PFD report

Gurdeep Singh Dundhal · Prevention of Future Deaths report

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Issued 10 Sep 2019•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
5

Raised in this report

Recipients
4

Named on the report

Responses found
3

Of 4 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Delays in organising timely mental health assessments
    Part of recurring concern: Failure to ensure timely and appropriate Mental Health Act assessment
  2. Failure to obtain and have available key information and documentation for mental health assessments
    Part of recurring concern: Inadequate mental health assessment before care decisions
  3. Failure to undertake internal investigations into assessment delays and resource concerns
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.13

  1. Action

    Redistribute safer inter-agency information-sharing guidance within the urgent care team and through local governance meetings.

    Stated by Birmingham Women'S and Children'S NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 1 November 2019.
  2. Action

    Continue engaging with other agencies to learn from incidents and improve patient care.

    Stated by Birmingham Women'S and Children'S NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 1 November 2019.
  3. Action

    Continue discussions with a neighbouring authority to improve access to relevant records.

    Stated by Walsall Borough CouncilStated in progressThe respondent said that this action was in progress when they made their response on 1 November 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.6

  1. Position

    Delays in arranging assessment, detention choice and Walsall Council’s investigation were matters for the other identified bodies to address.

    Stated by Priory GroupRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in organising timely mental health assessments

Wider context from the report

“1. There was a delay in organising the assessment of Mr Dundhal when he was detained on S5(2) of the Mental Health Act on 11/04/19. The evidence confirmed there appeared to be confusion as to who was undertaking the assessment between Walsall MBC and Birmingham City Council. In addition there was a lack of resources to enable the assessment to be carried out in a timely manner. This meant the assessment was carried out just a few hours before the time period for the S5(2) was to expire. ”

Is this part of a recurring concern?

Yes — Failure to ensure timely and appropriate Mental Health Act assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to obtain and have available key information and documentation for mental health assessments

Wider context from the report

“2. Evidence at the inquest from the approved Mental health practitioner confirmed that key information and documentation were either unavailable and/or not asked for during the mental health act assessment on 14/04/19. I was unable to confirm which at the inquest. This meant the true nature of Mr Dundhal’s long term condition was not known and the assessors were unable to see the “bigger picture”. The delay in arranging the assessment contributed to the lack of available information. ”

Is this part of a recurring concern?

Yes — Inadequate mental health assessment before care decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake internal investigations into assessment delays and resource concerns

Wider context from the report

“4. Walsall MBC has failed to undertake an internal investigation into the delays and resources concerns during the assessment in April 19. They have also failed to engage with other agencies to ensure lessons are learnt. It is essential in complex cases like this that all agencies work together after a tragedy to ensure lessons are learnt to protect others. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to engage with other agencies to learn lessons from complex cases

Wider context from the report

“4. Walsall MBC has failed to undertake an internal investigation into the delays and resources concerns during the assessment in April 19. They have also failed to engage with other agencies to ensure lessons are learnt. It is essential in complex cases like this that all agencies work together after a tragedy to ensure lessons are learnt to protect others. ”

Is this part of a recurring concern?

Yes — Failure to identify and address recurring safety issues through organisational learning.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to place patients on the recommended Mental Health Act section

Wider context from the report

“3. When Mr Dundhal was admitted to hospital on 15/03/19 he was placed on S2 of the Mental Health Act when his clinical team had specifically recommended he be placed on S3. No explanation was available for this. Evidence at the inquest suggested this was a decision made by the Approved Mental health practitioner from Birmingham City Council. Consideration needs to given as to why a S3 was not put in place in accordance with the recommendation. ”

Is this part of a recurring concern?

Yes — Failure to ensure timely and appropriate Mental Health Act assessment; Unreliable Mental Health Act detention arrangements.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redistribute safer inter-agency information-sharing guidance within the urgent care team and through local governance meetings.

Verbatim wording from the response

“I would like to reassure you, however, that FTB records are held electronically and these are easily available to be shared where appropriate. Although we are unable to establish the precise circumstances of this call, as a direct result of your report, we have redistributed the safer inter agency information sharing guidance within the urgent care team and at the local governance meetings to ensure that any lessons to be learnt are implemented.”

Source location

2019-0294-Response-by-Birmingham-Womens-and-Childrens-NHS-Trust
Page 2 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue engaging with other agencies to learn from incidents and improve patient care.

Verbatim wording from the response

“We will continue to engage with other agencies to enable the Trust to learn from incidents and improve patient care.”

Source location

2019-0294-Response-by-Birmingham-Womens-and-Childrens-NHS-Trust
Page 3 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue discussions with a neighbouring authority to improve access to relevant records.

Verbatim wording from the response

“Instructions have therefore been given that not only should records be sought at the earliest opportunity, but whenever an assessment is postponed the period of postponement is used for the purpose of requesting records to be made available. Walsall Council proposes to keep this matter under review. Despite this, Walsall Council has opened discussions with a neighbouring authority to see whether records can be more readily available.”

