PFD report

Paul Robert Joseph NASH · Prevention of Future Deaths report

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Issued 19 Mar 2026•Bedfordshire and Luton

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to convey information about critically depleted seizure medication to the GP
    Part of recurring concern: Unreliable communication of critical medication information to GPs
  2. Failure to prioritise prescriptions for same-day supply of critically depleted seizure medication
  3. Difficulties obtaining sufficient quantities of epilepsy medication for continuous access
    Part of recurring concern: Failure to maintain uninterrupted access to clinically necessary medication
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Work with the pharmacy sector to improve awareness of emergency supply provisions and patients’ access to emergency medicines.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 26 March 2026.
  2. Action

    Clearly communicate the urgent status of critical-medication prescriptions to pharmacies to support prompt dispensing.

    Stated by Sundon Medical CentreStated plannedThe respondent said that this action was planned when they made their response on 26 March 2026.
  3. Action

    Provide clear patient information about prescription processing and pharmacy dispensing times through the website and reception.

    Stated by Sundon Medical CentreStated plannedThe respondent said that this action was planned when they made their response on 26 March 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    NHS England and delegated Integrated Care Boards commission and performance-manage general practice, including addressing persistent performance concerns.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to convey information about critically depleted seizure medication to the GP

Wider context from the report

“1. During the phone call with the Surgery on 21 October 2025, HEADWAY made it clear to the Surgery that the Deceased had run out of his Carbamazepine (seizure medication) completely and, although he had taken that morning's dose, if he did not receive more medication that day he would not have his evening dose or any other doses. Although HEADWAY was reassured that the GP would be notified that the Deceased had run out of his seizure medication, this fact did not appear to have been conveyed to the GP and the prescription was not prioritised to ensure he received it the same day. ”

Is this part of a recurring concern?

Yes — Unreliable communication of critical medication information to GPs.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to prioritise prescriptions for same-day supply of critically depleted seizure medication

Wider context from the report

“1. During the phone call with the Surgery on 21 October 2025, HEADWAY made it clear to the Surgery that the Deceased had run out of his Carbamazepine (seizure medication) completely and, although he had taken that morning's dose, if he did not receive more medication that day he would not have his evening dose or any other doses. Although HEADWAY was reassured that the GP would be notified that the Deceased had run out of his seizure medication, this fact did not appear to have been conveyed to the GP and the prescription was not prioritised to ensure he received it the same day. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Difficulties obtaining sufficient quantities of epilepsy medication for continuous access

Wider context from the report

“2. The Deceased's Consultant Neurologist indicated that many epilepsy patients across the country currently experience difficulties in obtaining sufficient quantities of medication to ensure optimum seizure control i.e. it is difficult for them to obtain batch quantities to ensure they always have access to some in the event that they find they are running low or there are delays in the pharmacy processing a repeat prescription (apparently in some areas processing can take up to 10 days). ”

Is this part of a recurring concern?

Yes — Failure to maintain uninterrupted access to clinically necessary medication.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the pharmacy sector to improve awareness of emergency supply provisions and patients’ access to emergency medicines.

Verbatim wording from the response

“The Department recognises that awareness of emergency supply provisions amongst both patients and pharmacy staff can be improved. The Department is committed to working with the pharmacy sector to improve awareness and ensure patients can access emergency supplies when necessary to prevent harm or death. We are currently in consultation with the sector representative body, Community Pharmacy England, on the 2026/27 Community Pharmacy Contractual Framework. As part of this consultation we will take into account learnings from Paul Nash’s death.”

Source location

2026-0161 - Response from Department of Health and Social Care
Page 4 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clearly communicate the urgent status of critical-medication prescriptions to pharmacies to support prompt dispensing.

Verbatim wording from the response

“Pharmacy communication for urgent critical medication. Where a patient has run out of critical medication and an urgent prescription is issued, the practice will ensure that the urgent nature of the request is clearly highlighted with the pharmacy to support prompt dispensing.”

Source location

Response from Sundon Medical Centre
Page 4 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide clear patient information about prescription processing and pharmacy dispensing times through the website and reception.

Verbatim wording from the response

“Clear patient information regarding repeat turnaround times The practice will continue to ensure that patients are clearly informed that repeat prescriptions require a two working days for surgery processing and that pharmacies require additional time for dispensing. This information will be displayed on the website and in reception to encourage timely ordering and reduce the risk of medication running out.”

