PFD report

Andrew BOWLES · Prevention of Future Deaths report

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Issued 31 Oct 2023•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
3

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Lack of access to essential patient records before mental health liaison assessment and treatment
    Part of recurring concern: Failure of the Emergency Department mental health liaison assessment pathway to provide timely and safe assessmentPart of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Inadequate mental health assessment before care decisionsPart of recurring concern: Unreliable access to relevant clinical records for safe care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Advise agency staff during local induction how to access, review and update hospital records through permanent team members.

    Stated by Birmingham and Solihull Mental Health NHS Foundation Trust and Sandwell and West Birmingham Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 6 November 2023.
  2. Action

    Allocate hospital-record access to bank staff regularly working within the Psychiatric Liaison Team.

    Stated by Birmingham and Solihull Mental Health NHS Foundation Trust and Sandwell and West Birmingham Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 6 November 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Generic logins for agency staff cannot be provided because they would lack traceability, accountability and lawful information processing.

    Stated by Birmingham and Solihull Mental Health NHS Foundation Trust and Sandwell and West Birmingham Hospitals NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of access to essential patient records before mental health liaison assessment and treatment

Wider context from the report

“3. The mental health liaison nurse from Birmingham and Solihull mental health NHS foundation trust did not have a log in to be able to directly access City Hospital records, but rather relied on a colleague to access any notes and provide a verbal handover. Further, she stated in evidence that her assessment may have taken place prior to the A&E notes being put onto the system, as she was unaware that Mr Bowles had been experiencing command hallucinations and had thoughts of self-harm, the same being denied when she saw him less than an hour later. Her evidence was clear, that had she been privy to this information, it would have put a different angle on the assessment and would have led down the route of psychiatric review for potential admission. 4. I am concerned that the mental health liaison nurse undertook her assessment without having access to City Hospital records, which contained essential information that would have impacted on her assessment. I am concerned that there may still be a risk to the life of some patients if the mental health liaison team and Birmingham City Hospital are not ensuring that essential patient records are being appropriately shared and read prior to diagnosis and treatment. The situation may well be the same at University Hospitals Birmingham, given that Birmingham and Solihull Mental Health NHS foundation Trust also run a mental health liaison service in the A&E department. ”

Is this part of a recurring concern?

Yes — Failure of the Emergency Department mental health liaison assessment pathway to provide timely and safe assessment; Failure to communicate clinically important information reliably between care services; Inadequate mental health assessment before care decisions; Unreliable access to relevant clinical records for safe care.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Advise agency staff during local induction how to access, review and update hospital records through permanent team members.

Verbatim wording from the response

“There are a small number of staff who may be called in from agencies when there are no other staff available. As these staff may be new to the team and/or to both trusts and only working one shift, it is unlikely that an account is set up immediately for them with the Hospital. In these exceptional circumstance, when the local induction takes place, they will be advised of the processes in place for them to speak with other permanent team members to access the City Hospital notes. They will review them prior to speaking with the patient and also update the records with their assessment after. Now that BSMHFT bank staff also have access to the”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 1 · response
Published 6 November 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allocate hospital-record access to bank staff regularly working within the Psychiatric Liaison Team.

Verbatim wording from the response

“In the past any “bank staff” (temporary staff) who were on shift would ask a member of the permanent team to access the records, so that they could review them prior to seeing a patient and would also ask permanent staff to update the records, following their review. Following the PFD, a joint meeting has taken place between the two trusts, and we have been able to identify that a number of the bank staff are regularly working bank shifts within the PLT. Therefore these staff will now be allocated access to hospital records. This will improve matters considerably in this area.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 1 · response
Published 6 November 2023

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Generic logins for agency staff cannot be provided because they would lack traceability, accountability and lawful information processing.

Verbatim wording from the response

“Please be assured, we did explore all possible options including providing a generic log on for agency only staff who may be carrying out one shift. However from an information governance perspective it would not be possible to ascertain who had inputted the information and therefore there would be no traceability or accountability in place, if any problem arose. This is contra to the lawful processing of confidential information. Therefore the only option available was to strengthen the number of PLT staff who have access to the City Hospital records to address any concerns going forward and ensure smooth working.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 6 November 2023

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Monitor issues arising from information access and record-sharing arrangements through clinical governance.

    Stated by Birmingham and Solihull Mental Health NHS Foundation Trust and Sandwell and West Birmingham Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 6 November 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor issues arising from information access and record-sharing arrangements through clinical governance.

Verbatim wording from the response

“notes, there will be more staff with access to the records available to support this. They will also be able to update hospital staff with their reviews and fully support staff through joint working. Any issues will be monitored through clinical governance at BSMHFT.”

Source location

Response from Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 6 November 2023

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026