PFD report

Izzah Fatima Ali · Prevention of Future Deaths report

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Issued 10 Dec 2025•Cornwall and Isles of Scilly

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
5

Named on the report

Responses found
3

Of 5 recipients

Stated actions
26

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to provide an interpreter during ante- and post-natal visits for a woman who did not speak English
    Part of recurring concern: Unreliable interpreter provision for healthcare communication
  2. Failure to establish the contents of an infant’s bottle feed
  3. Lack of culturally informed professional curiosity in infant feeding assessment
    Part of recurring concern: Failure to investigate concerning presentations beyond initial appearance and self-report
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Action

    Instruct staff to record specific feeding details when nutrition may be linked to a child’s attendance.

    Stated by Cornwall Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 December 2025.
  2. Action

    Add targeted quality-assurance checks on bottle-content recording and interpreter use.

    Stated by Cornwall CouncilStated plannedThe respondent said that this action was planned when they made their response on 18 December 2025.
  3. Action

    Deliver mandatory infant-feeding training covering cultural practices, professional curiosity, interpreters and safe formula guidance, including recorded catch-up.

    Stated by Cornwall CouncilStated completedThe respondent said that this action was complete when they made their response on 18 December 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide an interpreter during ante- and post-natal visits for a woman who did not speak English

Wider context from the report

“1) A theme that emerged during the evidence was the repeated reference to Izzah being ‘bottle-fed’ without further inquiry. In this country, bottle-fed infers ‘formula-fed’ but it is a presumption and in this case it was a wrongly assumed presumption. As one witness observed: ‘bottle-fed’ does not explain what was in the bottle. It could be a formula preparation, equally, it could be expressed breast milk. In this case, it was cow’s milk but until Izzah’s last admission into hospital no healthcare professional established that crucial fact. That reflects a failure to recognise that ‘bottle-fed’ is an incomplete description and requires an additional question of what is in the bottle. It also reflects a lack of appreciation around different cultural practices: while it may be assumed that cow’s milk would not be given to an infant under one in this country, it does not automatically follow that the same is true in other countries, for example, Pakistan. There was, in my judgment, an element of assumption made here which could alternatively be described as a lack of professional curiosity. - A second concern that emerged was that during both ante- and post-natal visits to a woman who did not speak English, no interpreter was involved, contrary to guidance. ”

Is this part of a recurring concern?

Yes — Unreliable interpreter provision for healthcare communication.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to establish the contents of an infant’s bottle feed

Wider context from the report

“1) A theme that emerged during the evidence was the repeated reference to Izzah being ‘bottle-fed’ without further inquiry. In this country, bottle-fed infers ‘formula-fed’ but it is a presumption and in this case it was a wrongly assumed presumption. As one witness observed: ‘bottle-fed’ does not explain what was in the bottle. It could be a formula preparation, equally, it could be expressed breast milk. In this case, it was cow’s milk but until Izzah’s last admission into hospital no healthcare professional established that crucial fact. That reflects a failure to recognise that ‘bottle-fed’ is an incomplete description and requires an additional question of what is in the bottle. It also reflects a lack of appreciation around different cultural practices: while it may be assumed that cow’s milk would not be given to an infant under one in this country, it does not automatically follow that the same is true in other countries, for example, Pakistan. There was, in my judgment, an element of assumption made here which could alternatively be described as a lack of professional curiosity. - A second concern that emerged was that during both ante- and post-natal visits to a woman who did not speak English, no interpreter was involved, contrary to guidance. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of culturally informed professional curiosity in infant feeding assessment

Wider context from the report

“1) A theme that emerged during the evidence was the repeated reference to Izzah being ‘bottle-fed’ without further inquiry. In this country, bottle-fed infers ‘formula-fed’ but it is a presumption and in this case it was a wrongly assumed presumption. As one witness observed: ‘bottle-fed’ does not explain what was in the bottle. It could be a formula preparation, equally, it could be expressed breast milk. In this case, it was cow’s milk but until Izzah’s last admission into hospital no healthcare professional established that crucial fact. That reflects a failure to recognise that ‘bottle-fed’ is an incomplete description and requires an additional question of what is in the bottle. It also reflects a lack of appreciation around different cultural practices: while it may be assumed that cow’s milk would not be given to an infant under one in this country, it does not automatically follow that the same is true in other countries, for example, Pakistan. There was, in my judgment, an element of assumption made here which could alternatively be described as a lack of professional curiosity. - A second concern that emerged was that during both ante- and post-natal visits to a woman who did not speak English, no interpreter was involved, contrary to guidance. ”

Is this part of a recurring concern?

Yes — Failure to investigate concerning presentations beyond initial appearance and self-report.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Instruct staff to record specific feeding details when nutrition may be linked to a child’s attendance.

Verbatim wording from the response

“Our Minor Injuries Unit staff have asked to ensure that, should there be any concern about a child’s nutrition and if it is considered this could be linked to an attendance, staff should ask for specific details, including what is being fed.”

Source location

Response from Cornwall Partnership NHS Trust
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add targeted quality-assurance checks on bottle-content recording and interpreter use.

