PFD report

Jacob Michael Nicholas BILLINGTON · Prevention of Future Deaths report

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Issued 13 Mar 2024•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
5

Raised in this report

Recipients
5

Named on the report

Responses found
5

Of 5 recipients

Stated actions
47

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to record prisoners’ GP and CMHT details in an easily accessible format
  2. Failure to establish effective information sharing for prison discharge coordination
    Part of recurring concern: Unreliable information sharing for prison-to-community discharge coordination
  3. Lack of cross-agency provisions and guidance for release planning of high-risk prisoners with mental health difficulties
    Part of recurring concern: Unreliable safe-release arrangements for high-risk offendersPart of recurring concern: Unsafe discharge planning for vulnerable prisoners
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.27

  1. Action

    Hold monthly strategy meetings monitoring first-night accommodation and whether released prisoners’ whereabouts are known to community services.

    Stated by G4SStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  2. Action

    Require offender managers to notify Community Offender Managers about sentence-end releases involving no fixed abode and provide release-destination information.

    Stated by G4SStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  3. Action

    Introduce resettlement-services drop-in sessions for prisoners approaching release.

    Stated by G4SStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.18

  1. Position

    Concerns about SystmOne, cross-agency release guidance and the MAPPA discharge coordinator fall outside G4S’s power to address.

    Stated by G4SOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record prisoners’ GP and CMHT details in an easily accessible format

Wider context from the report

“2. Sysmone Details of the perpetrators GP and local CMHT were not recorded in an easily accessible format. The format in which key information is recorded has now been amended at HMP Swansea to ensure the prisoner’s GP details and their CMHT’s details (if a person is an existing patient under a CMHT) are highlighted on a front screen/page. I was informed that this change in information management and presentation within Sysmone is unique to HMP Swansea and is not the practice in other prisons. I am concerned that there remains a risk that staff treating patients in prison may not have easy access to (and so overlook) this key information. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to establish effective information sharing for prison discharge coordination

Wider context from the report

“4. West Midlands MAPPA has a prison discharge coordinator role. It was clear from the evidence at the inquest that this role was not fully understood by other agencies and what information needed to be shared was not clear. The new policy drafted by BSMHT remained confused as to which cases were to fall within the responsibility of the prison discharge coordinator role. There remains a risk of further deaths as the role is not properly understood and information sharing is not effective. ”

Is this part of a recurring concern?

Yes — Unreliable information sharing for prison-to-community discharge coordination.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of cross-agency provisions and guidance for release planning of high-risk prisoners with mental health difficulties

Wider context from the report

“3. Cross agency guidance regarding release of high risk prisoners with mental health difficulties at their sentence end date. There are no provisions available nor any cross agency guidance in place for when a high-risk prisoner is released at sentence end date to ensure that there is adequate release planning and maximum support in the community. ”

Is this part of a recurring concern?

Yes — Unreliable safe-release arrangements for high-risk offenders; Unsafe discharge planning for vulnerable prisoners.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear responsibilities and case remit for the prison discharge coordinator role

Wider context from the report

“4. West Midlands MAPPA has a prison discharge coordinator role. It was clear from the evidence at the inquest that this role was not fully understood by other agencies and what information needed to be shared was not clear. The new policy drafted by BSMHT remained confused as to which cases were to fall within the responsibility of the prison discharge coordinator role. There remains a risk of further deaths as the role is not properly understood and information sharing is not effective. ”

Is this part of a recurring concern?

Yes — Unreliable information sharing for prison-to-community discharge coordination.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to coordinate interagency release management and share critical information

Wider context from the report

“1. Management of release and lack of interagency working. The management of the perpetrators release was not coordinated and there was inadequate communication between relevant agencies. In effect agencies worked in silos. Critical information is not being shared and agencies work in different IT systems meaning there is no one place where information is collated and hence a comprehensive account of matters known to each agency is not easily available to those professionals who may need to know a high risk prisoner’s whereabouts on release. This concern was reinforced by evidence heard during the inquest that changes made since Jacob's death did not include the resettlement information being given to Mental Health In reach teams in the prison. The failure to share information leads to a concern of future deaths as high risk seriously unwell prisoners may be released without key agencies knowing where they are meaning any are not traced and treated assertively in the community. ”

Is this part of a recurring concern?

Yes — Failure to maintain and share security and offender risk intelligence; Inadequate multi-agency safeguarding coordination; Unreliable information sharing for prison-to-community discharge coordination; Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold monthly strategy meetings monitoring first-night accommodation and whether released prisoners’ whereabouts are known to community services.

Verbatim wording from the response

“• Monthly strategy meetings at the prison show consistently high (c 90%) levels of prisoners released from custody are housed on the first night of their release, so that their whereabouts immediately post release is known to relevant community services.”

Source location

Response from G4S Care Justice Services (UK) Ltd
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require offender managers to notify Community Offender Managers about sentence-end releases involving no fixed abode and provide release-destination information.

