PFD report

Dylan Jay Henty · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 8 Oct 2019•Cornwall and Isles of Scilly

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to communicate previous hoarding incidents to the GP
    Part of recurring concern: Failure to reliably identify and communicate individual patient risk factors
  2. Inconsistent reporting of absconding incidents
    Part of recurring concern: Unreliable reporting of safety-relevant information to the CQC
  3. Unclear escalation of absconding incidents to MDT review
    Part of recurring concern: Failure to escalate patient issues to multidisciplinary reviewPart of recurring concern: Unreliable governance and accountability of multidisciplinary team decisions
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Review care-note wording for medication non-adherence and hoarding incidents.

    Stated by PENTRE LODGE CARE HOME LIMITEDStated completedThe respondent said that this action was complete when they made their response on 10 November 2019.
  2. Action

    Review the medication procedure and add immediate post-medication room checks to the Medication Policy.

    Stated by PENTRE LODGE CARE HOME LIMITEDStated completedThe respondent said that this action was complete when they made their response on 10 November 2019.
  3. Action

    Introduce individual medication-room administration behind a closed door and conduct rigorous face-to-face medication training for all staff.

    Stated by PENTRE LODGE CARE HOME LIMITEDStated plannedThe respondent said that this action was planned when they made their response on 10 November 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    As an open facility, the home cannot prevent residents leaving until legally required deprivation-of-liberty and capacity documentation is completed.

    Stated by PENTRE LODGE CARE HOME LIMITEDUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate previous hoarding incidents to the GP

Wider context from the report

“ii. Dylan’s GP was unaware of previous incidents of hoarding. He felt this was something that should have been brought to his attention. You may wish to reflect on the need for clear guidance and training to all staff in such matters. Similarly, you may wish to reflect on the need for those in management positions to ensure rigorous compliance with the relevant standards. ”

Is this part of a recurring concern?

Yes — Failure to reliably identify and communicate individual patient risk factors.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inconsistent reporting of absconding incidents

Wider context from the report

“iv. There appeared to have been inconsistency in the reporting of incidents of absconding. You may wish to reflect on the need, in similar circumstances, for reports to be made to the GP, care coordinator and CQC. Further, you may wish to consider at what point there is a need for such matters to be considered at MDT level, for example, to consider whether current residential arrangements continue to be appropriate. ”

Is this part of a recurring concern?

Yes — Unreliable reporting of safety-relevant information to the CQC.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear escalation of absconding incidents to MDT review

Wider context from the report

“iv. There appeared to have been inconsistency in the reporting of incidents of absconding. You may wish to reflect on the need, in similar circumstances, for reports to be made to the GP, care coordinator and CQC. Further, you may wish to consider at what point there is a need for such matters to be considered at MDT level, for example, to consider whether current residential arrangements continue to be appropriate. ”

Is this part of a recurring concern?

Yes — Failure to escalate patient issues to multidisciplinary review; Unreliable governance and accountability of multidisciplinary team decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the system for monitoring compliance with prescribed medication

Wider context from the report

“iii. Linked to the issue of hoarding is the question of how to ensure a resident is compliant with taking medication prescribed to him. It was accepted in evidence that, given the discovery of the medication in Dylan’s room, the system in place must have failed. It was recognised in court that there are limits to enforcing residents to take medication. Nevertheless, there needs to be a robust system in place and where there is doubt about a resident’s compliance, notification should be made to the relevant professionals. ”

Is this part of a recurring concern?

Yes — Unsafe medication administration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate monitoring arrangements for residents with previous incidents of absconding

Wider context from the report

“v. Linked to the above are the arrangements put in place to monitor residents where there have been previous incidents of absconding. There needs to be a clear recognition of what is realistic particularly when set against the desire to ensure the Lodge remains the resident’s home. ”

Is this part of a recurring concern?

Yes — Failure to reliably supervise and monitor residents in care accommodation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear reporting of seizure-related incidents to relevant bodies

Wider context from the report

“i. While it appears to have had no bearing on the circumstances of Dylan’s death, I was concerned to hear evidence of Dylan suffering a seizure in a bath while unsupervised. Similar episodes elsewhere in the country have resulted in criminal prosecutions. It is not clear to me whether reports were made to the CQC, GP and/or care coordinator. You may wish to reflect on the need for clear guidance and training to all staff on the arrangements for those residents with a known risk of seizure to take baths (as opposed to showers) where there is an obvious risk of drowning should a seizure occur. Similarly, those in management positions must be clear about the circumstances in which formal reports should be submitted to relevant bodies and you may feel there is a need to ensure these standards are rigorously checked and met. ”

Is this part of a recurring concern?

