PFD report

Jake Brian BAKER · Prevention of Future Deaths report

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Issued 8 Feb 2024•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
19

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to ensure mandatory and adequately assured training for personal advisers
  2. Opaque process for obtaining learning disability diagnoses
  3. Failure to ensure adequately informed and recorded internal and formal review meetings
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. Action

    Roll out the formal local-authority assessment programme, including assessing Surrey County Council and using reported concerns to inform that assessment.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 14 February 2024.
  2. Action

    Audit pathway plans and disseminate resulting learning across the service to improve practice.

    Stated by Surrey County CouncilStated completedThe respondent said that this action was complete when they made their response on 14 February 2024.
  3. Action

    Mandate Mental Capacity Act e-learning in Children’s Service induction and refresher training.

    Stated by Surrey County CouncilStated plannedThe respondent said that this action was planned when they made their response on 14 February 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    At the time of Mr Baker’s death, CQC lacked statutory powers to assess Surrey County Council or other local authorities.

    Stated by Care Quality CommissionUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure mandatory and adequately assured training for personal advisers

Wider context from the report

“a.) The issues surrounding the inadequacy of Jake’s pathway plan have not been addressed comprehensively in the last 4 years. Training for personal advisers is not mandatory and is only now being rolled out. The court was not provided with copies of the training or any protocol in relation to it so as to be assured of the adequacy of the training and its implementation. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Opaque process for obtaining learning disability diagnoses

Wider context from the report

“b.) The process by which diagnoses of learning disabilities can be obtained remains opaque. There is no protocol in relation to this. The current situation leaves those making decisions in relation to young people struggling to obtain this vital information. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure adequately informed and recorded internal and formal review meetings

Wider context from the report

“d.) How internal meetings and formal review meetings with other interested parties are informed and recorded is not subject to a protocol and the risk remains that decisions will be taken without adequate information and inquiry as to the risks inherent in those decisions. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of audit of the effectiveness and practical use of Mental Capacity Act training in adult services

Wider context from the report

“f.) Mental Capacity Act training is not mandatory in children’s services and the adult services have no audit of the effectiveness of the mandatory training provided and how it is being used in practice. There is therefore a risk that erroneous assumptions as to capacity will continue to be made. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Confusing and delayed access to adult social care assessments for care leavers

Wider context from the report

“c.) The issue of how the numerous adult social care teams are accessed to obtain adult social care assessments for care leavers leads to confusion and delays. Vulnerable care leavers are at risk of being denied necessary support. ”

Is this part of a recurring concern?

Yes — Unreliable social care referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequacy of pathway plans for care leavers

Wider context from the report

“a.) The issues surrounding the inadequacy of Jake’s pathway plan have not been addressed comprehensively in the last 4 years. Training for personal advisers is not mandatory and is only now being rolled out. The court was not provided with copies of the training or any protocol in relation to it so as to be assured of the adequacy of the training and its implementation. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of practice standards for risk assessments of care leavers

Wider context from the report

“e.) Practice standards have not been put in place in relation to risk assessments of care leavers to inform their needs. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Non-mandatory Mental Capacity Act training in children’s services

Wider context from the report

“f.) Mental Capacity Act training is not mandatory in children’s services and the adult services have no audit of the effectiveness of the mandatory training provided and how it is being used in practice. There is therefore a risk that erroneous assumptions as to capacity will continue to be made. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the formal local-authority assessment programme, including assessing Surrey County Council and using reported concerns to inform that assessment.

Verbatim wording from the response

“Between May and November 2023, CQC completed 5 pilot local authority assessments, to test the associated assessment framework, methods and processes. In December 2023, CQC commenced a rollout of its formal local authority assessment programme.”

Source location

Response from Care Quality Commission
Page 2 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit pathway plans and disseminate resulting learning across the service to improve practice.

Verbatim wording from the response

“SCC has a well-developed audit process and pathway plans are audited as part of that activity within the Looked After Children and Care Leavers service with any learning arising disseminated across the service to further improve practice.”

