PFD report

Mr Harold Goulding · Prevention of Future Deaths report

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Issued 14 Jul 2016•London (East)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to notify relevant healthcare providers of changes in a care home resident’s General Practitioner
  2. Failure of General Practitioners to review and approve care home residents’ Medication Administration Records
    Part of recurring concern: Failure to reliably conduct clinically required medication reviewsPart of recurring concern: Failure to reliably verify medication information during care assessmentsPart of recurring concern: Unreliable medication checking in care homes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Create a handover document for sharing relevant new-resident information with the new GP.

    Stated by Orchard Care HomesStated completedThe respondent said that this action was complete when they made their response on 14 July 2016.
  2. Action

    Have the duty nurse accompany GPs on rounds and review medication administration charts and care plans to share relevant information.

    Stated by Orchard Care HomesStated completedThe respondent said that this action was complete when they made their response on 14 July 2016.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to notify relevant healthcare providers of changes in a care home resident’s General Practitioner

Wider context from the report

“1. The evidence revealed a breakdown of communication between the anti-coagulation clinic, the General Practitioner and the Care Home. The Care Home had registered Mr Goulding with a new General Practitioner but did not notify the anti-coagulation clinic of the details of the new General Practitioner. The community pharmacist therefore continued to provide reports to the old GP. 2. The General Practitioner provided the lead in relation to the administration of medication at the care home. The General Practitioner did not however consider the Medication Administration Record held by the home. The staff providing evidence from the care home agreed that it would reduce risk in the future, if a system is in place to ensure that the General Practitioner attending for new resident reviews, considers and approves the medication set out within the Medication Administration Record. This would not only provide assurance to the Care Home staff in relation to medication that they are administering, but would also ensure that GPs are fully aware of the medication that residents are currently receiving. It was further agreed that in order to reduce future risk, the Care Home staff should take the lead in ensuring that any other health agencies providing care to new residents are informed when the home registers new residents with a new General Practitioner, so that information can be correctly shared. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of General Practitioners to review and approve care home residents’ Medication Administration Records

Wider context from the report

“1. The evidence revealed a breakdown of communication between the anti-coagulation clinic, the General Practitioner and the Care Home. The Care Home had registered Mr Goulding with a new General Practitioner but did not notify the anti-coagulation clinic of the details of the new General Practitioner. The community pharmacist therefore continued to provide reports to the old GP. 2. The General Practitioner provided the lead in relation to the administration of medication at the care home. The General Practitioner did not however consider the Medication Administration Record held by the home. The staff providing evidence from the care home agreed that it would reduce risk in the future, if a system is in place to ensure that the General Practitioner attending for new resident reviews, considers and approves the medication set out within the Medication Administration Record. This would not only provide assurance to the Care Home staff in relation to medication that they are administering, but would also ensure that GPs are fully aware of the medication that residents are currently receiving. It was further agreed that in order to reduce future risk, the Care Home staff should take the lead in ensuring that any other health agencies providing care to new residents are informed when the home registers new residents with a new General Practitioner, so that information can be correctly shared. ”

Is this part of a recurring concern?

Yes — Failure to reliably conduct clinically required medication reviews; Failure to reliably verify medication information during care assessments; Unreliable medication checking in care homes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a handover document for sharing relevant new-resident information with the new GP.

Verbatim wording from the response

“When the GP visits the Home to attend to the resident’s needs, the Nurse on duty will accompany the GP on his rounds and go through the medication administration charts and care plans to ensure all information is shared where necessary. A handover document for use with new resident’s details has been created to ensure relevant information is shared with the new GP where required.”

Source location

2016-0248-Response-by-Orchard-Care-Homes
Page 2 · response
Published 14 July 2016

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Have the duty nurse accompany GPs on rounds and review medication administration charts and care plans to share relevant information.

Verbatim wording from the response

“When the GP visits the Home to attend to the resident’s needs, the Nurse on duty will accompany the GP on his rounds and go through the medication administration charts and care plans to ensure all information is shared where necessary. A handover document for use with new resident’s details has been created to ensure relevant information is shared with the new GP where required.”

Source location

2016-0248-Response-by-Orchard-Care-Homes
Page 2 · response
Published 14 July 2016

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Hold meetings with nursing staff to discuss the incident and lessons for preventing similar occurrences.

    Stated by Orchard Care HomesStated completedThe respondent said that this action was complete when they made their response on 14 July 2016.
  2. 2

    Introduce daily nursing staff meetings to strengthen communication about residents’ daily care and coordination with outside professionals.

    Stated by Orchard Care HomesStated completedThe respondent said that this action was complete when they made their response on 14 July 2016.
  3. 3

    Create and use a protocol supporting the existing policy on working with outside professionals to improve communication between home staff and professionals.

    Stated by Orchard Care HomesStated completedThe respondent said that this action was complete when they made their response on 14 July 2016.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold meetings with nursing staff to discuss the incident and lessons for preventing similar occurrences.

Verbatim wording from the response

“The Home Manager, Deputy Manager and Clinical Lead have held meetings with all the Nurses employed by Alexander Court. The purpose of this meeting was to discuss the incident with the late Mr Goulding and lessons learnt to prevent similar occurrences.”

Source location

2016-0248-Response-by-Orchard-Care-Homes
Page 1 · response
Published 14 July 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce daily nursing staff meetings to strengthen communication about residents’ daily care and coordination with outside professionals.

Verbatim wording from the response

“Daily meetings have been put into place with the Nursing staff to ensure that communication is paramount for the daily care of the residents and working with outside Professionals. A protocol document has been created to work alongside the policy of Working with Professionals, to enable better working communications with the Home staff and outside professionals.”

Source location

2016-0248-Response-by-Orchard-Care-Homes
Page 1 · response
Published 14 July 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create and use a protocol supporting the existing policy on working with outside professionals to improve communication between home staff and professionals.

Verbatim wording from the response

“Daily meetings have been put into place with the Nursing staff to ensure that communication is paramount for the daily care of the residents and working with outside Professionals. A protocol document has been created to work alongside the policy of Working with Professionals, to enable better working communications with the Home staff and outside professionals.”

Source location

2016-0248-Response-by-Orchard-Care-Homes
Page 1 · response
Published 14 July 2016

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026