Yes — Unreliable reporting of safety-relevant information to the CQC.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to notify relevant professionals of doubt about medication compliance

Wider context from the report

“iii. Linked to the issue of hoarding is the question of how to ensure a resident is compliant with taking medication prescribed to him. It was accepted in evidence that, given the discovery of the medication in Dylan’s room, the system in place must have failed. It was recognised in court that there are limits to enforcing residents to take medication. Nevertheless, there needs to be a robust system in place and where there is doubt about a resident’s compliance, notification should be made to the relevant professionals. ”

Is this part of a recurring concern?

Yes — Failure to provide timely clinical follow-up after medication prescribing.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to safely supervise bathing for residents with a known risk of seizure

Wider context from the report

“i. While it appears to have had no bearing on the circumstances of Dylan’s death, I was concerned to hear evidence of Dylan suffering a seizure in a bath while unsupervised. Similar episodes elsewhere in the country have resulted in criminal prosecutions. It is not clear to me whether reports were made to the CQC, GP and/or care coordinator. You may wish to reflect on the need for clear guidance and training to all staff on the arrangements for those residents with a known risk of seizure to take baths (as opposed to showers) where there is an obvious risk of drowning should a seizure occur. Similarly, those in management positions must be clear about the circumstances in which formal reports should be submitted to relevant bodies and you may feel there is a need to ensure these standards are rigorously checked and met. ”

Is this part of a recurring concern?

Yes — Inadequate drowning-risk controls during patient bathing.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review care-note wording for medication non-adherence and hoarding incidents.

Verbatim wording from the response

“4. The home also reviewed the wording used when undertaking care notes, such as hoarding. It could be argued in opinion whether two tablets found could be deemed hoarding, also if not taking three tablets is deemed medically as non compliant. Of”

Source location

2019-0334-Response-by-Pentree-Lodge-Care-Home
Page 1 · response
Published 10 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the medication procedure and add immediate post-medication room checks to the Medication Policy.

Verbatim wording from the response

“The homes medication procedure was reviewed, all staff to attend rigorous face to face medication training on the 10th December 2019. All residents are to come to the office/medication room individually. Residents are given One to One time whilst medication is administered behind a closed door, allowing staff time to check medication is taken following the relevant standards and legislation. Room checks have been reviewed as it felt that there was little improvement to be made, other than if medication is found in a room then room checks are done immediately after medication times. This would be reviewed regularly, this has also been added to the homes Medication Policy. These changes are to be made within the home in the forth coming weeks following relevant guidelines and legislation.”

Source location

2019-0334-Response-by-Pentree-Lodge-Care-Home
Page 1 · response
Published 10 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce individual medication-room administration behind a closed door and conduct rigorous face-to-face medication training for all staff.

Verbatim wording from the response

“The homes medication procedure was reviewed, all staff to attend rigorous face to face medication training on the 10th December 2019. All residents are to come to the office/medication room individually. Residents are given One to One time whilst medication is administered behind a closed door, allowing staff time to check medication is taken following the relevant standards and legislation. Room checks have been reviewed as it felt that there was little improvement to be made, other than if medication is found in a room then room checks are done immediately after medication times. This would be reviewed regularly, this has also been added to the homes Medication Policy. These changes are to be made within the home in the forth coming weeks following relevant guidelines and legislation.”

Source location

2019-0334-Response-by-Pentree-Lodge-Care-Home
Page 1 · response
Published 10 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish direct liaison and incident-notification arrangements with GPs, mental health services, care teams, and police for relevant health and absconding events.

Verbatim wording from the response

“5. The home recognised that there were communication errors between MDT and can only apologise. Firstly we now liaise with the GP and mental health team regarding relevant issues we face. Notifying all concerned via telephone or email and documenting where appropriate. All incidents of absconding are reported to the relevant bodies ranging from the Care Team to the Police. Measures are then taken to prevent further incidents occuring, such as observations following the relevant laws and legislations such as DOL’s , Capacity Assessment, Mental Health Assessment that need to take place before the home has the power to prevent someone leaving the building as the home is an open facility. Lawfully this documentation needs to be put in place and legislation followed.”

Source location

2019-0334-Response-by-Pentree-Lodge-Care-Home
Page 2 · response
Published 10 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review all residents’ physical health and seizure histories.