Source location

Response from Surrey County Council
Page 1 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mandate Mental Capacity Act e-learning in Children’s Service induction and refresher training.

Verbatim wording from the response

“The position with MCA training within SCC's Children’s Service is currently under review. The intention is to mandate e-learning around the MCA as part of induction and refresher training to all staff to heighten awareness of the MCA.”

Source location

Response from Surrey County Council
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide pathway plan surgeries across relevant teams to support timely completion and practice guidance.

Verbatim wording from the response

“The current training content for personal advisers was updated in 2024 with a rolling programme of training throughout the year. In addition, the pathway plan surgeries are in place across the Looked After Teams which also extend to social workers in the Safeguarding Adolescents Teams to ensure timely completion of pathway plans whilst providing advice and guidance on the content of the pathway plan.”

Source location

Response from Surrey County Council
Page 1 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Liaise with GPs and, where necessary, specialist health services to confirm young people’s diagnoses.

Verbatim wording from the response

“SCC staff have, and will continue to, liaise with the young person's GP in the first instance to confirm diagnosis. Where necessary, SCC staff will also liaise with specialist health services if they are known to be working with the young person.”

Source location

Response from Surrey County Council
Page 2 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the risk assessment tool to strengthen consideration of learning disability, mental capacity and health issues.

Verbatim wording from the response

“Surrey has a generic risk assessment tool used to understand the risks presented to children and care leavers. The assessment tool does enable consideration of care leaver’s needs however on review could be strengthened to consider more specifically issues related to learning disability, mental capacity and health. A review of the current assessment tool is underway and will be completed by April 2024.”

Source location

Response from Surrey County Council
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and launch a Multi-Agency Transition Protocol directing staff how to respond when diagnoses are unclear.

Verbatim wording from the response

“SCC are in the process of developing a Multi-Agency Transition Protocol which is due to be launched in the coming weeks having now been signed off by all key parties. This Protocol will include direction to frontline staff on steps to take where a person's diagnosis is unclear. SCC also have integrated meetings with health colleagues such as the Preparation for Adulthood Board, Post 16 SEND panel and the Joint Commissioning panel to name but a few. These forums provide additional opportunities for people’s health needs to be explored and joint solutions to be found around how best to meet needs.”

Source location

Response from Surrey County Council
Page 2 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce expectations that decision-making meetings are properly minuted and records remain accessible.

Verbatim wording from the response

“SCC has an expectation that any meetings that involve other professionals, and which have the remit to make decisions that may affect the care arrangements for children and young people, should be properly minuted and that those records be accessible. In light of the Coroner’s findings these expectations are being reinforced across key service areas in supervision meetings and team meetings.”

Source location

Response from Surrey County Council
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver updated pathway plan training through a rolling programme for personal advisers.

Verbatim wording from the response

“The current training content for personal advisers was updated in 2024 with a rolling programme of training throughout the year. In addition, the pathway plan surgeries are in place across the Looked After Teams which also extend to social workers in the Safeguarding Adolescents Teams to ensure timely completion of pathway plans whilst providing advice and guidance on the content of the pathway plan.”

Source location

Response from Surrey County Council
Page 1 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update Practice Standards to confirm pathway plan training is mandatory.

Verbatim wording from the response

“Pathway Plan training has always formed part of personal advisers' induction when they join SCC. A formal training programme has been in place since at least September 2021. Whilst there is no written document confirming this is mandatory, since the training commenced in 2021 managers have been clear in supervision and performance conversations with staff about the mandatory nature of this training. In addition, SCC’s Practice Standards are being reviewed and updated this year as part of our review cycle and will confirm the mandatory nature of pathway plan training for clarity.”

Source location

Response from Surrey County Council
Page 1 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the Performance Dashboard to monitor meeting-minute compliance and address identified gaps.

