PFD report

Thomas Jayamaha · Prevention of Future Deaths report

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Issued 4 Apr 2023•Nottinghamshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to have necessary actions in place to address issues identified through the Serious Incident Investigation process
    Part of recurring concern: Failure to implement identified safety actions
  2. Delayed progress of the Autism Strategy work
    Part of recurring concern: Unreliable implementation of autism care and support services
  3. Insufficient progress with complex case management
    Part of recurring concern: Unreliable complex case management
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Develop and implement quality improvement plans based on discussion of investigation recommendations.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 April 2023.
  2. Action

    Establish weekday multidisciplinary daily triage meetings across Adult Mental Health and Local Mental Health Teams for complex referral decisions.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 April 2023.
  3. Action

    Produce an autism strategy action plan covering identification, reasonable adjustments, peer support, care planning and workforce measures.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 April 2023.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to have necessary actions in place to address issues identified through the Serious Incident Investigation process

Wider context from the report

“3. The Serious Incident Investigation process I am not reassured that necessary actions to address these serious issues identified are in place. ”

Is this part of a recurring concern?

Yes — Failure to implement identified safety actions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delayed progress of the Autism Strategy work

Wider context from the report

“1. Delayed progress of the Autism Strategy work across the Trust. I ask that the Nottingham and Nottinghamshire Integrated Care Board provide a joint response with the Trust to address this concern, as I accept progress with the Autism work will depend upon resources and the agreed Com-missioning of specific services ”

Is this part of a recurring concern?

Yes — Unreliable implementation of autism care and support services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient progress with complex case management

Wider context from the report

“2. Insufficient progress with Complex case management ”

Is this part of a recurring concern?

Yes — Unreliable complex case management.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and implement quality improvement plans based on discussion of investigation recommendations.

Verbatim wording from the response

“Recommendations are also discussed and based on this, quality improvement plans are developed and implemented.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 6 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish weekday multidisciplinary daily triage meetings across Adult Mental Health and Local Mental Health Teams for complex referral decisions.

Verbatim wording from the response

“To safeguard against this in the future a clinician-led triage assessment is being rolled out in a staged manner across the teams (as part of our Transformation Programme). In addition, a Monday – Friday, Daily Triage Meeting attended by leads from multiple teams within the Directorate, is also being introduced across all Adult Mental Health (AMH), Local Mental Health Teams (LMHTs).”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 2 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce an autism strategy action plan covering identification, reasonable adjustments, peer support, care planning and workforce measures.

Verbatim wording from the response

“The Trust and the ICB have worked in partnership to produce an action plan (Appendix 1) outlining the implementation of key components of the autism strategy and implementation plan including flagging and identification, reasonable adjustments, peer support, care planning and workforce. The”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 1 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission and deliver Serious Incident Quality Assurance training to strengthen critical appraisal of investigation reports and SMART, systems-based actions.

Verbatim wording from the response

“Quality Assurance of Investigation Reports: We also recognised that we needed to strengthen our overall review of our investigation reports and ensure those individuals who are approving/authorising the final report have the skills to critically appraise the report and ensure it is fit for purpose.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 6 · response
Published 14 April 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Share learning from the preventing future deaths report through ongoing training for serious incident investigators and investigation approvers.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 April 2023.
  2. 2

    Implement directorate review of serious incident reports by the responsible Operational Manager before finalisation.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 April 2023.
  3. 3

    Employ a Clinical Governance Team, including a Serious Incident and Complaints Lead, to support investigators and improve report quality.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 April 2023.
  4. 4

    Provide central investigation-team mentoring, advice and supervision through established monthly drop-in meetings for staff conducting investigations.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 April 2023.
  5. 5

    Roll out clinician-led triage assessments across Local Mental Health Teams, completing Mid Nottinghamshire and South County implementation while continuing City implementation.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 April 2023.
  6. 6

    Implement and update the RiO triage form to record assessments, non-contact reasons, support needs and agreed care-plan outcomes.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 April 2023.
  7. 7

    Develop guidance for investigators on neurodiversity, individual needs, reasonable adjustments, learning development and consultation.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 April 2023.
  8. 8

    Continue providing two-day systems-based serious incident investigation training for staff, supported by external partners.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 April 2023.
  9. 9

    Establish a Family Liaison Team to improve family and patient communication and inclusivity in serious incident investigations.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 April 2023.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    LMHT triage implementation is temporarily on hold in City North and City East because of staff vacancies and absence.

    Stated by Nottinghamshire Healthcare NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from the preventing future deaths report through ongoing training for serious incident investigators and investigation approvers.

Verbatim wording from the response

“The learning from the outcome of this preventing future deaths report will be shared as part of on-going training provided to staff undertaking serious incident investigations and those involved within the approval process of investigations.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 5 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement directorate review of serious incident reports by the responsible Operational Manager before finalisation.

