PFD report

Janet Sylvia Daniels · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 2 Feb 2026•Essex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
16

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Insufficient familiarity among clinical and nursing staff with palliative and end-of-life care policies and guidance
    Part of recurring concern: Unreliable end-of-life care decision-making and consultation
  2. Failure to communicate and consult effectively with patients and families about end-of-life care decisions
    Part of recurring concern: Unreliable end-of-life care decision-making and consultation
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Add the What Matters to Me form to Epic to support personalised care planning and recording of patient priorities.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 April 2026.
  2. Action

    Embed ReSPECT documentation in the Epic patient dashboard for access, completion and reference during care planning.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 April 2026.
  3. Action

    Provide patients and families with a Last Days of Life leaflet during initial end-of-life-care planning and discussions.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 April 2026.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient familiarity among clinical and nursing staff with palliative and end-of-life care policies and guidance

Wider context from the report

“The Trust accepts that there was a significant failure on the part of clinical and nursing staff to communicate effectively with Mrs Daniels and her family in respect to critical clinical decision making, and the basis for such clinical decision making, relating to her transition to end of life care, directly impacting their involvement in decision making regarding the withdrawal of treatment, as required by Trust Policy and Guidance. Evidence from Trust witnesses, including the Langham Ward Manager/Nursing Sister and two Langham Ward Consultant Gastroenterologists indicated that clinical and nursing staff were insufficiently familiar with the principles set out in the Trusts relevant policies and guidance, including the Trust Palliative Care Guidance issued in April 2025, regarding the relevant considerations involved in the transition from palliative care to end of life care. Taken together, these two features give rise to a risk that patients and family members may not be appropriately consulted with respect to the basis for and timing of end-of-life care and, accordingly, that withdrawal of active treatment may be prematurely undertaken. ”

Is this part of a recurring concern?

Yes — Unreliable end-of-life care decision-making and consultation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate and consult effectively with patients and families about end-of-life care decisions

Wider context from the report

“The Trust accepts that there was a significant failure on the part of clinical and nursing staff to communicate effectively with Mrs Daniels and her family in respect to critical clinical decision making, and the basis for such clinical decision making, relating to her transition to end of life care, directly impacting their involvement in decision making regarding the withdrawal of treatment, as required by Trust Policy and Guidance. Evidence from Trust witnesses, including the Langham Ward Manager/Nursing Sister and two Langham Ward Consultant Gastroenterologists indicated that clinical and nursing staff were insufficiently familiar with the principles set out in the Trusts relevant policies and guidance, including the Trust Palliative Care Guidance issued in April 2025, regarding the relevant considerations involved in the transition from palliative care to end of life care. Taken together, these two features give rise to a risk that patients and family members may not be appropriately consulted with respect to the basis for and timing of end-of-life care and, accordingly, that withdrawal of active treatment may be prematurely undertaken. ”

Is this part of a recurring concern?

Yes — Unreliable end-of-life care decision-making and consultation.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add the What Matters to Me form to Epic to support personalised care planning and recording of patient priorities.

Verbatim wording from the response

“Additionally, the Trust uses the ‘What matters to me’ (WMTM) approach to patient care conversations. This is an NHS approach which focuses on the understanding patient priorities, values, and needs to guide personalised care and improve wellbeing. WMTM enables patients to document their priorities, using tools like the “About Me: What Matters to Me” form, which captures information about:”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 4 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed ReSPECT documentation in the Epic patient dashboard for access, completion and reference during care planning.

Verbatim wording from the response

“The Trust utilises the NHS ‘ReSPECT’ (Recommend Summary Plan for Emergency Care and Treatment) form. This document is filled out collaboratively by the patient, their family (where appropriate) and a healthcare worker. It details what is important to the patient when it comes to decision making about their care and treatment and is particularly relevant for patients with complex care needs and for people who are nearing the end of their lives. It is”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 3 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide patients and families with a Last Days of Life leaflet during initial end-of-life-care planning and discussions.

Verbatim wording from the response

“Patients and Family members are provided with a copy of the ‘Last Days of Life’ leaflet during the first stage of EOLC planning/discussions. The leaflet explains what relatives can expect when someone is thought to be in the last few days of life, and how hospital staff will support both the patient and those important to them. The leaflet provides the following information:”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 4 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete and distribute a standalone last-days-of-life guide covering recognition of dying, sensitive communication and commencement of the individualised care plan.

Verbatim wording from the response

“A new standalone guide has been drafted specifically for care in the last days of life, focusing on recognising dying, communication (how to have sensitive and honest conversations with patients and their families) and starting the ICPLDL. Terms to be avoided when discussing EOLC with patients and their family have been included. The Trust is aiming for completion and Trust wide distribution in May 2026.”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 3 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver advanced communication training for senior nurses and mental capacity and deprivation-of-liberty training for staff.

