PFD report

Ayan SEDIQI · Prevention of Future Deaths report

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Issued 9 Jan 2026•Greater Lincolnshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
28

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Lack of public awareness about who, where and how to report immediate dangers to road users
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.21

  1. Action

    Amend FixMyStreet webpage wording to clarify reporting responsibilities for different defect types.

    Stated by Lincolnshire County CouncilStatus unclearThe respondent did not make the status of this action clear when they made their response on 20 January 2026.
  2. Action

    Improve asset data and ownership clarity for LCC and non-LCC assets, enabling additional customer information across reporting categories.

    Stated by Lincolnshire County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 20 January 2026.
  3. Action

    Continue developing and promoting FixMyStreet through a prioritised enhancement pipeline improving reports, planned-works visibility and asset-management integration.

    Stated by Lincolnshire County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 20 January 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    National Highways is responsible for triaging and responding to concerns about the A1 in Lincolnshire.

    Stated by Lincolnshire PoliceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of public awareness about who, where and how to report immediate dangers to road users

Wider context from the report

“Responsibility for road repairs and drainage of Lincolnshire’s roads is shared between Lincolnshire County Council and the Highways Agency and is dependent on the particular road and location. Maintenance and repair of drains at the A1 at this point is the responsibility of National Highways. Both National Highways (Midlands Region) and Lincolnshire County Council described their websites during the inquest. Both include an online reporting process for concerns and faults encountered on the roads. Lincolnshire County Council also have a general telephone number for their Customer Service Centre (office hours) and outside this time, if the fault represents an immediate danger, their online guidance recommends contacting the police on 101. The National Highways website refers to reporting any emergency via 999, and that any other incidents relating to maintenance issues can be reported to their Customer Contact Centre on the number provided. This operates on a 24/7 basis. The Highways Agency also advised that they also do have available signage which displays their telephone number, but that this is usually only deployed, on a temporary basis, at sites of major pre-planned roadworks. Under the heading ‘Report a Road Traffic Incident’ the Lincolnshire Police website advises that in an emergency situation (this includes incidents where there is an ‘immediate danger to life’), the user should call 999. Their online system for reporting road traffic incidents to the police refers to reporting collisions and driving offences only. As part of my investigation, the National Highways (Midlands Region), Lincolnshire County Council and Lincolnshire Police all checked their reporting systems, and confirmed they had not received any reports about flowing water or ice on this stretch of the A1 on 2 January 2025, and for the period of two months prior to this accident. Given the duration and extent of the flowing water / ice on the A1 at the location of this collision, and the number of road users who would have passed over it, it is my view that there is a lack of public awareness as to who, where and how motorists should report circumstances which present a risk of immediate danger to road users. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend FixMyStreet webpage wording to clarify reporting responsibilities for different defect types.

Verbatim wording from the response

“As stated above, LCC rely on the reporting mechanisms they have in place and the following improvements are currently being considered/implemented:”

Source location

Response from Lincolnshire County Council
Page 3 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve asset data and ownership clarity for LCC and non-LCC assets, enabling additional customer information across reporting categories.

Verbatim wording from the response

“Work is ongoing to improve asset data and ownership clarity for both LCC and non-LCC assets, this will enable additional information to be rolled out across other categories resulting in increased transparency and awareness for customers.”

Source location

Response from Lincolnshire County Council
Page 4 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue developing and promoting FixMyStreet through a prioritised enhancement pipeline improving reports, planned-works visibility and asset-management integration.

Verbatim wording from the response

“Continue to develop and promote FixMyStreet (FMS)”

Source location

Response from Lincolnshire County Council
Page 5 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit public-facing highways website information by March 2026 and deliver identified improvements to accessibility, quality, consistency and completeness.

Verbatim wording from the response

“By the end of March 2026, we will complete an audit of all public-facing highways information on the LCC website. Following this we will deliver identified improvements and undertake quarterly reviews to ensure quality and accessibility are maintained. We will seek to raise public awareness of service information and resources through targeted stakeholder communication and will measure performance using website analytics data including unique visitor numbers for key website pages. Data from 2024/25 will provide a baseline from which we aim to achieve an annual increase in unique website visitors.”

Source location

Response from Lincolnshire County Council
Page 5 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Liaise with the Communications Team to promote reporting methods, responsible organisations and emergency reporting procedures.

Verbatim wording from the response

“As stated above, LCC rely on the reporting mechanisms they have in place and the following improvements are currently being considered/implemented:”

Source location

Response from Lincolnshire County Council
Page 3 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore additional reporting guidance, prompts, clearer map keys and What3Words functionality to improve report accuracy and triage.

Verbatim wording from the response

“Planned Improvements”

Source location

Response from Lincolnshire County Council
Page 4 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Promote highways service information and self-service tools through targeted stakeholder communications, newsletters, public events and social media.

Verbatim wording from the response

“By the end of March 2026, we will complete an audit of all public-facing highways information on the LCC website. Following this we will deliver identified improvements and undertake quarterly reviews to ensure quality and accessibility are maintained. We will seek to raise public awareness of service information and resources through targeted stakeholder communication and will measure performance using website analytics data including unique visitor numbers for key website pages. Data from 2024/25 will provide a baseline from which we aim to achieve an annual increase in unique website visitors.”

