PFD report

Samantha Kate YOUNG · Prevention of Future Deaths report

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Issued 25 Jul 2025•Hampshire, Portsmouth and Southampton

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
21

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Failure to incorporate family and friends' concerns into onward treatment and clinical assessment
    Part of recurring concern: Unreliable gathering and use of collateral information in mental health assessments
  2. Failure to effectively communicate with and listen to families and friends of mental health patients
    Part of recurring concern: Failure to reliably communicate with and listen to families of mental health patients
  3. Lack of risk-assessment training for agency staff
    Part of recurring concern: Inadequate competence assurance and induction for agency staffPart of recurring concern: Inadequate competence of personnel conducting formal safety risk assessments
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. Action

    Introduce the Triangle of Care framework and updated co-produced training across Isle of Wight and legacy Solent teams.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2025.
  2. Action

    Maintain an organisation-wide ESTHER ambassador network and provide ESTHER coaching courses.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2025.
  3. Action

    Deliver bespoke risk-management training to community mental-health teams, open to substantive and agency staff.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Providing the full Trust training programme to all agency staff is not feasible because of logistical constraints, transience and additional cost.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to incorporate family and friends' concerns into onward treatment and clinical assessment

Wider context from the report

“B. Wider family and friends of the deceased perspective were not contacted.. A patient's family and friends are clearly an invaluable resource for learning more about a patient's mental health and specifically risk to life, the support available to the patient and the potential for synergistic support with the NHS Trust. This PFD is not the first time that the issue has been raised with Southern Health NHS Foundation Trust: in 2023 the Senior Coroner for Hampshire, Portsmouth and Southampton issued a PFD on similar grounds arising out of the inquest into the death of Kirsty Taylor. The Senior Coroner observed in the PFD that "I remain concerned (as it is a matter I have raised on many occasions at inquest and again as a result of the experiences of the family in this case), that communication with the families of patients with mental health difficulties is still not being effectively achieved. Nor are such families being sufficiently, effectively and meaningfully listened to or understood when they voice concerns, based on their experience of the patient outside of a treatment or assessment environment. Consequently, I am concerned that such matters are not being reflected sufficiently or frequently enough in the onward treatment of those patients or in the clinical curiosity afforded to their conditions." Moreover, in 2021 a report commissioned by NHS England into Southern Health Foundation Trust similarly reported on shortfall in communication with families. ”

Is this part of a recurring concern?

Yes — Unreliable gathering and use of collateral information in mental health assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to effectively communicate with and listen to families and friends of mental health patients

Wider context from the report

“B. Wider family and friends of the deceased perspective were not contacted.. A patient's family and friends are clearly an invaluable resource for learning more about a patient's mental health and specifically risk to life, the support available to the patient and the potential for synergistic support with the NHS Trust. This PFD is not the first time that the issue has been raised with Southern Health NHS Foundation Trust: in 2023 the Senior Coroner for Hampshire, Portsmouth and Southampton issued a PFD on similar grounds arising out of the inquest into the death of Kirsty Taylor. The Senior Coroner observed in the PFD that "I remain concerned (as it is a matter I have raised on many occasions at inquest and again as a result of the experiences of the family in this case), that communication with the families of patients with mental health difficulties is still not being effectively achieved. Nor are such families being sufficiently, effectively and meaningfully listened to or understood when they voice concerns, based on their experience of the patient outside of a treatment or assessment environment. Consequently, I am concerned that such matters are not being reflected sufficiently or frequently enough in the onward treatment of those patients or in the clinical curiosity afforded to their conditions." Moreover, in 2021 a report commissioned by NHS England into Southern Health Foundation Trust similarly reported on shortfall in communication with families. ”

Is this part of a recurring concern?

