PFD report

Mr Timothy Charles Clayton · Prevention of Future Deaths report

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Issued 17 Apr 2024•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
14

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to ensure a care plan is in place before discharge
    Part of recurring concern: Unreliable hospital discharge processes
  2. Rushed and uninformed decision making
  3. Failure to provide requisite information before relying on decision-making capacity
    Part of recurring concern: Failure to make capacity-based decisions using relevant information and wishes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Continue improving in-hospital discharge through early planning and early involvement of patients, carers, families and care transfer hubs.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 29 April 2024.
  2. Action

    Provide additional acute bed capacity, supported by capital investment, to improve hospital flow and reduce discharge pressure.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 29 April 2024.
  3. Action

    Establish care transfer hubs across hospitals to coordinate discharges for patients with complex needs.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 29 April 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure a care plan is in place before discharge

Wider context from the report

“2. There was a misunderstanding by a clinician in relation to whether capacity to make a decision can be relied on to justify actions taken when the requisite information which needed to be considered by Mr Clayton in relation to that decision and its consequences had not been provided to him. Mr Clayton’s expressed wish to go home alone, without any care plan in place, was relied on, erroneously, to justify an unsafe discharge on the basis that he had capacity. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Rushed and uninformed decision making

Wider context from the report

“3. The pressure to vacate bed spaces impacted on clinicians’ ability to prepare a properly considered discharge plan and led to rushed uninformed decision making. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide requisite information before relying on decision-making capacity

Wider context from the report

“2. There was a misunderstanding by a clinician in relation to whether capacity to make a decision can be relied on to justify actions taken when the requisite information which needed to be considered by Mr Clayton in relation to that decision and its consequences had not been provided to him. Mr Clayton’s expressed wish to go home alone, without any care plan in place, was relied on, erroneously, to justify an unsafe discharge on the basis that he had capacity. ”

Is this part of a recurring concern?

Yes — Failure to make capacity-based decisions using relevant information and wishes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure an adequately assessed discharge planning policy

Wider context from the report

“1. The policy in relation to discharge planning remains under review, including how families are to be involved, so it has not been possible to assess the adequacy of the new policy. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to protect properly considered discharge planning from bed-space pressure

Wider context from the report

“3. The pressure to vacate bed spaces impacted on clinicians’ ability to prepare a properly considered discharge plan and led to rushed uninformed decision making. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge processes; Unsafe pressure on hospital admission and discharge decisions from bed capacity constraints.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue improving in-hospital discharge through early planning and early involvement of patients, carers, families and care transfer hubs.

Verbatim wording from the response

“The Urgent and emergency care recovery plan year 2: Building on learning from 2023/24, published in May 2024, sets out commitment to continue to improve in-hospital discharge processes by ensuring early discharge planning, including the effective involvement of patients, carers and families, in line with statutory guidance. Acute providers are asked to continue to improve in-hospital processes to improve timeliness of discharge, including early discharge planning from the point of admission and early involvement of care transfer hubs where patients are likely to have more complex discharge needs.”

Source location

Response from NHS England
Page 2 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide additional acute bed capacity, supported by capital investment, to improve hospital flow and reduce discharge pressure.

Verbatim wording from the response

“The delivery plan for recovering urgent and emergency care services committed to providing the NHS with additional bed capacity to improve hospital flow and performance. The target of 5,000 additional core general and acute beds, against previously planned levels, was met and consistently exceeded in January 2024, supported by £250 million for 30 capital schemes across the country. 2024/25 operational planning guidance sets out an ask for systems to maintain their levels of acute core general and acute beds in 2024/25, and to expand their bedded and non-bedded intermediate care capacity, through the additional £400 million distributed via the Better Care Fund (BCF), to support improvements in hospital discharge and enable step-up care in the community.”

Source location

Response from NHS England
Page 1 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish care transfer hubs across hospitals to coordinate discharges for patients with complex needs.

Verbatim wording from the response

“plan was the requirement that all Trusts work together with local authorities and system partners to establish a Care Transfer Hub to manage discharges for patients with more complex needs.”

Source location

Response from NHS England
Page 2 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly local discharge audits and a Trust-wide audit to monitor compliance with the revised discharge policy.

