PFD report

Owen Arron Wynne Williams · Prevention of Future Deaths report

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Issued 25 Jul 2019•West Yorkshire (West)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Delays in staff support availability after unexpected A level results
    Part of recurring concern: Unreliable communication and support arrangements for educational assessment results
  2. Delayed UCAS availability after educational institutions release student results
    Part of recurring concern: Unreliable communication and support arrangements for educational assessment results
  3. Lack of national agreement on the timing and manner of A level results release
    Part of recurring concern: Unreliable communication and support arrangements for educational assessment resultsPart of recurring concern: Unreliable communication of significant academic decisions and support actions to students
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Jointly host a roundtable with UCAS and education-sector organisations to consider the student journey and agree support for pupils encountering exam-result difficulties.

    Stated by Department for EducationStated plannedThe respondent said that this action was planned when they made their response on 9 September 2019.
  2. Action

    Jointly host a roundtable with education-sector representatives to explore consistent school practice, embargo timing, student support and alternative higher-education choices.

    Stated by Universities and Colleges Admissions ServiceStated plannedThe respondent said that this action was planned when they made their response on 9 September 2019.
  3. Action

    Provide telephone and social-media support through the Customer Experience Centre during the Confirmation and Clearing period.

    Stated by Universities and Colleges Admissions ServiceStated completedThe respondent said that this action was complete when they made their response on 9 September 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Exam-results release timing is determined by JCQ for GCSE, AS and A levels, and by individual awarding organisations for other qualifications.

    Stated by Department for EducationRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in staff support availability after unexpected A level results

Wider context from the report

“I heard evidence from the Principal of the college that Owen attended that there is wide variance both locally and nationally of the timing and way in which colleges release A level results, some release results electronically as early as 6.00 am and later the same morning provide a facility within the school and college to provide support to students, some colleges / schools require the students to physically attend to obtain their results, when at the same time support by staff members is immediately on hand. I understand UCAS is available from 8.00 am onwards, once again some hours after some students have obtained their results. In particular, from the evidence presented to me it appears:- 1. That there is no national agreement across all educational institutions to the timing and manner in which A level results are released. 2. That there can be a significant time lag between results being released by some schools and colleges and the timing of when there is the availability of staff to provide support to those students that may have received unexpected results. 3. That UCAS is presently available some hours after some educational institutions have released student results. 4. That there is no national requirement for educational establishments to communicate directly to parents in advance of results day and explain the system in place for the release of the A level results at the educational establishment that their child is attending and to alert them to the potential that unexpected results can occur and to be alert to the impact that this may have upon their child. ”

Is this part of a recurring concern?

Yes — Unreliable communication and support arrangements for educational assessment results.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delayed UCAS availability after educational institutions release student results

Wider context from the report

“I heard evidence from the Principal of the college that Owen attended that there is wide variance both locally and nationally of the timing and way in which colleges release A level results, some release results electronically as early as 6.00 am and later the same morning provide a facility within the school and college to provide support to students, some colleges / schools require the students to physically attend to obtain their results, when at the same time support by staff members is immediately on hand. I understand UCAS is available from 8.00 am onwards, once again some hours after some students have obtained their results. In particular, from the evidence presented to me it appears:- 1. That there is no national agreement across all educational institutions to the timing and manner in which A level results are released. 2. That there can be a significant time lag between results being released by some schools and colleges and the timing of when there is the availability of staff to provide support to those students that may have received unexpected results. 3. That UCAS is presently available some hours after some educational institutions have released student results. 4. That there is no national requirement for educational establishments to communicate directly to parents in advance of results day and explain the system in place for the release of the A level results at the educational establishment that their child is attending and to alert them to the potential that unexpected results can occur and to be alert to the impact that this may have upon their child. ”

Is this part of a recurring concern?

Yes — Unreliable communication and support arrangements for educational assessment results.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of national agreement on the timing and manner of A level results release

Wider context from the report

“I heard evidence from the Principal of the college that Owen attended that there is wide variance both locally and nationally of the timing and way in which colleges release A level results, some release results electronically as early as 6.00 am and later the same morning provide a facility within the school and college to provide support to students, some colleges / schools require the students to physically attend to obtain their results, when at the same time support by staff members is immediately on hand. I understand UCAS is available from 8.00 am onwards, once again some hours after some students have obtained their results. In particular, from the evidence presented to me it appears:- 1. That there is no national agreement across all educational institutions to the timing and manner in which A level results are released. 2. That there can be a significant time lag between results being released by some schools and colleges and the timing of when there is the availability of staff to provide support to those students that may have received unexpected results. 3. That UCAS is presently available some hours after some educational institutions have released student results. 4. That there is no national requirement for educational establishments to communicate directly to parents in advance of results day and explain the system in place for the release of the A level results at the educational establishment that their child is attending and to alert them to the potential that unexpected results can occur and to be alert to the impact that this may have upon their child. ”

Is this part of a recurring concern?

