PFD report

Shneur Zalman Kaye · Prevention of Future Deaths report

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Issued 17 Jan 2020•Manchester North

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
2

Of 1 recipient

Stated actions
12

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to contact parents before closing a referral where no safeguarding or legal reason prevents contact
    Part of recurring concern: Unreliable social care referral pathways
  2. Failure to share safeguarding referral information and reasons with relevant third parties, services or agencies
    Part of recurring concern: Inadequate multi-agency safeguarding coordinationPart of recurring concern: Unreliable inter-agency information sharing for coordinated carePart of recurring concern: Unreliable interagency sharing of safeguarding risk information
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Make speaking with parents or carers part of MASH referral practice unless a safeguarding or legal reason prevents contact.

    Stated by Bury Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 8 February 2020.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to contact parents before closing a referral where no safeguarding or legal reason prevents contact

Wider context from the report

“1. The decision to close a referral without prior contact with parents (where there is no safeguarding or legal reason why such contact should not be made) potentially deprives the Social Worker of the opportunity to contextualise the event or concern which has triggered the referral, and of forming an informed view of the welfare of the child to whom the referral relates; ”

Is this part of a recurring concern?

Yes — Unreliable social care referral pathways.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to share safeguarding referral information and reasons with relevant third parties, services or agencies

Wider context from the report

“2...The evidence received by the Court indicates that the closure of the safeguarding referral marks an end to social services involvement. Despite this no attempt is made to share the fact of the referral or the reasons for it with any third party, service or agency. This may have the unintended result of depriving third parties (including parents) and agencies already participating in the care and welfare of a child from being alerted to the concern and taking appropriate action (including accessing other services) in response to it. The submissions made on behalf of the council indicate these practices are driven by considerations of data protection compliance The practice imperils the precedence to be given to the paramountcy principle and has the potential to undermine the protection of children who are the subject of referral. ”

Is this part of a recurring concern?

Yes — Inadequate multi-agency safeguarding coordination; Unreliable inter-agency information sharing for coordinated care; Unreliable interagency sharing of safeguarding risk information.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make speaking with parents or carers part of MASH referral practice unless a safeguarding or legal reason prevents contact.

Verbatim wording from the response

“Strength based practice within the MASH, working alongside parents/carers and seeing them as an expert in their own right is standard practice and unless there is a safeguarding or legal reason not to, it is an expectation that parents/carers are spoken with as part of the process.”

Source location

Response from Bury Council
Page 2 · response
Published 8 February 2020

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. 1

    Develop and act on an action plan responding to Serious Case Review recommendations.

    Stated by Northern Care Alliance NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 February 2020.
  2. 2

    Share this response and reiterate to the Community Paediatric Team the need to avoid assumptions about access to specialist services.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 February 2020.
  3. 3

    Refer every child presenting to Accident and Emergency with an overdose to Healthy Young Minds/CAMHS before discharge, and communicate the process to emergency and paediatric staff.

    Stated by Northern Care Alliance NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 February 2020.
  4. 4

    Require staff to complete safeguarding training through induction, e-learning and recurring mandatory updates, including combined level 1 and 2 training for new staff within one month.

    Stated by Northern Care Alliance NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 February 2020.
  5. 5

    Disseminate the meeting’s learning and outcomes Trust-wide.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 February 2020.
  6. 6

    Implement a formal safeguarding training strategy aligned with statutory guidance and subject to review against future guidance.

    Stated by Northern Care Alliance NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 February 2020.
  7. 7

    Maintain a safeguarding policy covering all staff, volunteers and contracted workers, with access through the Trust intranet.

    Stated by Northern Care Alliance NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 February 2020.
  8. 8

    Deliver a paediatric teaching session addressing learning from the Serious Case Review and inquest.

    Stated by Northern Care Alliance NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 February 2020.
  9. 9

    Hold a cross-organisational meeting to clarify the referral process and identify possible improvements.

    Stated by Northern Care Alliance NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 February 2020.
  10. 10

    Consult referral sources to clarify concerns and provide referral outcomes or consider alternative support pathways.

    Stated by Bury Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 8 February 2020.
  11. 11

    Complete a systematic review of MASH practice, operating principles and practice standards.

    Stated by Bury Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 8 February 2020.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    It was incorrect to assume Community Paediatric Team patients also receive specialist services or psychological assessment during planned reviews.

    Stated by Northern Care Alliance NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and act on an action plan responding to Serious Case Review recommendations.

Verbatim wording from the response

“In addition to the above, an action plan was developed following receipt of the Serious Case Review and the recommendations have been appropriately acted upon.”

Source location

Response from North Manchester Care Organisation
Page 3 · response
Published 8 February 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share this response and reiterate to the Community Paediatric Team the need to avoid assumptions about access to specialist services.

Verbatim wording from the response

“I will be sharing this response with ████████ and will be asking him to again reiterate to his team the importance of never assuming that just because a patient is under the care of the Paediatric Community Team that they will also be receiving input from the necessary specialist services.”

