PFD report

Mrs Beryl Farmer · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 24 Nov 2016•Black Country

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Lack of completed falls risk assessments
    Part of recurring concern: Inadequate control of falls risksPart of recurring concern: Unreliable completion and verification of falls-risk assessments
  2. Failure to perform CT head scans after significant facial and head bruising
    Part of recurring concern: Failure of head injury assessment and treatment pathways to reliably recognise and manage head injuriesPart of recurring concern: Failure to assess and respond promptly to significant signs of injuryPart of recurring concern: Failure to provide timely access to clinically indicated CT scanning
  3. Failure to justify moving patients at risk of falls from monitored to unmonitored bays
    Part of recurring concern: Inadequate control of falls risks
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Recheck head-injury and inpatient-falls policies against NICE and NPSA standards.

    Stated by Sandwell and West Birmingham Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 19 February 2017.
  2. Action

    Install the new electronic patient record to provide decision support and alerts reinforcing inpatient-falls and head-injury standards.

    Stated by Sandwell and West Birmingham Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 19 February 2017.
  3. Action

    Amend the inpatient falls policy to require post-incident monitoring and link emergency-department and ward standards.

    Stated by Sandwell and West Birmingham Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 19 February 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Existing head-injury and inpatient-falls policies meet NICE and NPSA standards and remain suitable for staff use.

    Stated by Sandwell and West Birmingham Hospitals NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of completed falls risk assessments

Wider context from the report

“1. Evidence emerged during the inquest that Mrs Farmer had a risk of a falling (moderate to high risk). There was no evidence that a falls risk assessment had been completed. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable completion and verification of falls-risk assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to perform CT head scans after significant facial and head bruising

Wider context from the report

“4. In addition no CT Head scan was performed despite evidence of significant bruising to her face and head. ”

Is this part of a recurring concern?

Yes — Failure of head injury assessment and treatment pathways to reliably recognise and manage head injuries; Failure to assess and respond promptly to significant signs of injury; Failure to provide timely access to clinically indicated CT scanning.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to justify moving patients at risk of falls from monitored to unmonitored bays

Wider context from the report

“2. Given the risks of falls, there was no clear justification for moving her from a monitored bay to an unmonitored bay. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient post-fall neurological observations before discharge

Wider context from the report

“3. After the fall, only one set of neurological observations were performed before her discharge. ”

Is this part of a recurring concern?

Yes — Failure to carry out required neurological observations; Unreliable post-fall assessment and clinical response.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recheck head-injury and inpatient-falls policies against NICE and NPSA standards.

Verbatim wording from the response

“We have the necessary policies and procedures in place to manage Head Injuries which present in our Emergency Departments. Equally the management of patients who have fallen during an admission is detailed in policies and guidance for staff. These provide both advice and instruction to staff. Having had this material re-checked by our Medical Director and Chief Nurse, it meets both NICE and NPSA standards and remains suitable. It is available to staff”

Source location

2016-0420-Response-by-Sandwell-and-West-Birmingham-Hospitals-NHS-Trust
Page 1 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install the new electronic patient record to provide decision support and alerts reinforcing inpatient-falls and head-injury standards.

Verbatim wording from the response

“We are going to amend our inpatient falls policy. This will help us to ensure that post incident monitoring is undertaken. It will also more clearly link our standards in ED and on the wards. It is unacceptable that in this situation the requested monitoring was discontinued. Our use of Vital Pac and the upcoming installation of our new electronic patient record by Christmas 2017 will provide decision support and alerts to reinforce our standards. These changes will be complete by the end of March 2017.”

Source location

2016-0420-Response-by-Sandwell-and-West-Birmingham-Hospitals-NHS-Trust
Page 2 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the inpatient falls policy to require post-incident monitoring and link emergency-department and ward standards.

Verbatim wording from the response

“We are going to amend our inpatient falls policy. This will help us to ensure that post incident monitoring is undertaken. It will also more clearly link our standards in ED and on the wards. It is unacceptable that in this situation the requested monitoring was discontinued. Our use of Vital Pac and the upcoming installation of our new electronic patient record by Christmas 2017 will provide decision support and alerts to reinforce our standards. These changes will be complete by the end of March 2017.”

Source location

2016-0420-Response-by-Sandwell-and-West-Birmingham-Hospitals-NHS-Trust
Page 2 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue an internal Patient Safety Notice on neurological observations and linking inpatient falls with head-injury management.

Verbatim wording from the response

“through our Intranet web site. Face to face training time will reinforce this pathway in the months ahead. Additionally we will issue a Patient Safety Notice (an internal safety alert) reminding staff of the importance of neurological observations and the link being made between the management of inpatient falls with a head injury and the pathway.”

Source location

2016-0420-Response-by-Sandwell-and-West-Birmingham-Hospitals-NHS-Trust
Page 2 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce the head-injury and falls-management pathway through face-to-face staff training.

