2021-0277-Response-from-NHS-England-and-NHS-Improvement_Published.pdf
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the IAPT provider to optimise access times for people seeking psychological support.

Verbatim wording from the response

“Mr Zielinski self-referred to the Tameside and Glossop Improving Access to Psychological Therapies (IAPT) Service and was triaged on 01 October 2020. He was subsequently sent an appointment letter on 15 October 2020 and offered a first appointment for 21 October 2020. The national timeframes for response for IAPT services are that 75% of all referrals commence treatment within 6 weeks and 95% within 18 weeks. While Mr Zielinski’s referral and subsequent appointment were within the stated, and expected, national timeframes it is regretful that this did not meet Mr Zielinski’s needs at the time. Tameside and Glossop CCG will work with the provider to ensure access times are optimised for all trying to access support during these challenging times.”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce six-monthly patient surveys at individual practices from October 2021 to assess primary-care access and delivery.

Verbatim wording from the response

“As part of the planned update to Locally Commissioned Services, delivered by general practice, and to further support practice reflection on whether each individual practice has the appropriate blend of face to face and telephone consultations for their individual patient lists, from 1 October 2021, practices will survey their patients and clinicians every six months to understand how both parties experience delivering primary care during the ongoing and evolving pandemic. Tameside and Glossop CCG has been working to improve patient experience and access throughout the pandemic and will implement an action plan as part of this work that will also respond to the concerns raised by this Prevention of Future Deaths letter. Due to the nature of the available data this will be a rolling, ongoing action plan involving continual review of data and experiences.”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct an individual practice clinician survey in October 2021 to assess primary-care delivery during the pandemic.

Verbatim wording from the response

“As part of the planned update to Locally Commissioned Services, delivered by general practice, and to further support practice reflection on whether each individual practice has the appropriate blend of face to face and telephone consultations for their individual patient lists, from 1 October 2021, practices will survey their patients and clinicians every six months to understand how both parties experience delivering primary care during the ongoing and evolving pandemic. Tameside and Glossop CCG has been working to improve patient experience and access throughout the pandemic and will implement an action plan as part of this work that will also respond to the concerns raised by this Prevention of Future Deaths letter. Due to the nature of the available data this will be a rolling, ongoing action plan involving continual review of data and experiences.”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review patient experience feedback monthly to identify poor primary-care experiences and access inequalities.

Verbatim wording from the response

“Work is also ongoing to understand negative patient experiences of primary care so that we can mitigate and reduce similar incidents going forward by sharing the learning across all general practices within Tameside and Glossop. This work involves reviewing appointment data on a”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss negative patient feedback with relevant practices to support learning and improvement.

Verbatim wording from the response

“monthly basis in conjunction with any feedback from patients highlighting poor experiences. We then have conversations with practices regarding those poor experiences to support learning and improvement across all general practice within Tameside and Glossop. As such we encourage all patients to share their experiences – positive as well as negative – to reduce any inequality of access.”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish and fund the Mental Health Recovery Action Plan to provide targeted support for groups most affected by the pandemic.

Verbatim wording from the response

“While emerging from the crisis period resulting from Covid-19, the Department continues to monitor the impact of the pandemic and adjust policy and investment priorities where necessary. As part of the Government’s commitment to build back better, we have published our Mental Health Recovery Action Plan³, backed by an additional £500million for this financial year, to ensure that the right support is in place. The plan aims to respond to the impact of the pandemic on mental health of the public, specifically targeting groups which have been most affected including those with severe mental illness, young people, and frontline staff.”

Source location

2021-0277-Response-from-Department-of-Health-Social-Care_Published.pdf
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand adult mental health services, including psychological therapies, community mental health, crisis services and suicide prevention programmes.

Verbatim wording from the response

“As part of this investment, we have committed to accelerate key commitments in the NHS Long Term Plan, including:”

Source location

2021-0277-Response-from-Department-of-Health-Social-Care_Published.pdf
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the pandemic’s impact on mental health and adjust policy and investment priorities where necessary.

Verbatim wording from the response

“While emerging from the crisis period resulting from Covid-19, the Department continues to monitor the impact of the pandemic and adjust policy and investment priorities where necessary. As part of the Government’s commitment to build back better, we have published our Mental Health Recovery Action Plan³, backed by an additional £500million for this financial year, to ensure that the right support is in place. The plan aims to respond to the impact of the pandemic on mental health of the public, specifically targeting groups which have been most affected including those with severe mental illness, young people, and frontline staff.”

