PFD report

Dayani Chauhan-Ahmed · Prevention of Future Deaths report

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Issued 30 Jun 2014•Leicester City and South Leicestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Uncertainty about staff knowledge of escalation procedures
    Part of recurring concern: Unreliable escalation policy for care concerns
  2. Insufficient midwifery and medical availability during extreme service demand
    Part of recurring concern: Insufficient medical staffing capacity for timely patient care
  3. Lack of a confirmed Trust policy for the midwifery SOS attendance system
    Part of recurring concern: Unsafe staffing and cover arrangements for midwifery care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Disseminate the revised Escalation Policy electronically to all midwifery and medical staff in the Clinical Management Group.

    Stated by University Hospitals of Leicester NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 30 June 2014.
  2. Action

    Advertise two additional consultant posts for the maternity service.

    Stated by University Hospitals of Leicester NHS TrustStated completedThe respondent said that this action was complete when they made their response on 30 June 2014.
  3. Action

    Move to a one-site maternity take in 2019 to improve management of periods of extremely high demand.

    Stated by University Hospitals of Leicester NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 30 June 2014.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    A communication pro forma will not be introduced because completing it during emergencies could delay effective action.

    Stated by University Hospitals of Leicester NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Uncertainty about staff knowledge of escalation procedures

Wider context from the report

“(2)The Trust escalation policy has been changed since this death, but there seemed to be uncertainty, on how well this was known by all relevant midwifery and medical staff, and in particular ensuring knowledge for new staff. Knowledge of the procedures, and adherence to the time limits set out for escalation are key to the effectiveness and the Trust should consider further how this can be robustly incorporated into working practice. ”

Is this part of a recurring concern?

Yes — Unreliable escalation policy for care concerns.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient midwifery and medical availability during extreme service demand

Wider context from the report

“(3) The Trust should consider arranging for additional midwifery and medical availability to assist during times of extreme demand on the service. The current informal “SOS” system for midwifery attendance, while promising, should be further explored and confirmed in Trust policy if considered to be effective. ”

Is this part of a recurring concern?

Yes — Insufficient medical staffing capacity for timely patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a confirmed Trust policy for the midwifery SOS attendance system

Wider context from the report

“(3) The Trust should consider arranging for additional midwifery and medical availability to assist during times of extreme demand on the service. The current informal “SOS” system for midwifery attendance, while promising, should be further explored and confirmed in Trust policy if considered to be effective. ”

Is this part of a recurring concern?

Yes — Unsafe staffing and cover arrangements for midwifery care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate labour-stage duration effectively to relevant clinical staff

Wider context from the report

“(1) Notwithstanding the presence of all material times of a Consultant on the delivery ward, the length of time of the second stage of this labour did not appear to be communicated effectively to either the Consultant or the midwife co-ordinator, due to other events occurring that night. The “white board” system of communication was ineffective as neither of the above had an opportunity to look at this. The Trust should consider a program for communication on such occasions that is effective and may include slight of the CTG trace, where applicable, by the most senior clinician available. ”

Is this part of a recurring concern?

Yes — Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the revised Escalation Policy electronically to all midwifery and medical staff in the Clinical Management Group.

Verbatim wording from the response

“4. The Head of Midwifery is to ensure that by the end of September 2014 the Escalation Policy (the Transfer of Activity and Closure Policy) will be reviewed and will include guidance on the informal ‘SOS’ system. Once this has been completed the policy will be disseminated in accordance with normal Trust practice. Additionally, the Head of Midwifery and Deputy Clinical Director between them will ensure that a”

Source location

Response from University Hospital of Leicester NHS Trust
Page 2 · response
Published 30 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Advertise two additional consultant posts for the maternity service.

Verbatim wording from the response

“6. Since this incident occurred the service has advertised two additional consultant posts. It is planned that the maternity service will move toward extended hours of consultant presence on both delivery suites in UHL with a phased increase in consultant numbers. As a first step it is planned that hours of consultant presence at the Leicester General Hospital will increase from its current 60 hours/week to 84 hours/week by the end of September 2014. We also plan to increase hours of cover at the Leicester Royal Infirmary. This will require a reorganisation of consultant job plans and we anticipate that there will be more robust consultant presence with prospective cover at the LRI by end of September 2014. In 2019 it is planned to move to a one-site take and this should better enable the service to manage periods of extremely high demand.”

