PFD report

Janet Silva Müller · Prevention of Future Deaths report

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Issued 4 Jul 2017•West Sussex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Ability of patients detained under the Mental Health Act 1983 to abscond from the ward
    Part of recurring concern: Failure to reliably prevent patient escape from wards
  2. Failure to maintain complete, sufficient and consistent nursing records, handovers, risk assessments and care plans
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care recordsPart of recurring concern: Unreliable care-planning processesPart of recurring concern: Unreliable documentation of safety risk assessments
  3. Inadequate staffing levels
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

No linked response statements

No respondent-stated action or position is clearly linked to these concerns.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ability of patients detained under the Mental Health Act 1983 to abscond from the ward

Wider context from the report

“2. The ability of Patients detained under the Mental Health Act 1983 being able to abscond. Whilst it is accepted that the Hospital has now put in place further measures to prevent patients from being able to abscond from the ward, such as increasing the height of the garden walls and put into additional security around the entrance door, patients have still been able to abscond. ”

Is this part of a recurring concern?

Yes — Failure to reliably prevent patient escape from wards.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain complete, sufficient and consistent nursing records, handovers, risk assessments and care plans

Wider context from the report

“1. Nursing records, handovers, risk assessments and care plans were often incomplete, insufficient and at times contradictory. Whilst we were told that regular auditing is carried out by the Trust of nursing records it is clear that this is not fit for purpose as it is did not identify the fact that there were gaps in Janet’s nursing records and other key documents. The lack of proper record keeping increased Janet’s risk. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records; Unreliable care-planning processes; Unreliable documentation of safety risk assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate staffing levels

Wider context from the report

“3. Staffing Levels – The Jury identified that at times the level of staffing was inadequate and this together with the lack of other measures put in place contributed to the risk of Janet absconding. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of auditing of nursing records to identify documentation gaps

Wider context from the report

“1. Nursing records, handovers, risk assessments and care plans were often incomplete, insufficient and at times contradictory. Whilst we were told that regular auditing is carried out by the Trust of nursing records it is clear that this is not fit for purpose as it is did not identify the fact that there were gaps in Janet’s nursing records and other key documents. The lack of proper record keeping increased Janet’s risk. ”

Is this part of a recurring concern?

Yes — Failure of care and safety auditing to identify deficiencies; Failure to reliably review clinical records for safety deficiencies.

Open source report

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Request further work demonstrating that learning from the incident is embedded in senior staff practice and trainee-doctor induction.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 4 July 2017.
  2. 2

    Request that QVH assess the impact of ceasing on-site PEG insertion on timely treatment of patients with time-sensitive conditions.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 4 July 2017.
  3. 3

    Engage QVH to deepen networking with BSUH and assess the site's suitability for longer-term highly specialised services.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 4 July 2017.
  4. 4

    Establish enhanced governance arrangements to monitor QVH delivery of its action plan.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 4 July 2017.
  5. 5

    Seek JAG accreditation for any future PEG insertion service at QVH.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 4 July 2017.
  6. 6

    Request a look-back exercise on QVH root cause analyses and evidence of future RCA training.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 4 July 2017.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    Transfer barriers are considered mitigated by the existing memorandum of understanding and ongoing monitoring of transfers and readmissions.

    Stated by NHS EnglandExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
  2. 2

    Current clinical activity may continue because outcomes are generally within recognised limits, subject to specified restrictions and improvements.

    Stated by NHS EnglandExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request further work demonstrating that learning from the incident is embedded in senior staff practice and trainee-doctor induction.

Verbatim wording from the response

“Similarly a ‘look back’ through Serious Incidents reported by the Trust has not identified any similar or related incidents and in particular no adverse outcomes related to failure to identify a deteriorating patient. Further work was also requested with regard to the Trust’s ability to evidence the embedding of learning from this incident both in substantive senior staff and in the induction that the Trust will give to future trainee doctors who may hold clinical responsibility for the care of a deteriorating patient.”

Source location

Janet-Muller-Response
Page 3 · response
Published 4 July 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request that QVH assess the impact of ceasing on-site PEG insertion on timely treatment of patients with time-sensitive conditions.

Verbatim wording from the response

“single item QSG of 3 August, and following significant discussions with NHS England and NHS Improvement, the Trust announced that it is planning to cease PEG insertion at the QVH site, initially on a 6-month trial basis, in order to consider the impact on patients. Those patients requiring a PEG as part of their planned surgery will receive this procedure at a JAG (Joint Association of Gastroenterologists) accredited neighbouring Trust, which possesses all the relevant facilities, training and resources for effective PEG insertion to best practise standards. Both NHS England and NHS Improvement endorse and fully support this move and have asked the Trust closely to look at the impact of this initiative on their ability to continue to operate in a timely manner on patients with time-sensitive conditions.”