Verbatim wording from the response

“Completion of minutes of meetings is checked as part of the Performance Dashboard, a system through which managers are able to review compliance. Managers will continue to use this system to ensure that meetings are being minuted and to address any gaps with staff.”

Source location

Response from Surrey County Council
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

At the time of Mr Baker’s death, CQC lacked statutory powers to assess Surrey County Council or other local authorities.

Verbatim wording from the response

“At the time of Mr. Baker’s death, CQC did not have any statutory powers in relation to the assessment of Surrey County Council or any other local authority.”

Source location

Response from Care Quality Commission
Page 2 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Role-specific mental capacity training, supervision and practice forums are considered sufficient for staff awareness across adult and children’s services.

Verbatim wording from the response

“We adopt a stratified approach to training staff across both adults and children’s directorates due to the diverse range of qualification and expertise involved across our teams, taking into account the requirements for individual roles. Staff in roles that require mental capacity act awareness and knowledge will continue to receive the necessary training specific to their role, however, staff across both directorates will be supported to understand circumstances where the MCA framework may need to be implemented.”

Source location

Response from Surrey County Council
Page 4 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Diagnosis of learning disabilities is a health-led process, with healthcare professionals responsible for assessment and diagnosis.

Verbatim wording from the response

“Diagnosis is a health led process and it starts with a healthcare professional identifying a learning disability, through assessment, based on the person’s needs. Diagnosis can be undertaken at different times such as birth, in childhood or in adulthood. The Local Authority accepts that timely diagnosis can in some cases lead to improved outcomes for children and young people.”

Source location

Response from Surrey County Council
Page 2 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing locality, specialist and contact-centre arrangements provide clear pathways for eligible care leavers seeking adult social care support.

Verbatim wording from the response

“Our Adults, Wellbeing and Health Partnerships Directorate (AWHP) is made up of both locality and specialist teams. There is a locality team covering each specific geographic area across Surrey. The specialist teams are the Transition Team, Learning Disability and Autism Team and the Mental Health Teams. Both the locality teams and specialist teams offer a clear pathway into adult social care for those individuals meeting the eligibility criteria under the Care Act 2014.”

Source location

Response from Surrey County Council
Page 2 · response
Published 14 February 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Inspect and re-inspect Glasshouse College to identify safety and governance breaches and verify improvements in care quality and safety.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 14 February 2024.
  2. 2

    Establish stronger links with local Learning Disability Mortality Review teams to combine their intelligence with regulatory information.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 14 February 2024.
  3. 3

    Improve access to Learning Disability Mortality Review data on deaths of people with learning disabilities and autistic people.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 14 February 2024.
  4. 4

    Complete five pilot local-authority assessments to test the assessment framework, methods and processes.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 14 February 2024.
  5. 5

    Share learning from complaints, Ombudsman outcomes, Coroner findings and safeguarding reviews through practice oversight forums.

    Stated by Surrey County CouncilStated completedThe respondent said that this action was complete when they made their response on 14 February 2024.
  6. 6

    Continue role-specific Mental Capacity Act training and support staff to identify when the framework may apply.

    Stated by Surrey County CouncilStated completedThe respondent said that this action was complete when they made their response on 14 February 2024.
  7. 7

    Require Mental Capacity Act training for all frontline Adults Service staff and follow up non-attendance.

    Stated by Surrey County CouncilStated completedThe respondent said that this action was complete when they made their response on 14 February 2024.
  8. 8

    Develop a pilot post-18 review process for formalisation and attendance by Independent Reviewing Officers.

    Stated by Surrey County CouncilStated in progressThe respondent said that this action was in progress when they made their response on 14 February 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inspect and re-inspect Glasshouse College to identify safety and governance breaches and verify improvements in care quality and safety.

