PFD report

Jade Rayner · Prevention of Future Deaths report

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Issued 30 Apr 2021•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to record a reported sexual allegation as a crime
    Part of recurring concern: Unreliable police handling of reported sexual assault allegationsPart of recurring concern: Unreliable recording of reported crimes
  2. Unavailability of alcohol misuse support programmes able to meet complex trauma-related needs
    Part of recurring concern: Unreliable access to appropriate addiction support
  3. Failure to offer support set out in the Victims Code
    Part of recurring concern: Failure to provide appropriate support to vulnerable victims of crime
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Establish two externally facilitated task-and-finish groups to review Section 42 and MAARS/TAA processes within the multi-agency safeguarding rewrite.

    Stated by NHS Greater Manchester Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 May 2021.
  2. Action

    Introduce streamlined single inboxes for consistent routing of enquiries and concerns.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 4 May 2021.
  3. Action

    Introduce a central Crime Recording and Resolution Unit to support accurate recording of relevant incidents.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 4 May 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    The remaining concerns fall under Greater Manchester Police’s remit, so Greater Manchester Health and Social Care Partnership will leave them for police response.

    Stated by NHS Greater Manchester Integrated Care BoardRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record a reported sexual allegation as a crime

Wider context from the report

“1. The inquest was told that her capacity fluctuated and she was vulnerable. Her social worker reported to Greater Manchester Police and to NWAS that it was believed she had been the victim of a sexual offence involving an employee of NWAS who had initially been to her address in a professional capacity. The inquest heard that NWAS dealt with this robustly through their internal disciplinary process. The inquest was told that GMP did not record it as a crime. The officer giving evidence to the inquest initially gave evidence that GMP had 72 hours to decide if GMP should record a sexual allegation as a crime. It was then indicated that it should have been recorded as a crime. The inquest was told it was not investigated and was written off following a strategy meeting. Jade Rayner was not as a consequence offered by GMP the support set out within the Victims Code. 2. Her case was complex, and the evidence was that there was not a clear multi agency strategy to support her particularly to share information and understand the relationship between earlier Domestic abuse and the subsequent use of alcohol. 3. The evidence was that the existing available alcohol misuse support programmes whilst useful could not meet the needs of a complex case such as this where underlying trauma was a key driver. ”

Is this part of a recurring concern?

Yes — Unreliable police handling of reported sexual assault allegations; Unreliable recording of reported crimes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of alcohol misuse support programmes able to meet complex trauma-related needs

Wider context from the report

“1. The inquest was told that her capacity fluctuated and she was vulnerable. Her social worker reported to Greater Manchester Police and to NWAS that it was believed she had been the victim of a sexual offence involving an employee of NWAS who had initially been to her address in a professional capacity. The inquest heard that NWAS dealt with this robustly through their internal disciplinary process. The inquest was told that GMP did not record it as a crime. The officer giving evidence to the inquest initially gave evidence that GMP had 72 hours to decide if GMP should record a sexual allegation as a crime. It was then indicated that it should have been recorded as a crime. The inquest was told it was not investigated and was written off following a strategy meeting. Jade Rayner was not as a consequence offered by GMP the support set out within the Victims Code. 2. Her case was complex, and the evidence was that there was not a clear multi agency strategy to support her particularly to share information and understand the relationship between earlier Domestic abuse and the subsequent use of alcohol. 3. The evidence was that the existing available alcohol misuse support programmes whilst useful could not meet the needs of a complex case such as this where underlying trauma was a key driver. ”

Is this part of a recurring concern?

