Report evidence summary
Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised. 35
National Police Air Service
Review NPAS training and operational practices to identify improvements supporting future search safety.
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National Police Air Service
Incorporate the incident footage as a case study and training tool in the next NPAS training course.
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Social Work England
Open fitness-to-practise cases for the identified social workers to enable further enquiries.
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Social Work England
Determine whether reasonable grounds exist to investigate the individual social workers’ actions once all relevant information has been obtained.
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Social Work England
Obtain and assess information from the local authority about involved social workers and any related employer investigations.
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Social Work England
Review coronial documentation and recordings while identifying whether further information or documentation is needed.
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Social Work England
Gather and assess further information required from relevant persons and organisations.
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London Borough of Newham
Conduct monthly Practice Learning Conversation audits across services and moderate samples through senior management.
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London Borough of Newham
Develop Integrated Children’s System changes to strengthen recording of notes and management decisions.
View source
London Borough of Newham
Commission an external NRPF-specialist voluntary organisation to obtain anonymised family feedback annually.
View source
London Borough of Newham
Review and expand the Migrant Health Operational Group’s participation and remit with voluntary organisations, including planned voluntary-sector co-chairing.
View source
London Borough of Newham
Undertake focused case audits covering supervision, management oversight, recording, plans and children’s voices.
View source
London Borough of Newham
Conduct twice-yearly practice weeks involving leadership observation, case-file audits and family feedback.
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London Borough of Newham
Strengthen supervision compliance through monthly management performance meetings, data monitoring and practice-outcome review.
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London Borough of Newham
Provide ongoing specialist consultation, reflective supervision and practice-development support focused on compassionate, relational work with families.
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London Borough of Newham
Review service complaints from 2022 to 2024 with voluntary and community-sector organisations.
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London Borough of Newham
Embed purposeful, child-centred and compassionate recording standards through training and quality-assurance reviews.
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London Borough of Newham
Implement the NRPF Plan template and embed the NRPF Panel Form in the Integrated Children’s System.
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London Borough of Newham
Invite voluntary organisations to NRPF service meetings to develop relationships, promote learning and enhance practice.
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London Borough of Newham
Train NRPF, MASH and Assessment staff in Family Shared Decision Making.
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London Borough of Newham
Deliver trauma-informed and domestic-abuse training for the NRPF team through the London Black Women’s Project.
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London Borough of Newham
Deliver scheduled NRPF refresher training on assessments, relational practice, compassionate recording, human-rights assessments, supervision and Section 20 processes.
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London Borough of Newham
Conduct a peer review of the NRPF service by a highly rated London authority.
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London Borough of Newham
Monitor and review leadership, systems, processes, caseloads, performance, practice, conduct and team culture through the new service quality-assurance programme.
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London Borough of Newham
Continue bi-monthly collaboration meetings between NRPF, voluntary-sector and council services to improve joint support for families.
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London Borough of Newham
Operate Welcome Newham as a weekly one-stop support service for migrant families, including those with No Recourse to Public Funds.
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London Borough of Newham
Offer accommodation and support to families with No Recourse to Public Funds on a without-prejudice basis pending documents or signed forms.
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London Borough of Newham
Increase permanent staffing across Children’s Services to replace agency workers and improve workforce stability.
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London Borough of Newham
Operate twice-monthly NRPF panels to scrutinise family circumstances and prevent drift or delay in decision-making.
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London Borough of Newham
Embed the Circles of Support practice model across Children’s Services to promote compassionate, relational and collaborative interventions.
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London Borough of Newham
Reconfigure and launch the NRPF team with mainly Family Support Project Workers to provide more effective early-help support.
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London Borough of Newham
Provide continuing language, relational, systemic, legal and specialist practice training for social workers and managers.
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London Borough of Newham
Provide ongoing NRPF practice-development coaching, including workshops, individual coaching, joint visits, observation, record review and reflective feedback.
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London Borough of Newham
Review supervision policy to clarify supervision and management-oversight requirements for different family circumstances.
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London Borough of Newham
Operate the Access to Care and Resources Panel to scrutinise and authorise recommendations for children to be looked after.
