PFD report

Sheila Stokes · Prevention of Future Deaths report

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Issued 9 Dec 2016•Nottinghamshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to contact and follow up patients who DNA appointments
    Part of recurring concern: Failure to maintain follow-up of patients who disengage from carePart of recurring concern: Unreliable arrangement and communication of patient appointments and follow-up
  2. Lack of a clear timetable and named consultant responsibility for custom-made graft final sign-off
  3. Failure to advise and update patients on custom-made graft timescales
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Transfer the legal team into the Governance Directorate to strengthen collaboration with the Clinical Governance Unit and support earlier identification of investigation and witness-evidence deficiencies.

    Stated by Sherwood Forest Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 12 February 2017.
  2. Action

    Conduct regular audits of the DNA process to verify adherence.

    Stated by Sherwood Forest Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2017.
  3. Action

    Relaunch and standardize the Trust-wide DNA process, including same-day clinician review, documented actions, safeguarding escalation, and GP notification on discharge.

    Stated by Sherwood Forest Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    An earlier vascular appointment could not be provided because clinic capacity was limited during the relevant period.

    Stated by Sherwood Forest Hospitals NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to contact and follow up patients who DNA appointments

Wider context from the report

“1. Review of administrative systems for contacting and following up patients who DNA appointments – with such correspondence to be copied to their GPs. ”

Is this part of a recurring concern?

Yes — Failure to maintain follow-up of patients who disengage from care; Unreliable arrangement and communication of patient appointments and follow-up.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a clear timetable and named consultant responsibility for custom-made graft final sign-off

Wider context from the report

“3. Vascular surgeons based at both KMH and NUH should consider having a clear agreed protocol for obtaining custom-made grafts – to include such matters as : a. A clear pathway for contacting and sending scan results to manufacturers. b. Limited no of consultants dealing with these cases. c. Clear timetable between first contact with manufacturer and final sign off – with responsibility of a named consultant to ensure there is no delay. d. Advising and updating patients on these timescales. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to advise and update patients on custom-made graft timescales

Wider context from the report

“3. Vascular surgeons based at both KMH and NUH should consider having a clear agreed protocol for obtaining custom-made grafts – to include such matters as : a. A clear pathway for contacting and sending scan results to manufacturers. b. Limited no of consultants dealing with these cases. c. Clear timetable between first contact with manufacturer and final sign off – with responsibility of a named consultant to ensure there is no delay. d. Advising and updating patients on these timescales. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Witness statements to the coroner omitting relevant trust delay

Wider context from the report

“5. Nature and content of the witness statements provided to the coroner, which again refer only to delay by the manufacturer, which is clearly not the central issue in this case. ”

Is this part of a recurring concern?

Yes — Failure to include material information in formal statements; Unreliable disclosure of relevant evidence in formal proceedings.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Incomplete investigation of events failing to address trust delay

Wider context from the report

“4. Adequacy of the trust’s investigation of these events – in particular the morbidity and mortality meeting discussion, which was incomplete, and does not refer to delay by the trust at all. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to copy DNA appointment correspondence to GPs

Wider context from the report

“1. Review of administrative systems for contacting and following up patients who DNA appointments – with such correspondence to be copied to their GPs. ”

Is this part of a recurring concern?

Yes — Unreliable arrangement and communication of patient appointments and follow-up.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure timely receipt and action on RAD alerts

Wider context from the report

“2. System for ensuring RAD alerts are received and acted on timeously. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a clear pathway for contacting manufacturers and sending scan results

Wider context from the report

“3. Vascular surgeons based at both KMH and NUH should consider having a clear agreed protocol for obtaining custom-made grafts – to include such matters as : a. A clear pathway for contacting and sending scan results to manufacturers. b. Limited no of consultants dealing with these cases. c. Clear timetable between first contact with manufacturer and final sign off – with responsibility of a named consultant to ensure there is no delay. d. Advising and updating patients on these timescales. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transfer the legal team into the Governance Directorate to strengthen collaboration with the Clinical Governance Unit and support earlier identification of investigation and witness-evidence deficiencies.

Verbatim wording from the response

“The legal team at Sherwood Forest Hospitals NHS FT is soon to be made part of the Governance Directorate, with offices adjacent. This will enable a greater working relationship between the legal team and the Clinical Governance Unit which it is expected will make matters requiring investigation clearer from the outset. Any insufficiency in witness evidence can be addressed at an earlier stage.”