Verbatim wording from the response

“The effectiveness of the new policy will be reviewed through a planned Trust-wide audit in November 2024 which will be presented and any actions resulting from this monitored by the Patient Safety and Quality Group.”

Source location

Response from St George's, Epsom and St Helier
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refresh safeguarding and Mental Capacity Act training into two sessions supported by dedicated e-learning modules.

Verbatim wording from the response

“Following the investigation, the safeguarding training at the Trust has been reviewed and training has been updated include Mr Claytons case anonymised to support training. Following the inquest, further actions have been taken to strengthen the training. Whilst currently Mental Capacity Act training is included as part of Safeguarding Training, the Trust has reviewed the safeguarding training, and will deliver the training in 2 separate sessions with eLearning modules which are being imported from St George’s Hospital to support the face-to-face offering. This will further allow staff to have further developed their understanding and responsibilities and duties under the Mental Capacity Act than currently in one single session. The specific Mental Capacity Act training objectives are;”

Source location

Response from St George's, Epsom and St Helier
Page 6 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide additional safeguarding and Mental Capacity Act training, including individualised training for Trust discharge coordinators.

Verbatim wording from the response

“As well as the existing scheduled safeguarding training sessions during 2024/2025, an additional member of the Safeguarding team has been employed to facilitate increased training sessions to provide additional training within areas where there are high numbers of medical discharges including Buckley Ward and provide additional sessions above previously scheduled sessions. The discharge coordinators across the Trust will additionally receive individualised training on safeguarding and mental capacity assessments. Compliance with safeguarding and mental capacity assessment training will be monitored through the statutory and mandatory training dash boards for each division in the Senior Leadership Team Meetings.”

Source location

Response from St George's, Epsom and St Helier
Page 6 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen discharge escalation pathways and communicate safe-discharge expectations through senior-leadership presentations and staff communications.

Verbatim wording from the response

“As a result of the Inquest and the concerns raised, the Trust has revised the discharge policy to ensures that the processes to gather the information required, the responsibilities of clinicians and the escalation processes for safe, timely and appropriate discharge of patients are clear. Staff have been encouraged to escalate to their senior managers when they have concerns regarding discharge through the Topic of the Week. The Site Chief Medical Officer and Site Chief Nursing Officer has presented this at key senior leadership meetings including the Clinical Leads meeting, Divisional Senior Leadership Team meeting and Divisional Medical Directors meetings. Escalation processes have been strengthened to ensure that there is a clear pathway for concerns for clinical and clinical operational teams within working hours and out of hours.”

Source location

Response from St George's, Epsom and St Helier
Page 7 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review, update and approve the discharge policy to identify vulnerable patients, involve families and clarify safe-discharge responsibilities and escalation processes.

Verbatim wording from the response

“The Root Cause Analysis undertaken following this incident identified the fact that Mr Clayton was a vulnerable adult and so a complex discharge pathway should have been triggered as required within the Trust’s discharge policy. As a result of this investigation, the principles of effective discharge processes were reviewed, safe check lists embedded into practice and clinical practice reviewed. Subsequent to the Inquest the Hospital Discharge and Criteria to Reside Policy (ESTH/POL/64521) has been reviewed, updated and approved and shared with staff in the organisation. This policy provides clarity on the identification of vulnerable patients for discharge and outlines the responsibilities of patients, family and carers to be included in the discharge planning. The policy encourages families to raise concerns and, where concerns are raised, supports how these are managed.”

Source location

Response from St George's, Epsom and St Helier
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed safe discharge checklists into clinical practice and review discharge practice following the incident investigation.

Verbatim wording from the response

“The Root Cause Analysis undertaken following this incident identified the fact that Mr Clayton was a vulnerable adult and so a complex discharge pathway should have been triggered as required within the Trust’s discharge policy. As a result of this investigation, the principles of effective discharge processes were reviewed, safe check lists embedded into practice and clinical practice reviewed. Subsequent to the Inquest the Hospital Discharge and Criteria to Reside Policy (ESTH/POL/64521) has been reviewed, updated and approved and shared with staff in the organisation. This policy provides clarity on the identification of vulnerable patients for discharge and outlines the responsibilities of patients, family and carers to be included in the discharge planning. The policy encourages families to raise concerns and, where concerns are raised, supports how these are managed.”