Source location

Response from Lincolnshire County Council
Page 5 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a 24/7 team to handle contacts received through National Highways’ X channels.

Verbatim wording from the response

“Social Media Channels”

Source location

Response from National Highways Limited
Page 3 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide emergency-reporting guidance through the Customer Contact Centre’s front-end message.

Verbatim wording from the response

“National Highways Customer Contact Centre”

Source location

Response from National Highways Limited
Page 1 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise with motorway service-area operators how to promote contacting National Highways.

Verbatim wording from the response

“Motorway Service Areas (MSAs)”

Source location

Response from National Highways Limited
Page 3 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch a redesigned website to improve visibility and access to the Defect Reporting Tool.

Verbatim wording from the response

“During 2026/27 we plan to launch a new version of the National Highways website that is designed on optimising how users find the DRT and making it visible on multiple pages for increased ease of access.”

Source location

Response from National Highways Limited
Page 2 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Traffic Officers and Highways Inspectors with information to explain when and how to contact National Highways.

Verbatim wording from the response

“Traffic Officers and Highways Inspectors”

Source location

Response from National Highways Limited
Page 3 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore use of variable message signs to increase awareness of contacting National Highways, subject to safety and operational requirements.

Verbatim wording from the response

“Roadside Infrastructure”

Source location

Response from National Highways Limited
Page 3 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Defect Reporting Tool with emergency prompts and automatic routing of local-road reports to the relevant local highway authority.

Verbatim wording from the response

“National Highways Website – Defect Reporting”

Source location

Response from National Highways Limited
Page 2 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Display the National Highways Customer Contact Centre number on black-on-yellow signs at major roadwork scheme ends.

Verbatim wording from the response

“Road Improvement Schemes”

Source location

Response from National Highways Limited
Page 2 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide the engagement van with promotional material explaining when and how the public can contact National Highways.

Verbatim wording from the response

“Engagement Van”

Source location

Response from National Highways Limited
Page 3 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend website-address livery to newly commissioned National Highways vehicles as the fleet is replaced.

Verbatim wording from the response

“Fleet Livery”

Source location

Response from National Highways Limited
Page 2 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure relevant communications activities include information on contacting National Highways.

Verbatim wording from the response

“4 DETAILS OF FURTHER ACTION PROPOSED”

Source location

Response from National Highways Limited
Page 2 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss with wayfinder service providers opportunities to inform users who operates and maintains the road.

Verbatim wording from the response

“Wayfinder Services”

Source location

Response from National Highways Limited
Page 3 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigate whether black-on-yellow roadside signs could guide users to report immediate-danger situations.

Verbatim wording from the response

“At the same time, we will also investigate if hard plate signage (black on yellow signs) with appropriate messaging, might guide road users to reporting situations they consider present a risk of immediate danger to road users.”

Source location

Response from National Highways Limited
Page 4 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Promote National Highways’ 24/7 Customer Contact Centre number through public-facing materials, community engagement, digital communications and routine messaging.

Verbatim wording from the response

“National Highways Customer Contact Centre Promotion: We will work with National Highways to support and amplify the promotion of their 24/7 Customer Contact Centre number within Lincolnshire Police engagement activity relating to road-related issues. This will include incorporating the number into our public-facing materials, community engagement sessions, digital communications, and routine messaging. The purpose of this action is to ensure that members of the public have greater clarity about who to contact and how to contact relevant agencies to receive timely information and take appropriate action. Strengthening this awareness will support faster issue resolution and help reduce the likelihood of similar circumstances arising in the future.”

Source location

Response from Lincolnshire Police
Page 1 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National Highways is responsible for triaging and responding to concerns about the A1 in Lincolnshire.

Verbatim wording from the response

“We believe that the action we are taking enables National Highways to best inform the public in Lincolnshire about how to report crimes to the relevant responsible organisation. Whilst we are clear that the responsibility to triage and respond to concerns around the A1 in Lincolnshire rests with National Highways, we understand that our engagement reach locally is more likely to reach the intended audience, and therefore represents a better opportunity to prevent further incidents.”

Source location

Response from Lincolnshire Police
Page 2 · response
Published 20 January 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Test automated correction of incorrectly categorised reports so they are routed to the appropriate team.

    Stated by Lincolnshire County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 20 January 2026.
  2. 2

    Collect FixMyStreet stakeholder satisfaction data through post-completion surveys and measure performance against usage and feedback baselines.

    Stated by Lincolnshire County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 20 January 2026.
  3. 3

    Maintain quarterly reviews and quality checks of highways website information to preserve accessibility and accuracy.

    Stated by Lincolnshire County CouncilStated plannedThe respondent said that this action was planned when they made their response on 20 January 2026.
  4. 4

    Regularly update website service-delivery information about policies, planned works, priorities and changes.