Verbatim wording from the response

“• Whilst Community Offender Managers have responsibility for the coordination of release planning, notice was given by email to all offender managers within HMP & YOI Parc that they must notify the relevant Community Offender Manager when a prisoner is being released at sentence end date and will be of no fixed abode. When doing so, they must provide any information relating to a prisoner’s intentions in terms of where they are going on the day of release. This will assist the Community Offender Manager to effectively manage the prisoner’s release, and to coordinate and link in with other external agencies believed by the Community Offender Manager to be relevant to coordinate interagency working.”

Source location

Response from G4S Care Justice Services (UK) Ltd
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce resettlement-services drop-in sessions for prisoners approaching release.

Verbatim wording from the response

“• Resettlement services drop-in sessions have been introduced and approved laptops have been received from HMPPS to roll out remote sessions under resettlement activities, to encourage engagement with resettlement services by prisoners approaching release and to provide opportunities to gather further information.”

Source location

Response from G4S Care Justice Services (UK) Ltd
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out remote resettlement-services sessions using approved laptops.

Verbatim wording from the response

“• Resettlement services drop-in sessions have been introduced and approved laptops have been received from HMPPS to roll out remote sessions under resettlement activities, to encourage engagement with resettlement services by prisoners approaching release and to provide opportunities to gather further information.”

Source location

Response from G4S Care Justice Services (UK) Ltd
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue streamlining internal data recording so information is shared through the national prisons IT system, DPS.

Verbatim wording from the response

“The HMPPS primary national electronic records system used in all prisons in England and Wales is DPS (formerly PNOMIS). Other agencies involved in OMU and resettlement utilise other records systems, including NDel ius (the Probation Service), SystmOne/other electronic clinical records systems, and other records systems used by third party providers. G4S has no power to implement changes to streamline IT systems used by HMPPS, the NHS and/or other third party providers. Other interested persons may be better able to assist HM Senior Coroner in relation to this issue. G4S will, however, continue to streamline its own data recording, to ensure as much information as possible is shared through the primary national prisons IT system, DPS. G4S has very limited access to NDel ius, but information on this system is regularly accessible to Probation Service”

Source location

Response from G4S Care Justice Services (UK) Ltd
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record travel-warrant destinations and email them to the OMU group for communication to relevant offender managers and agencies.

Verbatim wording from the response

“• At HMP & YOI Parc, a member of the cashiers team issues a travel warrant for each prisoner shortly before they are released from custody. The cashier previously recorded on CMS, the prison’s central electronic messaging system, the fact that a travel warrant had been issued. The cashier now records where the travel warrant has been issued to, and, in addition, sends an email to a new OMU email group, which includes healthcare admin and the Heads of Offender Management, to indicate that a travel warrant has been issued with details of where the travel warrant has been issued to. This email is automatically received by all offender managers within OMU. This information is then communicated to the Community Offender Manager and any other individuals/agencies involved with the prisoner.”

Source location

Response from G4S Care Justice Services (UK) Ltd
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include the BSMHFT MAPPA Clinical Lead in developing a sustainable MAPPA engagement strategy and identifying alternative arrangements for gaps.

Verbatim wording from the response

“The Deputy Medical Director chaired an initial scoping meeting in response to these issues identified by the PFD on 10th April 2024, culminating in agreement on 3 primary areas of focus:”

Source location

Response from BSMHFT
Page 1 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an improved referral and discharge procedure through the updated standard operating protocol.

Verbatim wording from the response

“In the meantime we can offer you assurances that since the events that culminated in Mr Billington’s death the Trust has improved the structure and supervision surrounding the prison discharge coordinator roles, such that the practitioners have weekly supervision with opportunity to escalate cases of concern, and an improved system of referrals and discharge procedures, reflected in the updated standard operating protocol. This means that in the event of a similar situation occurring again, there would be sufficient structure to ensure and support the flexibility in service provision to prevent such an individual falling between services, even where they had been discharged from active multiagency management by MAPPA.”

Source location

Response from BSMHFT
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Prison Discharge Coordinator job description, role scope and potential additional resource requirements.

Verbatim wording from the response

“2. Role of the Prison Discharge Coordinator. The Standard Operating Procedure has been revised. In addition to this there is an intention to review the Job Description of this role and understand in more depth the scope of what this role can achieve currently or will need to achieve in the future including any potential additional resource requirements. This review is aimed at aligning the role’s”

Source location

Response from BSMHFT
Page 1 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Prison In-reach and CMHT interaction process, complete a gap analysis and develop a plan to strengthen continuity of care.

Verbatim wording from the response

“3. Interface between Prison In-reach and the CMHT- A comprehensive review of the current interaction process between the Prison In-reach team and the CMHT is planned. This will involve a detailed gap analysis to determine areas needing strengthening. We aim to develop a clear plan to enhance this interface, thereby improving continuity of care and ensuring that individuals receive the necessary support as they transition from prison to community-based services.”

