PFD report

Norman Leadbeater · Prevention of Future Deaths report

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Issued 27 Jun 2024•Manchester North

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Failure to record prescribed thickeners on Medication Administration Records
    Part of recurring concern: Unsafe medication administration
  2. Insufficient care-plan detail for safe administration of thickened fluids
    Part of recurring concern: Unreliable care-planning processes
  3. Failure to complete management audits of Medication Administration Records for service users receiving medication support
    Part of recurring concern: Failure to assure the quality of clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Inform staff about the inquest outcome, Section 28 requirements and resulting improvements to training, communication and MAR recording.

    Stated by EasyCare Ltd (trading name: EVOLVEStated completedThe respondent said that this action was complete when they made their response on 28 June 2024.
  2. Action

    Use printed MAR sheets supplied by the office or pharmacies to reduce medication errors.

    Stated by EasyCare Ltd (trading name: EVOLVEStated plannedThe respondent said that this action was planned when they made their response on 28 June 2024.
  3. Action

    Redefine care plans to include greater detail about clients’ needs, choices and preferences.

    Stated by EasyCare Ltd (trading name: EVOLVEStated completedThe respondent said that this action was complete when they made their response on 28 June 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record prescribed thickeners on Medication Administration Records

Wider context from the report

“Mr Leadbeater had been in receipt of domiciliary care from Evolve Services since October 2023. The care included the administration of medication. When a concern was raised that the carers had not been thickening fluids appropriately, the Community Commissioning Team at Bury Council undertook an investigation and found that the prescribed thickener was not listed on the Medication Administration Record (MAR) and that the care plan in place for Mr Leadbeater did not contain sufficient detail for care staff to safely and correctly administer thickened fluids. In February 2024 and following its investigation into the concerns regarding Mr Leadbeater’s care, Bury Council Community Commissioning Team recommended that Evolve Services undertake a number of remedial actions. This included an immediate management audit of MAR for those service-users in receipt of medication support and liaison with GPs and Pharmacists to ensure that the medication listed for each service-user is up to date and accurate. The concern had that four and half months since the recommendation was made, Evolve Services have not yet completed the management audit of MAR for those service users in receipt of medication support. The representative from Evolve Services who attended the inquest was unable to provide the Court with a timescale for completion of this work or the number of service users this affects. ”

Is this part of a recurring concern?

Yes — Unsafe medication administration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient care-plan detail for safe administration of thickened fluids

Wider context from the report

“Mr Leadbeater had been in receipt of domiciliary care from Evolve Services since October 2023. The care included the administration of medication. When a concern was raised that the carers had not been thickening fluids appropriately, the Community Commissioning Team at Bury Council undertook an investigation and found that the prescribed thickener was not listed on the Medication Administration Record (MAR) and that the care plan in place for Mr Leadbeater did not contain sufficient detail for care staff to safely and correctly administer thickened fluids. In February 2024 and following its investigation into the concerns regarding Mr Leadbeater’s care, Bury Council Community Commissioning Team recommended that Evolve Services undertake a number of remedial actions. This included an immediate management audit of MAR for those service-users in receipt of medication support and liaison with GPs and Pharmacists to ensure that the medication listed for each service-user is up to date and accurate. The concern had that four and half months since the recommendation was made, Evolve Services have not yet completed the management audit of MAR for those service users in receipt of medication support. The representative from Evolve Services who attended the inquest was unable to provide the Court with a timescale for completion of this work or the number of service users this affects. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete management audits of Medication Administration Records for service users receiving medication support

