PFD report

Margaret Elaine Wright · Prevention of Future Deaths report

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Issued 11 May 2015•Manchester West

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
0

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to telephone patients or their families for further information when a home visit is requested
    Part of recurring concern: Failure to reliably telephone patients when follow-up or assessment requires it
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

No linked response statements

No respondent-stated action or position is clearly linked to these concerns.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to telephone patients or their families for further information when a home visit is requested

Wider context from the report

“(1) The Doctors did not at that time telephone patients or their families when a home visit had been requested to obtain further information about the patient’s situation. Had that happened in this case Mrs Wright would have received a priority visit, although there was no evidence that this would have affected the outcome. Evidence was given that since Mrs Wright’s death a system of a Doctor telephoning patients or their families prior to visiting had been introduced, both in the Doctors practice in question and in the local area. Evidence was given that this best practice should be drawn to the attention of the Secretary of State for Health in order to prevent future deaths. ”

Is this part of a recurring concern?

Yes — Failure to reliably telephone patients when follow-up or assessment requires it.

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Responsibility for sending patient discharge summaries rests with the discharging NHS Trust, rather than the responding department.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for sending patient discharge summaries rests with the discharging NHS Trust, rather than the responding department.

Verbatim wording from the response

“The second, and most concerning, highlights the fact that the GP practice did not receive a patient discharge summary for Mrs Wright, from Manchester Royal Infirmary, leaving the home visits doctor unaware of her recent surgery.”

Source location

2015-0183-Response-by-Department-of-Health
Page 1 · response
Published 11 May 2015

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026