Verbatim wording from the response

“1-3 months (embed)”

Source location

Response from Cornwall Council
Page 3 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver mandatory infant-feeding training covering cultural practices, professional curiosity, interpreters and safe formula guidance, including recorded catch-up.

Verbatim wording from the response

“Staff training and mandatory webinar”

Source location

Response from Cornwall Council
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Secure funding to update infant-feeding guidance and strengthen interpreter and translation solutions.

Verbatim wording from the response

“Funding secured for rapid mitigations”

Source location

Response from Cornwall Council
Page 1 · response
Published 18 December 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Confirm interpreter pathways and procurement or enablement options using the draft interpretation procedure.

Verbatim wording from the response

“• A meeting has taken place with the resettlement team within Cornwall Council on January 23, 2026. Within this meeting we discussed how we can make any improvements and work closely together to ensure we are meeting the needs of families where English is not their first language. Draft Standard Operating Procedure (SOP) on Interpretation and Translation has been updated to reinforce professional use of interpreters and safeguard practice which also includes the importance of documenting need in record.”

Source location

Response from Cornwall Council
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Horizon-scan national interpreter-service practice and share relevant examples for incorporation into the updated SOP.

Verbatim wording from the response

“External best practice initiated”

Source location

Response from Cornwall Council
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update infant-feeding training materials to reflect guidance on terminology, professional curiosity and bottle feeding.

Verbatim wording from the response

“• We have met with the Senior Clinical Lead from the 0-19 Clinical Programme Unit from the Department of Health and Social Care to discuss terminology and advice regarding bottle feeding, and there has been no change nationally to the term bottle feeding. We will be providing further guidance and training to staff through the webinars arranged regarding professional curiosity in relation to formula/bottle feeding and we have updated all training that is provided in relation to infant feeding.”

Source location

Response from Cornwall Council
Page 3 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Finalise and publish the organisation-wide Interpretation and Translation SOP and provide service-wide staff training.

Verbatim wording from the response

“Policy/Standard Operating Procedure alignment on interpreter/translator services across the organisation”

Source location

Response from Cornwall Council
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Change Emergency Department feeding questions from “bottle” to “formula” and update paediatric clerking proformas accordingly.

Verbatim wording from the response

“The Emergency Department are to change their language when asking parents about how babies are fed from ‘bottle’ to ‘formula’ – e.g. ‘is your baby formula or breast fed?’ In addition, ED documentation in terms of proformas for paediatric clerking in the ED by both medical and nursing staff will reflect this change.”

Source location

Response from Royal Cornwall Hospital NHS Trust
Page 2 · response
Published 18 December 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the case across the organisation to increase professional awareness and confidence in asking about infant feeding.

Verbatim wording from the response

“1. Izzah’s case has been widely shared across the organisation and has increased professional awareness, knowledge and confidence in asking the appropriate question on feeding in infants.”

Source location

Response from Royal Cornwall Hospital NHS Trust
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report interpreter and language-support audits through AMaT and Perinatal Safety Trust Board reports every three months.

Verbatim wording from the response

“d. Audits of interpreter and language support will be reported to the Clinical Audit Assurance software (AMaT) and through Perinatal Safety Trust Board report. This commenced in January 2025 and will continue to be audited every 3 months.”

Source location

Response from Royal Cornwall Hospital NHS Trust
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ask a mandatory question about the exact nature of bottle feeding during maternity care whenever safely possible.

Verbatim wording from the response

“Maternity services use routine enquiry about the exact nature of bottle feeding as a mandatory question at every safe opportunity making the identification of need or risk earlier.”

Source location

Response from Royal Cornwall Hospital NHS Trust
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen interpreter and language support in maternal care.

Verbatim wording from the response

“c. Strengthened interpreter and language support in maternal care”

Source location

Response from Royal Cornwall Hospital NHS Trust
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed routine enquiry about bottle contents in the inpatient children’s admission documentation.

Verbatim wording from the response

“In relation to our paediatric team, completion of routine enquiry will be embedded into the admission proforma use for our inpatient children’s ward. “What is in the bottle?” has become a standard enquiry for us all in paediatrics and will be included in their admission documentation. Support can then be provided for families if indicated.”

Source location

Response from Royal Cornwall Hospital NHS Trust
Page 2 · response
Published 18 December 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. 1

    Remind staff to weigh attending children at every visit and document weights in clinical records and, where available, red books for children aged two years and under.

    Stated by Cornwall Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 December 2025.
  2. 2

    Remind staff to request the child’s red book at current or future visits when nutrition may be linked to attendance.

    Stated by Cornwall Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 18 December 2025.
  3. 3

    Deliver a safeguarding Learning from Experience webinar covering coroner processes and service-wide learning.

    Stated by Cornwall CouncilStated completedThe respondent said that this action was complete when they made their response on 18 December 2025.
  4. 4

    Produce a fully revised printed and digital Essential Guide with health colleagues within four to six months.

    Stated by Cornwall CouncilStated plannedThe respondent said that this action was planned when they made their response on 18 December 2025.
  5. 5

    Harmonise terminology and advice with partners and share the updated Essential Guide and SOP highlights.