Yes — Unreliable access to appropriate addiction support.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to offer support set out in the Victims Code

Wider context from the report

“1. The inquest was told that her capacity fluctuated and she was vulnerable. Her social worker reported to Greater Manchester Police and to NWAS that it was believed she had been the victim of a sexual offence involving an employee of NWAS who had initially been to her address in a professional capacity. The inquest heard that NWAS dealt with this robustly through their internal disciplinary process. The inquest was told that GMP did not record it as a crime. The officer giving evidence to the inquest initially gave evidence that GMP had 72 hours to decide if GMP should record a sexual allegation as a crime. It was then indicated that it should have been recorded as a crime. The inquest was told it was not investigated and was written off following a strategy meeting. Jade Rayner was not as a consequence offered by GMP the support set out within the Victims Code. 2. Her case was complex, and the evidence was that there was not a clear multi agency strategy to support her particularly to share information and understand the relationship between earlier Domestic abuse and the subsequent use of alcohol. 3. The evidence was that the existing available alcohol misuse support programmes whilst useful could not meet the needs of a complex case such as this where underlying trauma was a key driver. ”

Is this part of a recurring concern?

Yes — Failure to provide appropriate support to vulnerable victims of crime.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to investigate a reported sexual allegation

Wider context from the report

“1. The inquest was told that her capacity fluctuated and she was vulnerable. Her social worker reported to Greater Manchester Police and to NWAS that it was believed she had been the victim of a sexual offence involving an employee of NWAS who had initially been to her address in a professional capacity. The inquest heard that NWAS dealt with this robustly through their internal disciplinary process. The inquest was told that GMP did not record it as a crime. The officer giving evidence to the inquest initially gave evidence that GMP had 72 hours to decide if GMP should record a sexual allegation as a crime. It was then indicated that it should have been recorded as a crime. The inquest was told it was not investigated and was written off following a strategy meeting. Jade Rayner was not as a consequence offered by GMP the support set out within the Victims Code. 2. Her case was complex, and the evidence was that there was not a clear multi agency strategy to support her particularly to share information and understand the relationship between earlier Domestic abuse and the subsequent use of alcohol. 3. The evidence was that the existing available alcohol misuse support programmes whilst useful could not meet the needs of a complex case such as this where underlying trauma was a key driver. ”

Is this part of a recurring concern?

Yes — Unreliable police handling of reported sexual assault allegations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a clear multi-agency strategy for supporting complex cases

Wider context from the report

“1. The inquest was told that her capacity fluctuated and she was vulnerable. Her social worker reported to Greater Manchester Police and to NWAS that it was believed she had been the victim of a sexual offence involving an employee of NWAS who had initially been to her address in a professional capacity. The inquest heard that NWAS dealt with this robustly through their internal disciplinary process. The inquest was told that GMP did not record it as a crime. The officer giving evidence to the inquest initially gave evidence that GMP had 72 hours to decide if GMP should record a sexual allegation as a crime. It was then indicated that it should have been recorded as a crime. The inquest was told it was not investigated and was written off following a strategy meeting. Jade Rayner was not as a consequence offered by GMP the support set out within the Victims Code. 2. Her case was complex, and the evidence was that there was not a clear multi agency strategy to support her particularly to share information and understand the relationship between earlier Domestic abuse and the subsequent use of alcohol. 3. The evidence was that the existing available alcohol misuse support programmes whilst useful could not meet the needs of a complex case such as this where underlying trauma was a key driver. ”

Is this part of a recurring concern?

Yes — Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish two externally facilitated task-and-finish groups to review Section 42 and MAARS/TAA processes within the multi-agency safeguarding rewrite.

Verbatim wording from the response

“The CCG confirmed that following a multi-agency workshop it was agreed that two task and finish groups would be set up with an external facilitator to review Section 42 and Multi Agency Adults at Risk System (MAARS)/TAA processes as part of the wider multi agency safeguarding re-write. The task and finish groups are scheduled to meet in May and June 2021.”

Source location

2021-0128-Response-from-Greater-Manchester-Health-and-Social-Care-Partnership-Redacted
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce streamlined single inboxes for consistent routing of enquiries and concerns.

Verbatim wording from the response

“Initial work completed also includes a dip-sample of how partner e-mails received by the District Safeguarding Team have been managed, and a streamlined process with single 'in-boxes' has been introduced to ensure consistency, and allow all to easily route enquiries or concerns.”

Source location

2021-0128-Response-from-Greater-Manchester-Police-Redacted
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a central Crime Recording and Resolution Unit to support accurate recording of relevant incidents.