    Stated by Lincolnshire County CouncilStated plannedThe respondent said that this action was planned when they made their response on 20 January 2026.
  5. 5

    Review, revise, test and roll out FixMyStreet template responses in stages to improve clarity, consistency and scenario-specific information.

    Stated by Lincolnshire County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 20 January 2026.
  6. 6

    Improve routing and visibility of customer follow-up comments in FixMyStreet for officers.

    Stated by Lincolnshire County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 20 January 2026.
  7. 7

    Refer immediate-risk reports from the Customer Contact Centre to Regional Operations Centres for review and safety response.

    Stated by National HighwaysStated completedThe respondent said that this action was complete when they made their response on 20 January 2026.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.3

  1. 1

    Existing highway defect reporting systems are considered adequate for receiving, recording and directing reports for action.

    Stated by Lincolnshire County CouncilExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
  2. 2

    National Highways is responsible for maintaining and repairing the A1 drainage at the accident location.

    Stated by Lincolnshire County CouncilRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  3. 3

    Variable Message Signs cannot be used to encourage mobile phone use because legislation and associated safety implications constrain their messaging.

    Stated by National HighwaysUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Test automated correction of incorrectly categorised reports so they are routed to the appropriate team.

Verbatim wording from the response

“Better Routine and Signposting”

Source location

Response from Lincolnshire County Council
Page 4 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collect FixMyStreet stakeholder satisfaction data through post-completion surveys and measure performance against usage and feedback baselines.

Verbatim wording from the response

“We will continue to maintain a prioritised pipeline of enhancements. Performance will be measured through the number of unique users actively using FMS and the percentage of positive feedback received through the post-completion survey. Data collected during 2025/26 will provide a baseline from which we aim to achieve an annual improvement of both measures.”

Source location

Response from Lincolnshire County Council
Page 6 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain quarterly reviews and quality checks of highways website information to preserve accessibility and accuracy.

Verbatim wording from the response

“By the end of March 2026, we will complete an audit of all public-facing highways information on the LCC website. Following this we will deliver identified improvements and undertake quarterly reviews to ensure quality and accessibility are maintained. We will seek to raise public awareness of service information and resources through targeted stakeholder communication and will measure performance using website analytics data including unique visitor numbers for key website pages. Data from 2024/25 will provide a baseline from which we aim to achieve an annual increase in unique website visitors.”

Source location

Response from Lincolnshire County Council
Page 5 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Regularly update website service-delivery information about policies, planned works, priorities and changes.

Verbatim wording from the response

“Ensure stakeholders have access to relevant information about highways services, including policies, planned works and self-service tools via the council’s website.”

Source location

Response from Lincolnshire County Council
Page 5 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review, revise, test and roll out FixMyStreet template responses in stages to improve clarity, consistency and scenario-specific information.

Verbatim wording from the response

“• The LCC Communications Strategy is currently under review and is looking at aspects such as:”

Source location

Response from Lincolnshire County Council
Page 3 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve routing and visibility of customer follow-up comments in FixMyStreet for officers.

Verbatim wording from the response

“Officers regularly review system and process performance to identify opportunities for improvement. Officers are currently testing functionality to correct a report’s category where an issue has been logged under the wrong heading so it can automatically be sent to the correct team. Improvements are also being made to the way follow up comments added to the FMS by customers are directed to officers to ensure clear visibility and aid timely responses.”

Source location

Response from Lincolnshire County Council
Page 4 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refer immediate-risk reports from the Customer Contact Centre to Regional Operations Centres for review and safety response.

Verbatim wording from the response

“When a customer calls the CCC raising an immediate risk or issue, this is immediately referred to one of our seven Regional Operations Centres (ROCs)”

Source location

Response from National Highways Limited
Page 1 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing highway defect reporting systems are considered adequate for receiving, recording and directing reports for action.

Verbatim wording from the response

“As set out during the Coroner’s investigation, LCC has a system in place which allows for defects to be reported to relevant authorities, which would enable any identified defect to be picked up and repaired in line with LCC’s Highway Asset Management Plan (‘HIAMP’). The National Highways Agency also has a similar system in place. Reports to LCC can be made in the following ways:”

Source location

Response from Lincolnshire County Council
Page 2 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National Highways is responsible for maintaining and repairing the A1 drainage at the accident location.

Verbatim wording from the response

“Responsibility for the maintenance and repairs of the roads and/or drainage in Lincolnshire is shared between LCC and the National Highways Agency and is dependent on the particular road and location. The maintenance and repair of drains on the A1 at the accident location is the responsibility of the National Highways Agency and a full repair was conducted once they had knowledge of the issue in relation to the blocked drain.”

Source location

Response from Lincolnshire County Council
Page 2 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Variable Message Signs cannot be used to encourage mobile phone use because legislation and associated safety implications constrain their messaging.

Verbatim wording from the response

“VMS are traffic signs covered by legislation pertaining to their use and accordingly we prioritise safety and operational messaging. However, we will explore opportunities to increase awareness of National Highways using VMS”

Source location

Response from National Highways Limited
Page 3 · response
Published 20 January 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/3

Data last updated 7 September 2026