PFD report

Jean Pike · Prevention of Future Deaths report

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Issued 7 Mar 2025•Swansea and Neath Port Talbot

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to involve community care co-ordinators and professionals in multidisciplinary discharge decisions
    Part of recurring concern: Unreliable hospital discharge processes
  2. Failure to identify and learn critical lessons from the death
    Part of recurring concern: Failure to learn from deaths through systematic review
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Embed recommendations from the commissioned review of Serious Incident Group functions and processes.

    Stated by Swansea Bay University Local Health BoardStated in progressThe respondent said that this action was in progress when they made their response on 10 March 2025.
  2. Action

    Use a revised pre-discharge checklist requiring communication and collaboration with care coordinators, families, carers and relevant agencies, with weekly clinical-record audits.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 10 March 2025.
  3. Action

    Implement regular investigator-team meetings to reflect on review methods, identify learning themes and consider report feedback.

    Stated by Swansea Bay University Local Health BoardStated in progressThe respondent said that this action was in progress when they made their response on 10 March 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to involve community care co-ordinators and professionals in multidisciplinary discharge decisions

Wider context from the report

“I am concerned that Jean was discharged from Ward F of Neath Port Talbot Hospital on two occasions shortly before her death by a consultant psychiatrist and that prior to the decision to discharge on both occasions there was no multi-disciplinary meeting between the consultant on Ward F and the professionals directly involved in caring for Jean in the community about Jean’s mental health and the risks she posed to herself in the community. This was in circumstances where the consultant knew before the decisions to discharge that these professionals, which included Jean’s care co-ordinator, were clearly stating that they were extremely concerned about Jean’s mental health and that they did not consider that they could keep Jean safe in the community and that they thought that Jean would hang herself in the community – which is in fact what happened in this case. I am particularly concerned by the evidence I heard from Jean’s care co-ordinator that care co-ordinators are rarely if ever consulted by consultant psychiatrists in Ward F of Neath Port Talbot Hospital before a decision is made to discharge a patient/person under secondary mental health care. This issue was not identified by Swansea Bay University Health Board (“SUBHB”) in their internal investigation into Jean’s death. This investigation found that “there is evidence of regular and effective communication between support staff, community staff and hospital staff”. The above finding of SUBHB’s internal investigation raises a concern that critical lessons have not being identified and learnt by SUBHB from Jean’s death about the importance of multi-disciplinary decision making in clinical care and risk management and the importance of including care co-ordinators and professionals in the community before a decision is taken to discharge a patient from Ward F. This creates a continuing risk to life as it may lead to risk being ignored or not properly considered by Ward F. I am also concerned that if there is a lack of clarity or a reluctance in Ward F at the consultant level to engage with care co-ordinators and professionals in the community (and before decisions are made to discharge) there is a risk that the concerns of the professionals managing a patient/person under secondary care will not be adequately considered in the decisions made by Ward F clinicians. This also creates a continuing risk to life as it may lead to risk being ignored or not properly considered by Ward F. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge processes.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify and learn critical lessons from the death

Wider context from the report

“I am concerned that Jean was discharged from Ward F of Neath Port Talbot Hospital on two occasions shortly before her death by a consultant psychiatrist and that prior to the decision to discharge on both occasions there was no multi-disciplinary meeting between the consultant on Ward F and the professionals directly involved in caring for Jean in the community about Jean’s mental health and the risks she posed to herself in the community. This was in circumstances where the consultant knew before the decisions to discharge that these professionals, which included Jean’s care co-ordinator, were clearly stating that they were extremely concerned about Jean’s mental health and that they did not consider that they could keep Jean safe in the community and that they thought that Jean would hang herself in the community – which is in fact what happened in this case. I am particularly concerned by the evidence I heard from Jean’s care co-ordinator that care co-ordinators are rarely if ever consulted by consultant psychiatrists in Ward F of Neath Port Talbot Hospital before a decision is made to discharge a patient/person under secondary mental health care. This issue was not identified by Swansea Bay University Health Board (“SUBHB”) in their internal investigation into Jean’s death. This investigation found that “there is evidence of regular and effective communication between support staff, community staff and hospital staff”. The above finding of SUBHB’s internal investigation raises a concern that critical lessons have not being identified and learnt by SUBHB from Jean’s death about the importance of multi-disciplinary decision making in clinical care and risk management and the importance of including care co-ordinators and professionals in the community before a decision is taken to discharge a patient from Ward F. This creates a continuing risk to life as it may lead to risk being ignored or not properly considered by Ward F. I am also concerned that if there is a lack of clarity or a reluctance in Ward F at the consultant level to engage with care co-ordinators and professionals in the community (and before decisions are made to discharge) there is a risk that the concerns of the professionals managing a patient/person under secondary care will not be adequately considered in the decisions made by Ward F clinicians. This also creates a continuing risk to life as it may lead to risk being ignored or not properly considered by Ward F. ”

Is this part of a recurring concern?