Source location

Response from St George's, Epsom and St Helier
Page 3 · response
Published 29 April 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Discuss all Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning across national and regional NHS services.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 29 April 2024.
  2. 2

    Communicate anonymised learning and actions from the case across the Trust and Group.

    Stated by Epsom and St Helier University Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 29 April 2024.
  3. 3

    Monitor safeguarding and Mental Capacity Act training compliance through divisional training dashboards and performance meetings.

    Stated by Epsom and St Helier University Hospitals NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 April 2024.
  4. 4

    Employ an additional safeguarding team member to deliver increased training sessions in high-discharge areas.

    Stated by Epsom and St Helier University Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 29 April 2024.
  5. 5

    Share the updated discharge policy and safe-discharge learning with Trust staff through staff and patient-safety bulletins.

    Stated by Epsom and St Helier University Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 29 April 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Carer assessments may need to be undertaken by the appropriate social work team under applicable care legislation.

    Stated by Epsom and St Helier University Hospitals NHS TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss all Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around preventable deaths are shared across the NHS at both a national and regional level and helps us pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 2 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate anonymised learning and actions from the case across the Trust and Group.

Verbatim wording from the response

“c) Communication has been sent across the Epsom & St Helier University Hospitals Trust site and Group which provides anonymised learning and actions taken in relation to Mr Clayton’s case.”

Source location

Response from St George's, Epsom and St Helier
Page 8 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor safeguarding and Mental Capacity Act training compliance through divisional training dashboards and performance meetings.

Verbatim wording from the response

“As well as the existing scheduled safeguarding training sessions during 2024/2025, an additional member of the Safeguarding team has been employed to facilitate increased training sessions to provide additional training within areas where there are high numbers of medical discharges including Buckley Ward and provide additional sessions above previously scheduled sessions. The discharge coordinators across the Trust will additionally receive individualised training on safeguarding and mental capacity assessments. Compliance with safeguarding and mental capacity assessment training will be monitored through the statutory and mandatory training dash boards for each division in the Senior Leadership Team Meetings.”

Source location

Response from St George's, Epsom and St Helier
Page 6 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ an additional safeguarding team member to deliver increased training sessions in high-discharge areas.

Verbatim wording from the response

“As well as the existing scheduled safeguarding training sessions during 2024/2025, an additional member of the Safeguarding team has been employed to facilitate increased training sessions to provide additional training within areas where there are high numbers of medical discharges including Buckley Ward and provide additional sessions above previously scheduled sessions. The discharge coordinators across the Trust will additionally receive individualised training on safeguarding and mental capacity assessments. Compliance with safeguarding and mental capacity assessment training will be monitored through the statutory and mandatory training dash boards for each division in the Senior Leadership Team Meetings.”

Source location

Response from St George's, Epsom and St Helier
Page 6 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the updated discharge policy and safe-discharge learning with Trust staff through staff and patient-safety bulletins.

Verbatim wording from the response

“The Root Cause Analysis undertaken following this incident identified the fact that Mr Clayton was a vulnerable adult and so a complex discharge pathway should have been triggered as required within the Trust’s discharge policy. As a result of this investigation, the principles of effective discharge processes were reviewed, safe check lists embedded into practice and clinical practice reviewed. Subsequent to the Inquest the Hospital Discharge and Criteria to Reside Policy (ESTH/POL/64521) has been reviewed, updated and approved and shared with staff in the organisation. This policy provides clarity on the identification of vulnerable patients for discharge and outlines the responsibilities of patients, family and carers to be included in the discharge planning. The policy encourages families to raise concerns and, where concerns are raised, supports how these are managed.”

Source location

Response from St George's, Epsom and St Helier
Page 3 · response
Published 29 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Carer assessments may need to be undertaken by the appropriate social work team under applicable care legislation.

Verbatim wording from the response

“A carers needs must be considered during the discharge planning process, and a carers assessment may need to be undertaken by the appropriate social work team, as per the Care Act (2014) and the Health and Care Act (2022). Factors that need consideration include: the carers role, breaks and social life, physical and mental wellbeing, finance, work responsibilities, education and training, future caring role, practical and emotional support, emergencies and alternative care arrangements, access to information and advocacy, personal safety, and risk management.”

Source location

Response from St George's, Epsom and St Helier
Page 5 · response
Published 29 April 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026