Source location

2019-0294-Response-by-Walsall-Council
Page 4 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop cross-agency practices for assessing patients from other authorities, including arrangements with neighbouring authorities.

Verbatim wording from the response

“The review has also opened discussions with a partner authority to consider improvements that can be made.”

Source location

2019-0294-Response-by-Walsall-Council
Page 1 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a procedure requiring Walsall hospitals to notify the Council promptly when any patient may require assessment.

Verbatim wording from the response

“The staffing levels have been increased. There is therefore a provision for a duty AMHP to be able to call for additional staff if they should be needed. In addition to that an on call manager is now available to provide assistance. A procedure is being developed which will request all hospitals in Walsall to notify Walsall Council as soon as there may be a need for an assessment to be carried out on any patient in their hospital, whether or not that patient is ordinarily resident in Walsall.”

Source location

2019-0294-Response-by-Walsall-Council
Page 4 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a manager on duty or on call at all times to assist staff.

Verbatim wording from the response

“The staffing levels have been increased. There is therefore a provision for a duty AMHP to be able to call for additional staff if they should be needed. In addition to that an on call manager is now available to provide assistance. A procedure is being developed which will request all hospitals in Walsall to notify Walsall Council as soon as there may be a need for an assessment to be carried out on any patient in their hospital, whether or not that patient is ordinarily resident in Walsall.”

Source location

2019-0294-Response-by-Walsall-Council
Page 4 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a procedure for staff to request information promptly from other authorities and NHS services when Walsall assessment may be required.

Verbatim wording from the response

“A procedure is also being developed to ensure that whenever another authority agrees to undertake an assessment of a patient in Walsall that the progress of the assessment is notified to Walsall Council and that Walsall Council’s staff will take action in any case in which it appears that there may be a delay in the carrying out of an assessment. In addition to that a procedure is being developed for Walsall Council’s staff to request information from other authorities and other parts of the NHS whenever it appears that a patient may need to be assessed by Walsall Council. This is to avoid delays which may be occasioned by the need to wait for information.”

Source location

2019-0294-Response-by-Walsall-Council
Page 4 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide AMHP on-call assistance to support the duty AMHP whenever needed.

Verbatim wording from the response

“There has been an increase in AMHPs employed by Walsall Council. There have been changes in working practices to avoid the previous practice of an AMHP being on duty for 12 hours followed by a period of being on call for a further period of 12 hours. In addition to that AMHPs will be available on call to assist the AMHP on duty whenever that may be needed. There will also be a manager on duty or on call, and thus available to provide assistance, at all times of the day and night. Walsall Council has opened discussions with its neighbouring authorities to formalise practices of asking neighbouring authorities to carry out reviews within the borough of Walsall. There will be a procedure for staff to ensure that the assessment has been carried out and completed in good time and for staff to be called on to assist if need be.”

Source location

2019-0294-Response-by-Walsall-Council
Page 5 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase AMHP staffing and provide additional staffing capacity when the duty AMHP requires assistance.

Verbatim wording from the response

“The staffing levels have been increased. There is therefore a provision for a duty AMHP to be able to call for additional staff if they should be needed. In addition to that an on call manager is now available to provide assistance. A procedure is being developed which will request all hospitals in Walsall to notify Walsall Council as soon as there may be a need for an assessment to be carried out on any patient in their hospital, whether or not that patient is ordinarily resident in Walsall.”

Source location

2019-0294-Response-by-Walsall-Council
Page 4 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require staff to seek records at the earliest opportunity and use any assessment postponement to obtain them.

Verbatim wording from the response

“Walsall Council has no direct access to any records held by other parties. In view of the need for confidentiality and the data protection legislation it is unlikely that third parties would be in a position to allow Walsall Council direct access to their records. At present the only steps which can be taken by Walsall Council to ensure that records are available is to see that they are requested at the earliest opportunity. In this case it would have been better if the AMHP on duty on the evening of Saturday 13 April 2019 had, instead of merely requesting the following day’s duty AMHP to carry out the assessment, himself made the requests for the records to be provided.”

Source location

2019-0294-Response-by-Walsall-Council
Page 4 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Meet regularly with other agencies to identify service improvements.

Verbatim wording from the response

“It is intended that Walsall Council should meet regularly with other agencies to identify areas where improvements can be made.”

Source location

2019-0294-Response-by-Walsall-Council
Page 5 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a procedure to monitor assessments undertaken by other authorities and trigger Walsall action when delays appear likely.

Verbatim wording from the response

“A procedure is also being developed to ensure that whenever another authority agrees to undertake an assessment of a patient in Walsall that the progress of the assessment is notified to Walsall Council and that Walsall Council’s staff will take action in any case in which it appears that there may be a delay in the carrying out of an assessment. In addition to that a procedure is being developed for Walsall Council’s staff to request information from other authorities and other parts of the NHS whenever it appears that a patient may need to be assessed by Walsall Council. This is to avoid delays which may be occasioned by the need to wait for information.”