Yes — Failure to learn from deaths through systematic review.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed recommendations from the commissioned review of Serious Incident Group functions and processes.

Verbatim wording from the response

“In relation to the Serious Incident Review Process, the MH&LD team is continually working towards improving this and in August 2024 a review was commissioned by the MH&LD Nurse Director, requesting that Professor Jason Davies: (RDIAL Hub Director and Consultant Forensic and Clinical Psychologist).”

Source location

Response from Swansea Bay University Health Board
Page 4 · response
Published 10 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a revised pre-discharge checklist requiring communication and collaboration with care coordinators, families, carers and relevant agencies, with weekly clinical-record audits.

Verbatim wording from the response

“There are going to be times where patients are appropriate for discharge in circumstances outside of the above meetings; such as a short admission, in this situation and for planned discharged, the utilisation of a discharge checklist ensures that there is effective communication and collaboration with all parties. The purpose of the Pre-discharge checklist is to provide an overview of the necessary actions required in preparation for a patient discharge. The checklist includes the required stakeholders who need to attend, such as family/carer or advocacy, care coordinator, care providers and any other agencies involved. Other aspects of the checklist include social circumstances, occupational therapy needs, safeguarding, follow up from the Crisis resolution and home treatment team, and take-home medication requirements.”

Source location

Response from Swansea Bay University Health Board
Page 2 · response
Published 10 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement regular investigator-team meetings to reflect on review methods, identify learning themes and consider report feedback.

Verbatim wording from the response

“As with the change in process for strategy meetings, the Service Group are in a transition period regards the investigation methodology and will be monitoring and reviewing the process. To support this the team are implementing regular team meetings to reflect on the review process, identify themes in the learning and reflect on feedback on the reports.”

Source location

Response from Swansea Bay University Health Board
Page 5 · response
Published 10 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train Serious Incident Investigators in effective review techniques and cascade process-mapping training to the mental health investigation team.

Verbatim wording from the response

“In line with the above review, further training has been provided to the Serious Incident Investigators within MH&LD Service Group. The Health Board Serious Incident Investigators received training from Consequence UK, an organisation which provides training on techniques and processes to increase the effectiveness of Serious Incident reviews. Following this, training on process mapping in particular, was cascaded to the MH&LD Serious Incident investigator team (October 2024) in line with this. This way of reviewing, aids the investigator to break down policy and procedures into step-by-step guidance, which in turn can be used by the investigator to map and measure the care provided. This allows the incident investigators to make more accurate analysis of the clinical input against the specified clinical processes and guidance.”

Source location

Response from Swansea Bay University Health Board
Page 5 · response
Published 10 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cascade the discharge-planning correspondence through ward, team-manager and consultant forums.

Verbatim wording from the response

“This formal correspondence will also be cascaded through the relevant forums throughout May 2025, such as Ward/Team manager meetings and consultant forums.”

Source location

Response from Swansea Bay University Health Board
Page 4 · response
Published 10 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold weekly discharge planning meetings attended by inpatient and community team representatives to discuss and prioritise discharge plans.

Verbatim wording from the response

“Within the adult Mental Health services, a weekly discharge planning meeting is held, where all inpatients progress and discharge plans are discussed and prioritised. Attendees at this meeting are representatives from each of the inpatient and community teams. The purpose of this meeting is for information sharing, working collaboratively to inform effective patient flow and discharge planning through the service.”

Source location

Response from Swansea Bay University Health Board
Page 2 · response
Published 10 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a clinical audit of adult inpatient discharges against national transition guidance and present its findings.

Verbatim wording from the response

“Discharge planning has been a focus of a current clinical audit that is being undertaken by the Quality Improvement and Practice Development teams. This audit is looking at Discharges from the Adult Inpatient Wards against the guidance identified in NG53 Transition between inpatient Mental Health Settings and Community or Care home settings. This audit commenced in March 2025 and the findings are planned to be presented in July 2025.”

Source location

Response from Swansea Bay University Health Board
Page 2 · response
Published 10 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold weekly multidisciplinary ward meetings with community mental health services and other agencies to support collaborative discharge decisions.

Verbatim wording from the response

“Discharge processes within the adult mental health wards have been reviewed over the last three years and Terms of Reference were developed for the Multi-Disciplinary Team (MDT) Ward meetings in April 2022. The MDT meeting is held on a weekly basis, with the focus being to work collaboratively with colleagues in the Community Mental Health Services and other agencies/providers to provide holistic and patient centred care. The Terms of Reference for the MDT meetings and review process sets out the purpose and expectation of all parties within this process; including collaboration with care coordinators, families, and other agencies. Prior to each MDT meeting, a communication is sent to all Integrated team managers for CMHTs (this includes the Local Authority and Health manager), informing them of the MDT meeting agenda.”

Source location

Response from Swansea Bay University Health Board
Page 2 · response
Published 10 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue formal correspondence reaffirming compliance with discharge-planning policy, the pre-discharge checklist and patient information requirements.