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× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Inadequate supervision of social workers
Wider context from the report “3. The NRPF team was poorly managed. Social workers were not adequately supervised , and their caseloads were not periodically reviewed. The absence of leadership allowed a gradual erosion of empathy for the very people the team were employed to support. The absence of proper management left inappropriate behaviour unconstrained and allowed irrational decisions made arbitrarily by junior staff, to stand unchecked.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to properly record the rationale for critical NRPF decisions
Wider context from the report “4. Inadequate standards of note-keeping meant that the rationale for critical decisions made by the NRPF were not properly recorded . The absence of clear records diminished both communication within the team and accountability.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to communicate observed heat signatures during searches
Wider context from the report “1. NPAS helicopter resources were utilised in the search for Mazeedat on 29th January 2022. At 16.40, a small circular heat signature was observed by a tactical flight officer within the garden where Mazeedat’s body was ultimately located. The shape and size of the object meant that the object was “discounted” in the search and its presence was not communicated to anyone . Mazeedat was discovered 11 minutes later by a police dog unit on the ground. Whereas the delay in locating Mazeedat did not contribute to her tragic death, the decision to discount such a heat signature could, in another case, amount to a risk of fatal harm.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Culture tolerating unprofessional and antagonistic behaviour towards vulnerable people
Wider context from the report “2. The Adeoye family interactions with the local authority, child services team were characterised by unprofessional behaviour from social workers . A culture existed within the team that tolerated and therefore encouraged overtly antagonistic behaviour towards vulnerable people . Should this hostile environment continue to be enabled, sub-optimal care outcomes will result with an ongoing risk of fatal harm.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to oversee arbitrary decisions made by junior staff
Wider context from the report “3. The NRPF team was poorly managed. Social workers were not adequately supervised, and their caseloads were not periodically reviewed. The absence of leadership allowed a gradual erosion of empathy for the very people the team were employed to support. The absence of proper management left inappropriate behaviour unconstrained and allowed irrational decisions made arbitrarily by junior staff, to stand unchecked .
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to periodically review social workers’ caseloads
Wider context from the report “3. The NRPF team was poorly managed. Social workers were not adequately supervised, and their caseloads were not periodically reviewed . The absence of leadership allowed a gradual erosion of empathy for the very people the team were employed to support. The absence of proper management left inappropriate behaviour unconstrained and allowed irrational decisions made arbitrarily by junior staff, to stand unchecked.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to constrain inappropriate behaviour within the NRPF team
Wider context from the report “3. The NRPF team was poorly managed. Social workers were not adequately supervised, and their caseloads were not periodically reviewed. The absence of leadership allowed a gradual erosion of empathy for the very people the team were employed to support. The absence of proper management left inappropriate behaviour unconstrained and allowed irrational decisions made arbitrarily by junior staff, to stand unchecked.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to appropriately assess heat signatures during searches
Wider context from the report “1. NPAS helicopter resources were utilised in the search for Mazeedat on 29th January 2022. At 16.40, a small circular heat signature was observed by a tactical flight officer within the garden where Mazeedat’s body was ultimately located. The shape and size of the object meant that the object was “discounted” in the search and its presence was not communicated to anyone. Mazeedat was discovered 11 minutes later by a police dog unit on the ground. Whereas the delay in locating Mazeedat did not contribute to her tragic death, the decision to discount such a heat signature could, in another case, amount to a risk of fatal harm.
” Open source report
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review NPAS training and operational practices to identify improvements supporting future search safety.
Verbatim wording from the response “Whilst acknowledging that the delay in locating Mazeedat did not contribute to her tragic death, I fully accept that our training and operational practices require a review to ensure that future deaths are prevented wherever possible. In coming to my decisions I have liaised with ████████, Head of Flight Operations, ████████, Tactical Flight Officer and technical SME, ████████, Training and Quality Standards Manager and ████████, Regional Operations Manager. There is a large breadth of knowledge and experience between these staff members, both in wider aviation and policing.”
Source location Response from National Police Air Service Page 1 · response Published 6 December 2024
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Incorporate the incident footage as a case study and training tool in the next NPAS training course.