Yes — Failure to reliably communicate with and listen to families of mental health patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of risk-assessment training for agency staff

Wider context from the report

“A. Assessment of the risk that a patient poses to themselves or others is clearly a cornerstone of the work of an NHS Trust dealing with mental health. At the material time there was a lack of any training as to compilation of risk assessments. I was informed by a senior manager of Hampshire and Isle of Wight Healthcare NHS Trust that with the translation of Southern Health NHS Foundation Trust into the new Hampshire and Isle of Wight Healthcare NHS Foundation Trust that issue of training is being addressed. However it emerged at the inquest that there do not appear to be any firm plans to train agency staff. Agency staff form a significant percentage of frontline staff. ”

Is this part of a recurring concern?

Yes — Inadequate competence assurance and induction for agency staff; Inadequate competence of personnel conducting formal safety risk assessments.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce the Triangle of Care framework and updated co-produced training across Isle of Wight and legacy Solent teams.

Verbatim wording from the response

“support recovery, and sustain the wellbeing of both the service user and their carer. Having rolled out the programme to legacy Southern Health staff over a number of years, we are now introducing the Triangle of Care framework to our staff in Isle of Wight and Legacy Solent teams (who merged with Southern Health last year to become Hampshire and Isle of Wight Healthcare). Much of this training is co-delivered with carers, carers leads and a former service user with their carer. The training has recently been updated in coproduction with carers.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 5 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain an organisation-wide ESTHER ambassador network and provide ESTHER coaching courses.

Verbatim wording from the response

“The introduction of Esther coaching has further enhanced and reinforced the Triangle of Care principles. Esther Improvement Coaches are specially trained dedicated members of staff who support the development of other staff to create a culture of continuous improvement to ensure person-centred care. User involvement is integral to the model, building a network around the patient including family, friends, and key staff.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 5 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver bespoke risk-management training to community mental-health teams, open to substantive and agency staff.

Verbatim wording from the response

“Pending the roll out of our new risk management training programme for our staff, community mental health teams are now receiving bespoke risk management training sessions delivered on a team-by-team basis at their local base. These sessions are open to both agency and substantive staff.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 3 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remedy missing carer data by capturing it on the data-insights visualisation platform.

Verbatim wording from the response

“The audit report goes on to find: ‘The control effectiveness is Moderate as the Trust has been monitoring the Carers Plan and improvement initiatives properly with sufficient evidence available to prove their delivery progress. However, while the Trust uses OpenRio to record patient and carer information, it does not currently capture all essential data, which could limit its ability to monitor carers identification and support provided. Moreover, new roles and responsibilities of the Carers team are still being defined post-merger.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 7 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Carer Information Plan in the electronic patient record with consent, privacy and family-centred information fields.

Verbatim wording from the response

“Our new Carer Information Plan officially launched in May 2025, and is available for all services, replacing the previous Carer Communication Plan. Carers were involved in the development of our new plans and the response has been overwhelmingly positive.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 6 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand carer feedback routes and fund or support carer groups, reporting feedback through governance groups.

Verbatim wording from the response

“The Trust has increased the number of ways that people can give feedback and opportunities to share their experience. This includes Carers groups, storytelling events, carers forums, surveys etc. We have a number of carers groups across the Trust, as well as supporting external groups. Most recently, the Trust has funded and supported the setting up of a BAME carers group in Southampton and continue to fund an adult mental health carers group from diverse communities. Feedback and issues highlighted from these different platforms is reported to the services involved, the Carers, Family and Friends group and the Patient Experience and Caring group as part of our business-as-usual reporting. As we develop our new Trust, an overarching Experience of Care group will be established and an unpaid carers group will report into the Experience of Care group.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 6 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree risk-management training materials with contracted agencies and require signposting before long-term community placements.

Verbatim wording from the response

“Work is also underway to agree what training material can be shared with the agencies we contract with in order for them to signpost this to staff who are due to be starting on our longer-term placements. By way of an example, at the end of August 2025, NHS England released an e-learning programme called Staying Safe from Suicide. It is accessible for all staff including those working in the private or voluntary sectors. We intend to make this one of the training modules that the agencies we work with will need to signpost staff to prior to them accepting a community placement with us.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 3 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider additional pre-course risk-management material and pass any identified material to contracted agencies.

