PFD report

Thomas Peter LOXTON · Prevention of Future Deaths report

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Issued 15 Feb 2024•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Lack of collaborative working to establish and embed the process for notifying of patient deaths
  2. Failure to complete BCH Root Cause Analysis recommendations within their target timeframes
    Part of recurring concern: Failure to implement identified safety actionsPart of recurring concern: Unreliable root cause analysis processes
  3. Failure to complete the patient-death notification process action within its target timeframe
    Part of recurring concern: Failure to implement identified safety actions
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Engage DIH-managed GP practices to identify further opportunities to improve death-notification processes.

    Stated by Dudley Integrated Health and Care NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 February 2024.
  2. Action

    Review the implemented changes at regular intervals to ensure they remain embedded.

    Stated by Dudley Integrated Health and Care NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 February 2024.
  3. Action

    Ensure the immediate death-notification changes are reflected in DIH’s relevant procedural documents.

    Stated by Dudley Integrated Health and Care NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 22 February 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of collaborative working to establish and embed the process for notifying of patient deaths

Wider context from the report

“2. Secondly, in this inquest, there was evidence that Thomas' family received letters from clinicians from Dudley Integrated Health and Care NHS Trust (DIH) requesting that Thomas made contact, which were sent after his death, causing obvious distress to his family. It is not difficult to see that this type of administrative error could lead to significant distress to families who are already vulnerable by virtue of their bereavement, and which could give rise to a risk of death. An RCA carried out by DIH identified that action was to be taken - namely that DIH should work with colleagues at BCH to establish and embed the process for notifying of patient deaths. However, this does not appear to be an action that has been identified in BCH's RCA report, and I am concerned by the apparent lack of collaborative working to ensure this process is carried out. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete BCH Root Cause Analysis recommendations within their target timeframes

Wider context from the report

“1. The evidence on behalf of Black Country Healthcare NHS Foundation Trust (BCH) was that there are numerous recommendations as detailed in its Root Cause Analysis (RCA) report that remain outstanding that have target completion dates that arise after the conclusion of this inquest. These dates have been pushed back once already. I am concerned that if these targets are pushed back further and/or are not met, for whatever reason, there is a risk that future deaths will occur. Upon conclusion of the inquest, I am Functus Officio, with no power to request updates from the Trust to check and ensure that the targets have been met and changes have been made. Whilst I am grateful for the efforts of reassurance provided by representatives of the Trust at the inquest, I am reluctant to dismiss my concerns, particularly where actions remain outstanding, and I have opportunity to take action now to ensure that the risk of future deaths is reduced. ”

Is this part of a recurring concern?

Yes — Failure to implement identified safety actions; Unreliable root cause analysis processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete the patient-death notification process action within its target timeframe

Wider context from the report

“2. Secondly, the evidence on behalf of DIH was that the above action to be taken remains outstanding and has a target completion date that arises after the conclusion of this inquest. I am concerned that if this target is pushed back and/or is not not met, for whatever reason, there is a risk that future deaths will occur. Upon conclusion of the inquest, I am Functus Officio, with no power to request updates from the Trust to check and ensure that the targets have been met and changes have been made. Whilst I am grateful for the efforts of reassurance provided by representatives of the Trust at the inquest, I am reluctant to dismiss my concerns, particularly where actions remain outstanding, and I have opportunity to take action now to ensure that the risk of future deaths is reduced. ”

Is this part of a recurring concern?

Yes — Failure to implement identified safety actions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of collaborative working to establish and embed the process for notifying of patient deaths

Wider context from the report

“1. In the inquest, there was evidence that Thomas' family received letters from clinicians from Dudley Integrated Health and Care NHS Trust (DIH) requesting that Thomas made contact with them, which were sent after his death, causing obvious distress to his family. It is not difficult to see that this type of administrative error could lead to significant distress to families who are already vulnerable by virtue of their bereavement, and which could give rise to a risk of death. An RCA carried out by DIH identified that action was to be taken - namely that DIH should work with colleagues at Black Country Healthcare NHS Foundation Trust (BCH) to establish and embed the process for notifying of patient deaths. However, this does not appear to be an action that has been identified in BCH's RCA report, and I am concerned by the apparent lack of collaborative working to ensure this process is carried out. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage DIH-managed GP practices to identify further opportunities to improve death-notification processes.

Verbatim wording from the response

“• In addition, we recognise that a patient’s GP will often be best placed to receive death notifications, reflective of their role as being at the heart of individual patient care. However, it is not always possible for each GP to be able to easily recognise all of the relevant organisations which would require being informed. Both DIH & BCH have therefore raised this issue with our local Black Country ICB to explore how we might be able to better manage this with our primary care colleagues. Within DIH, we have also engaged with our own GPs – we manage two GP practices in Dudley – to help identify any further opportunities for improvement.”

Source location

Response from Dudley Integrated Health and Care NHS Trust
Page 2 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the implemented changes at regular intervals to ensure they remain embedded.

Verbatim wording from the response

“I hope this provides you with assurance that the Trust has taken the concerns raised in your regulation 28 response very seriously and will continue to take action to reduce the likelihood of a similar incident from reoccurring. We hope that the actions highlighted above will make a difference and we will review changes made at regular intervals to ensure that they are embedded whilst sharing the outcome and lessons learnt with all affected staff.”

Source location

Response from Dudley Integrated Health and Care NHS Trust
Page 3 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure the immediate death-notification changes are reflected in DIH’s relevant procedural documents.

Verbatim wording from the response

“In addition, we are both ensuring that these immediate changes are now being appropriately reflected in the relevant procedural documents within each organisation.”

Source location

Response from Dudley Integrated Health and Care NHS Trust
Page 2 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise death-notification coordination with the Black Country ICB to explore improved management with primary care colleagues.

