PFD report

John Charles HICKMOTT · Prevention of Future Deaths report

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Issued 1 Dec 2025•Milton Keynes

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Insufficient monitoring of scheduled streetlight repairs
  2. Delays in repairing reported unlit streetlights
    Part of recurring concern: Inadequate and unreliable public-road street lighting
  3. Insufficient proactive inspection for unreported faulty streetlights
    Part of recurring concern: Inadequate and unreliable public-road street lightingPart of recurring concern: Unreliable highway inspection and asset-recording processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Reiterate the streetlight repair-time requirements to the maintenance contractor through formal notification.

    Stated by Milton Keynes City Council – Highways & Transportation DirectorateStated completedThe respondent said that this action was complete when they made their response on 3 December 2025.
  2. Action

    Inspect a sample comprising 10% of contractor-completed streetlight repairs.

    Stated by Milton Keynes City Council – Highways & Transportation DirectorateStated completedThe respondent said that this action was complete when they made their response on 3 December 2025.
  3. Action

    Review repair reports at operational lighting team meetings and formalise them into contractual key performance indicators.

    Stated by Milton Keynes City Council – Highways & Transportation DirectorateStated plannedThe respondent said that this action was planned when they made their response on 3 December 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Repair timelines for some streetlight faults cannot be met where electricity supply or grid-road circumstances are outside the council’s control.

    Stated by Milton Keynes City Council – Highways & Transportation DirectorateUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient monitoring of scheduled streetlight repairs

Wider context from the report

“I am concerned at: 1) The timeliness of repairs being undertaken when streetlights are reported as not being lit; 2) The extent of monitoring of scheduled repairs to ensure timely repair; 3) The extent to which proactive inspections are undertaken by the Council to identify faulty streetlights, or blocks of lights, that may not have been reported to the Council. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in repairing reported unlit streetlights

Wider context from the report

“I am concerned at: 1) The timeliness of repairs being undertaken when streetlights are reported as not being lit; 2) The extent of monitoring of scheduled repairs to ensure timely repair; 3) The extent to which proactive inspections are undertaken by the Council to identify faulty streetlights, or blocks of lights, that may not have been reported to the Council. ”

Is this part of a recurring concern?

Yes — Inadequate and unreliable public-road street lighting.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient proactive inspection for unreported faulty streetlights

Wider context from the report

“I am concerned at: 1) The timeliness of repairs being undertaken when streetlights are reported as not being lit; 2) The extent of monitoring of scheduled repairs to ensure timely repair; 3) The extent to which proactive inspections are undertaken by the Council to identify faulty streetlights, or blocks of lights, that may not have been reported to the Council. ”

Is this part of a recurring concern?

Yes — Inadequate and unreliable public-road street lighting; Unreliable highway inspection and asset-recording processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reiterate the streetlight repair-time requirements to the maintenance contractor through formal notification.

Verbatim wording from the response

“General streetlight repair works are contractually required to be fixed by our contractor within the stated 14 days for the block faults, unless it is outside of our control, such as an electricity supply issue to our assets.”

Source location

Response from Highways and Transportation, Milton Keynes Council
Page 1 · response
Published 3 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inspect a sample comprising 10% of contractor-completed streetlight repairs.

Verbatim wording from the response

“MKCC now undertake a sample check inspection of 10% of the repair works carried out by the contractor.”

Source location

Response from Highways and Transportation, Milton Keynes Council
Page 1 · response
Published 3 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review repair reports at operational lighting team meetings and formalise them into contractual key performance indicators.

Verbatim wording from the response

“All works will be updated within the highways asset system with before and after reports and photographs. These reports will be reviewed at the regular operational lighting team meeting before being formalised into the contractual key performance indicators which form part of the overall performance framework of the contract.”

Source location

Response from Highways and Transportation, Milton Keynes Council
Page 1 · response
Published 3 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install remote monitoring across most highway streetlighting assets, including all grid-road and high-priority lighting, to identify outages proactively.

Verbatim wording from the response

“By April 2026, most of the highways street lighting assets and all grid road and high priority lighting are now all have had a remote monitoring system installed. This enables proactive inspection and early identification of any streetlights out. This will replace most manual scouting. There will remain a minimal level manual ‘fault scouting’ and identification to check any significant or unclear fault reports from the system.”

Source location

Response from Highways and Transportation, Milton Keynes Council
Page 2 · response
Published 3 December 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Repair timelines for some streetlight faults cannot be met where electricity supply or grid-road circumstances are outside the council’s control.

Verbatim wording from the response

“General streetlight repair works are contractually required to be fixed by our contractor within the stated 14 days for the block faults, unless it is outside of our control, such as an electricity supply issue to our assets.”

Source location

Response from Highways and Transportation, Milton Keynes Council
Page 1 · response
Published 3 December 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Introduce accredited safety-auditor road safety assessments for grid-road outages where standard repair timelines cannot be met.

    Stated by Milton Keynes City Council – Highways & Transportation DirectorateStated completedThe respondent said that this action was complete when they made their response on 3 December 2025.
  2. 2

    Update the highways asset system with before-and-after reports and photographs for all completed streetlight works.

    Stated by Milton Keynes City Council – Highways & Transportation DirectorateStated plannedThe respondent said that this action was planned when they made their response on 3 December 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce accredited safety-auditor road safety assessments for grid-road outages where standard repair timelines cannot be met.

Verbatim wording from the response

“From time to time there are circumstance on grid roads outside of our control where the stated streetlight repair timeline for larger outages cannot be met. MKCC have introduced a Road Safety Assessment for these instances, undertaken by an accredited Safety Auditor, who will consider temporary “Street Lights Not Working” signage as well as Temporary reduced speed limit signage, or further road safety interventions on a risk assessment basis.”

Source location

Response from Highways and Transportation, Milton Keynes Council
Page 2 · response
Published 3 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the highways asset system with before-and-after reports and photographs for all completed streetlight works.

Verbatim wording from the response

“All works will be updated within the highways asset system with before and after reports and photographs. These reports will be reviewed at the regular operational lighting team meeting before being formalised into the contractual key performance indicators which form part of the overall performance framework of the contract.”

Source location

Response from Highways and Transportation, Milton Keynes Council
Page 1 · response
Published 3 December 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026