PFD report

BRIAN STANNARD · Prevention of Future Deaths report

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Issued 14 Nov 2017•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to provide adequately trained and equipped staff for people with coexisting mental and physical ill-health
    Part of recurring concern: Failure to ensure physical healthcare staff can safely care for patients with significant mental health needsPart of recurring concern: Inadequate integrated care for people with co-occurring physical and mental health needs
  2. Failure to complete staff records fully during the same shift
    Part of recurring concern: Insufficient workload capacity for timely clinical record completion
  3. Workload-related delays in staff record completion
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care recordsPart of recurring concern: Insufficient workload capacity for timely clinical record completion
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Provide site visits from business-change and training specialists to develop staff use of the Lorenzo system.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 15 February 2018.
  2. Action

    Improve health-record completion through an organisation-wide programme with active monitoring.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 15 February 2018.
  3. Action

    Work with clinical teams to provide sufficient staffing and equipment for consistent, balanced work allocation.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 15 February 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Providing accommodation supporting individuals with complex and fluctuating needs is outside the Trust’s direct control.

    Stated by Norfolk and Suffolk NHS Foundation TrustOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide adequately trained and equipped staff for people with coexisting mental and physical ill-health

Wider context from the report

“(1) Mr Stannard had mental ill health and physical ill health. He was placed at a Nursing Home to manage his physical ill health as this was seen as the priority at the time of admission. Staff at the Home were not adequately equipped to deal with his mental ill health as his physical health improved. This not only raises concern with regard to the safety and well-being of the individual concerned, but also with regard to the staff involved in Mr Stannard’s care. They were not trained mental health individuals and were required to deal with attempts at and threats of self-harm and suicide by Mr Stannard. There did not appear to be a Home available where staff were adequately trained to deal with a person’s mental and physical ill-health. ”

Is this part of a recurring concern?

Yes — Failure to ensure physical healthcare staff can safely care for patients with significant mental health needs; Inadequate integrated care for people with co-occurring physical and mental health needs.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete staff records fully during the same shift

Wider context from the report

“(2) Records of staff were not always completed or fully completed. Staff are now provided with laptops to aid flexibility with regard to record keeping. It is understood staff are now required to complete their records by the end of each shift. Due to the volume of work, it is not clear if members of staff are given sufficient time and space to see the service user and then to write up their records during the same shift. ”

Is this part of a recurring concern?

Yes — Insufficient workload capacity for timely clinical record completion.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Workload-related delays in staff record completion

Wider context from the report

“(3) Due to volume of work, some staff may be completing their records in their own time. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records; Insufficient workload capacity for timely clinical record completion.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of all staff to use the Lorenzo computer system to its full potential

Wider context from the report

“(4) The Lorenzo computer system was brought in some years ago. It does not appear to be fully operational and used to its full potential by all staff. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the Lorenzo computer system to be fully operational

Wider context from the report

“(4) The Lorenzo computer system was brought in some years ago. It does not appear to be fully operational and used to its full potential by all staff. ”

Is this part of a recurring concern?

Yes — Unreliable operation of the Lorenzo clinical information system.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide site visits from business-change and training specialists to develop staff use of the Lorenzo system.

Verbatim wording from the response

“The system is fully operational, however the Trust is aware and is addressing some issues with it. Staff are currently receiving site visits from business change and training specialists to continue to develop their use of the system and the Trust is working with the system suppliers to improve its performance and usability.”

Source location

2017-0394-Response
Page 2 · response
Published 15 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve health-record completion through an organisation-wide programme with active monitoring.

Verbatim wording from the response

“Your report confirmed the findings of the RCA report that aspects of Mr Stannard’s health record had not been maintained to the expected standard, notably risk assessment and care plans. The Trust are engaged in a program to improve its performance in this area with active monitoring at all levels of the organisation. The Trust recognises there are many influencing factors affecting this and are working with clinical teams to ensure they have the right number of staff and equipment to ensure work can be allocated in a consistent and balanced way.”

Source location

2017-0394-Response
Page 1 · response
Published 15 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with clinical teams to provide sufficient staffing and equipment for consistent, balanced work allocation.

Verbatim wording from the response

“Your report confirmed the findings of the RCA report that aspects of Mr Stannard’s health record had not been maintained to the expected standard, notably risk assessment and care plans. The Trust are engaged in a program to improve its performance in this area with active monitoring at all levels of the organisation. The Trust recognises there are many influencing factors affecting this and are working with clinical teams to ensure they have the right number of staff and equipment to ensure work can be allocated in a consistent and balanced way.”

Source location

2017-0394-Response
Page 1 · response
Published 15 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Lorenzo electronic patient-record system across the Trust to replace paper records and consolidate electronic systems.

Verbatim wording from the response

“The Lorenzo computer system was implemented across the Trust in May 2015, replacing paper records and, in some areas, consolidating separate electronic systems into one. This has improved clinical safety by providing access to clinical information regardless of location and improving communications between different teams caring for the same patient.”

Source location

2017-0394-Response
Page 2 · response
Published 15 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with Lorenzo system suppliers to improve system performance and usability.

Verbatim wording from the response

“The system is fully operational, however the Trust is aware and is addressing some issues with it. Staff are currently receiving site visits from business change and training specialists to continue to develop their use of the system and the Trust is working with the system suppliers to improve its performance and usability.”

Source location

2017-0394-Response
Page 2 · response
Published 15 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Providing accommodation supporting individuals with complex and fluctuating needs is outside the Trust’s direct control.

Verbatim wording from the response

“You raise an important issue regarding the provision of a range of accommodation services that can support individuals with complex and fluctuating needs. Such provision of accommodation is outside of the direct control of the Trust. The Trust’s role is to continually monitor the service user’s presentation and to help facilitate changes where these are required. For Mr Stannard, this would have involved working with him, his family, the care home, continuing healthcare services and the GP. The Trust’s Root Cause Analysis (RCA) investigation identified there was evidence of inter-agency working noting a routine review meeting was held on 7 November 2016. This meeting observed Mr Stannard’s continued physical and mental health presentation, identifying plans to assist with his benefit entitlement and to seek advocacy support to assist with decisions about potential future physical events.”

Source location

2017-0394-Response
Page 1 · response
Published 15 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Lorenzo electronic patient record system is fully operational, although the Trust is addressing some issues with it.

Verbatim wording from the response

“Your report noted the Lorenzo electronic patient record system was introduced some years ago but that it does not appear to be fully operational and used to its full potential by all staff. The report does not detail the specific areas of concern.”

Source location

2017-0394-Response
Page 2 · response
Published 15 February 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026