PFD report

Lee Dryden · Prevention of Future Deaths report

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Issued 2 Aug 2023•South Yorkshire (Western)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
20

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Delays in hospital handover reducing ambulance availability
    Part of recurring concern: Delays in ambulance-to-hospital patient handover
  2. Failure to provide timely category 2 ambulance responses
    Part of recurring concern: Delays in ambulance attendance
  3. Failure by NHS Trusts to understand and embed image-reporting guidance
    Part of recurring concern: Unreliable transfer of diagnostic images between healthcare organisations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Action

    Improve ambulance response times for Category 2 incidents.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 August 2025.
  2. Action

    Increase ambulance capacity by growing the workforce.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 August 2025.
  3. Action

    Speed up hospital discharges to support urgent and emergency care recovery.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 August 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in hospital handover reducing ambulance availability

Wider context from the report

“2. The Ambulance Service graded Lee's mother's call to them on the 15th December 2021 as a category 2 call which has two targets as described in evidence, the first being a response time of 20 minutes call time and that 9 out of 10 calls would be responded to within 40 minutes. Yorkshire Ambulance Service were unable to respond to Lee's call until 2 hours and 26 minutes had passed. Yorkshire Ambulance Service were on their highest level of escalation at that time with significant delays at hospital handover caused or contributed to the delay in an ambulance being available to Lee. ”

Is this part of a recurring concern?

Yes — Delays in ambulance-to-hospital patient handover.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide timely category 2 ambulance responses

Wider context from the report

“2. The Ambulance Service graded Lee's mother's call to them on the 15th December 2021 as a category 2 call which has two targets as described in evidence, the first being a response time of 20 minutes call time and that 9 out of 10 calls would be responded to within 40 minutes. Yorkshire Ambulance Service were unable to respond to Lee's call until 2 hours and 26 minutes had passed. Yorkshire Ambulance Service were on their highest level of escalation at that time with significant delays at hospital handover caused or contributed to the delay in an ambulance being available to Lee. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure by NHS Trusts to understand and embed image-reporting guidance

Wider context from the report

“1. There is Royal College Guidance as to how and by what means the images are reported from external organisations such as Medical Alliance to NHS Trusts however this appears to not be understood or embedded by NHS Trusts. ”

Is this part of a recurring concern?

Yes — Unreliable transfer of diagnostic images between healthcare organisations.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve ambulance response times for Category 2 incidents.

Verbatim wording from the response

“NHS England recognises the significant pressure on ambulance services since the Covid-19 pandemic, which has seen longer response times across all categories than before the pandemic. That is why NHS England are focusing on improving ambulance performance for 2023/24, supported by the Delivery plan for recovering urgent and emergency care services, published in January 2023. The plan outlines the actions and steps that we are taking across England to recover and improve urgent and emergency care services, including improving ambulance response times for Category 2 incidents, increasing ambulance capacity through growing the workforce, speeding up discharges from hospitals, expanding new services in the community, and taking steps to tackle unwarranted variation in performance in the most challenged local systems.”

Source location

Response from NHS England
Page 2 · response
Published 4 August 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase ambulance capacity by growing the workforce.

Verbatim wording from the response

“NHS England recognises the significant pressure on ambulance services since the Covid-19 pandemic, which has seen longer response times across all categories than before the pandemic. That is why NHS England are focusing on improving ambulance performance for 2023/24, supported by the Delivery plan for recovering urgent and emergency care services, published in January 2023. The plan outlines the actions and steps that we are taking across England to recover and improve urgent and emergency care services, including improving ambulance response times for Category 2 incidents, increasing ambulance capacity through growing the workforce, speeding up discharges from hospitals, expanding new services in the community, and taking steps to tackle unwarranted variation in performance in the most challenged local systems.”

Source location

Response from NHS England
Page 2 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Speed up hospital discharges to support urgent and emergency care recovery.

Verbatim wording from the response

“NHS England recognises the significant pressure on ambulance services since the Covid-19 pandemic, which has seen longer response times across all categories than before the pandemic. That is why NHS England are focusing on improving ambulance performance for 2023/24, supported by the Delivery plan for recovering urgent and emergency care services, published in January 2023. The plan outlines the actions and steps that we are taking across England to recover and improve urgent and emergency care services, including improving ambulance response times for Category 2 incidents, increasing ambulance capacity through growing the workforce, speeding up discharges from hospitals, expanding new services in the community, and taking steps to tackle unwarranted variation in performance in the most challenged local systems.”

Source location

Response from NHS England
Page 2 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Seek assurance from regional systems that national imaging-reporting guidance is being followed.