Source location

2019-0294-Response-by-Walsall-Council
Page 4 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a procedure ensuring assessments are completed promptly and staff assistance is provided when necessary.

Verbatim wording from the response

“There has been an increase in AMHPs employed by Walsall Council. There have been changes in working practices to avoid the previous practice of an AMHP being on duty for 12 hours followed by a period of being on call for a further period of 12 hours. In addition to that AMHPs will be available on call to assist the AMHP on duty whenever that may be needed. There will also be a manager on duty or on call, and thus available to provide assistance, at all times of the day and night. Walsall Council has opened discussions with its neighbouring authorities to formalise practices of asking neighbouring authorities to carry out reviews within the borough of Walsall. There will be a procedure for staff to ensure that the assessment has been carried out and completed in good time and for staff to be called on to assist if need be.”

Source location

2019-0294-Response-by-Walsall-Council
Page 5 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Delays in arranging assessment, detention choice and Walsall Council’s investigation were matters for the other identified bodies to address.

Verbatim wording from the response

“You will appreciate that in respect of points 1, 3 and 4, PGH is not in a position to comment and that (i) any delays in arranging the MHA assessment; (ii) the use of Section 2 rather than a Section 3 detention on admission; and (iii) the failure by Walsall MBC to undertake an investigation are matters for the other interested persons noted above to address.”

Source location

2019-0294-Response-by-The-Priory
Page 1 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Relevant clinical information was made available to the assessing team, and no IT outage prevented access to electronic notes.

Verbatim wording from the response

“In respect of point 2 and the concern in relation to key information being unavailable or not asked for, please note that clinical staff at Lakeside View have considerable experience in liaising with professionals undertaking Mental Health Act assessments and have advised that relevant information relating to Mr Dundhal was made readily available to the assessing team. Additionally, Mr Dundhal’s responsible clinical ████████ made himself available on the day of the assessment and in fact was contacted by ward staff who asked him to speak to the assessing doctor, ████████.”

Source location

2019-0294-Response-by-The-Priory
Page 1 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust could not fully investigate the records request because it could not identify the telephone number used by the Approved Mental Health Practitioner.

Verbatim wording from the response

“In preparing this response, we have obtained the call logs from 14 April 2019, providing the telephone numbers which called in to the Access Centre on that day. We were concerned to hear at the inquest that the request for Mr Dundhal’s records was made and not complied with. Unfortunately, we have not been able to establish the telephone number which the Approved Mental Health Practitioner called from and as such we are limited in our investigations on this point.”

Source location

2019-0294-Response-by-Birmingham-Womens-and-Childrens-NHS-Trust
Page 2 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Walsall Council cannot directly access records held by other parties because confidentiality and data protection requirements restrict access.

Verbatim wording from the response

“Walsall Council has no direct access to any records held by other parties. In view of the need for confidentiality and the data protection legislation it is unlikely that third parties would be in a position to allow Walsall Council direct access to their records. At present the only steps which can be taken by Walsall Council to ensure that records are available is to see that they are requested at the earliest opportunity. In this case it would have been better if the AMHP on duty on the evening of Saturday 13 April 2019 had, instead of merely requesting the following day’s duty AMHP to carry out the assessment, himself made the requests for the records to be provided.”

Source location

2019-0294-Response-by-Walsall-Council
Page 4 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Walsall Council disputes that it should have known about the detention or assessment need before being contacted by another authority.

Verbatim wording from the response

“Walsall Council points out that it did not know that Gurdeep Singh Dundhal was in Lakeside View Hospital and needed to be assessed, and could not reasonably have been expected to have known that, until after more than 24 hours had elapsed since his detention under s. 5 (2) of the Mental Health Act 1983 when it was contacted about him. That contact came from Birmingham City Council in a telephone call. During that telephone conversation Birmingham City Council agreed to carry out the assessment of Gurdeep Singh Dundhal. Walsall Council had no cause for concern about the assessment being carried out until Saturday 13 April 2019 at 17:35 when it was contacted by Lakeside View who said that the assessment had still not been carried out.”

Source location

2019-0294-Response-by-Walsall-Council
Page 3 · response
Published 1 November 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Birmingham City Council, as the patient’s home authority, was responsible for arranging the assessment and initially agreed to undertake it.

Verbatim wording from the response

“Gurdeep Singh Dundhal was detained under s.5 (2) of the Mental Health Act 1983 at 11.50am on Thursday 11 April 2019. Walsall Council was not then told of his detention. Lakeside View Hospital, where Gurdeep Singh Dundhal was detained, had informed Birmingham City Council of his detention. This was not only an understandable move but a sensible one. Lakeside View Hospital had been treating Gurdeep Singh Dundhal since mid-March 2019. He had been referred there by the Mental Health Team from Birmingham City Council who had been providing his care in the community for approximately 3 years. As his home authority it was Birmingham City Council which was responsible, in March 2019, for arranging his detention under s.2 of the Mental Health Act 1983 for assessment.”

Source location

2019-0294-Response-by-Walsall-Council
Page 1 · response
Published 1 November 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026