Source location

Response from University Hospital of Leicester NHS Trust
Page 3 · response
Published 30 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Move to a one-site maternity take in 2019 to improve management of periods of extremely high demand.

Verbatim wording from the response

“6. Since this incident occurred the service has advertised two additional consultant posts. It is planned that the maternity service will move toward extended hours of consultant presence on both delivery suites in UHL with a phased increase in consultant numbers. As a first step it is planned that hours of consultant presence at the Leicester General Hospital will increase from its current 60 hours/week to 84 hours/week by the end of September 2014. We also plan to increase hours of cover at the Leicester Royal Infirmary. This will require a reorganisation of consultant job plans and we anticipate that there will be more robust consultant presence with prospective cover at the LRI by end of September 2014. In 2019 it is planned to move to a one-site take and this should better enable the service to manage periods of extremely high demand.”

Source location

Response from University Hospital of Leicester NHS Trust
Page 3 · response
Published 30 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Place laminated escalation flowcharts in both delivery suites and publish key transfer actions in the quarterly Quality and Safety Newsletter.

Verbatim wording from the response

“5. In addition to the above the Head of Midwifery will take further actions namely she will ensure that a laminated flowchart detailing the actions to be taken and time limits for escalation are placed within each of the two delivery suites at the Trust and she will include details of the key actions when transferring activity in the CMG’s quarterly Quality and Safety Newsletter.”

Source location

Response from University Hospital of Leicester NHS Trust
Page 3 · response
Published 30 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Escalation Policy to include guidance on the informal SOS system.

Verbatim wording from the response

“4. The Head of Midwifery is to ensure that by the end of September 2014 the Escalation Policy (the Transfer of Activity and Closure Policy) will be reviewed and will include guidance on the informal ‘SOS’ system. Once this has been completed the policy will be disseminated in accordance with normal Trust practice. Additionally, the Head of Midwifery and Deputy Clinical Director between them will ensure that a”

Source location

Response from University Hospital of Leicester NHS Trust
Page 2 · response
Published 30 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include the Escalation Policy in induction for new midwifery and medical staff and reinforce it through annual training.

Verbatim wording from the response

“Moreover, so as to ensure that new staff are aware of the Transfer of Activity and Closure Policy, the Head of Midwifery and the Head of Service will ensure that it forms part of the induction of new midwifery and medical staff, respectively. In addition, staff will be reminded of this policy as part of their annual training.”

Source location

Response from University Hospital of Leicester NHS Trust
Page 3 · response
Published 30 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require clearer clinical communications, including precise requests for action, through staff reflection and management discussion.

Verbatim wording from the response

“1. Our Head of Midwifery has asked the midwife who contacted the consultant to reflect on the importance of clarity when communicating clinical information including being precise in terms of what actions they want to see happen. The importance of clarity particularly in a situation where there is extremely high/intense activity is something that all staff can learn from. In addition our Deputy Clinical Director for Women’s and Children’s Services has discussed with the consultant the importance of ascertaining accurate information if it is not provided. In addition, our Quality and Safety Manager for Women’s and Children’s Services has reminded all clinical staff in the CMG of the importance of pulling the emergency buzzer to summon assistance in an emergency situation.”

Source location

Response from University Hospital of Leicester NHS Trust
Page 2 · response
Published 30 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase consultant presence through phased extended-hours cover at both delivery suites, including increased Leicester General Hospital and Leicester Royal Infirmary coverage.

Verbatim wording from the response

“6. Since this incident occurred the service has advertised two additional consultant posts. It is planned that the maternity service will move toward extended hours of consultant presence on both delivery suites in UHL with a phased increase in consultant numbers. As a first step it is planned that hours of consultant presence at the Leicester General Hospital will increase from its current 60 hours/week to 84 hours/week by the end of September 2014. We also plan to increase hours of cover at the Leicester Royal Infirmary. This will require a reorganisation of consultant job plans and we anticipate that there will be more robust consultant presence with prospective cover at the LRI by end of September 2014. In 2019 it is planned to move to a one-site take and this should better enable the service to manage periods of extremely high demand.”

Source location

Response from University Hospital of Leicester NHS Trust
Page 3 · response
Published 30 June 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A communication pro forma will not be introduced because completing it during emergencies could delay effective action.