Source location

Response from Sundon Medical Centre
Page 4 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inform epilepsy patients about the Charlie Card emergency-supply self-advocacy tool.

Verbatim wording from the response

“Informing Epilepsy Patients of the Charlie Card - this is a self advocacy tool designed to assist individuals with epilepsy who find themselves without their regular anti-seizure medications. It highlights the legal framework under the Human Medicines Regulations 2012, allowing patients to request an emergency supply of anti-seizure medications from any pharmacy without a prescription, provided certain conditions are met. The card serves as a reminder to pharmacists of their legal duties and aims to ensure that patients can access life- saving medications quickly and efficiently. The Charlie Card is available free through the charity shop of SUDEP Action and individuals can also download a copy.”

Source location

Response from Sundon Medical Centre
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a formal escalation process prioritising requests for critical medicines, including same-day clinical review and urgent clinician alerts.

Verbatim wording from the response

“Critical medication escalation process- the practice is introducing a formal process for identifying and escalating requests relating to critical medications including anti-epileptic medication. Where a patient reports that they have run out, or are about to run out of such medication, this will be treated as a priority medication safety issue and escalated promptly for same day review by an appropriate clinical or prescriber. Where such a task is sent to the Duty Clinician it will be flagged as urgent and an instant message will also”

Source location

Response from Sundon Medical Centre
Page 2 · response
Published 26 March 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train reception and administrative staff to recognise critical medicines, manage split-strength requests, escalate concerns and verify communications.

Verbatim wording from the response

“Staff training on critical medications and escalation. Reception and administrative staff have received and will continue to receive further training on:”

Source location

Response from Sundon Medical Centre
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review implementation of the medication-safety changes and monitor compliance with urgent-medicine, dosage-wording, written-request and escalation procedures.

Verbatim wording from the response

“Audit and Review. The practice will undertake a review of these changes after implementation to ensure they are embedded and effective. This will include monitoring compliance with the new process for urgent critical medicines, checking the use of clear dosage wording for split-strength prescriptions and reviewing whether staff are following the written request and escalation process consistently.”

Source location

Response from Sundon Medical Centre
Page 4 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider repeat dispensing, batch prescribing, or one-off reserve prescriptions for suitable patients at risk of running out of critical medication.

Verbatim wording from the response

“Repeat dispensing / batch prescribing for suitable patients. For patients prescribed long term critical medication, the practice will consider whether repeat dispensing or batch prescribing with future dated repeat prescriptions for up to six months is appropriate, particularly where patients may have memory difficulties, cognitive impairment, or other vulnerabilities that place them at risk of running out of medication. This will be assessed on a case by case basis to ensure suitability and safety. Where patients have experienced difficulty obtaining medication on time the practice will consider prescribing a one-off extra medication prescription to provide patients with a month of their time critical medication in hand.”

Source location

Response from Sundon Medical Centre
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England and delegated Integrated Care Boards commission and performance-manage general practice, including addressing persistent performance concerns.

Verbatim wording from the response

“General practice is commissioned and performance-managed by NHS England, with responsibility delegated to Integrated Care Boards, who are expected to work with practices to provide support and agree improvement plans where performance concerns arise. Where issues persist, commissioners can intervene and use contractual levers, including remedial action, to ensure safe and appropriate patient care.”

Source location

2026-0161 - Response from Department of Health and Social Care
Page 1 · response
Published 26 March 2026

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing regulations and NHS pharmacy terms require community pharmacies to dispense NHS medicines with reasonable promptness and notify patients of delays.

Verbatim wording from the response

“The Department recognises that delays in pharmacies processing repeat prescriptions can result in patients unexpectedly running out of vital medicines. That is why all community pharmacies providing dispensing services for NHS patients in England are required to dispense medicines for patients on demand with reasonable promptness. This is set out in regulations and within the terms of service for all pharmacies on the NHS Pharmaceutical list.”

Source location

2026-0161 - Response from Department of Health and Social Care
Page 2 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing urgent-supply arrangements, including pharmacist emergency supplies and NHS 111 referrals, provide routes to obtain urgently needed medicines.

Verbatim wording from the response

“The Department recognises that delays in prescriptions being sent by GPs, such as in Paul Nash’s tragic case, can result in patients being left without vital medication. Provisions are in place to prevent patients being left in this situation. If a patient needs to access an urgent supply of their medicines, then there are a range of options available, which can be found at Emergency prescriptions - NHS.”