Verbatim wording from the response “I will however utilise this footage as a case study / training tool for NPAS that may give perspective to search scenarios moving forward. Should a situation present itself in a similar way it may cause a TFO to think beyond the info / intel where time and circumstances allow. This will be incorporated from the next training course that commences on 14th February.”
Source location Response from National Police Air Service Page 2 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Open fitness-to-practise cases for the identified social workers to enable further enquiries.
Verbatim wording from the response “2) We have opened fitness to practise cases with respect to the following social workers, ████████ and ████████ so that further enquiries can be made. The social workers, in line with our current policies, will not be advised of the cases unless the triage test has been met and we have determined that an investigation must be undertaken.”
Source location Response from Social Work England Page 2 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Determine whether reasonable grounds exist to investigate the individual social workers’ actions once all relevant information has been obtained.
Verbatim wording from the response “3) Once we are satisfied we have all the relevant information we require to make a triage decision, we will then determine whether there are reasonable grounds to investigate any of the individual social worker’s actions.”
Source location Response from Social Work England Page 2 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Obtain and assess information from the local authority about involved social workers and any related employer investigations.
Verbatim wording from the response “1) We have contacted the London Borough of Newham to ask for the details of the social workers that were involved in the case and whether there are any ongoing employer investigations with respect to those social workers regarding their involvement with this case. The London Borough of Newham has responded to us and provided us with relevant information.”
Source location Response from Social Work England Page 2 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review coronial documentation and recordings while identifying whether further information or documentation is needed.
Verbatim wording from the response “3) We have started reviewing the documentation and recordings from the coronial inquest. We are in the process of identifying if further information/documentation may be required from the Local Authority and others. We may also return to you for further information.”
Source location Response from Social Work England Page 2 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Gather and assess further information required from relevant persons and organisations.
Verbatim wording from the response “1) We will gather and assess any further information that we may require from relevant persons/organisations.”
Source location Response from Social Work England Page 2 · response Published 6 December 2024
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Conduct monthly Practice Learning Conversation audits across services and moderate samples through senior management.
Verbatim wording from the response “The Local Authority introduced a Quality Assurance process whereby audits (Practice Learning Conversations – PLC’s) were completed by managers, senior managers and the Quality Assurance Unit on a monthly basis across all services. A sample of which were then moderated by a more Senior Manager to ensure the quality of the audit as well as the accuracy of the finding. This brought about a constant, robust check on services and decision making with families.”
Source location Response from London Borough of Newham Page 5 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop Integrated Children’s System changes to strengthen recording of notes and management decisions.
Verbatim wording from the response “We are working closely with our IT support team to make further changes to our Integrated Children’s System (ICS) in order to support with further strengthening all note-keeping and recording including the recording of management decision making.”
Source location Response from London Borough of Newham Page 13 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Commission an external NRPF-specialist voluntary organisation to obtain anonymised family feedback annually.
Verbatim wording from the response “In the December 2024 audit report, it was recommended that Children’s Services annually commission an external Voluntary Organisation with expertise in NRPF to gain Family Feedback in addition to feedback gained within the Practice Learning Conversations that take place as part of Newham’s Quality Assurance Process. This was in recognition that the positive feedback families gave to the Newham employed auditors (who would have introduced themselves as council employees) might be overly positive due to that context and that an external agency where families could remain anonymous would ensure more accuracy of feedback.”
Source location Response from London Borough of Newham Page 9 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review and expand the Migrant Health Operational Group’s participation and remit with voluntary organisations, including planned voluntary-sector co-chairing.
Verbatim wording from the response “A review of the Terms of Reference of the current Migrant Health Operational Group is to take place by April 2025 to enable key voluntary organisations working with NRPF families to attend and offer critical reflection on systems, processes and decision making. The plan is for a voluntary organisation to co-chair the meeting.”
Source location Response from London Borough of Newham Page 9 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Undertake focused case audits covering supervision, management oversight, recording, plans and children’s voices.
Verbatim wording from the response “The Service has a bi-monthly sample review schedule of case audits by the Service Manager. This is alongside Practice Learning Conversations undertaken by the Quality Assurance Service. In light of the findings made by the Coroner, there will be a particular focus on the following areas in our audit schedule:”
Source location Response from London Borough of Newham Page 11 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Conduct twice-yearly practice weeks involving leadership observation, case-file audits and family feedback.