Wider context from the report

“Mr Leadbeater had been in receipt of domiciliary care from Evolve Services since October 2023. The care included the administration of medication. When a concern was raised that the carers had not been thickening fluids appropriately, the Community Commissioning Team at Bury Council undertook an investigation and found that the prescribed thickener was not listed on the Medication Administration Record (MAR) and that the care plan in place for Mr Leadbeater did not contain sufficient detail for care staff to safely and correctly administer thickened fluids. In February 2024 and following its investigation into the concerns regarding Mr Leadbeater’s care, Bury Council Community Commissioning Team recommended that Evolve Services undertake a number of remedial actions. This included an immediate management audit of MAR for those service-users in receipt of medication support and liaison with GPs and Pharmacists to ensure that the medication listed for each service-user is up to date and accurate. The concern had that four and half months since the recommendation was made, Evolve Services have not yet completed the management audit of MAR for those service users in receipt of medication support. The representative from Evolve Services who attended the inquest was unable to provide the Court with a timescale for completion of this work or the number of service users this affects. ”

Is this part of a recurring concern?

Yes — Failure to assure the quality of clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inform staff about the inquest outcome, Section 28 requirements and resulting improvements to training, communication and MAR recording.

Verbatim wording from the response

“Staff were informed of the outcome of the Inquest, in particular, the Section 28 applicable and the changes that were required to improve our practices and they were kept aware of the need to improve training, communication and their recording on the MAR sheets. The above was discussed with the individual staff that attended to NL as well as in other staff meetings, where other matters were raised like accuracy of log”

Source location

Response from Evolve
Page 5 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use printed MAR sheets supplied by the office or pharmacies to reduce medication errors.

Verbatim wording from the response

“Further to regular meetings with our Care Officer from Bury Adult services, ████████, and after meeting with the Medication Optimisation Team, ████████, as directed by ████████, all client MAR sheets are printed now, the introduction of printed MAR sheets, which will be from either the office or the chemist, this will reduce medication errors and ultimately provide better outcomes for service users. Refer to attachment 6”

Source location

Response from Evolve
Page 5 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redefine care plans to include greater detail about clients’ needs, choices and preferences.

Verbatim wording from the response

“The Care Plans have been redefined inclusive of more details around the client's needs, choices and preferences, refer to attachment 2, also the training resources have been greatly updated, with an external training”

Source location

Response from Evolve
Page 2 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide enhanced medication, SALT, Care Certificate and related training, including annual refresher training.

Verbatim wording from the response

“The Care Plans have been redefined inclusive of more details around the client's needs, choices and preferences, refer to attachment 2, also the training resources have been greatly updated, with an external training”

Source location

Response from Evolve
Page 2 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit all service-user MAR sheets and continue regular audits after their return to the office.

Verbatim wording from the response

“Since the Section 28 was issued to Evolve, the company have taken many remedial steps to address the content of your letter. The current RM has completed an audit of all MAR sheets for all the service users and the report is attached for your attention. Attachment 1”

Source location

Response from Evolve
Page 2 · response
Published 28 June 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Maintain comprehensive pharmacy and GP-surgery lists to improve communication about clients’ medication.

    Stated by EasyCare Ltd (trading name: EVOLVEStated completedThe respondent said that this action was complete when they made their response on 28 June 2024.
  2. 2

    Increase the replacement Responsible Individual’s office presence and conduct recorded ad hoc staff quality checks.

    Stated by EasyCare Ltd (trading name: EVOLVEStated plannedThe respondent said that this action was planned when they made their response on 28 June 2024.
  3. 3

    Improve staff induction through additional role-specific training and increased senior observation of staff during shifts.

    Stated by EasyCare Ltd (trading name: EVOLVEStated completedThe respondent said that this action was complete when they made their response on 28 June 2024.
  4. 4

    Enrol all staff in the DBS Update Service and check log-sheet entries for accuracy and content.

    Stated by EasyCare Ltd (trading name: EVOLVEStated completedThe respondent said that this action was complete when they made their response on 28 June 2024.
  5. 5

    Hold monthly staff meetings, record discussions and distribute them to staff promptly.

    Stated by EasyCare Ltd (trading name: EVOLVEStated plannedThe respondent said that this action was planned when they made their response on 28 June 2024.
  6. 6

    Update medication practices and policies following professional guidance, and introduce more detailed recruitment processes.