Source location

Response from BSMHFT
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish dedicated cross-organisational, multidisciplinary Task and Finish workstreams to review processes and policies and identify further action.

Verbatim wording from the response

“To ensure effective progress in addressing these areas, we will establish dedicated workstreams that will operate as part of a Task and Finish group. The stakeholders for each workstream will be responsible for reviewing existing processes and relevant policies to determine if further action is required. The initially identified stakeholders have been both cross-organisational and multi-professional including Secure Care Services, the In Reach Team, Community Mental Health Services (BSMHFT and FTB) and HMP Birmingham. As this work progresses, if additional key stakeholders are identified, they will be included.”

Source location

Response from BSMHFT
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Approach SystemOne to discuss the feasibility of adding a local field for community mental health team information.

Verbatim wording from the response

“Systemone Whilst this point is an issue which will need to be addressed at a more national level by other Interested Parties, the Trust has also looked at its own Systemone interface in HMP Birmingham to see if this can be amended locally.”

Source location

Response from BSMHFT
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use weekly discharge information, prison NOMIS access and a Governor Grade officer at Single Point of Access meetings to verify release dates.

Verbatim wording from the response

“• On a weekly basis the MHIR Team are sent the discharge information of prisoners from the Offender Management Unit (OMU). We don’t request travel warrant information as the travel warrant is only issued on the day of travel. We also now have access to the prison NOMIS system which we didn’t previously (training for use is being rolled out to the whole team with 50% already achieved). This system is updated by the Resettlement Team and OMU regarding release dates. These layered approaches help to avoid the risk of the team not being aware of relevant information”

Source location

Response from Swansea Bay University Health Board
Page 4 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct multidisciplinary pre-discharge reviews and formal pre-release planning meetings four to six weeks before known release dates.

Verbatim wording from the response

“Discharge to Community”

Source location

Response from Swansea Bay University Health Board
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Highlight patients’ general-practitioner, community-team, care-coordinator and MHIR-worker details on the HMP Swansea SystemOne front screen.

Verbatim wording from the response

“Details of the perpetrators GP and local CMHT were not recorded in an easily accessible format. The format in which key information is recorded has now been amended at HMP Swansea to ensure the prisoner’s GP details and their CMHT’s details (if a person is an existing patient under a CMHT) are highlighted on a front screen/page. You were informed that this change in information management and presentation within SystemOne is unique to HMP Swansea and is not the practice in other prisons. You were concerned that there remains a risk that staff treating patients in prison may not have easy access to (and so overlook) this key information.”

Source location

Response from Swansea Bay University Health Board
Page 6 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold formal admission handovers and pre-release meetings with transferring mental-health teams or prisons and relevant agencies.

Verbatim wording from the response

“• Formal hand over of care is received from the transferring Community Mental Health Team (CMHT) or previous prison via a formal meeting”

Source location

Response from Swansea Bay University Health Board
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide documented discharge summaries and comprehensive handovers to primary care, general practitioners, patients and, with consent, probation officers.

Verbatim wording from the response

“A Formal discharge meeting is also held between the MHIR and Primary Care Teams when patients / prisoners within the prison setting are being discharged from secondary care services (MHIR) back to primary care services within the prison. This meeting includes a full”

Source location

Response from Swansea Bay University Health Board
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with MAPPA partners to ensure the prison discharge coordinator role and policy are understood and cascaded to police MAPPA teams.

Verbatim wording from the response

“The issue will be addressed by the partners who manage the prisoner coordinator role and who amend the new policy. West Midlands Police will work with our MAPPA partners to ensure both the role and policy are both understood and cascaded to all staff within the police MAPPA teams.”

Source location

Response from West Midlands Police
Page 4 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Visit managed offenders after prison release regardless of their MAPPA process status.

Verbatim wording from the response

“Finally, as explained in evidence during the inquest: West Midlands Police’s approach to visiting managed offenders has changed since Mr Billington’s death. The position now is that a West Midlands Police officer will try to visit a managed offender when they are released from prison, regardless of the status of the MAPPA process.”

Source location

Response from West Midlands Police
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with agencies to clarify key roles and systems, improve information sharing and management, and protect the public.

Verbatim wording from the response

“We will work with all agencies to understand key roles and systems to better share information, manage individuals and protect the public.”

Source location

Response from West Midlands Police
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue updating ViSOR records for each individual so information can be shared across agencies.

Verbatim wording from the response

“Visor is the shared IT system accessible to numerous agencies. West Midlands Police will ensure we continue to update Visor records for each individual to ensure information can be shared across agencies.”

Source location

Response from West Midlands Police
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide policing support to partners concerning high-risk prisoners with mental health difficulties released at sentence end.