Verbatim wording from the response “Action | Date
Peer Review of the NRPF Service by a London Authority with Good or Outstanding Ofsted rating. The peer review will consider leadership, quality of practice, quality of management oversight and quality of recording. | By 30/04/25
Twice Yearly Practice Week – this will enable the leadership team in CYPS including the Director of Children’s Services to observe practice, audit children’s files and obtain feedback from families with No Recourse to Public Funds. | First Practice Week will be completed in February 2025
| Second Practice Week will be undertaken in May 2025
As part of ensuring the ongoing improvement of the quality of the service delivery within the NRPF Team, our Quality Assurance Unit shall undertake a review of any Complaints received in the service between 2022 – 2024. We will do this alongside the VCS organisations who may have raised concerns.”
Source location Response from London Borough of Newham Page 12 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Strengthen supervision compliance through monthly management performance meetings, data monitoring and practice-outcome review.
Verbatim wording from the response “As part of our ongoing learning and practice development in 2022, a Family Therapist and Practice Development Social Worker held 1:1 reflective supervision sessions with named team managers to support with improving the quality of supervision, recording and reflecting language that cares in management oversight and supervision records. We are continuing to strengthen and ensure compliance with supervision standards through monthly performance management meetings with the NRPF management team. These meetings are chaired by the Head of MASH, NRPF and Early Help Services. As part of our performance management schedule, a monthly Practice and Outcome Meeting of Head of Services also takes place and is chaired by the Director of Early Help and Safeguarding. This meeting scrutinises the plethora of data collated, hypothesises the reason for the data being what it is and directs improvements.”
Source location Response from London Borough of Newham Page 10 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide ongoing specialist consultation, reflective supervision and practice-development support focused on compassionate, relational work with families.
Verbatim wording from the response “• Monthly practice improvement reflective supervision sessions for 9 months from March to December 2022. This was completed as a specific development plan for the NRPF Team following the complaint made by the Alternative Trust. These sessions used case examples to help workers think about language, the importance of the first contact and developing first impressions with families to ensure mutual warmth and trust. This was used to challenge practice and monitor staff’s practice improvement. The sessions were facilitated by a Family and Systemic Psychotherapist, and attended by Social Workers, Project Workers and the Team Managers in the NRPF Team.”
Source location Response from London Borough of Newham Page 6 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review service complaints from 2022 to 2024 with voluntary and community-sector organisations.
Verbatim wording from the response “Action | Date
Peer Review of the NRPF Service by a London Authority with Good or Outstanding Ofsted rating. The peer review will consider leadership, quality of practice, quality of management oversight and quality of recording. | By 30/04/25
Twice Yearly Practice Week – this will enable the leadership team in CYPS including the Director of Children’s Services to observe practice, audit children’s files and obtain feedback from families with No Recourse to Public Funds. | First Practice Week will be completed in February 2025
| Second Practice Week will be undertaken in May 2025
As part of ensuring the ongoing improvement of the quality of the service delivery within the NRPF Team, our Quality Assurance Unit shall undertake a review of any Complaints received in the service between 2022 – 2024. We will do this alongside the VCS organisations who may have raised concerns.”
Source location Response from London Borough of Newham Page 12 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Embed purposeful, child-centred and compassionate recording standards through training and quality-assurance reviews.
Verbatim wording from the response “Significant improvements have already been made to note-keeping and the recording of actions and decisions.”
Source location Response from London Borough of Newham Page 12 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Implement the NRPF Plan template and embed the NRPF Panel Form in the Integrated Children’s System.
Verbatim wording from the response “Proposed System Change | Date
Introduction of NRPF Plan template following the completion of a Child and Family Assessment. This will ensure regular reviews of the NRPF plans following the completion of Assessments. | This went live on 14/01/25
NRPF Panel Form to be embedded in our ICS system | By 31/03/25”
Source location Response from London Borough of Newham Page 13 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Invite voluntary organisations to NRPF service meetings to develop relationships, promote learning and enhance practice.