Source location

2021-0277-Response-from-Department-of-Health-Social-Care_Published.pdf
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Grow the mental health workforce to deliver the accelerated service commitments.

Verbatim wording from the response

“As part of this investment, we have committed to accelerate key commitments in the NHS Long Term Plan, including:”

Source location

2021-0277-Response-from-Department-of-Health-Social-Care_Published.pdf
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand support in children and young people’s mental health services through the committed investment.

Verbatim wording from the response

“As part of this investment, we have committed to accelerate key commitments in the NHS Long Term Plan, including:”

Source location

2021-0277-Response-from-Department-of-Health-Social-Care_Published.pdf
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National general practice guidance required remote triage and face-to-face appointments where clinically appropriate, addressing concerns about remote-only care.

Verbatim wording from the response

“Since the advent of the Covid-19 pandemic general practice has been delivering health care services according to the national General Practice in the Context of Coronavirus Standard Operating Procedure that has been regularly updated. This national guidance was in force at the time of Mr Zielinski’s death. The aim of this Standard Operating Procedure was to ensure general practice was able to provide health care to patients in a safe environment, limiting the opportunity of Covid-19 infections in staff and patients while reducing the number of absences either by infections or self-isolation.”

Source location

2021-0277-Response-from-NHS-England-and-NHS-Improvement_Published.pdf
Page 1 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The mental health referral and appointment occurred within national IAPT response timeframes and standard service expectations.

Verbatim wording from the response

“Mr Zielinski self-referred to the Tameside and Glossop Improving Access to Psychological Therapies (IAPT) Services and was triaged on 01 October 2020. He was subsequently sent an appointment letter on 15 October 2020 and offered a first appointment for 21 October 2020. The National timeframes for response for IAPT services are that 75% of all referrals commence treatment within 6 weeks and 95% within 18 weeks. Mr Zielinski’s referral and subsequent appointment were within the stated, and expected, national timeframes and the standard expectations of service delivery.”

Source location

2021-0277-Response-from-NHS-England-and-NHS-Improvement_Published.pdf
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The CCG cannot determine how GP consultations are undertaken because it lacks legal powers and is not party to the nationally negotiated contract.

Verbatim wording from the response

“Nonetheless, whilst the CCG seeks to raise and maintain high standards it has no legal powers to determine how such consultations are undertaken. The contract with GPs – which is negotiated nationally and which the CCG isn’t actually a party to – doesn’t allow for specifying how consultations are delivered. At best the CCG can share data, share best practice and share any negative feedback with practices to understand why it has been received and encouraging changes that may want to consider to improve patient care and/or lived experience.”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The IAPT referral and appointment were within national response timeframes, so the access delay did not exceed expected standards.

Verbatim wording from the response

“Mr Zielinski self-referred to the Tameside and Glossop Improving Access to Psychological Therapies (IAPT) Service and was triaged on 01 October 2020. He was subsequently sent an appointment letter on 15 October 2020 and offered a first appointment for 21 October 2020. The national timeframes for response for IAPT services are that 75% of all referrals commence treatment within 6 weeks and 95% within 18 weeks. While Mr Zielinski’s referral and subsequent appointment were within the stated, and expected, national timeframes it is regretful that this did not meet Mr Zielinski’s needs at the time. Tameside and Glossop CCG will work with the provider to ensure access times are optimised for all trying to access support during these challenging times.”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The referral to Improving Access to Psychological Therapies and offer of a first appointment were within expected national timeframes.

Verbatim wording from the response

“My officials understand from NHSEI that Mr Zielinski’s referral to local Improving Access to Psychological Therapies, and offer of a first appointment were within the expected national timeframes.”

Source location

2021-0277-Response-from-Department-of-Health-Social-Care_Published.pdf
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing guidance, procedures and resources are considered sufficient to support safe remote general practice consultations alongside face-to-face appointments.

Verbatim wording from the response

“Throughout the pandemic, NHS England and NHS Improvement (NHSEI) provided guidance to general practice and continually updated standard operating procedures to ensure that changing services could operate safely. NHSEI set out clear expectations that general practices offer face to face appointments alongside remote appointments (telephone and online), and that clinical appropriateness and patient preference should be taken into account to determine the most appropriate consultation method. NHSEI has also supported general practices in how best to”

Source location

2021-0277-Response-from-Department-of-Health-Social-Care_Published.pdf
Page 1 · response
Published 26 August 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Review general-practice appointment data monthly to identify access issues and support improvement.