Verbatim wording from the response

“• In addition, we recognise that a patient’s GP will often be best placed to receive death notifications, reflective of their role as being at the heart of individual patient care. However, it is not always possible for each GP to be able to easily recognise all of the relevant organisations which would require being informed. Both DIH & BCH have therefore raised this issue with our local Black Country ICB to explore how we might be able to better manage this with our primary care colleagues. Within DIH, we have also engaged with our own GPs – we manage two GP practices in Dudley – to help identify any further opportunities for improvement.”

Source location

Response from Dudley Integrated Health and Care NHS Trust
Page 2 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore with relevant colleagues how full implementation of local medical examiner services could improve death-notification processes.

Verbatim wording from the response

“• We have also identified that the full implementation of local medical examiner services also provides an excellent opportunity to improve the death notification process for all organisations and so are also exploring this with the relevant colleagues.”

Source location

Response from Dudley Integrated Health and Care NHS Trust
Page 2 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Routinely contact BCH after an unexpected adult patient death to check whether BCH knew of the death and had patient involvement.

Verbatim wording from the response

“Building on the collaborative working arrangements we already have in place between DIH & BCH, with immediate effect, we have implemented a more enhanced process in both organisations to try to minimise any opportunities for delay and the impact this might have on families, as well as identified some broader actions to help develop further improvements:”

Source location

Response from Dudley Integrated Health and Care NHS Trust
Page 1 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the local ICB and primary care colleagues to explore improved management of death notifications.

Verbatim wording from the response

“In addition, we recognise that a patient’s GP will often be best placed to receive death notifications, reflective of their role as being at the heart of individual patient care. However, it is not always possible for each GP to be able to easily recognise all of the relevant organisations which would require being informed. Both DIHC & BCH have therefore raised this issue with our local Black Country ICB to explore how we might be able to better manage this with our primary care colleagues.”

Source location

Response from Black Country Healthcare
Page 2 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore opportunities to improve death notification through full implementation of local medical examiner services.

Verbatim wording from the response

“We have also identified that the full implementation of local medical examiner services also provides an excellent opportunity to improve the death notification process for all organisations and so are also exploring this with the relevant colleagues.”

Source location

Response from Black Country Healthcare
Page 3 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an enhanced cross-organisation process for confirming patient deaths and preventing inappropriate post-death correspondence.

Verbatim wording from the response

“Building on the collaborative working arrangements we already have in place between Dudley Integrated Healthcare and Black Country Healthcare, we have implemented a more enhanced process across both organisations to try to minimise any opportunities for delay and to expand this might have on families, as well as identified some broader actions to help develop further improvements:”

Source location

Response from Black Country Healthcare
Page 2 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with community services to embed action-plan changes and monitor their impact.

Verbatim wording from the response

“We have enclosed alongside this letter a copy of the action plan presented to you during inquest on the 15th February 2024. This update provides further insight into the completion of all areas of learning identified as a result of our investigation. Where applicable we have referenced the assurance processes”

Source location

Response from Black Country Healthcare
Page 1 · response
Published 22 February 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Share review outcomes and lessons learned with all affected staff.

    Stated by Dudley Integrated Health and Care NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 22 February 2024.
  2. 2

    Share outcomes and lessons learned with all affected staff.

    Stated by Black Country Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 22 February 2024.
  3. 3

    Review changes at regular intervals to ensure they remain embedded.

    Stated by Black Country Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 22 February 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Existing systems and professional support provide a robust safety net for bereaved families alongside the process improvements already implemented.

    Stated by Dudley Integrated Health and Care NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share review outcomes and lessons learned with all affected staff.

Verbatim wording from the response

“I hope this provides you with assurance that the Trust has taken the concerns raised in your regulation 28 response very seriously and will continue to take action to reduce the likelihood of a similar incident from reoccurring. We hope that the actions highlighted above will make a difference and we will review changes made at regular intervals to ensure that they are embedded whilst sharing the outcome and lessons learnt with all affected staff.”

Source location

Response from Dudley Integrated Health and Care NHS Trust
Page 3 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share outcomes and lessons learned with all affected staff.

Verbatim wording from the response

“I hope this provides you with assurance that the Trust has taken the concerns raised in your regulation 28 response very seriously and will continue to take action to reduce the likelihood of a similar incident from reoccurring. We hope that the actions highlighted above will make a difference and we will review changes made at regular intervals to ensure that they are embedded whilst sharing the outcome and lessons learnt with all affected staff.”

Source location

Response from Black Country Healthcare
Page 3 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review changes at regular intervals to ensure they remain embedded.

Verbatim wording from the response

“I hope this provides you with assurance that the Trust has taken the concerns raised in your regulation 28 response very seriously and will continue to take action to reduce the likelihood of a similar incident from reoccurring. We hope that the actions highlighted above will make a difference and we will review changes made at regular intervals to ensure that they are embedded whilst sharing the outcome and lessons learnt with all affected staff.”

Source location

Response from Black Country Healthcare
Page 3 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing systems and professional support provide a robust safety net for bereaved families alongside the process improvements already implemented.

Verbatim wording from the response

“• We fully recognise how challenging it is for families when a loved one is lost and would never want to create any additional distress caused by making contact after a patient has died. We believe that, alongside the actions described above, the systems we already have in place to support families at such a difficult time should provide a robust safety net to these individuals, especially given their vulnerability at such a difficult time. As a provider of mental health services, we have the skills and expertise to provide the necessary professional support as required, as well as work with our colleagues at BCH where we identify that more intensive support might be necessary.”

Source location

Response from Dudley Integrated Health and Care NHS Trust
Page 2 · response
Published 22 February 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026