Verbatim wording from the response

“This issue will be addressed by HMPPS, however we will ensure we provide support from a policing perspective to partners in relation to high-risk prisoners with mental health difficulties at their sentence end date. From a policing perspective, it is important to note that the IT systems now in place (as described in evidence during the inquest) have changed meaning that there are now better opportunities to identify someone if they have been assessed as being at an increased risk to themselves or others.”

Source location

Response from West Midlands Police
Page 4 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Promote the NHS Reconnect Service to probation practitioners to support referrals for through-the-gate transition support.

Verbatim wording from the response

“NHS-England are commissioned to provide healthcare in Prisons. The sharing of information between health in custody and health in the community is a core feature of the nationally rolled out NHS-England Reconnect Service. West Midlands Probation Service has actively promoted the Reconnect Service with Probation Practitioners in recent months to ensure they are aware of how to refer into this service in Prison for support “through the gate”, the transition period from prison into the community.”

Source location

Response from HMPPS
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise and reissue the sentence-end-date release practice document, and embed its expectations in staff development sessions.

Verbatim wording from the response

“For a prisoner to still be detained in custody at the point of sentence expiry is usually as a result of them having been recalled to custody. This means they remain the responsibility of the Probation Community Offender Manager (COM) until the point of release at the sentence end date (SED). There is no statutory authority for Probation supervision of a prisoner released into the community at SED. The sharing of information prior to release into the community in an effective manner with relevant agencies is therefore of paramount importance. The Probation Service West Midlands has a practice document which sets out the expectations for Practitioners when cases are being released at SED. This document has been revised and reissued to all staff and embedded in development sessions delivered by the Regional Quality Team.”

Source location

Response from HMPPS
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing and refining MAPPA practices to improve interagency working and risk-information sharing.

Verbatim wording from the response

“MAPPA arrangements are overseen by a Strategic Management Board (SMB) and in the West Midlands this Board will continue to review and refine practices to ensure interagency working is effective and to support the sharing of relevant risk information. The findings in this case have been presented to MAPPA SMB. The SMB is committed to ensuring their part in providing avenues to share information. Furthermore, the SMB has reinforced the statutory requirement for all duty to cooperate agencies in the MAPPA arena.”

Source location

Response from HMPPS
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the Health Trust on guidance revisions for the prison discharge coordinator role to clarify responsibilities, information sharing and probation-service implementation.

Verbatim wording from the response

“The Prison Discharge Coordinator role is a Health Trust bespoke role in Birmingham and Solihull. West Midlands Probation Service welcomes the investment in this role for this area and will work with the Health Trust to support any Guidance revisions undertaken by the Health Trust to ensure that the Guidance is clear and enables effective information sharing and can be embedded within and understood by all in the Probation Service.”

Source location

Response from HMPPS
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce the statutory information-sharing requirement for MAPPA duty-to-cooperate agencies.

Verbatim wording from the response

“MAPPA arrangements are overseen by a Strategic Management Board (SMB) and in the West Midlands this Board will continue to review and refine practices to ensure interagency working is effective and to support the sharing of relevant risk information. The findings in this case have been presented to MAPPA SMB. The SMB is committed to ensuring their part in providing avenues to share information. Furthermore, the SMB has reinforced the statutory requirement for all duty to cooperate agencies in the MAPPA arena.”

Source location

Response from HMPPS
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Concerns about SystmOne, cross-agency release guidance and the MAPPA discharge coordinator fall outside G4S’s power to address.

Verbatim wording from the response

“G4S confines its response to the first concern identified relating to the management of release from prison and interagency working.”

Source location

Response from G4S Care Justice Services (UK) Ltd
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Other interested persons addressed by the report are better placed to consider concerns 2, 3 and 4 and determine any response.

Verbatim wording from the response

“G4S has no power to take action regarding concerns 2, 3 and 4, and, therefore, is not in a position to assist HM Senior Coroner with regard to these concerns. Other interested persons to whom the Regulation 28 report has been addressed are better able to consider the concerns raised, take action and/or explain why no action is proposed.”

Source location

Response from G4S Care Justice Services (UK) Ltd
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

G4S cannot implement changes to streamline IT systems used by HMPPS, the NHS and third-party providers.

Verbatim wording from the response

“The HMPPS primary national electronic records system used in all prisons in England and Wales is DPS (formerly PNOMIS). Other agencies involved in OMU and resettlement utilise other records systems, including NDel ius (the Probation Service), SystmOne/other electronic clinical records systems, and other records systems used by third party providers. G4S has no power to implement changes to streamline IT systems used by HMPPS, the NHS and/or other third party providers. Other interested persons may be better able to assist HM Senior Coroner in relation to this issue. G4S will, however, continue to streamline its own data recording, to ensure as much information as possible is shared through the primary national prisons IT system, DPS. G4S has very limited access to NDel ius, but information on this system is regularly accessible to Probation Service”

Source location

Response from G4S Care Justice Services (UK) Ltd
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

G4S cannot influence release management or interagency working at private prisons operated by other providers or HMPPS.