Verbatim wording from the response

“My North East & Yorkshire (NEY) regional colleagues have also advised that they have gone out to all NEY systems for assurance that national guidance is being followed around image reporting. Systems bring together NHS organisations, local authorities and others to take collective responsibility for health and care planning services across geographical areas.”

Source location

Response from NHS England
Page 2 · response
Published 4 August 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Host a national webinar and make imaging-report notification guidance available to NHS staff through the Futures platform.

Verbatim wording from the response

“• NHS England hosted a national webinar on 7th March 2023 with the inclusion of the above delivered by the RCR for NHS services. This guidance is also available on the NHS England Futures website, a virtual collaboration platform for NHS staff members to make change, improve and transform health and social care.”

Source location

Response from NHS England
Page 1 · response
Published 4 August 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Highlight fail-safe imaging-report notification recommendations and related investigation findings in the national Patient Safety bulletin.

Verbatim wording from the response

“• The Academy of Medical Royal Colleges (AoMRC) published a report on ‘Alerts and notification of imaging reports – Recommendations’ which include recommendations on fail-safe notification systems. This was highlighted by NHS England in the January 2023 national Patient Safety bulletin and followed a report from the Healthcare Safety Investigation Branch (HSIB): Failures in communication or follow-up of unexpected significant radiological findings.”

Source location

Response from NHS England
Page 1 · response
Published 4 August 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish operational-resilience guidance focused on improving accident-and-emergency and ambulance handover times.

Verbatim wording from the response

“In July 2023, we also published a letter to Integrated Care Boards, NHS Trusts and Primary Care Networks title Delivering operational resilience across the NHS this winter. This included focusing on improvements around Accident & Emergency handover and ambulance handover times.”

Source location

Response from NHS England
Page 2 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with NHS England to reduce ambulance response times.

Verbatim wording from the response

“However, I recognise there is still more to do to reduce response times further, and the Government will continue to work with NHS England to achieve this.”

Source location

Response from DHSC
Page 2 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver 5,000 additional staffed, permanent hospital beds and maintain the capacity uplift.

Verbatim wording from the response

“I recognise that ambulance trusts work within a health and care system and issues such as delayed patient handovers to hospitals can impact on capacity and response times. That is why a key part of the delivery plan is about improving patient flow and bed capacity within hospitals. We achieved our 2023/24 ambition of delivering 5,000 more staffed, permanent hospital beds this year compared to 2022/23 plans, backed by £1 billion of dedicated funding, and we will maintain this capacity uplift in 2024/25. Further, we also achieved our target of scaling up virtual ward bed capacity to over 10,000 ahead of winter 2023/24, and there are now over 11,000 beds available nationally. We also have provided £1.6 billion of funding over two years to support the NHS and local authorities to ensure timely and effective discharge from hospital.”

Source location

Response from DHSC
Page 2 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide and maintain additional ambulance capacity through dedicated funding.

Verbatim wording from the response

“Your report highlights that YAS were under high demand at the time of the incident. A primary aim of our delivery plan is to boost ambulance capacity. Ambulance services received £200 million of additional funding in 2023/24 to expand capacity and improve response times, and we are maintaining this additional capacity in 2024/25. This is alongside the delivery of new”

Source location

Response from DHSC
Page 1 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish the delivery plan for recovering urgent and emergency care services.

Verbatim wording from the response

“Your report also raised concerns about response times by Yorkshire Ambulance Service NHS trust (YAS) including the impacts of handover delays. I note NHS England also responded on the action they are taking in relation to this concern. As the Minister responsible for urgent and emergency care services, I recognise the significant pressure the urgent and emergency care system is facing. That is why we published our ‘Delivery plan for recovering urgent and emergency care services’, which aims to deliver sustained improvements in waiting times. Our ambitions for this year are to reduce Category 2 ambulance response times to 30 minutes on average. The plan is available at B2034-delivery-plan-for-recovering-urgent-and-emergency-care-services.pdf (england.nhs.uk)”

Source location

Response from DHSC
Page 1 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide £1.6 billion over two years to support timely and effective hospital discharge.

Verbatim wording from the response

“I recognise that ambulance trusts work within a health and care system and issues such as delayed patient handovers to hospitals can impact on capacity and response times. That is why a key part of the delivery plan is about improving patient flow and bed capacity within hospitals. We achieved our 2023/24 ambition of delivering 5,000 more staffed, permanent hospital beds this year compared to 2022/23 plans, backed by £1 billion of dedicated funding, and we will maintain this capacity uplift in 2024/25. Further, we also achieved our target of scaling up virtual ward bed capacity to over 10,000 ahead of winter 2023/24, and there are now over 11,000 beds available nationally. We also have provided £1.6 billion of funding over two years to support the NHS and local authorities to ensure timely and effective discharge from hospital.”