Verbatim wording from the response

“We have the necessary policies and procedures in place to manage Head Injuries which present in our Emergency Departments. Equally the management of patients who have fallen during an admission is detailed in policies and guidance for staff. These provide both advice and instruction to staff. Having had this material re-checked by our Medical Director and Chief Nurse, it meets both NICE and NPSA standards and remains suitable. It is available to staff”

Source location

2016-0420-Response-by-Sandwell-and-West-Birmingham-Hospitals-NHS-Trust
Page 1 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing head-injury and inpatient-falls policies meet NICE and NPSA standards and remain suitable for staff use.

Verbatim wording from the response

“We have the necessary policies and procedures in place to manage Head Injuries which present in our Emergency Departments. Equally the management of patients who have fallen during an admission is detailed in policies and guidance for staff. These provide both advice and instruction to staff. Having had this material re-checked by our Medical Director and Chief Nurse, it meets both NICE and NPSA standards and remains suitable. It is available to staff”

Source location

2016-0420-Response-by-Sandwell-and-West-Birmingham-Hospitals-NHS-Trust
Page 1 · response
Published 19 February 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Provide ward-based quality-improvement time across medical wards.

    Stated by Sandwell and West Birmingham Hospitals NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 February 2017.
  2. 2

    Change local accountabilities across medical wards as part of the safety-culture improvement work.

    Stated by Sandwell and West Birmingham Hospitals NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 February 2017.
  3. 3

    Undertake multidisciplinary team-based working across medical wards to raise standards and develop a safety culture.

    Stated by Sandwell and West Birmingham Hospitals NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 February 2017.
  4. 4

    Conduct monitored board rounds enabling clinicians to challenge one another’s practice.

    Stated by Sandwell and West Birmingham Hospitals NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 February 2017.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The cited omissions are not accepted as having directly contributed to Mrs Farmer’s death.

    Stated by Sandwell and West Birmingham Hospitals NHS TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ward-based quality-improvement time across medical wards.

Verbatim wording from the response

“Of course, policies and standards are only functional within a culture which prizes them. As colleagues from NHS England and the CQC are aware, we are currently undertaking work across our medical wards to try and ensure standards are raised. This is based on multi professional team based working, and looking to create a safety culture which is grounded in continuous improvement. This includes, but is not limited to, changed accountabilities at local level, ward based quality improvement time, and monitored board rounds for clinicians to challenge each other’s practice. These culture changes take time but the next 12 weeks will see intensive work to try and make the right start.”

Source location

2016-0420-Response-by-Sandwell-and-West-Birmingham-Hospitals-NHS-Trust
Page 2 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Change local accountabilities across medical wards as part of the safety-culture improvement work.

Verbatim wording from the response

“Of course, policies and standards are only functional within a culture which prizes them. As colleagues from NHS England and the CQC are aware, we are currently undertaking work across our medical wards to try and ensure standards are raised. This is based on multi professional team based working, and looking to create a safety culture which is grounded in continuous improvement. This includes, but is not limited to, changed accountabilities at local level, ward based quality improvement time, and monitored board rounds for clinicians to challenge each other’s practice. These culture changes take time but the next 12 weeks will see intensive work to try and make the right start.”

Source location

2016-0420-Response-by-Sandwell-and-West-Birmingham-Hospitals-NHS-Trust
Page 2 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake multidisciplinary team-based working across medical wards to raise standards and develop a safety culture.

Verbatim wording from the response

“Of course, policies and standards are only functional within a culture which prizes them. As colleagues from NHS England and the CQC are aware, we are currently undertaking work across our medical wards to try and ensure standards are raised. This is based on multi professional team based working, and looking to create a safety culture which is grounded in continuous improvement. This includes, but is not limited to, changed accountabilities at local level, ward based quality improvement time, and monitored board rounds for clinicians to challenge each other’s practice. These culture changes take time but the next 12 weeks will see intensive work to try and make the right start.”

Source location

2016-0420-Response-by-Sandwell-and-West-Birmingham-Hospitals-NHS-Trust
Page 2 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct monitored board rounds enabling clinicians to challenge one another’s practice.

Verbatim wording from the response

“Of course, policies and standards are only functional within a culture which prizes them. As colleagues from NHS England and the CQC are aware, we are currently undertaking work across our medical wards to try and ensure standards are raised. This is based on multi professional team based working, and looking to create a safety culture which is grounded in continuous improvement. This includes, but is not limited to, changed accountabilities at local level, ward based quality improvement time, and monitored board rounds for clinicians to challenge each other’s practice. These culture changes take time but the next 12 weeks will see intensive work to try and make the right start.”

Source location

2016-0420-Response-by-Sandwell-and-West-Birmingham-Hospitals-NHS-Trust
Page 2 · response
Published 19 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The cited omissions are not accepted as having directly contributed to Mrs Farmer’s death.

Verbatim wording from the response

“I am in receipt of your Regulation 28 Report following the Inquest and your ruling on 23 November 2016, in respect of the late Mrs Beryl Farmer. I should extend again the condolences of the Trust to Mrs Farmer’s family, to whom I am copying my letter. We do not accept however that the omissions you cite directly contributed to Mrs Farmer’s death.”

Source location

2016-0420-Response-by-Sandwell-and-West-Birmingham-Hospitals-NHS-Trust
Page 1 · response
Published 19 February 2017

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/2

Data last updated 7 September 2026