Verbatim wording from the response

“In planning the delivery of our new risk management training programme we will also consider what other ‘pre-course’ material it would be useful for staff to have reviewed. Any additional material identified will be passed to agencies in the same way as above.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 3 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission and complete an independent audit of arrangements for involving and listening to carers.

Verbatim wording from the response

“In continuing recognition of the importance of carer engagement, the Trust last year commissioned an independent audit of this area. Specifically, the purpose of the audit was to review the adequacy of the Trust’s arrangements for involving and listening to carers in order that the Trust learns from their feedback and experiences. This was undertaken by our Internal Auditors—an external professional organisation specialising in governance and assurance. Their involvement reflects the seriousness with which the Trust approaches this issue.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 7 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ask agencies to ensure transient agency staff have maintained risk-management competence.

Verbatim wording from the response

“Whilst the above steps will ensure our long-term community agency staff are on a similar footing to Trust employees in respect of risk management training, the situation is admittedly more complex with our more transient agency workforce. These are staff who might have as little contact as attending a ward for a single shift with very short notice and who do not then work for the Trust again for several months. This staff group do not undertake the type of risk formulation and management that our longer-term community agency nurses do. We will be asking the agencies we work with to specifically ensure that these staff have maintained their competence in risk management but need to be upfront about the fact that logistically the other measures described above are not possible to take with this group.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 3 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and roll out a standardised risk-management training programme across mental-health services, including access for long-term community agency staff.

Verbatim wording from the response

“As was described in evidence at the inquest, a programme of risk management training is being developed for staff working in mental health services in order that this is standardised across our relatively new organisation. The finer details of the programme and practical elements such as mode and duration of delivery are being worked through, and the intention is to roll the programme out across the organisation in 2026.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 2 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Carers Champions in teams and honorary champions across the Trust.

Verbatim wording from the response

“Carers Champions (Carers Leads)”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 5 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission and complete an independent audit of arrangements for involving and listening to families and carers.

Verbatim wording from the response

“In recognition of the importance of engagement with families and carers, the Trust last year commissioned an independent audit of this area. Specifically, the purpose of the audit was to review the adequacy of the Trust’s arrangements for involving and listening to families and carers so that the Trust learns from their feedback and experiences. The findings of the audit underline the Trust’s commitment to ensuring”

Source location

Response from Department for Health and Social Care
Page 1 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve the Triangle of Care initiative to support family and carer involvement.

Verbatim wording from the response

“that patients’ families feel heard, respected, and involved in the care of their loved ones. The findings also outline the programmes of work that are in place as the Trust seeks to embed a culture of compassionate, inclusive care across all of its services, which include improved collaboration with partners and other organisations; improvements to its Triangle of Care initiative; and upskilling staff coaches supporting the development of colleagues to create a culture of continuous improvement and ensure person-centred care.”

Source location

Response from Department for Health and Social Care
Page 2 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider ways to better support agency staff to develop risk-management skills.

Verbatim wording from the response

“I have been informed by the Trust that the position in respect of agency staff and training is a complex one as agency nurses are employed by their agencies and typically do not have access to the in-house training programmes of the NHS Trusts they work at, for a number of logistical and financial reasons. However, given the specific focus on risk management arising from this case and more generally, the Trust is considering ways in which it can better support agency staff to develop in this area.”

Source location

Response from Department for Health and Social Care
Page 1 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Providing the full Trust training programme to all agency staff is not feasible because of logistical constraints, transience and additional cost.

Verbatim wording from the response

“The position in respect of agency staff and training is a complex one. On the one hand, agency nurses are not our employees and often are a very transient part of the workforce. They are employed via their agencies and typically do not have access to the in-house training programmes of the various NHS Trusts they work at for a number of logistical and financial reasons.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 2 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agencies are responsible for ensuring agency nurses receive appropriate training, while registrants must maintain their own continuing professional development.

