PFD report

Simon Moss · Prevention of Future Deaths report

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Issued 1 Feb 2026•Inner South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to use EPCR narrative in mental health risk assessments
    Part of recurring concern: Unreliable gathering and use of collateral information in mental health assessments
  2. Failure to obtain and use family contact details in mental health assessment and discharge risk mitigation
    Part of recurring concern: Failure to obtain relevant collateral information from family and social supportsPart of recurring concern: Inadequate mental health assessment before care decisionsPart of recurring concern: Unreliable gathering and use of collateral information in mental health assessments
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Ensure next-of-kin details are added to patient information during triage at University Hospital London.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 4 February 2026.
  2. Action

    Introduce an induction form for new bank and locum staff covering access to electronic patient and London care record systems.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 4 February 2026.
  3. Action

    Ensure London Ambulance Service information is added to the Emergency Department iCare system.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 February 2026.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use EPCR narrative in mental health risk assessments

Wider context from the report

“The EPRC contained a detailed account of the reasons for which the ambulance paramedics considered the patient at risk to self. It provided a record of details and issues that would have been important to explore in a mental health assessment, including indicators that the patient’s own account could not be relied on. However, the evidence was that in his subsequent mental health assessment only the triage referral note made by the triage nurse in A&E was relied on, together with the patient’s account. That triage note was necessarily brief and so the detail in the EPCR was lost. Furthermore, the Manchester Triage System only provided the option of “suicidal ideation” or “self-harm” whereas there was evidence in the EPCR of planning and intent. Further, neither the referral, nor broader medical records contained the contact information of his wife who had called the emergency services. Her mobile number was on the EPCR. Trust policy was that she should have been called as part of his assessment. She was not as the patient would not disclose her number and the EPRC was not consulted. The evidence was that across several experienced mental health nurses present – who had worked across many roles and mental health trusts – none knew of, or thought to look for the EPCR for further collateral or to seek next of kin details through this or other means. The EPCR was accessible on systems available to the mental health nurse however. While remedied at the relevant trust, given the evidence of broader practice among mental health nurses I am concerned that there remains a gap in training, practice, policy and/or procedural frameworks for mental health assessments leading to an important source of significant information (EPCR narrative and family contact details) not being known of or used, which could otherwise: (a) inform an accurate evaluation of the risk to self of patients presenting with mental health illness via ambulance services (i.e. this was not an isolated incident of the EPCR not being known of or used by the specific mental health nurse making the assessment) by (i) providing an independent and detailed account of recent patient history and (ii) contact details for family/friends/individuals who can provide further collateral on their recent presentation, and (b) allow better mitigation of residual risks at the point of discharge (e.g. through engagement with family and ensuring the patient is collected). I am concerned that this may undermine the evaluation and mitigation of risk in patients presenting with potential risk-to-self and so represents a risk of future deaths. ”

Is this part of a recurring concern?

Yes — Unreliable gathering and use of collateral information in mental health assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to obtain and use family contact details in mental health assessment and discharge risk mitigation

Wider context from the report

“The EPRC contained a detailed account of the reasons for which the ambulance paramedics considered the patient at risk to self. It provided a record of details and issues that would have been important to explore in a mental health assessment, including indicators that the patient’s own account could not be relied on. However, the evidence was that in his subsequent mental health assessment only the triage referral note made by the triage nurse in A&E was relied on, together with the patient’s account. That triage note was necessarily brief and so the detail in the EPCR was lost. Furthermore, the Manchester Triage System only provided the option of “suicidal ideation” or “self-harm” whereas there was evidence in the EPCR of planning and intent. Further, neither the referral, nor broader medical records contained the contact information of his wife who had called the emergency services. Her mobile number was on the EPCR. Trust policy was that she should have been called as part of his assessment. She was not as the patient would not disclose her number and the EPRC was not consulted. The evidence was that across several experienced mental health nurses present – who had worked across many roles and mental health trusts – none knew of, or thought to look for the EPCR for further collateral or to seek next of kin details through this or other means. The EPCR was accessible on systems available to the mental health nurse however. While remedied at the relevant trust, given the evidence of broader practice among mental health nurses I am concerned that there remains a gap in training, practice, policy and/or procedural frameworks for mental health assessments leading to an important source of significant information (EPCR narrative and family contact details) not being known of or used, which could otherwise: (a) inform an accurate evaluation of the risk to self of patients presenting with mental health illness via ambulance services (i.e. this was not an isolated incident of the EPCR not being known of or used by the specific mental health nurse making the assessment) by (i) providing an independent and detailed account of recent patient history and (ii) contact details for family/friends/individuals who can provide further collateral on their recent presentation, and (b) allow better mitigation of residual risks at the point of discharge (e.g. through engagement with family and ensuring the patient is collected). I am concerned that this may undermine the evaluation and mitigation of risk in patients presenting with potential risk-to-self and so represents a risk of future deaths. ”

Is this part of a recurring concern?

Yes — Failure to obtain relevant collateral information from family and social supports; Inadequate mental health assessment before care decisions; Unreliable gathering and use of collateral information in mental health assessments.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure next-of-kin details are added to patient information during triage at University Hospital London.

