PFD report

MARGARET CAROLE ANN PEGNALL · Prevention of Future Deaths report

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Issued 31 Dec 2015•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Lack of a method for recognising calls requiring immediate escalation
  2. Lack of a domestic-abuse-specific questionnaire
    Part of recurring concern: Failure to reliably recognise and assess domestic abuse risks
  3. Failure of the domestic abuse response flowchart to provide clear abuse-specific risk assessment
    Part of recurring concern: Failure to reliably recognise and assess domestic abuse risks
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Incorporate a DASH-based domestic abuse questionnaire and assessment into the practice protocol.

    Stated by OLD CATTRON MEDICAL PRACTICEStated completedThe respondent said that this action was complete when they made their response on 31 December 2015.
  2. Action

    Update and improve the domestic abuse flowchart within the practice protocol.

    Stated by OLD CATTRON MEDICAL PRACTICEStated completedThe respondent said that this action was complete when they made their response on 31 December 2015.
  3. Action

    Use the DASH scoring system to support timely escalation to other agencies.

    Stated by OLD CATTRON MEDICAL PRACTICEStated plannedThe respondent said that this action was planned when they made their response on 31 December 2015.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a method for recognising calls requiring immediate escalation

Wider context from the report

“(4) There was no method available to members of staff to recognise when a patient’s call should be escalated and dealt with immediately. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a domestic-abuse-specific questionnaire

Wider context from the report

“(3) There is no Questionnaire specific to Domestic Abuse to assist in recognising signs of abuse and standardising the Surgery’s GPs’ response to concerns raised. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and assess domestic abuse risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the domestic abuse response flowchart to provide clear abuse-specific risk assessment

Wider context from the report

“(2) The Flowchart for Responding to Domestic Abuse is vague and uses an Assessment of Risk pertaining to depression and not to the risk of abuse ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and assess domestic abuse risks.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate a DASH-based domestic abuse questionnaire and assessment into the practice protocol.

Verbatim wording from the response

“• A DASH based questionnaire and assessment for Domestic Abuse is incorporated into our protocol”

Source location

Margaret-Pegnall-Response
Page 1 · response
Published 31 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and improve the domestic abuse flowchart within the practice protocol.

Verbatim wording from the response

“• The flow chart has been updated and improved within the protocol.”

Source location

Margaret-Pegnall-Response
Page 1 · response
Published 31 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use the DASH scoring system to support timely escalation to other agencies.

Verbatim wording from the response

“• The DASH scoring system will help to ensure appropriate elevation to other agencies at the appropriate time”

Source location

Margaret-Pegnall-Response
Page 1 · response
Published 31 December 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Add comprehensive information about helpful agencies to the domestic abuse protocol for distribution to patients.

    Stated by OLD CATTRON MEDICAL PRACTICEStated completedThe respondent said that this action was complete when they made their response on 31 December 2015.
  2. 2

    Scan DASH questionnaire responses into patient records to document domestic abuse and consent to data sharing.

    Stated by OLD CATTRON MEDICAL PRACTICEStated plannedThe respondent said that this action was planned when they made their response on 31 December 2015.
  3. 3

    Disseminate the revised domestic abuse process and protocol to clinicians and practice staff, requiring staff to read the update.

    Stated by OLD CATTRON MEDICAL PRACTICEStated completedThe respondent said that this action was complete when they made their response on 31 December 2015.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add comprehensive information about helpful agencies to the domestic abuse protocol for distribution to patients.

Verbatim wording from the response

“• Within the protocol is more comprehensive information of helpful agencies than previously held. This information can easily be printed/sent to patients in need.”

Source location

Margaret-Pegnall-Response
Page 1 · response
Published 31 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Scan DASH questionnaire responses into patient records to document domestic abuse and consent to data sharing.

Verbatim wording from the response

“• The DASH questionnaire responses will be scanned to a patient record, to record domestic abuse and consent to sharing of data”

Source location

Margaret-Pegnall-Response
Page 1 · response
Published 31 December 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the revised domestic abuse process and protocol to clinicians and practice staff, requiring staff to read the update.

Verbatim wording from the response

“• The revised process and protocol has been shared directly with all Clinicians at a Practice meeting. It has also been more widely circulated within the Practice with a staff requirement to read the update.”

Source location

Margaret-Pegnall-Response
Page 1 · response
Published 31 December 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026