Verbatim wording from the response

“In addition, G4S has no power to influence the management of release of prisoners from, and/or to ensure interagency working at, private prisons operated by other providers or HMPPS operations.”

Source location

Response from G4S Care Justice Services (UK) Ltd
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

HMPPS is responsible for providing and operating resettlement services, which are delivered by HMPPS-commissioned external providers.

Verbatim wording from the response

“HMPPS has responsibility for provision and operation of resettlement services. Such resettlement services at HMP & YOI Parc are commissioned by HMPPS from external providers who are based within the prison to facilitate resettlement services for prisoners approaching release from custody. G4S is not party to the procurement or placement of resettlement services within HMP & YOI Parc or the direct delivery of these services. G4S’ focus is on ensuring alignment and integration with third party service providers to ensure effective interagency working.”

Source location

Response from G4S Care Justice Services (UK) Ltd
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issues concerning information sharing on NDelius should be addressed to HMPPS.

Verbatim wording from the response

“The HMPPS primary national electronic records system used in all prisons in England and Wales is DPS (formerly PNOMIS). Other agencies involved in OMU and resettlement utilise other records systems, including NDel ius (the Probation Service), SystmOne/other electronic clinical records systems, and other records systems used by third party providers. G4S has no power to implement changes to streamline IT systems used by HMPPS, the NHS and/or other third party providers. Other interested persons may be better able to assist HM Senior Coroner in relation to this issue. G4S will, however, continue to streamline its own data recording, to ensure as much information as possible is shared through the primary national prisons IT system, DPS. G4S has very limited access to NDel ius, but information on this system is regularly accessible to Probation Service”

Source location

Response from G4S Care Justice Services (UK) Ltd
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National Systemone interface issues must be addressed by other Interested Parties, although the Trust is exploring a local amendment.

Verbatim wording from the response

“Systemone Whilst this point is an issue which will need to be addressed at a more national level by other Interested Parties, the Trust has also looked at its own Systemone interface in HMP Birmingham to see if this can be amended locally.”

Source location

Response from BSMHFT
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Liaison with MAPPA is the Offender Management Unit’s responsibility, while the Responsible Authority must notify Health and arrange relevant meetings.

Verbatim wording from the response

“In respect of MAPPA, Swansea Bay University Health Board undertake the role of a ‘Duty to Cooperate Agency’ with Probation, HMP and the Police as the Responsible Authority – it is the Responsible Authority’s responsibility to inform Health if a MAPPA eligible individual is scheduled for discharge and ensure we are invited to relevant meetings to coordinate release / discharge management. The MHIR Team liaise directly with the prison based Offender Management Unit and not directly with MAPPA. Liaison with MAPPA is the responsibility of the Offender Management Unit.”

Source location

Response from Swansea Bay University Health Board
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Health Board lacks jurisdiction or power over the cross-agency actions required for release planning at sentence end.

Verbatim wording from the response

“There are no provisions available nor any cross agency guidance in place for when a high-risk prisoner is released at sentence end date to ensure that there is adequate release planning and maximum support in the community.”

Source location

Response from Swansea Bay University Health Board
Page 7 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A unified prison interagency IT system cannot be implemented because the Health Board lacks the necessary power.

Verbatim wording from the response

“Swansea University Health Board recognise that there is not a shared database for interagency working in place across England and Wales prison establishments to enable the transfer and access to key information by agencies coordinating the discharge of high risk individuals.”

Source location

Response from Swansea Bay University Health Board
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Health Board lacks power to take action regarding the West Midlands MAPPA prison discharge coordinator concern.

Verbatim wording from the response

“West Midlands MAPPA has a prison discharge coordinator role. It was clear from the evidence at the inquest that this role was not fully understood by other agencies and what information needed to be shared was not clear. The new policy drafted by BSMHT remained confused as to which cases were to fall within the responsibility of the prison discharge coordinator role. There remains a risk of further deaths as the role is not properly understood and information sharing is not effective.”

Source location

Response from Swansea Bay University Health Board
Page 7 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Changes to SystemOne across prison estates cannot be implemented because the Health Board lacks relevant system control.

Verbatim wording from the response

“Details of the perpetrators GP and local CMHT were not recorded in an easily accessible format. The format in which key information is recorded has now been amended at HMP Swansea to ensure the prisoner’s GP details and their CMHT’s details (if a person is an existing patient under a CMHT) are highlighted on a front screen/page. You were informed that this change in information management and presentation within SystemOne is unique to HMP Swansea and is not the practice in other prisons. You were concerned that there remains a risk that staff treating patients in prison may not have easy access to (and so overlook) this key information.”

Source location

Response from Swansea Bay University Health Board
Page 6 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

HMPPS will address cross-agency guidance for releasing high-risk prisoners with mental health difficulties at sentence end.