Verbatim wording from the response

“The NHS England London Region Team have liaised with South East London Integrated Care Board (ICB) about the concerns you have raised. They have advised that the University Hospital London now ensures that next of kin details are added to patient information during the triage process. They are also ensuring that information from the London Ambulance Service is added to their Emergency Department (iCare) system. They advised that South London and Maudsley Mental Health Trust has introduced a new induction form to be completed by all new bank and locum staff which provides details on how to access the electronic patient record and London care record systems. There is now greater awareness amongst staff of the valuable information relevant to mental health assessments that may be on the electronic patient care system.”

Source location

2026-0052 - Response from NHS England
Page 2 · response
Published 4 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce an induction form for new bank and locum staff covering access to electronic patient and London care record systems.

Verbatim wording from the response

“The NHS England London Region Team have liaised with South East London Integrated Care Board (ICB) about the concerns you have raised. They have advised that the University Hospital London now ensures that next of kin details are added to patient information during the triage process. They are also ensuring that information from the London Ambulance Service is added to their Emergency Department (iCare) system. They advised that South London and Maudsley Mental Health Trust has introduced a new induction form to be completed by all new bank and locum staff which provides details on how to access the electronic patient record and London care record systems. There is now greater awareness amongst staff of the valuable information relevant to mental health assessments that may be on the electronic patient care system.”

Source location

2026-0052 - Response from NHS England
Page 2 · response
Published 4 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure London Ambulance Service information is added to the Emergency Department iCare system.

Verbatim wording from the response

“The NHS England London Region Team have liaised with South East London Integrated Care Board (ICB) about the concerns you have raised. They have advised that the University Hospital London now ensures that next of kin details are added to patient information during the triage process. They are also ensuring that information from the London Ambulance Service is added to their Emergency Department (iCare) system. They advised that South London and Maudsley Mental Health Trust has introduced a new induction form to be completed by all new bank and locum staff which provides details on how to access the electronic patient record and London care record systems. There is now greater awareness amongst staff of the valuable information relevant to mental health assessments that may be on the electronic patient care system.”

Source location

2026-0052 - Response from NHS England
Page 2 · response
Published 4 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish and implement national Staying safe from suicide guidance promoting holistic assessments, family involvement and safety planning.

Verbatim wording from the response

“The recently launched NHS England Staying safe from suicide guidance was co-produced by mental health nurses and published by NHS England in June 2025. Its aim is to address issues in terms of mental health assessments both in a crisis situation and when mental health nurses are undertaking detailed mental health assessments in mental health and acute physical health trusts. This guidance supports the government’s work to reduce suicide and improve mental health services. It promotes a shift towards a more holistic, person-centred approach rather than relying on risk prediction, which is unreliable because suicidal thoughts can change quickly. Instead, it recommends using a method based on understanding each person’s situation and managing the safety. It highlights the importance of bringing in families/carers in gaining an overall understanding and need for safety planning.”

Source location

2026-0052 - Response from NHS England
Page 1 · response
Published 4 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support mental health trusts through the Culture of Care programme to strengthen clinical information use and relational approaches to care.

Verbatim wording from the response

“Through the Culture of Care national programme, NHS England is supporting mental health trusts to strengthen both the effective use of clinical information and relational approaches to care, in inpatient settings. This includes supporting mental health staff to know the person, understand their history, and engage with family, friends and carers to better recognise and respond to risk. Trusts are beginning to apply these principles more broadly across community services.”

Source location

2026-0052 - Response from NHS England
Page 1 · response
Published 4 February 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Develop 85 dedicated Mental Health Emergency Departments with regions and local systems to improve crisis care.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 February 2026.
  2. 2

    Provide e-learning training supporting the Staying safe from suicide guidance.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 4 February 2026.
  3. 3

    Discuss received Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning across national and regional NHS teams.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 February 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop 85 dedicated Mental Health Emergency Departments with regions and local systems to improve crisis care.

Verbatim wording from the response

“The work within the medium-term planning and the 10-year plan commits to co-produced service models which will have significant impact on the service model for adults, one being ‘Crisis Assessment Centres’ (Mental Health Emergency Departments). The Mental Health Programme Team in NHS England are working with regions and local systems to develop 85 new dedicated Mental Health Emergency Departments to make sure people experiencing crisis get effective care. Urgent and emergency care will be redesigned to avoid the need for unnecessary hospital attendance or admission. People with mental health difficulties have a range of options in a crisis, including alternatives to hospital.”

Source location

2026-0052 - Response from NHS England
Page 2 · response
Published 4 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide e-learning training supporting the Staying safe from suicide guidance.

Verbatim wording from the response

“Training to support this guidance was launched in 2025 and is available via an e-learning module.”

Source location

2026-0052 - Response from NHS England
Page 1 · response
Published 4 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss received Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning across national and regional NHS teams.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Simon, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

2026-0052 - Response from NHS England
Page 2 · response
Published 4 February 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026