Investigation and inquest
On 12th November 2017 Mrs Sheila Sullivan Ross (Sheila), aged 86 years, died at Sunderland Royal Hospital. The Inquest, as part of my Investigation, concluded on 14th March 2018, when I recorded a conclusion of Accident.
The Cause of Death following Post-Mortem Examination was: -
Ia Pelvic Haematoma
Ib Fracture Pubic Rami
II Chronic Ischaemic Heart Disease
Circumstances of the death
Sheila was admitted to Sunderland Royal Hospital on 10th November 2017 following an unwitnessed fall at the Hylton View Care Home. It was initially thought that Sheila had not sustained any serious injury from her fall. However, after care staff had hoisted her into her chair, she began to complain of pain, and an ambulance was called. An x-ray examination showed stable bilateral pubic rami fractures, which were suitable for supportive treatment only via rest and analgesia. Sheila was found to have a urinary tract infection and was treated for urinary sepsis via insertion of urinary catheter, intravenous fluids, oxygen and antibiotics. A pelvic ultrasound scan was ordered to assess her bladder issue. Sheila sadly deteriorated and passed away on 12th November 2017.
Coroner’s concerns
(1) The falls risk assessment tool used by the Care Home staff appeared to be outdated, and the subsequent level of falls risk recorded by staff was not in keeping with the score generated by the assessment tool.
(2) The Care Home buzzer system only allowed one alert mechanism – personal buzzer or sensor mat – to be active at any one time, unless a resident could access the wall buzzer. This can leave residents unable to summon timely assistance when needed.
(3) There was poor communication from the Care Home with Sheila’s family members, which led them to lose confidence in the standard of care Sheila was receiving.