Verbatim wording from the response

“The initial assessment and specific incidents guidance processes identified above were initiated following receipt of information of concern following the death of Mr. Baker. Following a thorough criminal investigation, this culminated in CQC bringing a successful prosecution against Transform Residential Limited, which operated Glasshouse College at the time of Mr. Baker’s death. This was due to their mismanagement of his diabetes care. On 31 May 2023, the provider pleaded guilty to causing Mr. Baker avoidable harm and was ordered to pay a total of £22,721.04 at Staines Magistrates’ Court.”

Source location

Response from Care Quality Commission
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish stronger links with local Learning Disability Mortality Review teams to combine their intelligence with regulatory information.

Verbatim wording from the response

“It may also be helpful to the coroner to know that, as part of CQC’s broader work around reducing mortality and acting to understand and improve health inequalities for people with a learning disability and autistic people, CQC are working to establish better links with local Learning Disability Mortality Review (LeDeR) teams. This is with a view to establishing relationships which can combine the intelligence held by these teams with CQC’s regulatory function.”

Source location

Response from Care Quality Commission
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve access to Learning Disability Mortality Review data on deaths of people with learning disabilities and autistic people.

Verbatim wording from the response

“CQC are also working to improve access to the data that LeDeR hold about the deaths of people with a learning disability and autistic people and have already been given access to a LeDeR data tool which enables CQC to scrutinise themes and trends in a place. Through this work, CQC aim to improve the knowledge and understanding of CQC’s workforce by providing advice, learning and tools to enable them to better understand the contributory factors to avoidable deaths and take the right regulatory actions as a result.”

Source location

Response from Care Quality Commission
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete five pilot local-authority assessments to test the assessment framework, methods and processes.

Verbatim wording from the response

“On 1 April 2023, the Health and Care Act 2022 gave CQC new powers to assess how local authorities are meeting their duties under part 1 of the Care Act 2014. CQC’s role is carried out by way of undertaking an assessment in relation to how local authorities are meeting these duties, then rate and report on the findings. Where CQC find that a local authority is failing to perform its functions under the Care Act to an acceptable standard, CQC must inform the Secretary of State for Health and Social Care.”

Source location

Response from Care Quality Commission
Page 2 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from complaints, Ombudsman outcomes, Coroner findings and safeguarding reviews through practice oversight forums.

Verbatim wording from the response

“In addition to MCA training, we use various other forums such as professional supervision, peer reflection and team meetings. AWHP also have both a Practice Assurance Board and a Practice Improvement Group which oversee practice development and guidance and ensure that any lessons learnt from complaints, Ombudsman outcomes, Coroner’s Findings and Safeguarding Adults Reviews, amongst others, are shared with the workforce and that there is evidence of improved and enhanced practice in our service delivery as a result.”

Source location

Response from Surrey County Council
Page 4 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue role-specific Mental Capacity Act training and support staff to identify when the framework may apply.

Verbatim wording from the response

“We adopt a stratified approach to training staff across both adults and children’s directorates due to the diverse range of qualification and expertise involved across our teams, taking into account the requirements for individual roles. Staff in roles that require mental capacity act awareness and knowledge will continue to receive the necessary training specific to their role, however, staff across both directorates will be supported to understand circumstances where the MCA framework may need to be implemented.”

Source location

Response from Surrey County Council
Page 4 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require Mental Capacity Act training for all frontline Adults Service staff and follow up non-attendance.

Verbatim wording from the response

“Within the SCC Adults Service, Mental Capacity Act ("MCA") training is now mandatory to all front line staff. Team Managers and Senior Managers are responsible and have access to lists of staff attendance and are required to follow up with any staff who have not undertaken the compulsory training.”

Source location

Response from Surrey County Council
Page 3 · response
Published 14 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a pilot post-18 review process for formalisation and attendance by Independent Reviewing Officers.

Verbatim wording from the response

“SCC recognises that there is not currently a formal review mechanism for ongoing support post 18. A pilot is therefore under development with a view to formalising a post 18 review process to be attended by IROs.”

Source location

Response from Surrey County Council
Page 3 · response
Published 14 February 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026