PFD report

Edith May Jones · Prevention of Future Deaths report

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Issued 15 May 2026•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
26

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Poor quality of District Nursing team documentation
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Insufficient managerial oversight of complex District Nursing cases
    Part of recurring concern: Unreliable complex case management
  3. Failure of District Nurses to promptly escalate deteriorating patients
    Part of recurring concern: Failure to reliably recognise and respond to acute clinical deterioration
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.17

  1. Action

    Implement an External Clinical Communication and Triage Protocol covering receipt, prioritisation, escalation and documentation of external clinical communications.

    Stated by The Brooke SurgeryStated completedThe respondent said that this action was complete when they made their response on 14 August 2026.
  2. Action

    Review the effectiveness of the Protocol in September 2026.

    Stated by The Brooke SurgeryStated plannedThe respondent said that this action was planned when they made their response on 14 August 2026.
  3. Action

    Include NHS 111 referral management in periodic governance and audit processes.

    Stated by The Brooke SurgeryStated in progressThe respondent said that this action was in progress when they made their response on 14 August 2026.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Poor quality of District Nursing team documentation

Wider context from the report

“1. The quality of the District Nursing team documentation was poor. Consequently, it was difficult to understand the steps taken and the rationale for actions; ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient managerial oversight of complex District Nursing cases

Wider context from the report

“2. There was little evidence of oversight by District Nursing Team managers of how complex cases such as Mrs Jones were being managed; ”

Is this part of a recurring concern?

Yes — Unreliable complex case management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of District Nurses to promptly escalate deteriorating patients

Wider context from the report

“3. There was no prompt escalation of her case by the District Nurses when the situation deteriorated; ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute clinical deterioration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

District Nursing gateway triage failing to identify or proactively manage deteriorating patients

Wider context from the report

“4. The District Nursing gateway referral system had a triage process that did not identify or manage proactively her deteriorating condition. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an effective GP practice system to promptly triage 111 referrals and family-provided information

Wider context from the report

“5. The GP practice did not have an effective system to promptly triage referrals from the 111 service or information provided by a patients family. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an External Clinical Communication and Triage Protocol covering receipt, prioritisation, escalation and documentation of external clinical communications.

Verbatim wording from the response

“Following this, the Practice implemented a new External Clinical Communication and Triage Protocol (‘the Protocol’), which sets out the Practice’s approach to the receipt, prioritisation, escalation and documentation of external clinical communications. The Protocol and its particulars were presented to staff at the clinical meeting on 18 June 2026. It has also been made available on the Practice’s internal knowledge platform, TeamNet, for staff review and future reference.”

Source location

Response from The Brooke Surgery
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the effectiveness of the Protocol in September 2026.

Verbatim wording from the response

“The Practice intends to review the effectiveness of the Protocol in September 2026, and the management of NHS 111 referrals will form part of the Practice’s periodic governance and audit processes.”

Source location

Response from The Brooke Surgery
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include NHS 111 referral management in periodic governance and audit processes.

Verbatim wording from the response

“The Practice intends to review the effectiveness of the Protocol in September 2026, and the management of NHS 111 referrals will form part of the Practice’s periodic governance and audit processes.”

Source location

Response from The Brooke Surgery
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present the Protocol to staff and make it available on the internal knowledge platform for review and future reference.

Verbatim wording from the response

“Following this, the Practice implemented a new External Clinical Communication and Triage Protocol (‘the Protocol’), which sets out the Practice’s approach to the receipt, prioritisation, escalation and documentation of external clinical communications. The Protocol and its particulars were presented to staff at the clinical meeting on 18 June 2026. It has also been made available on the Practice’s internal knowledge platform, TeamNet, for staff review and future reference.”

Source location

Response from The Brooke Surgery
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a revised on-call structure with a duty clinician and second on-call clinician supporting each clinical session.

Verbatim wording from the response

“In September 2025, the Practice introduced a revised on-call structure whereby each clinical session is supported by both a duty clinician and a second on-call clinician. This change, introduced as part of wider service development, has strengthened resilience within the clinical triage system, provided additional support for the escalation of urgent concerns and reduced reliance on a single clinician during periods of high demand.”