Verbatim wording from the response

“In relation to National Crime Recording Standards, the timescale of 72 hours to record a crime was removed on 31 April 2015. In order to train officers in this area a variety of training methods have been implemented, and since the HMICFRS Victim Services Assessment in November 2020, GMP have introduced a central Crime Recording and Resolution Unit which will help ensure crimes are recorded for all relevant incidents.”

Source location

2021-0128-Response-from-Greater-Manchester-Police-Redacted
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review district vulnerability-email management and implement arrangements to identify and record crime, assess victim risk, mitigate it, and record actions.

Verbatim wording from the response

“In relation to Ms Jade Rayner's case, officers did consider recording a crime following the email from social services on the 8 October but it was only after the joint visit, five days later that the offences of Misconduct in Public Office was considered. Additional work has been completed by the Public Protection Governance Unit, who have reviewed the management of district vulnerability e-mail accounts in order to; Identify and address gaps in systems and processes for identifying and recording all reports of crime, and put in place arrangements to make sure that in all investigations the risk to the victims has been appropriately assessed, risk mitigated and actions recorded.”

Source location

2021-0128-Response-from-Greater-Manchester-Police-Redacted
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement training methods for officers on National Crime Recording Standards.

Verbatim wording from the response

“In relation to National Crime Recording Standards, the timescale of 72 hours to record a crime was removed on 31 April 2015. In order to train officers in this area a variety of training methods have been implemented, and since the HMICFRS Victim Services Assessment in November 2020, GMP have introduced a central Crime Recording and Resolution Unit which will help ensure crimes are recorded for all relevant incidents.”

Source location

2021-0128-Response-from-Greater-Manchester-Police-Redacted
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide officers with feedback on crime-recording understanding and knowledge.

Verbatim wording from the response

“Sergeant ████████ has been given feedback in relation to his understanding and knowledge of crime recording.”

Source location

2021-0128-Response-from-Greater-Manchester-Police-Redacted
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The remaining concerns fall under Greater Manchester Police’s remit, so Greater Manchester Health and Social Care Partnership will leave them for police response.

Verbatim wording from the response

“This letter addresses the issues that fall within the remit of GMHSCP and how we can share the learning from this case. With regard to point 1 of your report I understand that the NWAS Head of Service for Greater Manchester gave evidence at the inquest as to the internal investigation and disciplinary actions taken. The remainder of the concerns raised falls under the remit of Greater Manchester Police and I shall leave it to them for their response.”

Source location

2021-0128-Response-from-Greater-Manchester-Health-and-Social-Care-Partnership-Redacted
Page 1 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Alcohol misuse support for complex trauma-related cases was considered best addressed by the Greater Manchester Health and Social Care Partnership.

Verbatim wording from the response

“3. The evidence was that the existing available alcohol misuse support programmes whilst useful could not meet the needs of a complex case such as this where underlying trauma was a key driver.”

Source location

2021-0128-Response-from-Greater-Manchester-Police-Redacted
Page 3 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A Force Crime Registrar review concluded that no recordable crime had been committed.

Verbatim wording from the response

“Following investigation it has now been established that officers from the Criminal Investigation Department at Stockport visited Jade Rayner on 14 October 2019 and considered whether any offences had been committed. The Force Crime Registrar has also reviewed the matter and concluded no recordable crime has been committed.”

Source location

2021-0128-Response-from-Greater-Manchester-Police-Redacted
Page 1 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Victim Support referral requires consent, and no referral was required because she had capacity to decide whether to engage.

Verbatim wording from the response

“Furthermore in relation to Jade's victim support, referral to the Victim Support referral service is based in consent, and given that she had capacity to make her own decisions she would not have been referred in the absence of consent to engage with the service.”

Source location

2021-0128-Response-from-Greater-Manchester-Police-Redacted
Page 2 · response
Published 4 May 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Present and share case learning with the Greater Manchester Quality Board.

    Stated by NHS Greater Manchester Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 May 2021.
  2. 2

    Share case learning with Greater Manchester service commissioners for consideration within the services they commission.

    Stated by NHS Greater Manchester Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 May 2021.
  3. 3

    Monitor key learning points and recommendations to ensure they become embedded in practice.