Verbatim wording from the response “We plan to invite Voluntary Organisations to the NRPF Service Meeting to develop relationship, promote learning and enhance practice in April 2025, where the frequency of attendance and remit will be established.”
Source location Response from London Borough of Newham Page 9 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Train NRPF, MASH and Assessment staff in Family Shared Decision Making.
Verbatim wording from the response “• Mandatory training to all NRPF, MASH and Assessment team staff on Family Shared Decision Making ensuring families are at the centre of co-produced plans and interventions.”
Source location Response from London Borough of Newham Page 6 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Deliver trauma-informed and domestic-abuse training for the NRPF team through the London Black Women’s Project.
Verbatim wording from the response “In addition, The London Black Women’s Project conducted training with the NRPF Team. The aim was to further enhance their understanding of the journey of migrant families with No Recourse to Public Funds focussing on trauma-informed practice and domestic abuse. This has resulted in an improved awareness and knowledge in relation to trauma informed practice by the NRPF team and further enhanced working in partnership with the Voluntary and Community Sector,”
Source location Response from London Borough of Newham Page 6 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Deliver scheduled NRPF refresher training on assessments, relational practice, compassionate recording, human-rights assessments, supervision and Section 20 processes.
Verbatim wording from the response “Since the Coroner’s findings a further Training Plan for the NRPF team has been created to ensure staff have refresher training and that what occurred to Mazeedat will not occur again.”
Source location Response from London Borough of Newham Page 8 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Conduct a peer review of the NRPF service by a highly rated London authority.
Verbatim wording from the response “Action | Date
Peer Review of the NRPF Service by a London Authority with Good or Outstanding Ofsted rating. The peer review will consider leadership, quality of practice, quality of management oversight and quality of recording. | By 30/04/25
Twice Yearly Practice Week – this will enable the leadership team in CYPS including the Director of Children’s Services to observe practice, audit children’s files and obtain feedback from families with No Recourse to Public Funds. | First Practice Week will be completed in February 2025
| Second Practice Week will be undertaken in May 2025
As part of ensuring the ongoing improvement of the quality of the service delivery within the NRPF Team, our Quality Assurance Unit shall undertake a review of any Complaints received in the service between 2022 – 2024. We will do this alongside the VCS organisations who may have raised concerns.”
Source location Response from London Borough of Newham Page 12 · response Published 6 December 2024
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Monitor and review leadership, systems, processes, caseloads, performance, practice, conduct and team culture through the new service quality-assurance programme.
Verbatim wording from the response “With the launch of the new team on 20th January 2025, we have identified a quality assurance action plan (see below), to be undertaken over the course of the next 3 to 6 months. As part of the quality assurance programme for the newly reconfigured service, leadership, systems and processes in the NRPF Team will be monitored and reviewed. This will ensure further enhanced operational management and leadership oversight of the NRPF Team, including continuing to ensure manageable caseloads for workers. It will also support us to further review our performance, practice, conduct of staff, team culture, and any patterns of behaviours that may give cause for concern.”
Source location Response from London Borough of Newham Page 12 · response Published 6 December 2024
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Continue bi-monthly collaboration meetings between NRPF, voluntary-sector and council services to improve joint support for families.
Verbatim wording from the response “There is the continuation of a bi-monthly “Migrant Help Operational Group” meeting between senior management in the NRPF Service, Voluntary Community Services (VCS) and other council services, such as Housing, Adult’s Social Care, and Children’s Social Care. This originally began in September 2020, was rebranded and expanded in November 2023. The group enables regular collaboration to learn from each other and better jointly support families with No Recourse to Public Funds. These bi-monthly meetings have improved communication between the Local Authority and the VCS groups providing support for immigrant families.”
Source location Response from London Borough of Newham Page 6 · response Published 6 December 2024
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Operate Welcome Newham as a weekly one-stop support service for migrant families, including those with No Recourse to Public Funds.