Verbatim wording from the response

“In addition to these, the Medical Director and Nurse Director for MH&LD have issued formal correspondence to all clinical areas and teams, reaffirming adherence to Section 3.4: Discharge and Discharge Planning of the Acute Adult Mental Health Inpatient Wards Operational Policy and the Pre-Discharge Planning Checklist and the patient/relative receives the “Moving on” information leaflet.”

Source location

Response from Swansea Bay University Health Board
Page 4 · response
Published 10 March 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a two-stage Serious Incident Review approval and learning process, including senior clinical scrutiny and a forum to share learning and assign improvement actions.

Verbatim wording from the response

“A further change has been implemented in the development of a two-stage process for sign off and approval of the learning and findings identified in Serious Incident Reviews. The initial stage is for a focused group of senior clinicians to scrutinise and critique the outcome report to ensure that it meets the scope, terms of reference and areas of review as commissioned within”

Source location

Response from Swansea Bay University Health Board
Page 4 · response
Published 10 March 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Scale patient-centred safety planning across adult mental health services through a phased task-and-finish programme.

    Stated by Swansea Bay University Local Health BoardStated in progressThe respondent said that this action was in progress when they made their response on 10 March 2025.
  2. 2

    Provide a 24-hour NHS 111 option 2 mental health crisis and urgent-support service staffed by mental health professionals.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 10 March 2025.
  3. 3

    Deliver scheduled learning events on implementation, monitoring, risk planning, safety, collaboration, co-production and family involvement.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 10 March 2025.
  4. 4

    Provide and monitor 72-hour follow-up reviews for patients discharged from adult mental health wards.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 10 March 2025.
  5. 5

    Complete and report inpatient risk assessments, care-and-treatment-plan reviews and related compliance monitoring within specified timeframes.

    Stated by Swansea Bay University Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 10 March 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Scale patient-centred safety planning across adult mental health services through a phased task-and-finish programme.

Verbatim wording from the response

“There is a focus across Wales for the implementation of Patient Centred Safety planning. SBUHB working with the NHS Wales Executives, were a pilot site for this approach within one of our CMHTs. Following the success of this pilot, there is a MDT task and finish group chaired by the Lead Nurse for Adult Community Mental Health Directorate, who will work towards scaling this in a phased approach across all adult mental health services over the next year. Patient centred safety planning is a patient led approach to managing emotional distress and crisis, through identifying means of support, distraction, contacts and strategies to maintain safety. This will be led by the patient and centred around them, and therefore consent and engagement will be required.”

Source location

Response from Swansea Bay University Health Board
Page 3 · response
Published 10 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a 24-hour NHS 111 option 2 mental health crisis and urgent-support service staffed by mental health professionals.

Verbatim wording from the response

“Since June 2023, the NHS 111 option 2 service has been introduced. This service is accessible for the general public, professionals, and agencies, on a 24/7 basis relating to individuals in mental health crisis or for any urgent support. Calls to this service are answered by Mental Health Professionals, who will assess the call to triage and ensure the appropriate support, response and intervention is provided.”

Source location

Response from Swansea Bay University Health Board
Page 3 · response
Published 10 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver scheduled learning events on implementation, monitoring, risk planning, safety, collaboration, co-production and family involvement.

Verbatim wording from the response

“A series of learning events have been arranged in the Service Group through RDIAL. RDIAL (Research, Development, Innovation, Improvement, Audit & Learning) is known as the learning hub and reports into the MH&LD Quality & Safety Committee.”

Source location

Response from Swansea Bay University Health Board
Page 5 · response
Published 10 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide and monitor 72-hour follow-up reviews for patients discharged from adult mental health wards.

Verbatim wording from the response

“MHLD Services in SBUHB are actively involved in the National Patient Safety Programme. This is a programme of work led by the NHS Wales Executive Team, and includes the safe discharge work stream. This forum is developing a set of national standards around discharge, and includes the requirement that all patients discharged from Adult Mental Health wards (this is for Ward F, Clyne and Fendrod) receive a 72 hour follow up review. This has been in place since May 2024 and has been monitored for compliance since September 2024. During this six-month period,”

Source location

Response from Swansea Bay University Health Board
Page 2 · response
Published 10 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete and report inpatient risk assessments, care-and-treatment-plan reviews and related compliance monitoring within specified timeframes.

Verbatim wording from the response

“For those patients who engage with a Patient Centred Safety plan, they will still require a risk assessment, formulation, and plan to be in place. All patients who have been admitted to an inpatient setting, will have a risk assessment completed within 24 hours, and for care coordinated patients, this will form a review of their current risk assessment (as they will already have one from the community). As part of the admission process, the patients Care and Treatment Plan would be reviewed within 72 hours, where the care coordinator attends this meeting where possible in line with the operational hours of the community mental health teams. Both of the above criteria are reported to the NHS Wales Executives on a monthly basis. The monitoring of this has been in place since September 2024.”

Source location

Response from Swansea Bay University Health Board
Page 3 · response
Published 10 March 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026