Verbatim wording from the response

“This issue will be addressed by HMPPS, however we will ensure we provide support from a policing perspective to partners in relation to high-risk prisoners with mental health difficulties at their sentence end date. From a policing perspective, it is important to note that the IT systems now in place (as described in evidence during the inquest) have changed meaning that there are now better opportunities to identify someone if they have been assessed as being at an increased risk to themselves or others.”

Source location

Response from West Midlands Police
Page 4 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Access to and amendment of SystmOne are outside policing functions because it is used by healthcare professionals.

Verbatim wording from the response

“As Systmone is an IT system used by healthcare professionals, West Midlands Police did not (and do not) have access to this system.”

Source location

Response from West Midlands Police
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Partners managing the prison discharge coordinator role will address the role and amend the related policy.

Verbatim wording from the response

“The issue will be addressed by the partners who manage the prisoner coordinator role and who amend the new policy. West Midlands Police will work with our MAPPA partners to ensure both the role and policy are both understood and cascaded to all staff within the police MAPPA teams.”

Source location

Response from West Midlands Police
Page 4 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

HMPPS cannot access, review or change SystmOne because it is an information system used by healthcare professionals.

Verbatim wording from the response

“Systmone is an IT system used by healthcare professionals, and is not a system that HMPPS can access, review or change.”

Source location

Response from HMPPS
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Health Trust is responsible for revising guidance for the prison discharge coordinator role; Probation will support that work.

Verbatim wording from the response

“The Prison Discharge Coordinator role is a Health Trust bespoke role in Birmingham and Solihull. West Midlands Probation Service welcomes the investment in this role for this area and will work with the Health Trust to support any Guidance revisions undertaken by the Health Trust to ensure that the Guidance is clear and enables effective information sharing and can be embedded within and understood by all in the Probation Service.”

Source location

Response from HMPPS
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Probation has no statutory authority to supervise prisoners released into the community at sentence expiry.

Verbatim wording from the response

“For a prisoner to still be detained in custody at the point of sentence expiry is usually as a result of them having been recalled to custody. This means they remain the responsibility of the Probation Community Offender Manager (COM) until the point of release at the sentence end date (SED). There is no statutory authority for Probation supervision of a prisoner released into the community at SED. The sharing of information prior to release into the community in an effective manner with relevant agencies is therefore of paramount importance. The Probation Service West Midlands has a practice document which sets out the expectations for Practitioners when cases are being released at SED. This document has been revised and reissued to all staff and embedded in development sessions delivered by the Regional Quality Team.”

Source location

Response from HMPPS
Page 2 · response
Published 19 March 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.20

  1. 1

    Provide weekly supervision for Prison Discharge Coordinator practitioners, including opportunities to escalate cases of concern.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  2. 2

    Maintain the RECONNECT service providing pre-release and post-release community support for eligible prison leavers.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  3. 3

    Continue monitoring the effectiveness of implemented changes and adjust strategies as necessary.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 March 2024.
  4. 4

    Formulate workstream plans with specified outputs and timeframes under Deputy Medical Director and Clinical Governance Committee oversight.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 19 March 2024.
  5. 5

    Report the SystemOne and release-planning concerns nationally to NHS Wales and Prison Health in Wales.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 19 March 2024.
  6. 6

    Participate in Strategic Management Board discussions on cross-agency release planning as a Duty to Cooperate agency.

    Stated by Swansea Bay University Local Health BoardStated in progressThe respondent said that this action was in progress when they made their response on 19 March 2024.
  7. 7

    Generate, monitor and review Single Point of Access action plans at subsequent meetings.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  8. 8

    Contact discharged patients after 14 days and follow up transferred patients with the receiving hospital ward.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  9. 9

    Alert the MAPPA Coordinator to the release-planning concern and request its consideration by the local Strategic Management Board.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  10. 10

    Receive, review and upload Care and Treatment Plans and risk assessments, with six-monthly reviews and monthly quality audits.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  11. 11

    Roll out team-wide training for access to the prison NOMIS system.

    Stated by Swansea Bay University Local Health BoardStated in progressThe respondent said that this action was in progress when they made their response on 19 March 2024.
  12. 12

    Improve partnership working with pharmacy on medication pathways and escalation of non-compliance concerns.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  13. 13

    Implement MHIR clinical standards covering referral, discharge, safety, training, workforce, medicines, governance, partnership working and the care environment.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  14. 14

    Report audit findings through divisional, performance, partnership-board and clinical-audit governance forums, including monthly Care and Treatment Plan and risk-assessment audits.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  15. 15

    Develop and use an MHIR audit plan, updated service specification and operational policy to support service improvement and governance.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.
  16. 16

    Attend all Level 2 and Level 3 MAPPA meetings with authority to allocate appropriate police resources.

    Stated by West Midlands PoliceStated plannedThe respondent said that this action was planned when they made their response on 19 March 2024.
  17. 17

    Ensure offenders subject to notification requirements are registered, risk-assessed, visited, professionally managed and recorded on ViSOR.