Verbatim wording from the response ““Welcome Newham” was launched on 11th August 2022. This Council-led weekly one-stop shop offers help to immigrants, including refugees, asylum seekers and migrants with No Recourse to Public Funds. These include families and children who have recently arrived in the Borough, as well as hosts families. The Welcome Newham Team offers a plethora of support to migrant families by referring to appropriate services in the community such as access to education, health care, emergency support, assistance with food, clothing, finance, social connections and community inclusion. Over time, and because of effective partnership working with Voluntary, Community and Faith Sector, Welcome Newham has strengthened its services to vulnerable migrant children, adults and families who are new to the Borough.”
Source location Response from London Borough of Newham Page 7 · response Published 6 December 2024
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Offer accommodation and support to families with No Recourse to Public Funds on a without-prejudice basis pending documents or signed forms.
Verbatim wording from the response “Following the findings of the Quality Assurance Investigation and the findings from the complaint, Children’s Services made significant improvements to ensure that the support our families receive from the NRPF team was of good quality. This included:”
Source location Response from London Borough of Newham Page 6 · response Published 6 December 2024
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Increase permanent staffing across Children’s Services to replace agency workers and improve workforce stability.
Verbatim wording from the response “A focused campaign was launched in 2022 to ensure that social workers and managers were recruited permanently and replaced agency staff who did not provide consistent Relational Practice to families. These improvements can be seen in our staff retention and turnover rates since 2021. In 2021 we had 30% permanent staff (Social Workers and managers) in Children's Services and 70% agency staff. Currently we have 80% permanent staff (Social Workers and managers). Our 20% agency staff receive the same training that permanent staff do as we can invest in them given the lower numbers of them. Many of these agency staff are longstanding. Our turnover rate is now very low and has been on a downward trajectory from 2019-20 where our turnover rate for social workers was 30.2%. In 2023-24 the turnover rate for social workers was 11%.”
Source location Response from London Borough of Newham Page 10 · response Published 6 December 2024
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Operate twice-monthly NRPF panels to scrutinise family circumstances and prevent drift or delay in decision-making.
Verbatim wording from the response “In addition to the launch of our Practice Learning Conversations in 2022, which ensures heightened oversight of cases and practice by all managers including Senior Management, the Head of Service also chairs the NRPF panel twice a month, which allows for greater scrutiny of families’ situations. The purpose of the panel is to scrutinise the work with families and prevent any drift and delay in decision making for the children and families allocated to the service. The panel also ensure the oversight of the family’s circumstances such as their immigration journey, their accommodation needs and the level of support they are receiving. The panel consists of practitioners from Newham Children’s Social Care, Housing and the Legal department.”
Source location Response from London Borough of Newham Page 10 · response Published 6 December 2024
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Embed the Circles of Support practice model across Children’s Services to promote compassionate, relational and collaborative interventions.
Verbatim wording from the response “Newham Children’s Services has been on an improvement journey since 2019, recognising that improvements in practice are crucial to positive outcomes for the children and families we work alongside. In light of this the service had developed an overarching approach to the practice of social work, that is informed by Systemic Psychotherapy, Relational and Restorative Practice. We have built this into an approach we call “Circles of Support”. This is characterised by the idea that all practice is held by Six Key components: Compassion, Curiosity, Collaboration, Community, Confidence and Clarity. This work has directly improved the culture of the NRPF team by collaborative work”
Source location Response from London Borough of Newham Page 6 · response Published 6 December 2024
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Reconfigure and launch the NRPF team with mainly Family Support Project Workers to provide more effective early-help support.
Verbatim wording from the response “In response to the changes in government guidance “Stable Homes Built on Love” the directorate is ready to reimagine the service we offer to Children and Families, including families with No Recourse to Public Funds that will further embed our Circles of Support Practice Model. We are taking the opportunity brought about by these changes to develop a service which is aligned to the principles of “Stable Homes, Built on Love” and Working Together to Safeguard Children 2023. As a result of these changes, the NRPF Team is going through structural changes, and going forward will be made up of mainly Family Support Project Workers instead of Social Workers. This new model ensures workers are able to spend more time offering effective early help support for families with No Recourse to Public Funds.”
Source location Response from London Borough of Newham Page 11 · response Published 6 December 2024
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide continuing language, relational, systemic, legal and specialist practice training for social workers and managers.
