PFD report

Mr Benjamin Sulzbacher · Prevention of Future Deaths report

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Issued 15 May 2024•Manchester North

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
3

Named on the report

Responses found
1

Of 3 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Unclear eligibility for NHS discharge service referral for private paying inpatients
    Part of recurring concern: Unreliable NHS-private mental-health discharge and referral arrangements
  2. Lack of understanding of NHS community discharge services
    Part of recurring concern: Unclear roles and pathways for community mental-health services
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Raise the case during quality assurance visits to providers, highlighting NHS referral access for privately funded patients and robust discharge planning.

    Stated by NHS Greater Manchester Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 12 August 2024.
  2. Action

    Share guidance with consultant psychiatrists explaining the importance and professional requirement of maintaining current knowledge of local NHS community mental health services.

    Stated by Priory GroupStated completedThe respondent said that this action was complete when they made their response on 12 August 2024.
  3. Action

    Create local NHS mental health services directories at all hospitals and update and disseminate them through induction and annual professional communications.

    Stated by Priory GroupStated plannedThe respondent said that this action was planned when they made their response on 12 August 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    NHS referral may be unachievable where criteria are unmet, consent is absent, the team refuses, or initial contact remains unconfirmed.

    Stated by Priory GroupUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear eligibility for NHS discharge service referral for private paying inpatients

Wider context from the report

“1. It was unclear to all services as to whether a private paying inpatient (who would have qualified for care under the NHS but due to bed availability went private) would be entitled to be referred to the discharge services offered by the NHS. The NHS provides more than the private sector in respect of community discharge packages and can be engaged with someone for longer. Importantly the face to face contact enables a better understanding of how a patient is actually presenting when considering their mental health. ”

Is this part of a recurring concern?

Yes — Unreliable NHS-private mental-health discharge and referral arrangements.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of understanding of NHS community discharge services

Wider context from the report

“1. There was a lack of understanding from the Priory witnesses as to what the NHS community services could offer on discharge. The court heard that the Home Based Treatment Team was understood to simply be a “Crisis team” which was incorrect. ”

Is this part of a recurring concern?

Yes — Unclear roles and pathways for community mental-health services.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise the case during quality assurance visits to providers, highlighting NHS referral access for privately funded patients and robust discharge planning.

Verbatim wording from the response

“We will be raising this case at our quality assurance visits to providers over the coming weeks, highlighting how private providers can refer all patients (both NHS and privately funded) into NHS services and the importance of robust discharge planning. We will also be sharing this learning at the Greater Manchester System Quality Group in July and at the Greater Manchester Mental Health Programme Board.”

Source location

Benjamin Sulzbacher - Prevention of Future Deaths Report and Responses Bundle
Page 4 · response
Published 12 August 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share guidance with consultant psychiatrists explaining the importance and professional requirement of maintaining current knowledge of local NHS community mental health services.

Verbatim wording from the response

“Following the inquest, e-mail communications have been shared with all Priory consultant psychiatrists by the Clinical Director of the Private and Wellbeing service network, ████████ to explain the importance and professional requirement for them to maintain up-to-date knowledge and understanding of the services local NHS mental health community teams are able to offer.”

Source location

Benjamin Sulzbacher - Prevention of Future Deaths Report and Responses Bundle
Page 5 · response
Published 12 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create local NHS mental health services directories at all hospitals and update and disseminate them through induction and annual professional communications.

Verbatim wording from the response

“Additionally, in order to facilitate contact and communication with NHS mental health services, all Priory hospitals have been asked to create a local NHS Mental Health Services Directory. This will focus on (and clearly distinguish between) Crisis Teams, Home Treatment Teams, Community Mental Health Teams, specialist mental health services and any other relevant mental health services in the region/local area. This directory will be updated annually and shared with all relevant healthcare professionals at the hospital, including Visiting Consultants at the point of their induction and annually thereafter.”

Source location

Benjamin Sulzbacher - Prevention of Future Deaths Report and Responses Bundle
Page 5 · response
Published 12 August 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a standard operating procedure clarifying aftercare pathways, including 72-hour follow-up and consideration of NHS referrals regardless of funding arrangements.

Verbatim wording from the response

“As such, Priory has created a Standard Operating Procedure (SOP) (Appendix 1) which makes the aftercare pathways clearer and includes provisions that:”

Source location

Benjamin Sulzbacher - Prevention of Future Deaths Report and Responses Bundle
Page 6 · response
Published 12 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider clarifying statutory discharge guidance so commissioners and providers understand its application to independent mental health services.

Verbatim wording from the response

“I would expect the Greater Manchester Integrated Care Board to provide details about how this works from a local perspective in its response to you. However, the Department will consider, in collaboration with other partners, whether, in light of this tragic case, the guidance could be made clearer to ensure that all mental health commissioners and providers are aware of how it applies to the independent sector.”

