PFD report

Anne Morris · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 18 Dec 2017•Inner South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
5

Named on the report

Responses found
2

Of 5 recipients

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Failure of the HTT to obtain a written discharge plan from the hospital
    Part of recurring concern: Failure to ensure safe discharge planning for inpatient mental health admissionsPart of recurring concern: Unreliable community Home Treatment Team care pathwaysPart of recurring concern: Unreliable hospital discharge processes
  2. Failure to liaise with the HTT before discharge
    Part of recurring concern: Unreliable community Home Treatment Team care pathwaysPart of recurring concern: Unreliable hospital discharge processes
  3. Failure to formulate a written discharge plan identifying the responsible community HTT
    Part of recurring concern: Unreliable community Home Treatment Team care pathwaysPart of recurring concern: Unreliable hospital discharge processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Review the transfer-of-care protocol to address obtaining missing information from referring or receiving services.

    Stated by Oxleas NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 12 February 2018.
  2. Action

    Disseminate the reviewed transfer-of-care protocol through the clinical effectiveness governance process.

    Stated by Oxleas NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 12 February 2018.
  3. Action

    Deliver a rolling webinar training programme highlighting discharge-planning policy, family communication, care-plan circulation and follow-up service responsibilities.

    Stated by Recipient name withheldStated plannedThe respondent said that this action was planned when they made their response on 12 February 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The fourth and fifth concerns relate to Oxleas Mental Health NHS Trust rather than Priory Group.

    Stated by Recipient name withheldRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the HTT to obtain a written discharge plan from the hospital

Wider context from the report

“(4) The Oxleas HTT do not appear to have proactively contacted the Priory Hospital for a written discharge plan prior to, or at the time, of the home visit on the 25/6/17. Had the HTT made contact with the Priory Hospital it would still have been possible to formulate a plan (including the availability of collateral assistance from Messrs ████████). ”

Is this part of a recurring concern?

Yes — Failure to ensure safe discharge planning for inpatient mental health admissions; Unreliable community Home Treatment Team care pathways; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to liaise with the HTT before discharge

Wider context from the report

“(3) The Priory Hospital did not identify a responsible HTT for the discharge address in Eltham and there was no liaison with an HTT prior to discharge. ”

Is this part of a recurring concern?

Yes — Unreliable community Home Treatment Team care pathways; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to formulate a written discharge plan identifying the responsible community HTT

Wider context from the report

“(2) The Priory Hospital did not formulate a written plan, before discharge from hospital, identifying the HTT who would be responsible for onward care in the community and, in particular making the relevant HTT aware that Anne was agreeable to health care professionals speaking to Peter Forester and Bernard Bakes regarding support with her mental health issues. ”

Is this part of a recurring concern?

Yes — Unreliable community Home Treatment Team care pathways; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the HTT to establish the patient's consent to contact a support person

Wider context from the report

“(5) The Oxleas HTT do not appear to have been aware of Anne’s willingness for mental health professionals to contact her friend ████████ regarding community support with her suicide risk. Had Oxleas HTT proactively made contact with the Priory Hospital they could have been made aware of this arrangement. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify a responsible HTT for the discharge address

Wider context from the report

“(3) The Priory Hospital did not identify a responsible HTT for the discharge address in Eltham and there was no liaison with an HTT prior to discharge. ”

Is this part of a recurring concern?

Yes — Failure to ensure safe discharge planning for inpatient mental health admissions; Unreliable community Home Treatment Team care pathways; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to inform the relevant HTT of consent to contact support persons

Wider context from the report

“(2) The Priory Hospital did not formulate a written plan, before discharge from hospital, identifying the HTT who would be responsible for onward care in the community and, in particular making the relevant HTT aware that Anne was agreeable to health care professionals speaking to Peter Forester and Bernard Bakes regarding support with her mental health issues. ”

Is this part of a recurring concern?

Yes — Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to contact consented friends and relatives regarding community support

Wider context from the report

“(1) I am concerned that the staff at the Priory Hospital did not make contact with friends and relatives after Anne had consented to them being contacted. ”

Is this part of a recurring concern?

Yes — Failure to make required contact with approved family and support contacts.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the transfer-of-care protocol to address obtaining missing information from referring or receiving services.

Verbatim wording from the response

“• Our ‘Transfer of Care within Oxleas and externally’ protocol has been reviewed by the Medical Director, because it only described the information which should be provided to other units not what services should do in order to obtain information when a patient is referred / transferred. This will ensure standardisation in all Oxleas services in addition to the Home Treatment Team and this will then be disseminated through our clinical effectiveness governance process. This action is complete.”

Source location

2017-0383-Response-by-Oxleas-NHS-Trust_Redacted
Page 1 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the reviewed transfer-of-care protocol through the clinical effectiveness governance process.

Verbatim wording from the response

“• Our ‘Transfer of Care within Oxleas and externally’ protocol has been reviewed by the Medical Director, because it only described the information which should be provided to other units not what services should do in order to obtain information when a patient is referred / transferred. This will ensure standardisation in all Oxleas services in addition to the Home Treatment Team and this will then be disseminated through our clinical effectiveness governance process. This action is complete.”

Source location

2017-0383-Response-by-Oxleas-NHS-Trust_Redacted
Page 1 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a rolling webinar training programme highlighting discharge-planning policy, family communication, care-plan circulation and follow-up service responsibilities.

Verbatim wording from the response

“Please note that we have reviewed and re-launched Priory Healthcare Policy H02: Admission, Transfer and Discharge and made reference to the involvement of family, friends and carers in the discharge planning process (paragraph 5.1e). A rolling programme of training webinars which detail policy and practice in relation to discharge planning will feature as part of these webinars. Please be assured that the point that you have made in respect of communicating with family and friends prior to discharge will be highlighted as part of these webinars.”

Source location

2017-0383-Response-by-Priory-Group
Page 1 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and relaunch the discharge policy, strengthening family involvement, care-plan circulation, service identification and written acceptance of follow-up responsibility.

Verbatim wording from the response

“Please note that we have reviewed and re-launched Priory Healthcare Policy H02: Admission, Transfer and Discharge and made reference to the involvement of family, friends and carers in the discharge planning process (paragraph 5.1e). A rolling programme of training webinars which detail policy and practice in relation to discharge planning will feature as part of these webinars. Please be assured that the point that you have made in respect of communicating with family and friends prior to discharge will be highlighted as part of these webinars.”

Source location

2017-0383-Response-by-Priory-Group
Page 1 · response
Published 12 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The fourth and fifth concerns relate to Oxleas Mental Health NHS Trust rather than Priory Group.

Verbatim wording from the response

“We note that the fourth and fifth matters of concern relate to Oxleas Mental Health NHS Trust rather than to Priory Group.”

Source location

2017-0383-Response-by-Priory-Group
Page 2 · response
Published 12 February 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Amend the H11A Discharge Checklist to record contact details for friends, family and next of kin.

    Stated by Recipient name withheldStated completedThe respondent said that this action was complete when they made their response on 12 February 2018.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the H11A Discharge Checklist to record contact details for friends, family and next of kin.

Verbatim wording from the response

“As above this matter has been addressed as part of the policy review. Form H11A Discharge Checklist which is associated with the policy has been amended to include a section to record the contact details of friends and family (including the next of kin). The policy itself stipulates very clearly that care plans should be circulated prior to the patient’s discharge from hospital. This point of good practice will be highlighted as part of the webinar training programme.”

Source location

2017-0383-Response-by-Priory-Group
Page 2 · response
Published 12 February 2018

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/5

Data last updated 7 September 2026