PFD report

Ernest Wayne Smith · Prevention of Future Deaths report

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Issued 14 Dec 2017•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure of the correspondence-review system to identify GP requests for medication reviews
    Part of recurring concern: Unreliable review and action on clinically significant incoming correspondence
  2. Lack of a clear system for updating GPs about patient disengagement when the medical team is not involved in care
    Part of recurring concern: Unreliable communication of patient-care information between clinical staff
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Create an action plan addressing the concerns raised in the PFD report.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 22 December 2017.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the correspondence-review system to identify GP requests for medication reviews

Wider context from the report

“- The system for considering correspondence received from GPs, including requests for medication reviews, appears to remain the same as the system which was in place at the time of Mr Smith’s death and which failed to identify ████████ request for a medical review on 7 March 2016. ”

Is this part of a recurring concern?

Yes — Unreliable review and action on clinically significant incoming correspondence.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a clear system for updating GPs about patient disengagement when the medical team is not involved in care

Wider context from the report

“- There are a number of CMHRS service users who, like Mr Smith, are not under the CMHRS medical team, but whose care is led by other members of the multi-disciplinary team, including clinical psychologists and care co-ordinators. The court heard that there is a clear system in place in the medical team for updating GPs on progress and also in the event of failures to attend appointments (DNAs). However, it did not appear to the court that there was a clear system for updating GPs when the medical team was not involved in a patient’s care. This risks GPs being unaware, as ████████ was in this inquest, of instances in which their patient begins to display signs of disengagement with the service. ”

Is this part of a recurring concern?

Yes — Unreliable communication of patient-care information between clinical staff.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create an action plan addressing the concerns raised in the PFD report.

Verbatim wording from the response

“The PFD report has been carefully considered and discussed by the Trust’s Adult Mental Health Division, within which the Community Mental Health Recovery Services are located. The Division has created the attached action plan, which outlines the actions that the Division is going to take in order to address your concerns. I hope the action plan is self explanatory.”

Source location

2017-0459-Response-by-Surrey-NHS-Trust
Page 1 · response
Published 22 December 2017

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Submit the action plan to the Trust Board.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 22 December 2017.
  2. 2

    Share the action plan with the other service divisions to apply and roll out learning across the Trust.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 22 December 2017.
  3. 3

    Monitor and follow up the action plan through the monthly Adult Mental Health Directorate Quality Assurance Group.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 22 December 2017.
  4. 4

    Present the PFD report to the Trust Board.

    Stated by Surrey and Borders Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 22 December 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Submit the action plan to the Trust Board.

Verbatim wording from the response

“Your PFD report was presented at the private Trust Board meeting in January 2018 and the action plan will also be submitted to the Board in due course.”

Source location

2017-0459-Response-by-Surrey-NHS-Trust
Page 1 · response
Published 22 December 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the action plan with the other service divisions to apply and roll out learning across the Trust.

Verbatim wording from the response

“The action plan is going to be monitored and followed up at the monthly Adult Mental Health Directorate Quality Assurance Group meeting, which is attended by the Director and the Associate Medical Director for the Division. In addition to this, the action plan will be shared with the other three service Divisions, to ensure that the learning can be applied and rolled out across the Trust as a whole.”

Source location

2017-0459-Response-by-Surrey-NHS-Trust
Page 1 · response
Published 22 December 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor and follow up the action plan through the monthly Adult Mental Health Directorate Quality Assurance Group.

Verbatim wording from the response

“The action plan is going to be monitored and followed up at the monthly Adult Mental Health Directorate Quality Assurance Group meeting, which is attended by the Director and the Associate Medical Director for the Division. In addition to this, the action plan will be shared with the other three service Divisions, to ensure that the learning can be applied and rolled out across the Trust as a whole.”

Source location

2017-0459-Response-by-Surrey-NHS-Trust
Page 1 · response
Published 22 December 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present the PFD report to the Trust Board.

Verbatim wording from the response

“Your PFD report was presented at the private Trust Board meeting in January 2018 and the action plan will also be submitted to the Board in due course.”

Source location

2017-0459-Response-by-Surrey-NHS-Trust
Page 1 · response
Published 22 December 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026