PFD report

GARRY GILBEY · Prevention of Future Deaths report

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Issued 10 Dec 2014•Portsmouth and South East Hampshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Lack of a set policy for when to call an ambulance
    Part of recurring concern: Failure to call an ambulance promptly when emergency assistance is required
  2. Failure to properly check returned specialist investigation results
    Part of recurring concern: Failure to ensure clinical investigation results are reliably available, interpreted and acted upon
  3. Unclear and high threshold for recognising a medical emergency
    Part of recurring concern: Inadequate medical assessment and escalation for unwell prisoners
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Issue national guidance requiring ambulance calls and immediate ambulance access protocols for prisoners in life-threatening emergencies.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 10 December 2014.
  2. Action

    Issue emergency-response instructions specifying medical emergency codes, required information, local protocols and staff responsibilities.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 10 December 2014.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.6

  1. Position

    Existing emergency-access guidance applies during emergencies outside normal healthcare-centre hours, so 24-hour medical cover is not necessarily required.

    Stated by Department of Health and Social CareExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a set policy for when to call an ambulance

Wider context from the report

“1. The Prison did not have a set policy about when an ambulance should be called. This was left to the judgement of the prison officer(s) making an assessment of the prisoner from outside the cell and whether what they observed amounted to a medical emergency. In addition, it was not clear what amounted to a medical emergency and that the threshold was high. This raises genuine concern in relation to those prisoners who do not have 24/7 medically trained staff available to make emergency assessments of prisoners during the night. ”

Is this part of a recurring concern?

Yes — Failure to call an ambulance promptly when emergency assistance is required.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to properly check returned specialist investigation results

Wider context from the report

“4. There were also worrying aspects to prison health care systems including checking that all necessary specialist investigations are fully recorded and carried out as well as results properly checked when they return. ”

Is this part of a recurring concern?

Yes — Failure to ensure clinical investigation results are reliably available, interpreted and acted upon.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear and high threshold for recognising a medical emergency

Wider context from the report

“1. The Prison did not have a set policy about when an ambulance should be called. This was left to the judgement of the prison officer(s) making an assessment of the prisoner from outside the cell and whether what they observed amounted to a medical emergency. In addition, it was not clear what amounted to a medical emergency and that the threshold was high. This raises genuine concern in relation to those prisoners who do not have 24/7 medically trained staff available to make emergency assessments of prisoners during the night. ”

Is this part of a recurring concern?

Yes — Inadequate medical assessment and escalation for unwell prisoners.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure necessary specialist investigations are recorded and carried out

Wider context from the report

“4. There were also worrying aspects to prison health care systems including checking that all necessary specialist investigations are fully recorded and carried out as well as results properly checked when they return. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate training and clarity for night-time staff assessing medical emergencies

Wider context from the report

“2. In turn this raises concern about the adequacy of training and clarity of what amounts to a medical emergency for those night time prison staff involved in having to make dynamic risk assessment especially for those prisoners who are at higher risk of a chronic condition developing into an acute episode e.g. during the referral period to a hospital especially when a very serious underlying condition is suspected such as lung cancer that has the capacity to affect breathing suddenly even though a prisoner may initially appear to be able to speak. ”

Is this part of a recurring concern?

Yes — Inadequate medical assessment and escalation for unwell prisoners; Inadequate prison staff training for responding to medical emergencies.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consistently record and flag key healthcare events between daytime and night-time staff

Wider context from the report

“3. There was no clear or consistent system to flag key healthcare events during the day and there seemed to be a variable practice/policy in place that not all healthcare staff seemed to be familiar with or followed so that less relevant information was recorded such as an additional pillown being supplied yet important information such as nebuliser treatment or having a low threshold for medical review if symptoms reoccur or worsen was not consistently recorded in a way that would enable daytime medical staff to flag prisoner healthcare concerns to night-time prison staff. ”

Is this part of a recurring concern?

Yes — Failure to make significant medical events accessible to relevant non-clinical staff; Unsafe interoperability between prison custody and healthcare procedures.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue national guidance requiring ambulance calls and immediate ambulance access protocols for prisoners in life-threatening emergencies.

Verbatim wording from the response

“Healthcare contracts for prisons are performance managed by NHS England’s Area Teams at a local level, who have not alerted DH Offender Health or the NHS England Health and Justice central team to any particular problems. Guidance was issued by DH and NOMS in 2011 (“Emergency access to establishments for ambulance services”) to all prisons in England, NHS commissioners and NHS ambulance trusts. This sets out when an ambulance should be called to take a prisoner to hospital in life-threatening circumstances. The guidance covers day and night emergencies and makes the following main points:”

Source location

2014-0533-Response-by-Department-of-Health
Page 1 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue emergency-response instructions specifying medical emergency codes, required information, local protocols and staff responsibilities.