Source location

Janet-Muller-Response
Page 3 · response
Published 4 July 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage QVH to deepen networking with BSUH and assess the site's suitability for longer-term highly specialised services.

Verbatim wording from the response

“In view of the significance of the events surrounding Mr Teesdale’s case an enhanced set of governance arrangements have been set in place with regard to QVH in order to monitor the delivery of the action plan. NHS England Specialised Commissioners will engage with the Trust with regard to promoting and deepening the networking relationship with BSUH and assessing the suitability of the QVH site for longer-term provision of highly specialised services. In the meantime, NHS England is satisfied that clinical outcomes are, in general, well within recognised limits and that current clinical activity, subject to the restrictions and improvements set out above, may continue while the issues in the Regulation 28 letter are addressed.”

Source location

Janet-Muller-Response
Page 3 · response
Published 4 July 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish enhanced governance arrangements to monitor QVH delivery of its action plan.

Verbatim wording from the response

“In view of the significance of the events surrounding Mr Teesdale’s case an enhanced set of governance arrangements have been set in place with regard to QVH in order to monitor the delivery of the action plan. NHS England Specialised Commissioners will engage with the Trust with regard to promoting and deepening the networking relationship with BSUH and assessing the suitability of the QVH site for longer-term provision of highly specialised services. In the meantime, NHS England is satisfied that clinical outcomes are, in general, well within recognised limits and that current clinical activity, subject to the restrictions and improvements set out above, may continue while the issues in the Regulation 28 letter are addressed.”

Source location

Janet-Muller-Response
Page 3 · response
Published 4 July 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Seek JAG accreditation for any future PEG insertion service at QVH.

Verbatim wording from the response

“NHS England will be seeking JAG accreditation for any future service should the Trust elect to recommence PEG insertion at the QVH site at any future point. This would require significant changes to clinical operations in order to occur. We believe that this decision on behalf of the Trust is proportionate to the risks highlighted in Mr Teesdale’s case given the facilities and expertise available on the QVH site at the current time.”

Source location

Janet-Muller-Response
Page 3 · response
Published 4 July 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request a look-back exercise on QVH root cause analyses and evidence of future RCA training.

Verbatim wording from the response

“At the single item QSG of 3 August NHS England and NHS Improvement noted the contents of the action plan submitted to you along with Mr Jenkin’s letter. A number of improvements have been required to follow the meeting surrounding governance arrangements and standards following concerns expressed at the quality of the original root cause analysis presented to the original inquest and the implications for the quality of clinical governance within the Trust - although the improvements apparent in the Trust’s reworking of that document were also noted. Nonetheless we have requested a ‘look back’ exercise on all Root Cause Analyses (RCA) together with evidence of training in RCA conduct in the future. This will be monitored through the enhanced governance arrangements set out above.”

Source location

Janet-Muller-Response
Page 3 · response
Published 4 July 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transfer barriers are considered mitigated by the existing memorandum of understanding and ongoing monitoring of transfers and readmissions.

Verbatim wording from the response

“However, we remain concerned that the physical difficulties of such transfers may potentially act as barriers to their future implementation and thus may continue to delay their timely access by junior clinicians assessing the severity of deterioration of patients in the post-operative phase. These concerns have been discussed in detail with the Trust and are mitigated by the existence and promotion of a Memorandum of Understanding between BSUH and QVH setting out the nature of the future partnership between the two hospitals working across burns, plastics, trauma, and maxillo-facial surgery, depending on the networking of their clinical relationship and mitigating the geographical co-dependency for both trusts, as set out in Mr Jenkin’s letter to you.”

Source location

Janet-Muller-Response
Page 2 · response
Published 4 July 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Current clinical activity may continue because outcomes are generally within recognised limits, subject to specified restrictions and improvements.

Verbatim wording from the response

“In view of the significance of the events surrounding Mr Teesdale’s case an enhanced set of governance arrangements have been set in place with regard to QVH in order to monitor the delivery of the action plan. NHS England Specialised Commissioners will engage with the Trust with regard to promoting and deepening the networking relationship with BSUH and assessing the suitability of the QVH site for longer-term provision of highly specialised services. In the meantime, NHS England is satisfied that clinical outcomes are, in general, well within recognised limits and that current clinical activity, subject to the restrictions and improvements set out above, may continue while the issues in the Regulation 28 letter are addressed.”

Source location

Janet-Muller-Response
Page 3 · response
Published 4 July 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026