PFD report

Kathleen Joan Devine · Prevention of Future Deaths report

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Issued 22 Nov 2017•Manchester West

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
3

Named on the report

Responses found
1

Of 3 recipients

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Failure to record observations of residents
    Part of recurring concern: Unreliable recording of required observations in care and custody
  2. Inadequate quality and extent of handover instructions to agency staff
    Part of recurring concern: Inadequate control of falls risksPart of recurring concern: Unreliable handover of care information and responsibility
  3. Removal and unplugging of falls mat and sensor for high-falls-risk residents
    Part of recurring concern: Inadequate control of falls risksPart of recurring concern: Unreliable fall-mat safety controls
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Add daily mattress-check documentation requiring staff to confirm equipment placement, settings and working condition.

    Stated by BIOcareMStated completedThe respondent said that this action was complete when they made their response on 26 February 2018.
  2. Action

    Provide agency staff with robust handovers and clear resident-care guidelines when their use is necessary.

    Stated by BIOcareMStated completedThe respondent said that this action was complete when they made their response on 26 February 2018.
  3. Action

    Use hourly observation charts for residents requiring more frequent checks, including mobile residents.

    Stated by BIOcareMStated completedThe respondent said that this action was complete when they made their response on 26 February 2018.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record observations of residents

Wider context from the report

“1. The failure of staff to record observations between 6.30am and 8.30am; ”

Is this part of a recurring concern?

Yes — Unreliable recording of required observations in care and custody.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate quality and extent of handover instructions to agency staff

Wider context from the report

“3. The quality and extent of handover instructions to agency staff; ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable handover of care information and responsibility.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Removal and unplugging of falls mat and sensor for high-falls-risk residents

Wider context from the report

“2. The removal and unplugging of a falls mat and sensor in the room of a resident with high risk falls who was awake, unsupervised and unobserved; ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable fall-mat safety controls.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add daily mattress-check documentation requiring staff to confirm equipment placement, settings and working condition.

Verbatim wording from the response

“• Another new process that is now applied by the staff, is an additional column on the daily mattress check sheet. On a daily basis the staff check that the air flow mattresses are on the correct settings in relation to their weight. The staff document this on the mattress check list which each resident has in their rooms, therefore, the staff are now checking daily that, if needed, the resident has a crash mat and/or sensor mat in place and the staff have to test that the equipment is working correctly and document this. Therefore, this firstly prompts the staff to ensure that the equipment is in their bedroom and secondly, ensures that the staff test and inspect the equipment, to ensure that it is working correctly (Appendix 3: Mattress, Bedrails and Sensor mat check).”

Source location

2017-0411-Response-by-Bloom-Care
Page 1 · response
Published 26 February 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide agency staff with robust handovers and clear resident-care guidelines when their use is necessary.

Verbatim wording from the response

“• At Arden Court, we have dramatically reduced the levels of agency staff that are used, therefore, we now have regular staff who are aware of the equipment that needs to be in place for each of the residents. Although, if an agency staff member is needed to be used, then they receive a robust handover and clear guidelines of the needs of the residents.”

Source location

2017-0411-Response-by-Bloom-Care
Page 2 · response
Published 26 February 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use hourly observation charts for residents requiring more frequent checks, including mobile residents.

Verbatim wording from the response

“• There was no documentation from the times between 06.30-08.30, at Arden Court we now have hourly observation charts for residents who require more frequent checks, such as someone mobile like Kathleen Devine and these are now actively used (Appendix 5: Hourly check form).”

Source location

2017-0411-Response-by-Bloom-Care
Page 2 · response
Published 26 February 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create precise care plans for residents using crash mats or sensor mats, including placement, equipment condition and safe-use guidance.

Verbatim wording from the response

“• At Arden Court every resident who has a crash mat and/or sensor mat now has a precise care plan purely for maintaining safety with regards to the crash mat and sensor mat. Within the care plan documentation, this meticulously gives guidance to staff to ensure that the crash mat and sensor mat are in the correct place, certify that all equipment is used precisely, in good working order and the fundamental aim of this care plan is to reduce the risk of falls and promote safety. Therefore, all staff must comply to this care plan to know exactly how to safely care for a resident with a crash mat and/or sensor mat (Appendix 1: Care Plan).”

Source location

2017-0411-Response-by-Bloom-Care
Page 1 · response
Published 26 February 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Highlight crash-mat and sensor-mat use in bold on daily handover sheets to alert new and agency staff.

Verbatim wording from the response

“• A new system that has now been enforced, is that every resident who has a crash mat and/or sensor mat has this included on the daily handover sheet in bold capital letters next to the resident’s name. The daily handover sheet is a typed document that provides a brief overview of each resident. Therefore, by having this on the daily handover sheet will ensure that any new staff or agency staff are vigilant to which residents depend upon a crash mat and/or sensor mat (Appendix 2: Most updated handover – anonymised).”

Source location

2017-0411-Response-by-Bloom-Care
Page 1 · response
Published 26 February 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include the risks of unplugging sensor mats or moving crash mats in in-house moving and handling training for staff.

Verbatim wording from the response

“• Additionally, the in house moving and handling training, now includes the importance of not unplugging sensor mats or moving crash mats, this is aimed at all staff, especially staff members such as domestics. The”

Source location

2017-0411-Response-by-Bloom-Care
Page 1 · response
Published 26 February 2018

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Revise accident forms to require regular post-incident checks and observations so complications receive prompt treatment.

    Stated by BIOcareMStated completedThe respondent said that this action was complete when they made their response on 26 February 2018.
  2. 2

    Reduce agency-staff use to provide more regular staff familiar with residents’ equipment needs.

    Stated by BIOcareMStated completedThe respondent said that this action was complete when they made their response on 26 February 2018.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise accident forms to require regular post-incident checks and observations so complications receive prompt treatment.

Verbatim wording from the response

“• Changes have also been made to the accident forms, as Kathleen did not receive regular observations after the fall, whereas the new accident forms will ensure regular checks and observations will be made. Therefore, factures or any other complications would be addressed prompted and ensure that the correct treatment is provided rapidly (Appendix 4: Accident Form).”

Source location

2017-0411-Response-by-Bloom-Care
Page 2 · response
Published 26 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce agency-staff use to provide more regular staff familiar with residents’ equipment needs.

Verbatim wording from the response

“• At Arden Court, we have dramatically reduced the levels of agency staff that are used, therefore, we now have regular staff who are aware of the equipment that needs to be in place for each of the residents. Although, if an agency staff member is needed to be used, then they receive a robust handover and clear guidelines of the needs of the residents.”

Source location

2017-0411-Response-by-Bloom-Care
Page 2 · response
Published 26 February 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026