Verbatim wording from the response

“Calling ambulances Since Mr Gilbey’s death Prison Service Instruction 2013/03 Emergency Response Codes has been issued. The PSI reminds staff who can call a medical emergency, and provides guidance on the use of the correct medical emergency codes, and what information should be communicated to the control room from the scene of the incident. It also states that all Governors must have a Medical Emergency Response Code protocol in place that is based on the PSI and that all prison staff must be made aware of and understand the instruction and their responsibilities during medical emergencies. I have attached a copy of the PSI for your information.”

Source location

2014-0533-Response-by-NOMS
Page 1 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing emergency-access guidance applies during emergencies outside normal healthcare-centre hours, so 24-hour medical cover is not necessarily required.

Verbatim wording from the response

“Healthcare contracts for prisons are performance managed by NHS England’s Area Teams at a local level, who have not alerted DH Offender Health or the NHS England Health and Justice central team to any particular problems. Guidance was issued by DH and NOMS in 2011 (“Emergency access to establishments for ambulance services”) to all prisons in England, NHS commissioners and NHS ambulance trusts. This sets out when an ambulance should be called to take a prisoner to hospital in life-threatening circumstances. The guidance covers day and night emergencies and makes the following main points:”

Source location

2014-0533-Response-by-Department-of-Health
Page 1 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing professional guidance requires accurate clinical records and sharing relevant information with colleagues, addressing handover and communication concerns.

Verbatim wording from the response

“The bodies regulating medical professionals have published comprehensive guidance for clinicians within the prison service, including communicating with non-clinical prison staff.”

Source location

2014-0533-Response-by-Department-of-Health
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The prison Governor or Director is responsible for ensuring each prison has an ambulance-access protocol.

Verbatim wording from the response

“• It is the responsibility of the Governing Governor/Director to ensure that a protocol exists at each prison (regardless of security status) to facilitate immediate access for the ambulance service to both the prison and the individual prisoner when required.”

Source location

2014-0533-Response-by-Department-of-Health
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Ministry of Justice and National Offender Management Service can address training for non-medical prison staff.

Verbatim wording from the response

“You were also concerned about the adequacy of training for night time prison staff and the handover of medical information between day/night staff. I am aware that you have also sent a copy of your report to the Ministry of Justice, which oversees the National Offender Management Service (NOMS), which will be able to address prison-related issues such as training for non-medical prison staff.”

Source location

2014-0533-Response-by-Department-of-Health
Page 1 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continuous in-house healthcare is not provided at every establishment because limited resources make it inefficient and generally unnecessary.

Verbatim wording from the response

“All establishments have access to the same level of service that they would receive in the community which is an in-house healthcare service and access to Out of Hours urgent care to an equivalence of the community. As such 24/7 healthcare would not always be provided in-house as this would not be an efficient use of limited resources. Some establishments where there is an in-patient unit will have 24/7 in house healthcare although for the majority of establishments this is not a requirement.”

Source location

2014-0533-Response-by-NOMS
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing prison healthcare specifications and appointment, referral, attendance, and follow-up systems address healthcare investigation and continuity concerns.

Verbatim wording from the response

“Under the Health and Social Care Act, NHS England has responsibility for commissioning and quality assuring an equivalent health service for prisoners to those who are in the community and as such NHS England believe they have commissioned an equivalent service. Service specifications are reviewed on a regular basis and changed in line with new national guidance from NICE or as a result of lessons learnt from previous deaths in custody or serious untoward events.”

Source location

2014-0533-Response-by-NOMS
Page 2 · response
Published 10 December 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Require automatic secondary-care referral when patients do not attend prison healthcare appointments.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 10 December 2014.
  2. 2

    Require systems to manage external appointments, peer-review referrals, and maintain appointment and follow-up databases.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 10 December 2014.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    NHS England is responsible for commissioning and quality assuring equivalent prison healthcare services.

    Stated by HM Prison and Probation ServiceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require automatic secondary-care referral when patients do not attend prison healthcare appointments.

Verbatim wording from the response

“Within the new specifications for prison healthcare services there is a contractual requirement for the management of appointments and referrals including those that Did Not Attend (DNA) having an automatic referral to secondary care services.”

Source location

2014-0533-Response-by-NOMS
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require systems to manage external appointments, peer-review referrals, and maintain appointment and follow-up databases.

Verbatim wording from the response

“There is a requirement that systems must be in place to ensure that patients can attend medical appointments outside the establishment. Appropriateness of referrals must be subject to regular peer review. They must keep and maintain a detailed database which includes the planning of appointments and follow up requirements.”

Source location

2014-0533-Response-by-NOMS
Page 2 · response
Published 10 December 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England is responsible for commissioning and quality assuring equivalent prison healthcare services.

Verbatim wording from the response

“Under the Health and Social Care Act, NHS England has responsibility for commissioning and quality assuring an equivalent health service for prisoners to those who are in the community and as such NHS England believe they have commissioned an equivalent service. Service specifications are reviewed on a regular basis and changed in line with new national guidance from NICE or as a result of lessons learnt from previous deaths in custody or serious untoward events.”

Source location

2014-0533-Response-by-NOMS
Page 2 · response
Published 10 December 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026