Yes — Unreliable communication and support arrangements for educational assessment results; Unreliable communication of significant academic decisions and support actions to students.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of national requirement for advance direct parental communication about A level results release and potential unexpected results

Wider context from the report

“I heard evidence from the Principal of the college that Owen attended that there is wide variance both locally and nationally of the timing and way in which colleges release A level results, some release results electronically as early as 6.00 am and later the same morning provide a facility within the school and college to provide support to students, some colleges / schools require the students to physically attend to obtain their results, when at the same time support by staff members is immediately on hand. I understand UCAS is available from 8.00 am onwards, once again some hours after some students have obtained their results. In particular, from the evidence presented to me it appears:- 1. That there is no national agreement across all educational institutions to the timing and manner in which A level results are released. 2. That there can be a significant time lag between results being released by some schools and colleges and the timing of when there is the availability of staff to provide support to those students that may have received unexpected results. 3. That UCAS is presently available some hours after some educational institutions have released student results. 4. That there is no national requirement for educational establishments to communicate directly to parents in advance of results day and explain the system in place for the release of the A level results at the educational establishment that their child is attending and to alert them to the potential that unexpected results can occur and to be alert to the impact that this may have upon their child. ”

Is this part of a recurring concern?

Yes — Unreliable communication and support arrangements for educational assessment results.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Jointly host a roundtable with UCAS and education-sector organisations to consider the student journey and agree support for pupils encountering exam-result difficulties.

Verbatim wording from the response

“I am determined that we avoid any situations where students with unexpected results feel that they have nowhere to turn. In order to ensure that no pupil finds themselves in this situation, later this year, my department will be jointly hosting a roundtable with UCAS, who are responsible for the release of information about university places on the morning of A level results day. We will invite organisations from across the education sector to consider the student journey – from sitting exams to receiving results – to agree how, together, we can ensure that pupils are supported should they encounter difficulties. Attendees will include the JCQ (Joint Council of Qualifications) and the Sixth Form Colleges Association (SFCA). I understand that UCAS and the SFCA will be responding to you separately.”

Source location

2019-0250-Response-by-Department-for-Education
Page 1 · response
Published 9 September 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Jointly host a roundtable with education-sector representatives to explore consistent school practice, embargo timing, student support and alternative higher-education choices.

Verbatim wording from the response

“On receipt of your letter, we contacted the Department for Education (DfE) and (JCQ) to discuss our own concerns about the time at which students can access their results without support from their school or college – and the inconsistency in approach. We believe improvements could be made to the process, and we are keen to work with DfE, JCQ, awarding organisations, schools, and colleges to improve the overall experience for students. In order to take this forward, we will jointly host a roundtable with DfE to explore how we can support students throughout the examination and results periods, particularly those who do not receive the grades they had hoped for.”

Source location

2019-0250-Response-by-UCAS
Page 2 · response
Published 9 September 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide telephone and social-media support through the Customer Experience Centre during the Confirmation and Clearing period.

Verbatim wording from the response

“Most importantly, our Customer Experience Centre offers support via telephone and social media during the Confirmation and Clearing period, ensuring students have access to the right information and advice for their needs.”

Source location

2019-0250-Response-by-UCAS
Page 2 · response
Published 9 September 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Exam-results release timing is determined by JCQ for GCSE, AS and A levels, and by individual awarding organisations for other qualifications.

Verbatim wording from the response

“The time at which GCSE, AS and A level results can be released by schools to pupils is a matter for the JCQ, a membership organisation representing independent awarding organisations including the four exam boards offering GCSE, AS and A level exams in England. The JCQ oversees exam processes”

Source location

2019-0250-Response-by-Department-for-Education
Page 1 · response
Published 9 September 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Improve the consistency and reassurance of information and advice provided to students about alternative options where appropriate.

    Stated by Universities and Colleges Admissions ServiceStated plannedThe respondent said that this action was planned when they made their response on 9 September 2019.
  2. 2

    Provide students with results-day information, advice, wellbeing resources and guidance on alternative options through email and online resources.

    Stated by Universities and Colleges Admissions ServiceStated completedThe respondent said that this action was complete when they made their response on 9 September 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve the consistency and reassurance of information and advice provided to students about alternative options where appropriate.

Verbatim wording from the response

“In addition, UCAS will seek to improve the information and advice provided to students at this time, to ensure consistency and reassurance about alternative options where appropriate. This roundtable will happen before the end of 2019 to ensure outcomes are implemented prior to the 2020 examination awarding period.”

Source location

2019-0250-Response-by-UCAS
Page 2 · response
Published 9 September 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide students with results-day information, advice, wellbeing resources and guidance on alternative options through email and online resources.

Verbatim wording from the response

“Throughout the day, and in the lead up to results day, we send applicants email updates that include practical information and advice about what to expect, and what to do if their application has been unsuccessful. Our website, ucas.com, explains what happens on results day and gives advice on preparing for results day (www.ucas.com/undergraduate/results-confirmation-and-clearing/ucas-undergraduate-results), what to do after you have received your exam results (www.ucas.com/undergraduate/results-confirmation-and-clearing/results/after-you-get-your-exam-results), and Clearing (www.ucas.com/undergraduate/results-confirmation-and-clearing/what-clearing). This year we signedposted new resources from the Charlie Waller Memorial Trust for students who feel they need help looking after their wellbeing at this time.”

Source location

2019-0250-Response-by-UCAS
Page 2 · response
Published 9 September 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026