Source location

2016-0439-Response-by-Sherwood-Forest-Hospitals-NHS-Trust
Page 5 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct regular audits of the DNA process to verify adherence.

Verbatim wording from the response

“A number of managers involved in the Outpatient service carry out DNA audits on a regular basis to ensure that the process is being adhered to. We are happy to provide audits of this process should you require.”

Source location

2016-0439-Response-by-Sherwood-Forest-Hospitals-NHS-Trust
Page 2 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Relaunch and standardize the Trust-wide DNA process, including same-day clinician review, documented actions, safeguarding escalation, and GP notification on discharge.

Verbatim wording from the response

“The DNA process was re-launched in June 2016 (see the flow chart attached) as it was clear that there was not a consistent approach to dealing with DNAs across the Trust. This process ensures that DNAs are dealt with on the day. Clinic staff will place a DNA sticker into the patient’s notes and ensure this is completed by the clinician who indicates the action to be taken e.g. further appointment within given timescale or discharge. The clinician can also highlight if there are any safeguarding concerns and request the notes to be returned to their Patient Pathway Co-ordinator (PPC) for further action to be taken.”

Source location

2016-0439-Response-by-Sherwood-Forest-Hospitals-NHS-Trust
Page 2 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Upgrade EMRAD to provide simultaneous text-message and email alerts to relevant clinicians and referring trusts.

Verbatim wording from the response

“A series of upgrades to the EMRAD systems are underway, which will include a facility to electronically alert clinicians via text message to mobile devices and emails simultaneously which should further enhance the alert system. This should be available to alert not just staff at this Trust but also referring clinicians from NUH and other local trusts that are part of the East Midlands EMRAD/PACS consortium. It also allows specialised reporting radiologists at one of the consortium trusts to report directly on images taken at other Trusts.”

Source location

2016-0439-Response-by-Sherwood-Forest-Hospitals-NHS-Trust
Page 3 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot scanning DNA reconciliation slips into Medway to create a permanent record of requested actions.

Verbatim wording from the response

“The receptionist will input an outcome for the appointment and makes any further appointments as requested by the clinician before sending the notes to the PPC. If the patient is discharged at the clinician’s request a DNA letter will be sent to both the patient and their GP to indicate the discharge has taken place. However, prior to discharging the patient a check is made to ensure that the patient was sent an appointment letter and also that the address for the patient recorded on Medway, matches that on the Summary Care Record. The reconciliation slips which indicate the actions requested by the clinician are destroyed after completion of the task. However, the DNA sticker remains within the case notes permanently and is a record of the request. The Trust is planning to commence a pilot of scanning reconciliation slips into Medway, providing a permanent record.”

Source location

2016-0439-Response-by-Sherwood-Forest-Hospitals-NHS-Trust
Page 2 · response
Published 12 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

An earlier vascular appointment could not be provided because clinic capacity was limited during the relevant period.

Verbatim wording from the response

“Mrs S did not attend this appointment and this was inputted onto our system as a ‘DNA’ and she was to have a new appointment made (see appendix 3). We believe that our staff telephoned Mrs S the following day (28th July) to make another appointment for her which was for the 14th September and from the comment made, it was noted that she would like to be seen earlier if there was opportunity by reason of a cancellation (see appendix 4). We believe that it is likely that this date of 14 ████████”

Source location

2016-0439-Response-by-Sherwood-Forest-Hospitals-NHS-Trust
Page 1 · response
Published 12 February 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Hold weekly monitoring meetings to identify outpatient clinic capacity constraints and escalate unresolved issues through operational leadership.

    Stated by Sherwood Forest Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold weekly monitoring meetings to identify outpatient clinic capacity constraints and escalate unresolved issues through operational leadership.

Verbatim wording from the response

“Another improvement initiated by the Outpatient Board is a weekly monitoring meeting with all Business Managers to review any clinic capacity issues, for patients awaiting appointments. Any capacity constraints are raised with business managers and escalated to Divisional General Managers and the Chief Operating Officer if not resolved.”

Source location

2016-0439-Response-by-Sherwood-Forest-Hospitals-NHS-Trust
Page 2 · response
Published 12 February 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026