    Stated by NHS Greater Manchester Integrated Care Board and Tameside Borough CouncilStated in progressThe respondent said that this action was in progress when they made their response on 26 August 2021.
  2. 2

    Share learning from patient experiences and improvement work across Tameside and Glossop general practices.

    Stated by NHS Greater Manchester Integrated Care Board and Tameside Borough CouncilStated in progressThe respondent said that this action was in progress when they made their response on 26 August 2021.
  3. 3

    Complete the appointment-booking survey and produce and share best-practice booking guidance with all practices.

    Stated by NHS Greater Manchester Integrated Care Board and Tameside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 26 August 2021.
  4. 4

    Hold a patient-experience workshop with practice managers in October 2021 and share its learning with practices.

    Stated by NHS Greater Manchester Integrated Care Board and Tameside Borough CouncilStated plannedThe respondent said that this action was planned when they made their response on 26 August 2021.
  5. 5

    Continue developing and supporting safe ways of working with providers, informed by adverse-event learning.

    Stated by NHS Greater Manchester Integrated Care Board and Tameside Borough CouncilStated in progressThe respondent said that this action was in progress when they made their response on 26 August 2021.
  6. 6

    Provide digitally excluded patients with hardware and training to access online services through the digital wellbeing project.

    Stated by NHS Greater Manchester Integrated Care Board and Tameside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 26 August 2021.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Individual GP practices, rather than commissioners, decide how appointment booking systems are managed.

    Stated by NHS Greater Manchester Integrated Care Board and Tameside Borough CouncilOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review general-practice appointment data monthly to identify access issues and support improvement.

Verbatim wording from the response

“Work is also ongoing to understand negative patient experiences of primary care so that we can mitigate and reduce similar incidents going forward by sharing the learning across all general practices within Tameside and Glossop. This work involves reviewing appointment data on a”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from patient experiences and improvement work across Tameside and Glossop general practices.

Verbatim wording from the response

“Work is also ongoing to understand negative patient experiences of primary care so that we can mitigate and reduce similar incidents going forward by sharing the learning across all general practices within Tameside and Glossop. This work involves reviewing appointment data on a”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the appointment-booking survey and produce and share best-practice booking guidance with all practices.

Verbatim wording from the response

“This work commenced with a general practice appointment booking survey in July 2021 to better understand how each individual practice manages its appointment booking system. It is at the discretion of each practice, outside of commissioners’ direction, as to how they manage appointment booking. From this survey a best practice booking guidance has been created and was shared in August 2021 with all practices.”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold a patient-experience workshop with practice managers in October 2021 and share its learning with practices.

Verbatim wording from the response

“8. Patient Experience Workshop with practice managers in October 2021 with the learning subsequently shared with Tameside and Glossop practices”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue developing and supporting safe ways of working with providers, informed by adverse-event learning.

Verbatim wording from the response

“The Covid-19 pandemic is constantly evolving, and all health care settings are evolving with it, adapting to each changing circumstance to deliver health care services safely for both patients and those working within the health and social care system. Tameside and Glossop currently have high rates of covid transmission in the community and this needs to be taken into account in ensuring all health services are able to safely deliver care to patients. Tameside and Glossop CCG shall continue to develop and support safe ways of working alongside its providers, learning from all adverse events.”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 3 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide digitally excluded patients with hardware and training to access online services through the digital wellbeing project.

Verbatim wording from the response

“However, regardless of these positive figures we are aware that this blended approach may not be appropriate for all patients and are greatly concerned about potential inequalities of access, including digital exclusion. Where clinically appropriate, patients will be seen face to face within general practice and to support those who may be digitally excluded we have established a digital wellbeing project that is providing those patients referred into it with hardware and training on how to access services online.”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 2 · response
Published 26 August 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Individual GP practices, rather than commissioners, decide how appointment booking systems are managed.

Verbatim wording from the response

“This work commenced with a general practice appointment booking survey in July 2021 to better understand how each individual practice manages its appointment booking system. It is at the discretion of each practice, outside of commissioners’ direction, as to how they manage appointment booking. From this survey a best practice booking guidance has been created and was shared in August 2021 with all practices.”

Source location

2021-0277-Response-from-Tameside-Metropolitan-Borough-Tameside-and-Glossop-CCG_Published.pdf
Page 2 · response
Published 26 August 2021

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
4/3

Data last updated 7 September 2026