    Stated by NHS Greater Manchester Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 May 2021.
  4. 4

    Subject crime recording, vulnerable-person support, and safeguarding to ongoing detailed scrutiny.

    Stated by Greater Manchester PoliceStated in progressThe respondent said that this action was in progress when they made their response on 4 May 2021.
  5. 5

    Complete a dip-sample review of partner emails received by District Safeguarding Teams.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 4 May 2021.
  6. 6

    Record care plans during safe-and-well interviews with vulnerable adults at risk.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 4 May 2021.
  7. 7

    Introduce the vulnerability assessment framework to identify and assess risk factors using relevant professional, relative, and other information.

    Stated by Greater Manchester PoliceStated completedThe respondent said that this action was complete when they made their response on 4 May 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present and share case learning with the Greater Manchester Quality Board.

Verbatim wording from the response

“Actions taken or being taken to prevent reoccurrence across Greater Manchester.”

Source location

2021-0128-Response-from-Greater-Manchester-Health-and-Social-Care-Partnership-Redacted
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share case learning with Greater Manchester service commissioners for consideration within the services they commission.

Verbatim wording from the response

“Actions taken or being taken to prevent reoccurrence across Greater Manchester.”

Source location

2021-0128-Response-from-Greater-Manchester-Health-and-Social-Care-Partnership-Redacted
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor key learning points and recommendations to ensure they become embedded in practice.

Verbatim wording from the response

“The Greater Manchester Health and Social Care Partnership (GMHSCP) is committed to improving outcomes for the population of Greater Manchester. In conclusion key learning points and recommendations will be monitored to ensure they are embedded within practice.”

Source location

2021-0128-Response-from-Greater-Manchester-Health-and-Social-Care-Partnership-Redacted
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Subject crime recording, vulnerable-person support, and safeguarding to ongoing detailed scrutiny.

Verbatim wording from the response

“I hope that the above information is helpful and reassures you that GMP is working to improve effective and accurate crime recording, and support and safeguarding of the vulnerable. These are areas that I have emphasised to my Commanders and senior leaders across Greater Manchester Police since my appointment and I will ensure that these important matters are subject to ongoing and detailed scrutiny.”

Source location

2021-0128-Response-from-Greater-Manchester-Police-Redacted
Page 3 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a dip-sample review of partner emails received by District Safeguarding Teams.

Verbatim wording from the response

“Initial work completed also includes a dip-sample of how partner e-mails received by the District Safeguarding Team have been managed, and a streamlined process with single 'in-boxes' has been introduced to ensure consistency, and allow all to easily route enquiries or concerns.”

Source location

2021-0128-Response-from-Greater-Manchester-Police-Redacted
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record care plans during safe-and-well interviews with vulnerable adults at risk.

Verbatim wording from the response

“Ms Rayner was also often reported as being 'missing from home', and once located, officers will have conducted debrief interviews with her to assess her wellbeing. Since the death there have been several changes and improvements in processes that include the recording of care plans by officers who complete safe and well interviews with adults at risk who are considered to be vulnerable. The vulnerability assessment framework has been introduced, in May 2020, which is intended to help identify and assess risk factors, and can include input and information from professionals, relatives or others known to the vulnerable person to gather a more holistic assessment of the individual.”

Source location

2021-0128-Response-from-Greater-Manchester-Police-Redacted
Page 2 · response
Published 4 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce the vulnerability assessment framework to identify and assess risk factors using relevant professional, relative, and other information.

Verbatim wording from the response

“Ms Rayner was also often reported as being 'missing from home', and once located, officers will have conducted debrief interviews with her to assess her wellbeing. Since the death there have been several changes and improvements in processes that include the recording of care plans by officers who complete safe and well interviews with adults at risk who are considered to be vulnerable. The vulnerability assessment framework has been introduced, in May 2020, which is intended to help identify and assess risk factors, and can include input and information from professionals, relatives or others known to the vulnerable person to gather a more holistic assessment of the individual.”

Source location

2021-0128-Response-from-Greater-Manchester-Police-Redacted
Page 2 · response
Published 4 May 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026