Source location

Response from The Brooke Surgery
Page 1 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign Team Leaders active responsibility for record review, staff development and documentation-quality assurance.

Verbatim wording from the response

“• Team Leaders taking an active lead role in reviewing records, supporting staff development and providing assurance regarding documentation quality.”

Source location

Response from Tameside and Glossop Integrated Care
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct deteriorating-patient audits and systematically monitor pathway use, clinical observations and NEWS2 compliance across teams.

Verbatim wording from the response

“The Division also carry out a Deteriorating Patient Audit. The result of that audit demonstrates that clinical monitoring standards for deteriorating patients remain consistently high, with April compliance at 93.3% and July at 92.3%. Physiological observation recording has strengthened further, improving from 93.8% in April to 98.5% in July, demonstrating enhanced reliability in core assessment processes. NEWS2 recording compliance has remained at 100% across both months, evidencing sustained adherence to national early-warning requirements. These metrics confirm robust clinical oversight, reliable recognition of deterioration, and continued improvement in the quality and consistency of patient observations.”

Source location

Response from Tameside and Glossop Integrated Care
Page 5 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a District Nursing Improvement Group to lead work on triage, caseload management, documentation, escalation and monthly audited assurance reporting.

Verbatim wording from the response

“The Divisional Nurse and AHP Director for Integrated Care recently set up the District Nursing Improvement Group providing strategic leadership and governance oversight for strengthening safety, quality and operational reliability across District Nursing. The groups programme of work is centred on improving the triage process to ensure consistent prioritisation and risk-based decision making, enhancing caseload management so workload is balanced, transparent and responsive and raising documentation standards to support accurate clinical records, defensible practice and effective information sharing. A further priority is embedding clearer expectations for recognising”

Source location

Response from Tameside and Glossop Integrated Care
Page 6 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use enhanced documentation audits, Quality Assurance Rounds, accreditation and governance processes to monitor and assure record quality.

Verbatim wording from the response

“• Use of audit findings to inform training priorities, learning activities and quality improvement programme”

Source location

Response from Tameside and Glossop Integrated Care
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce Team Leader of the Day and Coordinator of the Day roles to provide senior support and clear escalation routes.

Verbatim wording from the response

“Since then, several developments have strengthened the service's response to deteriorating patients:”

Source location

Response from Tameside and Glossop Integrated Care
Page 3 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use daily SITREP and out-of-hours handover processes to monitor capacity, demand and acuity and escalate urgent staffing pressures.

Verbatim wording from the response

“• Improved daily management of capacity, demand and acuity through the SITREP process and Out of Hours (OOH) handover meetings, enabling earlier identification of patients requiring urgent intervention and escalation. Each day is RAG rated as Red, Amber or Green dependent on the allocation of visits and the level of deferred activity. All Red rated days are escalated to the Divisional Nurse and AHP Director for support and action. Red days are also incident reported as a red flag staffing for organisational oversight.”

Source location

Response from Tameside and Glossop Integrated Care
Page 3 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen documentation of clinical reasoning, escalation decisions and patient-centred care plans.

Verbatim wording from the response

“• Increased focus on documenting clinical reasoning, escalation decisions and patient-centred care plans.”

Source location

Response from Tameside and Glossop Integrated Care
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit and introduce a senior District Nursing Caseload Facilitator role to strengthen caseload oversight, patient flow and care planning.

Verbatim wording from the response

“The Division has also approved the introduction of a senior District Nursing Caseload Facilitator role, designed to provide strengthened oversight of caseload demand, patient flow and the consistency of care planning. This role will support teams to organise, review and prioritise caseloads more effectively, ensuring that all patients have clear plans, defined outcomes and timely progression through the service. At the time of writing, recruitment to this post is underway and interviews are taking place, reflecting the Division’s commitment to further enhancing safe practice, operational grip and accountable caseload management.”

Source location

Response from Tameside and Glossop Integrated Care
Page 4 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and operate a District Nursing Documentation Group to improve documentation standards and drive continuous improvement.