Verbatim wording from the response

“2. We have carefully considered using a pro-forma to aid effective communication as such pro-formas are used in other circumstances to good effect. However, we have decided not to introduce a pro forma in the situation that occurred here. This is because it is felt that completion of a pro forma is not suitable in emergency situations and would be more likely overall to delay effective action. It is the view of the senior management team of the CMG that it would have been appropriate in this case for the midwife to have used the emergency buzzer. Accordingly, the Head of Midwifery will ensure that the guidelines for the management of the second stage of Labour (Intrapartum Care: Healthy Women and their Babies Guideline) will be reviewed by the end of September 2014, and will strengthen the guidance on the need to use the emergency buzzer in emergency situations.”

Source location

Response from University Hospital of Leicester NHS Trust
Page 2 · response
Published 30 June 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Remind clinical staff to use the emergency buzzer to summon assistance in emergencies.

    Stated by University Hospitals of Leicester NHS TrustStated completedThe respondent said that this action was complete when they made their response on 30 June 2014.
  2. 2

    Strengthen second-stage labour guidance to ensure consultants can see the CTG trace.

    Stated by University Hospitals of Leicester NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 30 June 2014.
  3. 3

    Conduct an annual emergency drill to test the effectiveness and robustness of the Escalation Policy.

    Stated by University Hospitals of Leicester NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 30 June 2014.
  4. 4

    Review implementation of the response actions through the Trust Executive Quality Board’s monthly meetings.

    Stated by University Hospitals of Leicester NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 30 June 2014.
  5. 5

    Review and strengthen second-stage labour guidance on using the emergency buzzer in emergencies.

    Stated by University Hospitals of Leicester NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 30 June 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind clinical staff to use the emergency buzzer to summon assistance in emergencies.

Verbatim wording from the response

“1. Our Head of Midwifery has asked the midwife who contacted the consultant to reflect on the importance of clarity when communicating clinical information including being precise in terms of what actions they want to see happen. The importance of clarity particularly in a situation where there is extremely high/intense activity is something that all staff can learn from. In addition our Deputy Clinical Director for Women’s and Children’s Services has discussed with the consultant the importance of ascertaining accurate information if it is not provided. In addition, our Quality and Safety Manager for Women’s and Children’s Services has reminded all clinical staff in the CMG of the importance of pulling the emergency buzzer to summon assistance in an emergency situation.”

Source location

Response from University Hospital of Leicester NHS Trust
Page 2 · response
Published 30 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen second-stage labour guidance to ensure consultants can see the CTG trace.

Verbatim wording from the response

“3. It would have been helpful for the consultant to have seen the CTG trace so the Head of Midwifery will ensure that this is fully addressed and guidance strengthened on this aspect when the Guidelines for the Management of Second Stage of Labour undergo review as indicated above.”

Source location

Response from University Hospital of Leicester NHS Trust
Page 2 · response
Published 30 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct an annual emergency drill to test the effectiveness and robustness of the Escalation Policy.

Verbatim wording from the response

“8. In addition to these measures it is planned that the service will undertake an annual emergency drill to test the effectiveness of the escalation policy. This will test the robustness of the policy.”

Source location

Response from University Hospital of Leicester NHS Trust
Page 3 · response
Published 30 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review implementation of the response actions through the Trust Executive Quality Board’s monthly meetings.

Verbatim wording from the response

“Implementation of all of the actions set out in this letter will be reviewed at the Trust’s Executive Quality Board which meets monthly, which I chair and which is attended by the Clinical Director for Women’s and Children’s Services as well as a number of Executive Directors, including the Chief Nurse and Medical Director.”

Source location

Response from University Hospital of Leicester NHS Trust
Page 3 · response
Published 30 June 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and strengthen second-stage labour guidance on using the emergency buzzer in emergencies.

Verbatim wording from the response

“2. We have carefully considered using a pro-forma to aid effective communication as such pro-formas are used in other circumstances to good effect. However, we have decided not to introduce a pro forma in the situation that occurred here. This is because it is felt that completion of a pro forma is not suitable in emergency situations and would be more likely overall to delay effective action. It is the view of the senior management team of the CMG that it would have been appropriate in this case for the midwife to have used the emergency buzzer. Accordingly, the Head of Midwifery will ensure that the guidelines for the management of the second stage of Labour (Intrapartum Care: Healthy Women and their Babies Guideline) will be reviewed by the end of September 2014, and will strengthen the guidance on the need to use the emergency buzzer in emergency situations.”

Source location

Response from University Hospital of Leicester NHS Trust
Page 2 · response
Published 30 June 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026