Verbatim wording from the response

“The Trust has delivered and continues to deliver Mental Capacity Act training for staff on all wards and has booked additional Mental Capacity Act seminars at the local university.”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 6 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver Trust-wide multidisciplinary education on recognising dying, communication, mental capacity assessments and lasting power of attorney.

Verbatim wording from the response

“• The delivering of a presentation at the Trust wide Multidisciplinary Team half day meeting on 19 March 2026, which included recognising dying, communication and Mental Capacity Assessments (MCA) and Lasting Power of Attorney (LPA).”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 2 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend palliative care guidance to clarify decision-making authority, commencement of end-of-life care and use of the individualised last-days-of-life care plan.

Verbatim wording from the response

“ACTIONS IMPLEMENTED”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 3 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver ongoing education on mental capacity, best-interest decisions, communication, ReSPECT, What Matters to Me, escalation and end-of-life documentation.

Verbatim wording from the response

“Communication and Education The Trust has carried out further education and upskilling on MCA and best interest decision making. The Trust continues to deliver on-going face to face education, e-learning and communication skills (this includes how and when to use the RESPECT forms and WMTM forms). These training sessions have reinforced expectations regarding escalation, documentation, and multidisciplinary communication in EOLC decisions.”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 5 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Align end-of-life-care e-learning with updated policy and new last-days-of-life guidance, including Epic processes and communication requirements.

Verbatim wording from the response

“The Trust e-learning for EOLC is being aligned with the updated EOLC policy and a new additional ‘Hospital Care in the Last Days of Life Guidance’. This guidance includes Epic (The Trust’s new Electronic Patient Record) processes, clearer wording on ICPLDL and terms to be avoided when discussing EOLC with patients and their family. Again, the Trust is aiming for completion by May 2026.”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 3 · response
Published 13 April 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Deliver additional Mental Capacity Act seminars at the local university.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 April 2026.
  2. 2

    Implement Epic as a unified electronic patient record and require clinicians commencing the care plan to document their details.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 April 2026.
  3. 3

    Review non-compliance and take remedial action through divisional governance processes.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 April 2026.
  4. 4

    Appoint a medical safeguarding lead to support safeguarding and mental capacity practice across the Trust.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 April 2026.
  5. 5

    Conduct monthly accountability audits measuring individualised last-days-of-life care-plan commencements at ward, divisional and Trust levels.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 April 2026.
  6. 6

    Enable Epic recording of lasting powers of attorney, mental capacity assessments and best-interest decisions on the patient dashboard.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 April 2026.
  7. 7

    Complete a governance review of end-of-life policies, documentation, escalation processes and related training arrangements.

    Stated by East Suffolk and North Essex NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 April 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver additional Mental Capacity Act seminars at the local university.

Verbatim wording from the response

“The Trust has delivered and continues to deliver Mental Capacity Act training for staff on all wards and has booked additional Mental Capacity Act seminars at the local university.”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 6 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement Epic as a unified electronic patient record and require clinicians commencing the care plan to document their details.

Verbatim wording from the response

“Since October 2025, the Trust has implemented a new electronic patient record system, Epic. The Trust has consolidated a vast number of separate systems into one sole system that encompasses all the patient notes. This provides unified, one record per patient for all clinical and administrative data. The impact for patients is as follows:”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 5 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review non-compliance and take remedial action through divisional governance processes.

Verbatim wording from the response

“• Any identified non-compliance is subject to review and appropriate remedial action through divisional governance processes.”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 6 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a medical safeguarding lead to support safeguarding and mental capacity practice across the Trust.

Verbatim wording from the response

“A medical safeguarding lead has now been appointed to support safeguarding and mental capacity within the Trust.”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 5 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct monthly accountability audits measuring individualised last-days-of-life care-plan commencements at ward, divisional and Trust levels.

Verbatim wording from the response

“Audit and Ongoing Monitoring To ensure sustained compliance the Trust audits and monitors the following:”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 6 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enable Epic recording of lasting powers of attorney, mental capacity assessments and best-interest decisions on the patient dashboard.

Verbatim wording from the response

“There is a section on Epic where the LPA can be recorded and uploaded. Mental capacity and best interest decisions are recorded in the same section. These are accessible on the patient’s dashboard on Epic.”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 5 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a governance review of end-of-life policies, documentation, escalation processes and related training arrangements.

Verbatim wording from the response

“INVESTIGATION AND GOVERNANCE REVIEW”

Source location

2026-0202 - Response from East Suffolk and North Essex NHS Foundation Trust
Page 2 · response
Published 13 April 2026

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026