Verbatim wording from the response

“By virtue of choosing to work via an agency, their access to training will typically not be through a single training department as would primarily be the case for staff employed by the NHS. Instead, whilst many agencies will provide access to statutory and mandatory training, it is the responsibility of the agency nurses to maintain their continuing professional development beyond this by accessing any additional training they may deem necessary. This can be from a multitude of different routes including accessing private training providers, freely available e-learning programmes or through professional journals, attending conferences/workshops etc. This onus on registrants to take responsibility for remaining competent in their area of practice is clearly set out in the Nursing and Midwifery Council’s Code of Conduct.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 2 · response
Published 28 July 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Review and allocate role-specific core training alongside mandatory training.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2025.
  2. 2

    Revise the agency induction checklist to prompt and obtain self-declaration of risk-management competency.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStatus at responseThe respondent said that this action was partly complete when they made their response on 28 July 2025.
  3. 3

    Maintain information-sharing policies, protocols and annual information-governance training for all staff.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2025.
  4. 4

    Continue aligning Carers functions across the merged organisation.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2025.
  5. 5

    Upskill staff coaches to support colleagues’ development and person-centred care.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 28 July 2025.
  6. 6

    Improve collaboration with partners and other organisations to support compassionate, inclusive care.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 28 July 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and allocate role-specific core training alongside mandatory training.

Verbatim wording from the response

“Ensuring we have a workforce that is both competent and confident in carrying out key activities to provide safe care to the patients we support is a high priority for us as an organisation. As such we have recently reviewed our training offer to ensure that staff are allocated role specific core training alongside their mandatory training requirements.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 2 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the agency induction checklist to prompt and obtain self-declaration of risk-management competency.

Verbatim wording from the response

“A new induction checklist has also been introduced that substantive staff go through with agency staff when they commence a placement. Following receipt of your report, this is being revised to include a specific prompt and self-declaration around risk management competency.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 3 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain information-sharing policies, protocols and annual information-governance training for all staff.

Verbatim wording from the response

“Policies and protocols with regards to information sharing (including the issue of capacity) are also in place. The Trust promotes the importance of both the 7th and 8th principles of the UK Caldicott Guardian Council in recognising the importance of the duty to share information being as important as the duty to protect patient confidentiality. They are included with our Triangle of Care work and information governance (IG) training. IG training is completed annually by every member of staff which will help to embed these principles further.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 6 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue aligning Carers functions across the merged organisation.

Verbatim wording from the response

“The data issue has been remedied with the information now captured on our data insights visualisation platform. Furthermore, the Trust is now nearly 1 year post merger, resulting in greater alignment in the Carers functions across the new organisation with further work ongoing in this regard.”

Source location

Response from Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Page 7 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Upskill staff coaches to support colleagues’ development and person-centred care.

Verbatim wording from the response

“that patients’ families feel heard, respected, and involved in the care of their loved ones. The findings also outline the programmes of work that are in place as the Trust seeks to embed a culture of compassionate, inclusive care across all of its services, which include improved collaboration with partners and other organisations; improvements to its Triangle of Care initiative; and upskilling staff coaches supporting the development of colleagues to create a culture of continuous improvement and ensure person-centred care.”

Source location

Response from Department for Health and Social Care
Page 2 · response
Published 28 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve collaboration with partners and other organisations to support compassionate, inclusive care.

Verbatim wording from the response

“that patients’ families feel heard, respected, and involved in the care of their loved ones. The findings also outline the programmes of work that are in place as the Trust seeks to embed a culture of compassionate, inclusive care across all of its services, which include improved collaboration with partners and other organisations; improvements to its Triangle of Care initiative; and upskilling staff coaches supporting the development of colleagues to create a culture of continuous improvement and ensure person-centred care.”

Source location

Response from Department for Health and Social Care
Page 2 · response
Published 28 July 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026