PFD report

Alfonso Sinclair · Prevention of Future Deaths report

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Issued 29 Apr 2019•Inner West London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure of station staff systems of work to position ticket-barrier monitoring where irregular passenger behaviour is more likely to be observed
  2. Lack of alarms at platform-end barriers
  3. Lack of ease of CCTV monitoring
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Extend remote station accessibility systems to include CCTV, public address, fire detection and gateline systems.

    Stated by London Underground LimitedStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2019.
  2. Action

    Investigate other metros’ experience of platform-end alarm or detection technology and assess whether it can be safely applied to the LU network.

    Stated by London Underground LimitedStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2019.
  3. Action

    Continue evaluating camera-based detection technologies and equipment that could alert staff to dangerous or potentially suicidal behaviour.

    Stated by London Underground LimitedStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Alarming platform-end barriers would make no beneficial difference to preventing unauthorised access to the track area.

    Stated by London Underground LimitedDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of station staff systems of work to position ticket-barrier monitoring where irregular passenger behaviour is more likely to be observed

Wider context from the report

“4. That systems of work by station staff be reviewed to ensure monitoring of the ticket barriers a place where irregular behaviour by passengers is more likely to be observed. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of alarms at platform-end barriers

Wider context from the report

“2. That there is no alarm at the barriers at the platform ends. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of ease of CCTV monitoring

Wider context from the report

“5. That ease of monitoring of CCTV be facilitated. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a system for staff to alert and track individuals of concern on CCTV

Wider context from the report

“1. That there is no apparent system for staff to alert odd behaviour and then track an individual of concern on CCTV. ”

Is this part of a recurring concern?

Yes — Unreliable CCTV detection and tracking of people at risk; Unreliable safety CCTV monitoring systems.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend remote station accessibility systems to include CCTV, public address, fire detection and gateline systems.

Verbatim wording from the response

“LU has invested and continues to invest in updating its remote CCTV viewing and replay systems and has recently initiated a project to extend remote accessibility of stations to include not only CCTV but additionally, public address, fire detection and gate-line systems. We expect to have concluded our initial trials of the new systems by the end of 2020.”

Source location

2019-0141-Response-by-Transport-for-London
Page 4 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigate other metros’ experience of platform-end alarm or detection technology and assess whether it can be safely applied to the LU network.

Verbatim wording from the response

“From our analysis, most unauthorised and deliberate access onto the track in underground stations are directly from the platform edge and do not involve passing through the platform end barrier. You will be aware of the challenges and issues of retro-fitting platform edge door systems to all stations from our letter to you dated 23 April 2018. We are therefore considering whether there may be any other types of alarm or detection systems that may be viable.”

Source location

2019-0141-Response-by-Transport-for-London
Page 3 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue evaluating camera-based detection technologies and equipment that could alert staff to dangerous or potentially suicidal behaviour.

Verbatim wording from the response

“It is not possible for us to continuously monitor every single one of our roughly thirteen thousand cameras that are positioned around our stations. We therefore continue to assess and evaluate new and evolving camera-based detection technologies that can alert staff to certain behavioural traits and actions that could pre-empt an act of self harm or people unintentionally putting themselves in danger of being struck by a passing train.”

Source location

2019-0141-Response-by-Transport-for-London
Page 4 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and adapt suicidal-behaviour training to cover customer behaviour at gatelines and ticket halls, then implement the changes.

Verbatim wording from the response

“As set out in 1 above, LU has recently undertaken a significant amount of work to train front line station staff to spot potentially suicidal behaviour and how to intervene. This has mainly focused on station platforms, but we will review this training with a view to adapting the content to include customer behaviours at other locations within stations, specifically at the key intervention point of the gateline and ticket hall. It shall conclude this and implement any changes by late 2019.”

Source location

2019-0141-Response-by-Transport-for-London
Page 4 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Alarming platform-end barriers would make no beneficial difference to preventing unauthorised access to the track area.