Source location

2026-0161 - Response from Department of Health and Social Care
Page 3 · response
Published 26 March 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Consult Community Pharmacy England on the 2026/27 Community Pharmacy Contractual Framework and incorporate learning from Paul Nash’s death.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 26 March 2026.
  2. 2

    Add medication indications and total doses to repeat-prescription instructions for epilepsy medicines.

    Stated by Sundon Medical CentreStated completedThe respondent said that this action was complete when they made their response on 26 March 2026.
  3. 3

    Clarify combined total doses and instructions for taking split-strength epilepsy medicines together on repeat prescriptions.

    Stated by Sundon Medical CentreStated completedThe respondent said that this action was complete when they made their response on 26 March 2026.
  4. 4

    Assess whether additional medication-safety measures are needed for vulnerable patients, including dispensing reviews, earlier intervention and support-record updates.

    Stated by Sundon Medical CentreStated plannedThe respondent said that this action was planned when they made their response on 26 March 2026.
  5. 5

    Create and use a critical medication list identifying medicines where missed doses may cause significant harm.

    Stated by Sundon Medical CentreStated completedThe respondent said that this action was complete when they made their response on 26 March 2026.
  6. 6

    Require medication requests to be submitted in writing through approved electronic or triage routes.

    Stated by Sundon Medical CentreStated completedThe respondent said that this action was complete when they made their response on 26 March 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consult Community Pharmacy England on the 2026/27 Community Pharmacy Contractual Framework and incorporate learning from Paul Nash’s death.

Verbatim wording from the response

“The Department recognises that awareness of emergency supply provisions amongst both patients and pharmacy staff can be improved. The Department is committed to working with the pharmacy sector to improve awareness and ensure patients can access emergency supplies when necessary to prevent harm or death. We are currently in consultation with the sector representative body, Community Pharmacy England, on the 2026/27 Community Pharmacy Contractual Framework. As part of this consultation we will take into account learnings from Paul Nash’s death.”

Source location

2026-0161 - Response from Department of Health and Social Care
Page 4 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add medication indications and total doses to repeat-prescription instructions for epilepsy medicines.

Verbatim wording from the response

“Prescribing instructions to clearly state indication and total dose. For these medications the repeat template must state what the medication is for (indication) after the dose so that both the reception team and any clinician unfamiliar with a patient will know why the medication is being taken. This has been completed for all epilepsy medications.”

Source location

Response from Sundon Medical Centre
Page 2 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clarify combined total doses and instructions for taking split-strength epilepsy medicines together on repeat prescriptions.

Verbatim wording from the response

“Additional safeguards for split-strength medication regimens. Where patients are prescribed more than one strength of a given critical medication the practice will ensure that prescribing instructions clearly state the total dose on each repeat template of that medication and make it explicit that the doses are to be taken together. This is intended to reduce the risk of only one item being issued or requested in error. This also makes clear to reception staff who are not medically trained what the medication is used for and also to clinicians who may not be familiar with the patient for whom they are signing medication. The SEA identified this as an important learning point following this incident. This has been completed for all epilepsy medications.”

Source location

Response from Sundon Medical Centre
Page 2 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess whether additional medication-safety measures are needed for vulnerable patients, including dispensing reviews, earlier intervention and support-record updates.

Verbatim wording from the response

“Enhanced support for vulnerable patients. Where a patient is known to have memory difficulties, cognitive impairment, brain injury and / or reliance on relatives / carers for medication support, the practice will consider whether additional medication safety measures are needed. This may include review of dispensing arrangements, earlier intervention where requests are irregular and clear recording of any relevant support arrangements.”

Source location

Response from Sundon Medical Centre
Page 3 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create and use a critical medication list identifying medicines where missed doses may cause significant harm.

Verbatim wording from the response

“Critical Medications list. We have created a Critical Medication List where missing of doses may lead to significant harm.”

Source location

Response from Sundon Medical Centre
Page 2 · response
Published 26 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require medication requests to be submitted in writing through approved electronic or triage routes.

Verbatim wording from the response

“Written medication requests only. The practice has reinforced that medication requests should be submitted in writing, including through approved electronic routes or the triage system, rather than being taken over the telephone. This is intended to improve accuracy, create a clear audit trail and reduce the risk of misunderstanding or omission when medications and dosages are requested. Patients or their carers may request ‘seizure medication’ or ‘heart medication’ which could lead to errors as clinical staff are not medically trained.”

Source location

Response from Sundon Medical Centre
Page 3 · response
Published 26 March 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026