    Stated by Cornwall CouncilStated plannedThe respondent said that this action was planned when they made their response on 18 December 2025.
  6. 6

    Update Family Hub and Advice Line staff and align parent-facing advice with national initiatives.

    Stated by Cornwall CouncilStated plannedThe respondent said that this action was planned when they made their response on 18 December 2025.
  7. 7

    Require staff to complete refresher training on cultural capabilities.

    Stated by Cornwall CouncilStated plannedThe respondent said that this action was planned when they made their response on 18 December 2025.
  8. 8

    Arrange an all-staff webinar on cultural awareness.

    Stated by Cornwall CouncilStated plannedThe respondent said that this action was planned when they made their response on 18 December 2025.
  9. 9

    Review implementation by measuring webinar completion, training compliance, interpreter bookings and incidents.

    Stated by Cornwall CouncilStated plannedThe respondent said that this action was planned when they made their response on 18 December 2025.
  10. 10

    Update the digital Essential Guide with explicit animal-milk and iron-deficiency guidance and translated-access functionality.

    Stated by Cornwall CouncilStated completedThe respondent said that this action was complete when they made their response on 18 December 2025.
  11. 11

    Develop and implement an Enhanced Continuity Pathway.

    Stated by Royal Cornwall Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 18 December 2025.
  12. 12

    Implement Pregnancy Circles with face-to-face translators.

    Stated by Royal Cornwall Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 18 December 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind staff to weigh attending children at every visit and document weights in clinical records and, where available, red books for children aged two years and under.

Verbatim wording from the response

“Staff have also been reminded that children attending our Minor Injuries Units should be weighed on each visit as a standard process, and this should be documented in the clinical records. For children aged 2 years and under, this should also be recorded by staff in the child’s red book, if it is available.”

Source location

Response from Cornwall Partnership NHS Trust
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind staff to request the child’s red book at current or future visits when nutrition may be linked to attendance.

Verbatim wording from the response

“Additionally, a reminder has been shared with all Minor Injuries Unit staff that if there are any concerns that nutrition may relate to the cause of an attendance, they should ask for the child’s red book to be presented at that or any future visit.”

Source location

Response from Cornwall Partnership NHS Trust
Page 3 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a safeguarding Learning from Experience webinar covering coroner processes and service-wide learning.

Verbatim wording from the response

“• A Learning from Experience Safeguarding webinar has also taken place from our safeguarding team within Public Health Nursing, this has included the process of attending coroner's court and also discussed the issues raised not only from our service but any learning that may have an impact on our service or that we can learn from.”

Source location

Response from Cornwall Council
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce a fully revised printed and digital Essential Guide with health colleagues within four to six months.

Verbatim wording from the response

“• The Essential Guide to feeding and caring for your baby (digital version) has been updated (December 15, 2025) to include explicit guidance on use of animal milk as a main drink and iron deficiency risk. This has been updated on the website and PDF version, and this can be translated to other languages using ‘Recite Me’ on the website. A new fully updated version will be written by the Specialist Health Visitor for infant feeding for Cornwall Council in collaboration with health colleagues, and this will be available in print as well as a digital version.”

Source location

Response from Cornwall Council
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Harmonise terminology and advice with partners and share the updated Essential Guide and SOP highlights.

Verbatim wording from the response

“• Communication to partners: harmonise terminology and advice; share Essential Guide update and SOP highlights.”

Source location

Response from Cornwall Council
Page 3 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update Family Hub and Advice Line staff and align parent-facing advice with national initiatives.

Verbatim wording from the response

“• Parent-facing assurance: update Family Hubs and Advice Line staff; align with national initiatives.”

Source location

Response from Cornwall Council
Page 3 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require staff to complete refresher training on cultural capabilities.

Verbatim wording from the response

“• All staff across the service have been asked to complete their refresher training on cultural capabilities.”

Source location

Response from Cornwall Council
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange an all-staff webinar on cultural awareness.

Verbatim wording from the response

“• We have also arranged for an all-staff webinar on cultural awareness.”

Source location

Response from Cornwall Council
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review implementation by measuring webinar completion, training compliance, interpreter bookings and incidents.

Verbatim wording from the response

“3-6 months (assurance and demonstrate impact)”

Source location

Response from Cornwall Council
Page 3 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the digital Essential Guide with explicit animal-milk and iron-deficiency guidance and translated-access functionality.

Verbatim wording from the response

“Essential Guide — update implemented”

Source location

Response from Cornwall Council
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and implement an Enhanced Continuity Pathway.

Verbatim wording from the response

“a. Enhanced Continuity Pathway developed and implemented”

Source location

Response from Royal Cornwall Hospital NHS Trust
Page 2 · response
Published 18 December 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement Pregnancy Circles with face-to-face translators.

Verbatim wording from the response

“b. Pregnancy Circles implemented with face-to-face translators”

Source location

Response from Royal Cornwall Hospital NHS Trust
Page 2 · response
Published 18 December 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/5

Data last updated 7 September 2026