Verbatim wording from the response

“Since then, the service has implemented a comprehensive documentation improvement programme which has been further strengthened following this inquest. This work has included:”

Source location

Response from Tameside and Glossop Integrated Care
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase caseload reviews and triage to prioritise patients with complex, frail, end-of-life or changing clinical needs.

Verbatim wording from the response

“• Increased use of caseload reviews and triage processes to ensure patients with complex needs, frailty, end-of-life care requirements and changing clinical conditions are appropriately prioritised.”

Source location

Response from Tameside and Glossop Integrated Care
Page 4 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disband the separate triage team and redistribute its resources into clinical roles within each District Nursing Team.

Verbatim wording from the response

“In 2025, the service managed referrals via a separate Triage team, however, on review it was noted that this team lacked the awareness of capacity and demand in teams and this may have contributed to the increase in deferred activity. Therefore, the decision was made to disband this team and redistribute the resource back into clinical roles to strengthen the triage and decision within each District Nursing Team. This enabled prompt and timely decision making by the providing team and removed any delay or unnecessary additional triage burdens.”

Source location

Response from Tameside and Glossop Integrated Care
Page 5 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and refine EMIS templates to support professional decision-making, risk assessment and clinical oversight.

Verbatim wording from the response

“• Review and refinement of EMIS templates to ensure documentation supports professional decision-making, risk assessment and clinical oversight.”

Source location

Response from Tameside and Glossop Integrated Care
Page 2 · response
Published 14 August 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Complete a Significant Event Analysis to identify learning from the incident.

    Stated by The Brooke SurgeryStated completedThe respondent said that this action was complete when they made their response on 14 August 2026.
  2. 2

    Share the Significant Event Analysis learning with Practice staff at a clinical meeting.

    Stated by The Brooke SurgeryStated completedThe respondent said that this action was complete when they made their response on 14 August 2026.
  3. 3

    Recruit seven staff members to increase District Nursing workforce establishment and operational capacity.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 August 2026.
  4. 4

    Deliver a lower-limb wound improvement programme with dedicated theoretical and supervised training clinics and further staff cohorts.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 August 2026.
  5. 5

    Require deferred work or unmet need to receive Band 7 Team Leader review, discussion and approval before re-prioritisation.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 August 2026.
  6. 6

    Introduce dedicated Nursing and Allied Health Professional leads and implement a revised governance and meeting structure.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 August 2026.
  7. 7

    Establish a weekly senior pressure-ulcer and complex-wounds meeting for review, shared learning and coordinated action planning.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 August 2026.
  8. 8

    Establish Leg Ulcer Assessment Clinics and expand training in leg-ulcer management and Critical Lower Limb Pathways.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 August 2026.
  9. 9

    Embed daily safety huddles with enhanced senior oversight for identifying risk and supporting clinical teams.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 August 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a Significant Event Analysis to identify learning from the incident.

Verbatim wording from the response

“On 9 June 2026, a Significant Event Analysis was completed, and the learning from this was shared with Practice staff at a clinical meeting on 18 June 2026.”

Source location

Response from The Brooke Surgery
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the Significant Event Analysis learning with Practice staff at a clinical meeting.

Verbatim wording from the response

“On 9 June 2026, a Significant Event Analysis was completed, and the learning from this was shared with Practice staff at a clinical meeting on 18 June 2026.”

Source location

Response from The Brooke Surgery
Page 2 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit seven staff members to increase District Nursing workforce establishment and operational capacity.

Verbatim wording from the response

“It is known that there is a National shortage of district nurses and Tameside is not different. It is not unknown that in recent years that there have been several reported vacancies across the Service of varying levels of qualification and skill set. Recruitment gaps were contributing to workforce pressures, sickness management challenges, capacity concerns, and reliance on NHS Professionals staffing. There has been a concerted effort over the last 6 months to recruit to the vacant posts, and we are pleased to share:”

Source location

Response from Tameside and Glossop Integrated Care
Page 6 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a lower-limb wound improvement programme with dedicated theoretical and supervised training clinics and further staff cohorts.