Verbatim wording from the response

“As set out in ████████ Witness Statement, dated 17 April 2019, the barriers fitted to platform ends at Underground stations are designed to act as a visual and physical deterrent and are expressly not there to secure the tunnel mouth or prevent access to the track. At the majority of underground stations, it is possible to access the track area (and thus the tunnels) without going anywhere near the end barriers. We have concluded that alarming the barriers (and their movement) would make no beneficial difference in preventing members of the public intentionally entering the track area without authorisation to do so.”

Source location

2019-0141-Response-by-Transport-for-London
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing CCTV arrangements are considered appropriate for local congestion management, incident support and incident review rather than continuous real-time tracking.

Verbatim wording from the response

“Moving on to the second part of this concern, CCTV cameras are in place in all LU stations but it is worth noting that their primary purpose is not to track the movement or actions of individuals in real time. Station operations rooms are not continuously staffed and CCTV camera views are not continuously monitored. Where station staff are alerted to unusual behaviours, the images from the CCTV can be viewed locally in the station operations room or remotely in the London Underground Control Centre (LUCC).”

Source location

2019-0141-Response-by-Transport-for-London
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Platform-end alarms are constrained by delayed manual checking, likely false alarms and unacceptable disruption and risks to train operations.

Verbatim wording from the response

“We have considered the use of alarms on platform end barriers previously, but there are some concerns about their effectiveness. Firstly, any such alarm would need to be acknowledged by a member of staff and”

Source location

2019-0141-Response-by-Transport-for-London
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continuous CCTV monitoring is not possible, and behavioural detection technologies are considered too immature for reliable London Underground operation.

Verbatim wording from the response

“It is not possible for us to continuously monitor every single one of our roughly thirteen thousand cameras that are positioned around our stations. We therefore continue to assess and evaluate new and evolving camera-based detection technologies that can alert staff to certain behavioural traits and actions that could pre-empt an act of self harm or people unintentionally putting themselves in danger of being struck by a passing train.”

Source location

2019-0141-Response-by-Transport-for-London
Page 4 · response
Published 14 June 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Support manufacturers where possible in developing technology to improve network safety.

    Stated by London Underground LimitedStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2019.
  2. 2

    Implement lessons from Mr Sinclair’s death in future unusual-behaviour training.

    Stated by London Underground LimitedStated plannedThe respondent said that this action was planned when they made their response on 14 June 2019.
  3. 3

    Establish a dedicated suicide prevention team to increase awareness and sustain frontline station-staff training.

    Stated by London Underground LimitedStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Existing station operational plans already determine frontline staff deployment using customer safety and operational criteria.

    Stated by London Underground LimitedExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support manufacturers where possible in developing technology to improve network safety.

Verbatim wording from the response

“We are committed to improving the safety of our network through the use of technology and will continue to evaluate equipment and support manufacturers wherever possible.”

Source location

2019-0141-Response-by-Transport-for-London
Page 4 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement lessons from Mr Sinclair’s death in future unusual-behaviour training.

Verbatim wording from the response

“We have undertaken a review the content of our training to ensure that any lessons learned from Mr Sinclair’s tragic death, particularly in relation to his behaviours at the gate-line, are included in our future training. Such changes will be implemented with immediate effect.”

Source location

2019-0141-Response-by-Transport-for-London
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a dedicated suicide prevention team to increase awareness and sustain frontline station-staff training.

Verbatim wording from the response

“In April 2018, LU established a dedicated suicide prevention team to increase awareness of this issue and to establish and sustain dedicated training of front-line station staff in spotting unusual / suicidal behaviour and what intervention actions to take. The key principles of this training are transferable to other incidents where customers seem to be displaying unusual behaviours but may not necessarily be suicidal.”

Source location

2019-0141-Response-by-Transport-for-London
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing station operational plans already determine frontline staff deployment using customer safety and operational criteria.

Verbatim wording from the response

“Our existing station operational plans set out the deployment of front line staff at various times of the day. Criteria for station staff deployment considers, amongst other issues, customer safety, customer service and assistance, responsiveness and staff security and safety.”

Source location

2019-0141-Response-by-Transport-for-London
Page 3 · response
Published 14 June 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026