Source location

Benjamin Sulzbacher - Prevention of Future Deaths Report and Responses Bundle
Page 2 · response
Published 12 August 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain an out-of-area placement team to bridge private hospitals and local NHS mental health services.

Verbatim wording from the response

“Locally, Pennine Care NHS Foundation Trust (PCFT) now have an out of area placement team who help bridge the gap between the private hospitals and PCFT.”

Source location

Benjamin Sulzbacher - Prevention of Future Deaths Report and Responses Bundle
Page 4 · response
Published 12 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS referral may be unachievable where criteria are unmet, consent is absent, the team refuses, or initial contact remains unconfirmed.

Verbatim wording from the response

“However, we acknowledge that there will be occasions when an NHS referral is not achievable such as:”

Source location

Benjamin Sulzbacher - Prevention of Future Deaths Report and Responses Bundle
Page 6 · response
Published 12 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Private mental health inpatients may access NHS services after discharge in most cases, rather than having an unrestricted entitlement.

Verbatim wording from the response

“As a general principle, we consider that it is well-established that in the majority of cases, private mental health inpatients may access NHS services following discharge but we accept that it would be helpful if options could be explained more clearly to patients and families so that they can make informed choices about aftercare.”

Source location

Benjamin Sulzbacher - Prevention of Future Deaths Report and Responses Bundle
Page 6 · response
Published 12 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Greater Manchester Integrated Care Board is expected to explain how NHS discharge arrangements operate locally.

Verbatim wording from the response

“I would expect the Greater Manchester Integrated Care Board to provide details about how this works from a local perspective in its response to you. However, the Department will consider, in collaboration with other partners, whether, in light of this tragic case, the guidance could be made clearer to ensure that all mental health commissioners and providers are aware of how it applies to the independent sector.”

Source location

Benjamin Sulzbacher - Prevention of Future Deaths Report and Responses Bundle
Page 2 · response
Published 12 August 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Continue working with NHS community teams to support safe inpatient discharge and aftercare arrangements.

    Stated by Priory GroupStated in progressThe respondent said that this action was in progress when they made their response on 12 August 2024.
  2. 2

    Raise the learning point at Priory service network meetings for discussion and noting by relevant clinical and operational staff.

    Stated by Priory GroupStated plannedThe respondent said that this action was planned when they made their response on 12 August 2024.
  3. 3

    Share learning about private-patient NHS referrals and discharge planning with Greater Manchester quality and mental health programme boards.

    Stated by NHS Greater Manchester Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 12 August 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with NHS community teams to support safe inpatient discharge and aftercare arrangements.

Verbatim wording from the response

“Priory continue to work closely with NHS community teams to ensure safe inpatient discharge and we will carefully review the responses submitted by the Secretary of State for the Department of Health and Social Care and Greater Manchester Integrated Care Board to this Regulation 28 report to ensure our approaches align. Priory are committed to making any relevant changes to our approach across the Healthcare division as required in order to ensure robust discharge and aftercare arrangements between Priory and the NHS.”

Source location

Benjamin Sulzbacher - Prevention of Future Deaths Report and Responses Bundle
Page 6 · response
Published 12 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise the learning point at Priory service network meetings for discussion and noting by relevant clinical and operational staff.

Verbatim wording from the response

“This learning point will be raised during Priory’s Service Network Discussion Forum, which is chaired by the Chief Medical Officer, ████████. This meeting is next scheduled to occur on 11th July 2024. This learning point will also be raised during Priory’s Acute service network meeting and the Private & Wellbeing service network meeting (both scheduled to occur in August 2024). These meetings are chaired by the network’s Clinical Directors (████████ and ████████ respectively) for discussion and noting by all in attendance (which includes service network representatives to include Hospital Directors, Consultant Psychiatrists, Director of Clinical Services, Ward Managers, Senior Nurses and other healthcare professionals).”

Source location

Benjamin Sulzbacher - Prevention of Future Deaths Report and Responses Bundle
Page 5 · response
Published 12 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning about private-patient NHS referrals and discharge planning with Greater Manchester quality and mental health programme boards.

Verbatim wording from the response

“We will be raising this case at our quality assurance visits to providers over the coming weeks, highlighting how private providers can refer all patients (both NHS and privately funded) into NHS services and the importance of robust discharge planning. We will also be sharing this learning at the Greater Manchester System Quality Group in July and at the Greater Manchester Mental Health Programme Board.”

Source location

Benjamin Sulzbacher - Prevention of Future Deaths Report and Responses Bundle
Page 4 · response
Published 12 August 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026