Verbatim wording from the response

“The Division is delivering a structured improvement programme to strengthen the assessment and management of lower-limb wounds, with a clear focus on early recognition of non-healing wounds, timely escalation, and consistent use of the limb of concern pathway. This work aims to ensure that patients with compromised limb status are identified at the earliest opportunity and that appropriate interventions, including consideration of compression therapy where clinically indicated, are initiated without delay. To support this, the Division has established dedicated training clinics offering both theoretical teaching and supervised hands-on practice. The programme commenced in July, with five staff completing the training, and further cohorts planned over the next six months to build capability and improve healing outcomes for patients with lower-limb wounds.”

Source location

Response from Tameside and Glossop Integrated Care
Page 5 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require deferred work or unmet need to receive Band 7 Team Leader review, discussion and approval before re-prioritisation.

Verbatim wording from the response

“The Division has implemented a formal requirement that any deferred work or unmet need is escalated to a Band 7 Team Leader for review, discussion, and approval. This process ensures that decisions to move a visit or intervention to another time or day are subject to senior clinical oversight, reducing the risk of inappropriate delay and strengthening accountability for safe caseload management. Once approved, all deferred activity is re-prioritised and scheduled for completion the following day, ensuring patients receive timely care and that emerging risks are identified and mitigated. This structured escalation process provides clear governance, enhances visibility of workload pressures, and supports consistent clinical decision-making across teams.”

Source location

Response from Tameside and Glossop Integrated Care
Page 4 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce dedicated Nursing and Allied Health Professional leads and implement a revised governance and meeting structure.

Verbatim wording from the response

“Significant changes have recently been made to the leadership structure within the community services, strengthening both operational oversight and clinical governance. The introduction of dedicated Leads for Nursing and AHP’s, each reporting to the Divisional Nurse and AHP Director. This has created clearer lines of accountability and enhanced professional leadership across District Nursing. This structure ensures that clinical decision-making, workforce support and quality improvement are guided by senior leaders with the appropriate expertise, enabling more consistent standards of care and more responsible management of emerging risks. Alongside this, a revised meeting structure has been implemented to ensure assurance and governance frameworks are robust, transparent and aligned with organisational expectations.”

Source location

Response from Tameside and Glossop Integrated Care
Page 7 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a weekly senior pressure-ulcer and complex-wounds meeting for review, shared learning and coordinated action planning.

Verbatim wording from the response

“The Division has established a weekly pressure ulcer and complex wounds meeting, chaired on a rotational basis by either the Matron for Tissue Viability or the Divisional Nurse and AHP Director, to provide senior clinical oversight of patients whose wounds are non-healing, deteriorating or complex in nature. This meeting is attended by all District Nurse Team Leaders across the localities, ensuring consistent review, shared learning and coordinated action planning. Through this forum, patients with higher-risk wound presentations are discussed at senior level, with clear actions agreed, monitored and implemented to support safe practice, timely intervention and improvement in wound outcomes.”

Source location

Response from Tameside and Glossop Integrated Care
Page 4 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish Leg Ulcer Assessment Clinics and expand training in leg-ulcer management and Critical Lower Limb Pathways.

Verbatim wording from the response

“The service has further improved wound care practice through increased investment in workforce development, competency assessment and clinical governance. Learning from incidents, inquests and PFD findings has informed expansions in wound assessment, documentation standards and escalation processes. The development of Leg Ulcer Assessment Clinics and enhanced training in leg ulcer management and Critical Lower Limb Pathways has improved staff knowledge, strengthened multidisciplinary working and supported earlier identification of patients at risk of deterioration.”

Source location

Response from Tameside and Glossop Integrated Care
Page 6 · response
Published 14 August 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed daily safety huddles with enhanced senior oversight for identifying risk and supporting clinical teams.

Verbatim wording from the response

“The District Nursing Service continues to embed daily safety huddles, now strengthened by enhanced senior oversight, providing a more reliable structure for identifying risk and supporting clinical teams. Leadership resilience has increased, with clearer operational control and a more coordinated approach to managing capacity, demand and patient flow across the service. These developments collectively reinforce the Trust’s responsibility to ensure that all healthcare services remain safe, effective and accountable, with appropriate governance mechanisms in place to identify concerns early and act promptly.”

Source location

Response from Tameside and Glossop Integrated Care
Page 4 · response
Published 14 August 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026