PFD report

Edwina Rose Moses · Prevention of Future Deaths report

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Issued 22 Dec 2016•South Wales Central

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Unavailability of additional nursing cover for one-to-one support
    Part of recurring concern: Insufficient qualified healthcare staffing capacityPart of recurring concern: Insufficient staffing capacity for required one-to-one patient support
  2. Failure to clearly allocate responsibility for requesting and securing additional nursing cover for one-to-one support
    Part of recurring concern: Unsafe provision of one-to-one care
  3. Inadequate ward staffing levels for safely caring for patients
    Part of recurring concern: Insufficient qualified healthcare staffing capacityPart of recurring concern: Insufficient staffing capacity for required one-to-one patient support
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Establish daily staffing monitoring that identifies patients requiring enhanced observation, includes out-of-hours handover, and checks Nurse Bank availability.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 22 December 2016.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of additional nursing cover for one-to-one support

Wider context from the report

“2. The evidence showed that it was common place for additional nursing cover not to attend and staff were then left to provide one to one cover alongside their main stream duties – which was wholly unrealistic. Given the apparent frequency in which additional nursing cover is “unavailable”, often in the context of dealing with patients suffering with dementia, the issue of appropriate staffing levels on wards and the ability of staff to safely look after patients must be a concern. ”

Is this part of a recurring concern?

Yes — Insufficient qualified healthcare staffing capacity; Insufficient staffing capacity for required one-to-one patient support.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to clearly allocate responsibility for requesting and securing additional nursing cover for one-to-one support

Wider context from the report

“1. The evidence revealed that there was a poor system in place for requesting additional nursing cover to provide one to one support. There was confusion by front line staff as to who was responsible for identifying, booking and ensuring that such help was provided. ”

Is this part of a recurring concern?

Yes — Unsafe provision of one-to-one care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate ward staffing levels for safely caring for patients

Wider context from the report

“2. The evidence showed that it was common place for additional nursing cover not to attend and staff were then left to provide one to one cover alongside their main stream duties – which was wholly unrealistic. Given the apparent frequency in which additional nursing cover is “unavailable”, often in the context of dealing with patients suffering with dementia, the issue of appropriate staffing levels on wards and the ability of staff to safely look after patients must be a concern. ”

Is this part of a recurring concern?

Yes — Insufficient qualified healthcare staffing capacity; Insufficient staffing capacity for required one-to-one patient support.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish daily staffing monitoring that identifies patients requiring enhanced observation, includes out-of-hours handover, and checks Nurse Bank availability.

Verbatim wording from the response

“The Princess of Wales Hospital Managed Unit has reviewed its process around enhanced observation. The review included the standard of completion of Risk Assessments and introducing a process to monitor staffing levels across the site which will include the identification of all patients requiring enhanced observation. There is daily monitoring of staffing levels in place which is subsequently handed over to the Out of Hours team for evenings and weekends. All staff have been made aware of the process to check the Nurse Bank system. This work will link into the Health Board Falls Management group as prevention of falls is one of the main criteria for requesting enhanced observation.”

Source location

2016-0462-Response-by-University-Health-Board.pdf
Page 1 · response
Published 22 December 2016

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Introduce a hospital-wide audit process to monitor adherence to the Increased Nursing Observation Guidelines.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 22 December 2016.
  2. 2

    Link enhanced-observation staffing work with the Health Board Falls Management group.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 22 December 2016.
  3. 3

    Review the enhanced-observation process, including completion standards for risk assessments.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 22 December 2016.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a hospital-wide audit process to monitor adherence to the Increased Nursing Observation Guidelines.

Verbatim wording from the response

“An audit process has been introduced across the Princess of Wales Hospital Managed Unit in February 2017 to monitor adherence to the all elements of the Increased Nursing Observation Guidelines.”

Source location

2016-0462-Response-by-University-Health-Board.pdf
Page 1 · response
Published 22 December 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Link enhanced-observation staffing work with the Health Board Falls Management group.

Verbatim wording from the response

“The Princess of Wales Hospital Managed Unit has reviewed its process around enhanced observation. The review included the standard of completion of Risk Assessments and introducing a process to monitor staffing levels across the site which will include the identification of all patients requiring enhanced observation. There is daily monitoring of staffing levels in place which is subsequently handed over to the Out of Hours team for evenings and weekends. All staff have been made aware of the process to check the Nurse Bank system. This work will link into the Health Board Falls Management group as prevention of falls is one of the main criteria for requesting enhanced observation.”

Source location

2016-0462-Response-by-University-Health-Board.pdf
Page 1 · response
Published 22 December 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the enhanced-observation process, including completion standards for risk assessments.

Verbatim wording from the response

“The Princess of Wales Hospital Managed Unit has reviewed its process around enhanced observation. The review included the standard of completion of Risk Assessments and introducing a process to monitor staffing levels across the site which will include the identification of all patients requiring enhanced observation. There is daily monitoring of staffing levels in place which is subsequently handed over to the Out of Hours team for evenings and weekends. All staff have been made aware of the process to check the Nurse Bank system. This work will link into the Health Board Falls Management group as prevention of falls is one of the main criteria for requesting enhanced observation.”

Source location

2016-0462-Response-by-University-Health-Board.pdf
Page 1 · response
Published 22 December 2016

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026