    Stated by EasyCare Ltd (trading name: EVOLVEStated completedThe respondent said that this action was complete when they made their response on 28 June 2024.
  7. 7

    Enrol the replacement Responsible Individual on the Registered Manager Award.

    Stated by EasyCare Ltd (trading name: EVOLVEStated plannedThe respondent said that this action was planned when they made their response on 28 June 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain comprehensive pharmacy and GP-surgery lists to improve communication about clients’ medication.

Verbatim wording from the response

“The recent improvements made on handling, manging and administering medication safely and to ensure safe and effective delivery of care services for service users. The office now has a full list of all pharmacies that our clients get their medications from and a full list of all GP surgeries, from this list our communication has greatly enhanced our practices. Refer to attachment 4”

Source location

Response from Evolve
Page 4 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase the replacement Responsible Individual’s office presence and conduct recorded ad hoc staff quality checks.

Verbatim wording from the response

“████████, who replaced the previous RI, will undertake the Registered Manager Award, he will be enrolled and will complete with the current training provider that the RM, is training with. His role will involve more time in the office, but he will do ad hoc quality checks on staff and these checks will be recorded also. The exiting RI will still have involvement in the service until needed.”

Source location

Response from Evolve
Page 3 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve staff induction through additional role-specific training and increased senior observation of staff during shifts.

Verbatim wording from the response

“After many discussions with our in house senior team, and with our Contracts Officer at Bury Adult Services, ████████, and also with other professionals, namely ████████, who is the Medication Lead for Bury Adult Services, hence the improvements include: the Staff Induction has been revisited and greatly improved, with additional training, which covers the role of the SW in more detail, the Induction period includes more observations of staff during their shift, by other senior staff.”

Source location

Response from Evolve
Page 2 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enrol all staff in the DBS Update Service and check log-sheet entries for accuracy and content.

Verbatim wording from the response

“There will be monthly staff meetings whereby staff will be encourage and will be paid to attend, all discussions will be recorded and sent out to staff in a timely manner, as regards to the DBS for staff, then to ease the process, all staff are enrolled on the update service now and the checking of log sheets is managed also by ensuring that all entries are checked for accuracy and content.”

Source location

Response from Evolve
Page 3 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold monthly staff meetings, record discussions and distribute them to staff promptly.

Verbatim wording from the response

“There will be monthly staff meetings whereby staff will be encourage and will be paid to attend, all discussions will be recorded and sent out to staff in a timely manner, as regards to the DBS for staff, then to ease the process, all staff are enrolled on the update service now and the checking of log sheets is managed also by ensuring that all entries are checked for accuracy and content.”

Source location

Response from Evolve
Page 3 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update medication practices and policies following professional guidance, and introduce more detailed recruitment processes.

Verbatim wording from the response

“provider brought in, to improve the training content and provision, there is increased medication observations for staff, and now all staff have the Care Certificate and NHS training on Administering Medication, attachment 3, which was recommended by ████████ has also been completed the four staff members and remaining staff members will aim to complete by the 6th of September 2024. We will ensure this training is refreshed every 12 months as our standard procedure. The Medication Lead for Bury Adult Services, ████████ has visited the office with ████████, our Care Officer, this proved to be a very helpful meeting as ████████ has given further direction and guidance on how to improve our medication practices and assist the company and the staff to practice safe medication, all policies have been rechecked and updated now, our recruitment will be more detailed now.”

Source location

Response from Evolve
Page 3 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enrol the replacement Responsible Individual on the Registered Manager Award.

Verbatim wording from the response

“████████, who replaced the previous RI, will undertake the Registered Manager Award, he will be enrolled and will complete with the current training provider that the RM, is training with. His role will involve more time in the office, but he will do ad hoc quality checks on staff and these checks will be recorded also. The exiting RI will still have involvement in the service until needed.”

Source location

Response from Evolve
Page 3 · response
Published 28 June 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026