Verbatim wording from the response “Training around the use of language and the impact of early conversations on positive outcomes was rolled out in February 2022 - “The power of the 1st Utterance”. “The Power of the 1st Utterance” is an approach developed within the Family and Systemic Psychotherapy field and adapted to social care contexts. It invites the worker (Social Workers in this case) to be mindful about how they start conversations and how these conversational starters construct what follows. The invitation is to start conversations in ways that are appreciative rather than starting from the point of concern. In this way relationships are more likely to be constructive, trusting, collaborative and enabling.”
Source location Response from London Borough of Newham Page 7 · response Published 6 December 2024
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide ongoing NRPF practice-development coaching, including workshops, individual coaching, joint visits, observation, record review and reflective feedback.
Verbatim wording from the response “A named Practice Development Social Worker (PDSW) has been aligned to the team, to further monitor and support ongoing practice development in the service. The PDSW will follow a coaching model that includes the delivery of training workshops covering the above topics and different practice subject matters. This will be followed by 1 to 1 coaching with each worker, including joint visits, practice role modelling, observation of practice, reviewing written records and providing feedback and reflective spaces. We consider that this will directly impact a continuing”
Source location Response from London Borough of Newham Page 8 · response Published 6 December 2024
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review supervision policy to clarify supervision and management-oversight requirements for different family circumstances.
Verbatim wording from the response “The 2024 audit which reviewed all PLCs (audits) undertaken from 2022 to 2024 recommended that management oversight should be further strengthened and the supervision policy reviewed. We are in the process of reviewing our supervision policy to be more specific and clear regarding the frequency of supervision and management oversight for different types of children and family’s circumstances.”
Source location Response from London Borough of Newham Page 11 · response Published 6 December 2024
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How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Operate the Access to Care and Resources Panel to scrutinise and authorise recommendations for children to be looked after.
Verbatim wording from the response “The purpose of the Access to Care and Resource Panel (ACRP) is to scrutinise and authorise all recommendations to look after children under Section 31 and 20 of the Children Act 1989. Newham Children's Services recognises that the decision to look after a child or young person is a momentous and life changing event for them and their family and should only happen with due consideration of all the alternatives, with the needs of the child or young person at the forefront of our consideration.”
Source location Response from London Borough of Newham Page 10 · response Published 6 December 2024
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Investigating every heat source on every incident is impracticable and could be counterproductive by causing delays that contribute to future deaths.
Verbatim wording from the response “Moving forwards, to investigate every heat source on every incident would not be practicable and may be counter productive, leading to delays that could also contribute to future deaths. There will always be a balance to be maintained.”
Source location Response from National Police Air Service Page 2 · response Published 6 December 2024
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation A specific timeframe for completing the evidence review and triage decision cannot be provided because gathering and assessing evidence may take time.
Verbatim wording from the response “As you will appreciate the process of reviewing the documentation, gathering additional evidence and then assessing that evidence may take some time and we are unable to provide you with a specific timeframe in which this will be completed.”
Source location Response from Social Work England Page 3 · response Published 6 December 2024
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The Department for Education is responsible for responding to concerns about child social care and is best placed to provide a formal response.
Verbatim wording from the response “The report raises concerns over the local authority and child services team in the London Borough of Newham. The Department of Education (DfE) has oversight for child social care, and they are best placed to comment on the concerns raised. You may wish to reissue the report to DfE, so they are able to provide a formal response.”
Source location Response from DHSC Page 1 · response Published 6 December 2024
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How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation No safeguarding social worker was necessary because there were no concerns about parenting capacity; such intervention would have been disproportionate.
Verbatim wording from the response “Mazeedat was deemed a Child in Need by the Local Authority by virtue of her parent’s lack of recourse to public funds, homelessness and destitution. The support provided by the NRPF Service was to meet these needs. There were no concerns about Ms Adeoye’s parenting capacity and her ability to meet all Mazeedat’s needs and therefore there was no need for a safeguarding Social Worker. This would have been unnecessarily intrusive and not proportionate.”
Source location Response from London Borough of Newham Page 5 · response Published 6 December 2024
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