Verbatim wording from the response

“2. Since the inquest management of the home have reviewed all residents physical health. Management have picked up that another resident who has a history of seizures, she hasn’t had a seizure since being in the care home for over 5 years but has not been reviewed by any health professional for at least 10 years regarding her history of seizures. This is now being reviewed by ████████ When confirmation of this is sort the home will review its Risk Assessments and Care Plans and put in place the relevant measures surrounding bathing and showering, training on this specialist area will be undertaken by all staff.”

Source location

2019-0334-Response-by-Pentree-Lodge-Care-Home
Page 1 · response
Published 10 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce assisted or escorted bathroom use, showering preference, specialist epilepsy input, and associated seizure-safety measures for residents with diagnosed seizures.

Verbatim wording from the response

“1. Any resident that is known/diagnosed with seizures is to be encouraged to be assisted/escorted in the bathroom, in compliance with the relevant acts, dignity and consent from the resident. A shower is encouraged/advised over a bath and the relevant measures/training to be put in place. Care Plans and Risk Assessments to be done with the support and advice of the Specialist Epilepsy Nurse. All relevant physical illnesses where an ambulance/out of hours doctor are called, accidents or hospital admissions are reported to the relevant bodies i.e. Care co-ordinators. The GP has access to this information via R.I.O. A report is also sent to the GP from the relevant bodies.”

Source location

2019-0334-Response-by-Pentree-Lodge-Care-Home
Page 1 · response
Published 10 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inform the multidisciplinary team or make referrals after absconding incidents and conduct six-weekly or more frequent monitoring visits with placement review where needed.

Verbatim wording from the response

“6. Dependent on the level and frequency of absontion the intention and the risk. The appropriate placement of the home would be assessed. The MDT would immediately be informed in the event of any absobtion, if there are relevant teams in place, if not a referral is made. Reviews and monitoring visits take place 6 weekly or more frequent if needed by the care home. The placement of the home is reviewed in these visits if needed and where appropriate.”

Source location

2019-0334-Response-by-Pentree-Lodge-Care-Home
Page 2 · response
Published 10 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review seizure-related risk assessments and care plans, implement bathing and showering measures, and provide specialist training after receiving clinical confirmation.

Verbatim wording from the response

“2. Since the inquest management of the home have reviewed all residents physical health. Management have picked up that another resident who has a history of seizures, she hasn’t had a seizure since being in the care home for over 5 years but has not been reviewed by any health professional for at least 10 years regarding her history of seizures. This is now being reviewed by ████████ When confirmation of this is sort the home will review its Risk Assessments and Care Plans and put in place the relevant measures surrounding bathing and showering, training on this specialist area will be undertaken by all staff.”

Source location

2019-0334-Response-by-Pentree-Lodge-Care-Home
Page 1 · response
Published 10 November 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

As an open facility, the home cannot prevent residents leaving until legally required deprivation-of-liberty and capacity documentation is completed.

Verbatim wording from the response

“5. The home recognised that there were communication errors between MDT and can only apologise. Firstly we now liaise with the GP and mental health team regarding relevant issues we face. Notifying all concerned via telephone or email and documenting where appropriate. All incidents of absconding are reported to the relevant bodies ranging from the Care Team to the Police. Measures are then taken to prevent further incidents occuring, such as observations following the relevant laws and legislations such as DOL’s , Capacity Assessment, Mental Health Assessment that need to take place before the home has the power to prevent someone leaving the building as the home is an open facility. Lawfully this documentation needs to be put in place and legislation followed.”

Source location

2019-0334-Response-by-Pentree-Lodge-Care-Home
Page 2 · response
Published 10 November 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing room checks were considered to require little improvement beyond immediate checks when medication is found.

Verbatim wording from the response

“The homes medication procedure was reviewed, all staff to attend rigorous face to face medication training on the 10th December 2019. All residents are to come to the office/medication room individually. Residents are given One to One time whilst medication is administered behind a closed door, allowing staff time to check medication is taken following the relevant standards and legislation. Room checks have been reviewed as it felt that there was little improvement to be made, other than if medication is found in a room then room checks are done immediately after medication times. This would be reviewed regularly, this has also been added to the homes Medication Policy. These changes are to be made within the home in the forth coming weeks following relevant guidelines and legislation.”

Source location

2019-0334-Response-by-Pentree-Lodge-Care-Home
Page 1 · response
Published 10 November 2019

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026