Source location

Response from North Manchester Care Organisation
Page 2 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refer every child presenting to Accident and Emergency with an overdose to Healthy Young Minds/CAMHS before discharge, and communicate the process to emergency and paediatric staff.

Verbatim wording from the response

“As you are aware, in order to avoid any confusion and the risk of some children not being followed up with appropriate mental health input, the process of discharge for every child attending at any Trust hospital, in circumstances such as Master Kaye, has now changed. All children who present to Accident and Emergency with an overdose (irrespective of whether it is suspected and / or subsequently ruled out) will be the subject of a Healthy Young Minds / CAMHS referral. This message has been relayed to the emergency department and paediatric staff (at all sites).”

Source location

Response from North Manchester Care Organisation
Page 1 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require staff to complete safeguarding training through induction, e-learning and recurring mandatory updates, including combined level 1 and 2 training for new staff within one month.

Verbatim wording from the response

“The training on the safeguarding of children and adults is now a mandatory course to be undertaken on induction to the Trust. Safeguarding E-Learning modules are also included within the pre-employment induction pack.”

Source location

Response from North Manchester Care Organisation
Page 2 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the meeting’s learning and outcomes Trust-wide.

Verbatim wording from the response

“For the avoidance of doubt, the current process of referring any child with a suspected psychological issue stands, until a better alternative (if it exists) is agreed at this meeting. The learning and outcomes of this meeting will then be disseminated Trust wide.”

Source location

Response from North Manchester Care Organisation
Page 2 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a formal safeguarding training strategy aligned with statutory guidance and subject to review against future guidance.

Verbatim wording from the response

“In November 2019 the Trust ratified a new safeguard training strategy (enshrined within a formal policy) to provide additional assurance on the focus we have on safeguarding training. This strategy will enable the Care Organisations across the NCA to discharge their statutory duty to safeguard and promote the welfare of children. It is in line with the current statutory guidance ‘Working Together to safeguard children’ (DFE, 2018) and will be reviewed against any future guidance to ensure compliance under Section 16 of the Children Act 2004.”

Source location

Response from North Manchester Care Organisation
Page 2 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a safeguarding policy covering all staff, volunteers and contracted workers, with access through the Trust intranet.

Verbatim wording from the response

“The NCA also has in place a specific safeguarding policy for children. That policy emphasises that safeguarding is everyone’s responsibility and therefore all staff - clinical and non-clinical (acute and community), volunteers and staff contracted to NCA need to appreciate that safeguarding is for everyone and that everyone is under a duty to raise concerns. All staff have easy access to this policy on the Trust intranet.”

Source location

Response from North Manchester Care Organisation
Page 3 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a paediatric teaching session addressing learning from the Serious Case Review and inquest.

Verbatim wording from the response

“On 22 January 2020 a paediatric departmental teaching session took place. Much of that session was devoted to the learning arising from the Serious Case Review and inquest.”

Source location

Response from North Manchester Care Organisation
Page 2 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold a cross-organisational meeting to clarify the referral process and identify possible improvements.

Verbatim wording from the response

“As a direct consequence of the issues raised at inquest, ████████ has instigated a meeting, between Pennine Acute and Pennine Care / HYM to discuss the referral process, explore whether it can be clarified and whether there are any improvements that can be made. This meeting is due to go ahead on 25 March 2020 with governance leads and senior managers in attendance, including:-”

Source location

Response from North Manchester Care Organisation
Page 1 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consult referral sources to clarify concerns and provide referral outcomes or consider alternative support pathways.

Verbatim wording from the response

“In addition, the MASH consults with referrers to discuss concerns, clarify information and provide them with an outcome to their referral or to consider alternative support pathways should the recommendation not be a referral to Childrens Social Care.”

Source location

Response from Bury Council
Page 2 · response
Published 8 February 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a systematic review of MASH practice, operating principles and practice standards.

Verbatim wording from the response

“In early 2022, Bury’s Multi Agency Safeguarding Hub (MASH) went through a systematic service review, which reviewed practice, operating principles, and practice standards. Our vision, underpinned by practice principles states that “all partners are committed to providing support to children and their families at the earliest opportunity and work with them at the lowest point of intervention in line with our children’s continuum of need, this reflects our Bury LETS strategy of offering services locally, seeking Enterprising solutions with families to support change, a commitment to Working Together in partnership with families, doing with them, not to them and building on family strengths to support change”.”

Source location

Response from Bury Council
Page 2 · response
Published 8 February 2020

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

It was incorrect to assume Community Paediatric Team patients also receive specialist services or psychological assessment during planned reviews.

Verbatim wording from the response

“It was incorrectly assumed that, given Master Kaye was under the Community Paediatric Team, he would also have been receiving input from specialist services or, in the alternative, his psychological health would have been assessed by the Community Team during the planned review in June 2017. I am aware that my colleague ████████, Consultant Paediatrician and Clinical Director for Paediatrics, was at the inquest and has de-briefed his colleagues regarding this. Please accept our sincere apologies for this error.”

Source location

Response from North Manchester Care Organisation
Page 1 · response
Published 8 February 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026