Verbatim wording from the response

“Divisional/Directorate response: The Adult Mental Health Directorate of Nottinghamshire Healthcare Trust have in the past 12 months reviewed their clinical governance processes and employed a new Clinical Governance Team. This includes a Serious Incident and Complaints Lead. This band 7 clinician’s focus is on supporting investigators with serious incident investigations and ensuring that the quality of the report is to the highest standard. A new process has now also been developed that ensures all serious incident reports within the directorate are reviewed by the appropriate Operational Manager that is responsible for the team or individual that was involved in the care of the patient that is deceased. The Operational Manager reviews the report and often meets with the investigator to ensure all elements are the report are factual and the investigation covers all appropriate issues.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 6 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ a Clinical Governance Team, including a Serious Incident and Complaints Lead, to support investigators and improve report quality.

Verbatim wording from the response

“Divisional/Directorate response: The Adult Mental Health Directorate of Nottinghamshire Healthcare Trust have in the past 12 months reviewed their clinical governance processes and employed a new Clinical Governance Team. This includes a Serious Incident and Complaints Lead. This band 7 clinician’s focus is on supporting investigators with serious incident investigations and ensuring that the quality of the report is to the highest standard. A new process has now also been developed that ensures all serious incident reports within the directorate are reviewed by the appropriate Operational Manager that is responsible for the team or individual that was involved in the care of the patient that is deceased. The Operational Manager reviews the report and often meets with the investigator to ensure all elements are the report are factual and the investigation covers all appropriate issues.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 6 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide central investigation-team mentoring, advice and supervision through established monthly drop-in meetings for staff conducting investigations.

Verbatim wording from the response

“We have recognised that whilst the centralised investigation team gives us a consistent approach to investigations, the volume of investigations means we must utilise operational staff as part of the overall investigation process, hence the provision of incident investigation training. However, in training these people we also need to ensure we continue to eliminate variation, so to assist with this we have put in place support and mentoring which will be provided through the dedicated centralised investigation team. We have established monthly drop-in meetings (via MS Teams) to enable staff with on-going investigations have access to both advice and supervision support to assist with their investigative responsibilities.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 5 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out clinician-led triage assessments across Local Mental Health Teams, completing Mid Nottinghamshire and South County implementation while continuing City implementation.

Verbatim wording from the response

“To safeguard against this in the future a clinician-led triage assessment is being rolled out in a staged manner across the teams (as part of our Transformation Programme). In addition, a Monday – Friday, Daily Triage Meeting attended by leads from multiple teams within the Directorate, is also being introduced across all Adult Mental Health (AMH), Local Mental Health Teams (LMHTs).”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 2 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and update the RiO triage form to record assessments, non-contact reasons, support needs and agreed care-plan outcomes.

Verbatim wording from the response

“To support this process, a triage form (see Appendix 2) has been developed and was launched in RiO in June 2022. This form enables the conversation with the patient to be recorded directly into RiO using the SBARD approach (Situation, Background, Assessment, Risk/Recommendations, Decision). The form will then be generated into a letter template so that the outcome of the discussion will be shared with the patient and referrer as a care plan, rather than needing to type a separate letter. The form also prompts the triage worker to explore with the patient who their support networks are both personal and professional, who they would like us to contact and if the patient has any additional support/communication needs to strengthen engagement with services.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 2 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop guidance for investigators on neurodiversity, individual needs, reasonable adjustments, learning development and consultation.

Verbatim wording from the response

“The Trust recognises the need to consider neurodiversity when undertaking investigations. Guidance has now been developed to support investigators to consider individual need, reasonable adjustments, access to learning development and consultation forums”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 6 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue providing two-day systems-based serious incident investigation training for staff, supported by external partners.

Verbatim wording from the response

“Incident Investigation Training: We continue to work with external partners to ensure that staff undertaking serious incident investigations are trained and knowledgeable in investigation techniques. We will continue in our commitment to providing a 2-day training event for investigators based on a “Systems Based Approach” (SBA). This approach is advocated by the Patient Safety Incident Response Framework (PSIRF) which will be implemented within NHS Organisations during the autumn of 2023. The role of SBA is to identify the systems-based problems when an incident occurs, rather than focusing on the individuals involved. Our aim is to train 100 investigators year on year.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 5 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a Family Liaison Team to improve family and patient communication and inclusivity in serious incident investigations.

Verbatim wording from the response

“Family Liaison Team: As a Trust we also recognise the valuable part that families play within the investigation process. With the establishment of our Family Liaison Team during mid 2022 it has enabled us to take the opportunity to significantly improve the communication and interaction we have with families and patients when an incident occurs, and more particularly a serious incident.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 6 · response
Published 14 April 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

LMHT triage implementation is temporarily on hold in City North and City East because of staff vacancies and absence.

Verbatim wording from the response

“City North began the new triage process but had to put this on hold due to a number of staff vacancies. The team are now working with the Transformation Team to implement this, anticipating full roll out by the end of quarter 2, 2023. This is currently in the planning phase.”

Source location

Response from Nottinghamshire Healthcare NHS Foundation Trust
Page 3 · response
Published 14 April 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026