Source location

Response from DHSC
Page 2 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver new ambulances and specialist mental health vehicles.

Verbatim wording from the response

“Your report highlights that YAS were under high demand at the time of the incident. A primary aim of our delivery plan is to boost ambulance capacity. Ambulance services received £200 million of additional funding in 2023/24 to expand capacity and improve response times, and we are maintaining this additional capacity in 2024/25. This is alongside the delivery of new”

Source location

Response from DHSC
Page 1 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Scale up virtual ward capacity to more than 10,000 beds nationally.

Verbatim wording from the response

“I recognise that ambulance trusts work within a health and care system and issues such as delayed patient handovers to hospitals can impact on capacity and response times. That is why a key part of the delivery plan is about improving patient flow and bed capacity within hospitals. We achieved our 2023/24 ambition of delivering 5,000 more staffed, permanent hospital beds this year compared to 2022/23 plans, backed by £1 billion of dedicated funding, and we will maintain this capacity uplift in 2024/25. Further, we also achieved our target of scaling up virtual ward bed capacity to over 10,000 ahead of winter 2023/24, and there are now over 11,000 beds available nationally. We also have provided £1.6 billion of funding over two years to support the NHS and local authorities to ensure timely and effective discharge from hospital.”

Source location

Response from DHSC
Page 2 · response
Published 4 August 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Address unwarranted performance variation in the most challenged local systems.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 August 2025.
  2. 2

    Expand new urgent and emergency care services in the community.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 August 2025.
  3. 3

    Discuss all received Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning nationally and regionally.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 4 August 2025.
  4. 4

    Invest in digital infrastructure linking imaging networks, constituent providers and independent-sector radiology reporting services.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 August 2025.
  5. 5

    Develop and publish national standards for imaging-report turnaround times.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 4 August 2025.
  6. 6

    Host a national webinar and cascade communications across NHS and independent-sector providers to embed imaging-report turnaround guidance.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 4 August 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Address unwarranted performance variation in the most challenged local systems.

Verbatim wording from the response

“NHS England recognises the significant pressure on ambulance services since the Covid-19 pandemic, which has seen longer response times across all categories than before the pandemic. That is why NHS England are focusing on improving ambulance performance for 2023/24, supported by the Delivery plan for recovering urgent and emergency care services, published in January 2023. The plan outlines the actions and steps that we are taking across England to recover and improve urgent and emergency care services, including improving ambulance response times for Category 2 incidents, increasing ambulance capacity through growing the workforce, speeding up discharges from hospitals, expanding new services in the community, and taking steps to tackle unwarranted variation in performance in the most challenged local systems.”

Source location

Response from NHS England
Page 2 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand new urgent and emergency care services in the community.

Verbatim wording from the response

“NHS England recognises the significant pressure on ambulance services since the Covid-19 pandemic, which has seen longer response times across all categories than before the pandemic. That is why NHS England are focusing on improving ambulance performance for 2023/24, supported by the Delivery plan for recovering urgent and emergency care services, published in January 2023. The plan outlines the actions and steps that we are taking across England to recover and improve urgent and emergency care services, including improving ambulance response times for Category 2 incidents, increasing ambulance capacity through growing the workforce, speeding up discharges from hospitals, expanding new services in the community, and taking steps to tackle unwarranted variation in performance in the most challenged local systems.”

Source location

Response from NHS England
Page 2 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss all received Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning nationally and regionally.

Verbatim wording from the response

“I would also like to provide further assurances on national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around preventable deaths are shared across the NHS at both a national and regional level and helps us pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 2 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invest in digital infrastructure linking imaging networks, constituent providers and independent-sector radiology reporting services.

Verbatim wording from the response

“• NHS England is also investing in digital infrastructure to support Imaging network development to enable radiology reporting infrastructure across constituent providers and the independent sector and should link into this infrastructure for any outsourced Radiology Reporting services.”

Source location

Response from NHS England
Page 2 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and publish national standards for imaging-report turnaround times.

Verbatim wording from the response

“• The NHS England National Imaging Board has developed new standards for imaging reporting turnaround times which was published on 9th August 2023.”

Source location

Response from NHS England
Page 1 · response
Published 4 August 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Host a national webinar and cascade communications across NHS and independent-sector providers to embed imaging-report turnaround guidance.

Verbatim wording from the response

“This Radiology Reporting Turnaround Guidance can be viewed here: . NHS England » Diagnostic imaging reporting turnaround times. To help embed this new guidance, a national webinar will be hosted by NHS England on Thursday 28 September and communications will be cascaded across the NHS as well as to Independent Sector Providers. This will include an update in the national Patient Safety bulletin.”

Source location

Response from NHS England
Page 2 · response
Published 4 August 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026