PFD report

Keith Gallimore · Prevention of Future Deaths report

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Issued 11 May 2015•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
3

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to make potentially important CANDI service information accessible to other services within the Trust
    Part of recurring concern: Unreliable inter-agency information sharing for coordinated care
  2. Lack of an out-of-hours process for obtaining and transferring iCope notes to Rio
    Part of recurring concern: Failure to reliably transfer medical records between healthcare organisations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Maintain a protocol for checking new referrals against IAPTUS and recording relevant current or recent ICope contacts on RiO.

    Stated by North London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 11 May 2015.
  2. Action

    Train designated acute-assessment staff across liaison, crisis-resolution and bed-management teams to check IAPTUS records and access clinical notes.

    Stated by North London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 11 May 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Entering all ICope patient data in both systems is impractical and would provide little benefit because of the service’s referral volume.

    Stated by North London NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make potentially important CANDI service information accessible to other services within the Trust

Wider context from the report

“(1) I am concerned that potentially important information, documented by a service provided by CANDI, is not accessible by other services within the same Trust, without a proactive request being made. It was not clear why this restriction is in place, nor what steps could be taken if information were required in an ‘out-of-hours’ setting, at which time the iCope service would not be available to copy notes to Rio. Although there was no evidence that, had the iCope notes been available to the Crisis Team, the outcome of Mr Gallimore's case would have been different, I am concerned that future deaths could result because of this issue. ”

Is this part of a recurring concern?

Yes — Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an out-of-hours process for obtaining and transferring iCope notes to Rio

Wider context from the report

“(1) I am concerned that potentially important information, documented by a service provided by CANDI, is not accessible by other services within the same Trust, without a proactive request being made. It was not clear why this restriction is in place, nor what steps could be taken if information were required in an ‘out-of-hours’ setting, at which time the iCope service would not be available to copy notes to Rio. Although there was no evidence that, had the iCope notes been available to the Crisis Team, the outcome of Mr Gallimore's case would have been different, I am concerned that future deaths could result because of this issue. ”

Is this part of a recurring concern?

Yes — Failure to reliably transfer medical records between healthcare organisations.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a protocol for checking new referrals against IAPTUS and recording relevant current or recent ICope contacts on RiO.

Verbatim wording from the response

“I agree that there is a gap in information sharing between ICope and rest of the Trust, this is because of the use of different electronic patient record systems. ICope is obliged to use electronic patient records system called IAPTUS because of national data reporting requirements, whilst all other services in the Trust use electronic patient records system called RIO. ICope has an established protocol for checking all new referrals against the RIO system and for making entries on RIO where patients have either current or recent contact with the service.”

Source location

2015-0184-Response-by-Camden-and-Islington-NHS-Trust
Page 1 · response
Published 11 May 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train designated acute-assessment staff across liaison, crisis-resolution and bed-management teams to check IAPTUS records and access clinical notes.

Verbatim wording from the response

“One possible solution would be for all ICope staff to enter all their patient data on RIO as well as IAPTUS. Given the number of referrals to the service (some 17,000 in the last year) this is impractical and would mostly be of little benefit. Following discussion between leads in our Acute Division and ICope it was agreed that the most effective solution would be to provide IAPTUS training to a small number of front-line staff (who provide services 7 days a week/ 24 hours a day) in the Acute Division. This means that staff working in the acute assessment teams will be able to make routine checks on all new patients against the IAPTUS system and have immediate access to the full clinical notes. All IAPT staff are already trained on the use of RiO electronic system and have access to RiO.”

Source location

2015-0184-Response-by-Camden-and-Islington-NHS-Trust
Page 2 · response
Published 11 May 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Entering all ICope patient data in both systems is impractical and would provide little benefit because of the service’s referral volume.

Verbatim wording from the response

“One possible solution would be for all ICope staff to enter all their patient data on RIO as well as IAPTUS. Given the number of referrals to the service (some 17,000 in the last year) this is impractical and would mostly be of little benefit. Following discussion between leads in our Acute Division and ICope it was agreed that the most effective solution would be to provide IAPTUS training to a small number of front-line staff (who provide services 7 days a week/ 24 hours a day) in the Acute Division. This means that staff working in the acute assessment teams will be able to make routine checks on all new patients against the IAPTUS system and have immediate access to the full clinical notes. All IAPT staff are already trained on the use of RiO electronic system and have access to RiO.”

Source location

2015-0184-Response-by-Camden-and-Islington-NHS-Trust
Page 2 · response
Published 11 May 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Train all ICope staff to use the Carenotes electronic records system when the Trust changes systems.

    Stated by North London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 11 May 2015.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train all ICope staff to use the Carenotes electronic records system when the Trust changes systems.

Verbatim wording from the response

“As the Trust changes to different electronic records system Carenotes in September 2015 all IAPT staff will be trained to use Carenotes.”

Source location

2015-0184-Response-by-Camden-and-Islington-NHS-Trust
Page 2 · response
Published 11 May 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026