STEFAN WALKER · Prevention of Future Deaths report

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Issued 17 Jun 2024•Swansea and Neath Port Talbot

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
3

Described in responses

Recipients and published responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure of paramedics and ambulance crew to carry flumazenil for acute emergencies
    Part of recurring concern: Failure to ensure paramedics have required emergency medicines for pre-hospital care

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Welsh Ambulance Services NHS Trust

    Train ambulance personnel in advanced airway techniques and supportive care strategies for benzodiazepine overdose.

  2. Welsh Ambulance Services NHS Trust

    Authorise trained paramedics to carry and use flumazenil under a patient group directive only to reverse benzodiazepines they administered.

  3. Welsh Ambulance Services NHS Trust

    Carry naloxone routinely and enable paramedics and emergency medical technicians to administer it for suspected opioid overdose.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Welsh Ambulance Services NHS Trust

    Flumazenil should not be carried for suspected benzodiazepine overdose because its use is hazardous and contrary to current clinical guidance.

    Disputes the concernThe respondent disagreed with part of the concern or the basis for it.
  2. Welsh Ambulance Services NHS Trust

    Existing advanced airway techniques and supportive care strategies are considered more appropriate for managing benzodiazepine overdose.

    Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
  3. Welsh Ambulance Services NHS Trust

    Use of flumazenil outside its licensed indication cannot legally be authorised for paramedic use.

    Unable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of paramedics and ambulance crew to carry flumazenil for acute emergencies

Wider context from the report

“(1) I was told that paramedics and ambulance crew do not carry flumazenil (but often do carry naloxone). The availability of flumazenil was hampered in this case because STEFAN was on an acute psychiatric ward where the said antagonist was being kept and could be prescribed by the ward pharmacist and administered by the doctors (with the support paramedics when they arrived). (2) I am concerned that there may be other acute circumstances when the use of this particular antagonist (flumazenil) could make a difference (say in the case of the collapse of person on the street or otherwise in the community) but will not be available since paramedics do not it. (3) I and the jury heard no evidence as to why naloxone is carried, but other antagonists (such as flumazenil) not. ”

Is this part of a recurring concern?

Yes — Failure to ensure paramedics have required emergency medicines for pre-hospital care.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train ambulance personnel in advanced airway techniques and supportive care strategies for benzodiazepine overdose.

Verbatim wording from the response

“Hopefully the explanation I have provided above will reassure you that flumazenil should not be used in this context based on all current clinical guidelines. Ambulance personnel are trained in advanced airway techniques and other supportive care strategies which are more appropriate for the management of benzodiazepine overdose.”

Source location

Response from Welsh Ambulance Service
Page 3 · response
Published 25 June 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Authorise trained paramedics to carry and use flumazenil under a patient group directive only to reverse benzodiazepines they administered.

Verbatim wording from the response

“Some of our Welsh Ambulance Service paramedics do carry flumazenil and may utilise it under a patient group directive (PGD) authority. But this use is specifically only for the emergency reversal of benzodiazepines which they have administered, so this only applies to paramedics who are trained and authorised to use advanced sedative pain-relieving drug options. These paramedics however can (and should) only use flumazenil in this specific context, and the PGD is explicit that it should not be used in the context of other suspected benzodiazepine overdose for the reasons outlined above.”

Source location

Response from Welsh Ambulance Service
Page 2 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Carry naloxone routinely and enable paramedics and emergency medical technicians to administer it for suspected opioid overdose.

Verbatim wording from the response

“Naloxone is routinely carried by ambulance crews and can be administered by paramedics & emergency medical technicians. It is also carried by several UK police forces, and issued to members of the public who may come into contact with patients who are experiencing the effects of opioid overdose, as part of a wider strategy to reduce harm. Naloxone in this context has an excellent safety profile and there is extensive experience of use across the world.”

Source location

Response from Welsh Ambulance Service
Page 1 · response
Published 25 June 2024

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Flumazenil should not be carried for suspected benzodiazepine overdose because its use is hazardous and contrary to current clinical guidance.

Verbatim wording from the response

“There are very robust clinical reasons as to why flumazenil cannot and should not be considered in the same way. While flumazenil does reverse the effects of benzodiazepines, its use for overdosage of benzodiazepines (and in particular overdose in the context of multiple drugs including benzodiazepines) is controversial and potentially very hazardous.”

Source location

Response from Welsh Ambulance Service
Page 2 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing advanced airway techniques and supportive care strategies are considered more appropriate for managing benzodiazepine overdose.

Verbatim wording from the response

“Hopefully the explanation I have provided above will reassure you that flumazenil should not be used in this context based on all current clinical guidelines. Ambulance personnel are trained in advanced airway techniques and other supportive care strategies which are more appropriate for the management of benzodiazepine overdose.”

Source location

Response from Welsh Ambulance Service
Page 3 · response
Published 25 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use of flumazenil outside its licensed indication cannot legally be authorised for paramedic use.

Verbatim wording from the response

“The UK licenced indication for flumazenil is the “reversal of sedative effects of benzodiazepines in anaesthesia and clinical procedures”. Any use in other circumstances would be outside of the scope of the UK product licence and would not be something we could legally authorise for paramedic use.”

Source location

Response from Welsh Ambulance Service
Page 2 · response
Published 25 June 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026