    Stated by West Midlands PoliceStated plannedThe respondent said that this action was planned when they made their response on 19 March 2024.
  18. 18

    Ensure a senior leader, at least a Chief Superintendent, attends the MAPPA Strategic Management Board.

    Stated by West Midlands PoliceStated plannedThe respondent said that this action was planned when they made their response on 19 March 2024.
  19. 19

    Share learning from the death more widely with colleagues and continue using it to inform improvements across probation regions.

    Stated by HM Prison and Probation ServiceStated in progressThe respondent said that this action was in progress when they made their response on 19 March 2024.
  20. 20

    Present the case findings to the MAPPA Strategic Management Board.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 19 March 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide weekly supervision for Prison Discharge Coordinator practitioners, including opportunities to escalate cases of concern.

Verbatim wording from the response

“In the meantime we can offer you assurances that since the events that culminated in Mr Billington’s death the Trust has improved the structure and supervision surrounding the prison discharge coordinator roles, such that the practitioners have weekly supervision with opportunity to escalate cases of concern, and an improved system of referrals and discharge procedures, reflected in the updated standard operating protocol. This means that in the event of a similar situation occurring again, there would be sufficient structure to ensure and support the flexibility in service provision to prevent such an individual falling between services, even where they had been discharged from active multiagency management by MAPPA.”

Source location

Response from BSMHFT
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain the RECONNECT service providing pre-release and post-release community support for eligible prison leavers.

Verbatim wording from the response

“In addition to our Prison Discharge Co-ordinator we also have our RECONNECT service in place which was not available previously. Whilst it is important to note our RECONNECT service is not a statutory service and engagement from service users is voluntary, their inclusion criteria is for prison leavers with low/medium risk profiles. They offer in reach support 12 weeks pre-release and then up to 6 months support post release in the community. RECONNECT is a vulnerability service supporting multiple service user needs including accessing mental health support.”

Source location

Response from BSMHFT
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring the effectiveness of implemented changes and adjust strategies as necessary.

Verbatim wording from the response

“These workstreams are part of our ongoing commitment to make substantive, lasting changes that address the concerns raised. We understand the importance of ensuring these changes are not only implemented but are sustainable and lead to significant improvements in patient care and safety. We will continue to monitor the effectiveness of these changes closely and adjust our strategies as necessary to meet this commitment.”

Source location

Response from BSMHFT
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Formulate workstream plans with specified outputs and timeframes under Deputy Medical Director and Clinical Governance Committee oversight.

Verbatim wording from the response

“To ensure effective progress in addressing these areas, we will establish dedicated workstreams that will operate as part of a Task and Finish group. The stakeholders for each workstream will be responsible for reviewing existing processes and relevant policies to determine if further action is required. The initially identified stakeholders have been both cross-organisational and multi-professional including Secure Care Services, the In Reach Team, Community Mental Health Services (BSMHFT and FTB) and HMP Birmingham. As this work progresses, if additional key stakeholders are identified, they will be included.”

Source location

Response from BSMHFT
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report the SystemOne and release-planning concerns nationally to NHS Wales and Prison Health in Wales.

Verbatim wording from the response

“The Health Board have made contact with Product Support Centre, Digital Health and Care Wales advising of the Coroners Regulation 28 Report. The Health Board will also report at National level to NHS Wales and Prison Health in Wales to take forward.”

Source location

Response from Swansea Bay University Health Board
Page 7 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Participate in Strategic Management Board discussions on cross-agency release planning as a Duty to Cooperate agency.

Verbatim wording from the response

“Swansea Bay University Health Board have no jurisdiction/power over the actions required for this concern, but have alerted the MAPPA Coordinator to this concern and asked that it is raised at the local Strategic Management Board (SMB) for consideration – the Health Board are a ‘Duty to Cooperate Agency’ to these arrangements and will participate in SMB discussions.”

Source location

Response from Swansea Bay University Health Board
Page 7 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Generate, monitor and review Single Point of Access action plans at subsequent meetings.

Verbatim wording from the response

“• An action plan is now generated from SPAM with actions monitored and recorded and reviewed at subsequent meetings”

Source location

Response from Swansea Bay University Health Board
Page 5 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Contact discharged patients after 14 days and follow up transferred patients with the receiving hospital ward.

Verbatim wording from the response

“• The MHIR Team make contact with the prisoner / patient 14 days following discharge and if there is no telephone number then we cannot do the follow up phone call. We do rely on other agencies such as Offender Managers for updates if there is no phone number. If the prisoner / patient has been transferred from MHIR to a hospital then the team follow up with the ward following the 14 day period”

Source location

Response from Swansea Bay University Health Board
Page 4 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Alert the MAPPA Coordinator to the release-planning concern and request its consideration by the local Strategic Management Board.

Verbatim wording from the response

“Response Swansea Bay University Health Board”

Source location

Response from Swansea Bay University Health Board
Page 7 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Receive, review and upload Care and Treatment Plans and risk assessments, with six-monthly reviews and monthly quality audits.

Verbatim wording from the response

“• Receive and review the Care and Treatment Plan (CTP) and Risk Assessment (RA) within 7 days of admission and upload onto the patient record (on SystemOne)”

Source location

Response from Swansea Bay University Health Board
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out team-wide training for access to the prison NOMIS system.

Verbatim wording from the response

“• On a weekly basis the MHIR Team are sent the discharge information of prisoners from the Offender Management Unit (OMU). We don’t request travel warrant information as the travel warrant is only issued on the day of travel. We also now have access to the prison NOMIS system which we didn’t previously (training for use is being rolled out to the whole team with 50% already achieved). This system is updated by the Resettlement Team and OMU regarding release dates. These layered approaches help to avoid the risk of the team not being aware of relevant information”

Source location

Response from Swansea Bay University Health Board
Page 4 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve partnership working with pharmacy on medication pathways and escalation of non-compliance concerns.

Verbatim wording from the response

“There is also now improved partnership working with pharmacy regarding medication pathways and escalation of concerns in relation to non-compliance. Appropriate action is taken following review of circumstances of non-compliance.”

Source location

Response from Swansea Bay University Health Board
Page 6 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement MHIR clinical standards covering referral, discharge, safety, training, workforce, medicines, governance, partnership working and the care environment.

Verbatim wording from the response

“• A MHIR Clinical Standards document has been developed covering the following domains:”

Source location

Response from Swansea Bay University Health Board
Page 5 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report audit findings through divisional, performance, partnership-board and clinical-audit governance forums, including monthly Care and Treatment Plan and risk-assessment audits.

Verbatim wording from the response

“Audit findings are reported via:”

Source location

Response from Swansea Bay University Health Board
Page 5 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and use an MHIR audit plan, updated service specification and operational policy to support service improvement and governance.

Verbatim wording from the response

“• The development of the MHIR Audit plan ensures processes are in place to support and drive improvement”

Source location

Response from Swansea Bay University Health Board
Page 5 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Attend all Level 2 and Level 3 MAPPA meetings with authority to allocate appropriate police resources.

Verbatim wording from the response

“The vast majority of MAPPA offenders will be managed through the ordinary management of one agency, although this will usually involve the sharing of information with other relevant agencies. The structural basis for the discussion of MAPPA offenders who need active inter-agency management, including their risk assessment and risk management, is the MAPPA meeting. The Responsible Authority agencies and the MAPPA Co-ordinator are permanent members of these meetings. Other agencies are invited to attend for any offender in respect of whom they can provide additional support and management. The frequency of meetings depends on the level of management deemed appropriate for each offender.”

Source location

Response from West Midlands Police
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure offenders subject to notification requirements are registered, risk-assessed, visited, professionally managed and recorded on ViSOR.

Verbatim wording from the response

“We will ensure that all offenders subject to notification requirements:”

Source location

Response from West Midlands Police
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure a senior leader, at least a Chief Superintendent, attends the MAPPA Strategic Management Board.

Verbatim wording from the response

“West Midlands Police are fully engaged at all levels of MAPPA, including attendance at the Strategic Management Board (SMB), which is the means by which the partnership fulfils its duties to keep the MAPPA arrangements under review. The SMB monitors the effectiveness of MAPPA, making any changes that appear necessary or expedient. The SMB is therefore responsible for managing MAPPA activity in its area. This includes reviewing its operations for quality, and effectiveness and planning how to accommodate any changes as a result of legislative changes, national guidance or wider criminal justice changes. The SMB are responsible for the implementation of the MAPPA Guidance in their area, in line with local initiatives and priorities.”

Source location

Response from West Midlands Police
Page 2 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from the death more widely with colleagues and continue using it to inform improvements across probation regions.

Verbatim wording from the response

“Thank you for bringing these matters of concern to my attention. Please be assured that since I attended Jacob’s inquest, learning from the circumstances of this tragic death has been shared more widely with colleagues and will continue to inform improvements across all the Probation Regions.”

Source location

Response from HMPPS
Page 3 · response
Published 19 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present the case findings to the MAPPA Strategic Management Board.

Verbatim wording from the response

“MAPPA arrangements are overseen by a Strategic Management Board (SMB) and in the West Midlands this Board will continue to review and refine practices to ensure interagency working is effective and to support the sharing of relevant risk information. The findings in this case have been presented to MAPPA SMB. The SMB is committed to ensuring their part in providing avenues to share information. Furthermore, the SMB has reinforced the statutory requirement for all duty to cooperate agencies in the MAPPA arena.”

Source location

Response from HMPPS
Page 2 · response
Published 19 March 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
5/5

Data last updated 7 September 2026