PFD report

Honoria Culshaw · Prevention of Future Deaths report

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Issued 24 Sep 2025•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to communicate pacemaker extraction referral requirements between specialist and local cardiology services
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Failure to reliably refer patients to required specialist servicesPart of recurring concern: Unreliable inter-agency information sharing for coordinated care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Reinforce with Cardiology the importance of communicating with other secondary and tertiary care providers to maximise continuity of care.

    Stated by Manchester University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 29 September 2025.
  2. Action

    Develop HIVE tip sheets and video guides on using the Emergency Department discharge navigator’s correspondence function and share them with relevant staff.

    Stated by Manchester University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 29 September 2025.
  3. Action

    Build the HIVE discharge navigator so the correspondence workflow appears in the Emergency Department’s Dispo section.

    Stated by Manchester University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 29 September 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate pacemaker extraction referral requirements between specialist and local cardiology services

Wider context from the report

“Mrs. Culshaw attended Wythenshawe Hospital on the 10th July 2024 an presented with an opening of her pacemaker scar. I heard evidence at the inquest from ████████, a Consultant Cardiologist at Wythenshawe that International clinical guidance indicates that any opening of an implantation scar should be interpreted as a sign of systemic infection of the wound and that extraction and replacement of the pacemaker should follow in order to remove the infection. This was the advice of the on-call Cardiologist at Wythenshawe on the 10th July 2024 to the Emergency Department medical team. I heard evidence that Wythenshawe is one a limited number of specialist surgical centres for the extraction of pacemakers. Mrs. Culshaw was not admitted to Wythenshawe Hospital, but discharged to the care of Royal Preston Hospital, where her pacemaker had been fitted. Royal Preston Hospital is not a specialist surgical centre for pacemaker extraction. The expectation of Wythenshawe Hospital at the time of her discharge appears to be that Royal Preston would refer her back to Wythenshawe for extraction. However, the need for extraction and therefore a referral was not communicated by Wythenshawe to either Royal Preston or to Mrs. Culshaw’s GP. It is not clear that it was adequately explained to Mrs. Culshaw’s family. Mrs. Culshaw re-presented at Wythenshawe on the 9th September, again with signs of infection and underwent an extraction procedure as an inpatient on the 16th September 2024. However, I found that her experienced persistent and prolonged infection depleting her physiological reserve and contributed to her succumbing to a fatal pneumonia on the 25th October 2024. I am concerned that this lack of information sharing along a communication pathway between the Cardiology department and specialist surgical extraction team at Wythenshawe and the Cardiology departments at local treating hospitals risks such referrals being delayed or not being made at all, as happened in the present case. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Failure to reliably refer patients to required specialist services; Unreliable inter-agency information sharing for coordinated care.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce with Cardiology the importance of communicating with other secondary and tertiary care providers to maximise continuity of care.

Verbatim wording from the response

“We have reinforced with the Cardiology Department that communication with other secondary and tertiary care providers is of paramount importance to ensure continuity of care is maximised for patients. From 15 December 2025 onwards when the tip sheets and video guides are available, Cardiology Residents’ training will include focused education regarding the processes available to copy inpatient discharge letters that are sent to general practitioners to other relevant healthcare providers. This uses the same process within the electronic patient record as medical staff use to send letters following outpatient clinic appointments. This training will be”

Source location

Response from Manchester University NHS Foundation Trust
Page 2 · response
Published 29 September 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop HIVE tip sheets and video guides on using the Emergency Department discharge navigator’s correspondence function and share them with relevant staff.

Verbatim wording from the response

“The Trust will also develop additional HIVE tip sheets and video guides to increase knowledge and awareness of the ‘correspondence’ tab in the Emergency Department’s discharge navigator within HIVE. The tip sheets and video guides will be available by 15 December 2025 and shared with all relevant staff members by this date by the Emergency Department’s Clinical Head of Division.”

Source location

Response from Manchester University NHS Foundation Trust
Page 2 · response
Published 29 September 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Build the HIVE discharge navigator so the correspondence workflow appears in the Emergency Department’s Dispo section.

Verbatim wording from the response

“The intention is that the ‘correspondence’ workflow will appear in the ‘Dispo’ section (the discharge navigator for the Emergency Department). This will require a fundamental HIVE build and therefore will not be completed until June 2026.”

Source location

Response from Manchester University NHS Foundation Trust
Page 2 · response
Published 29 September 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop structured Emergency Department discharge communications and built-in referral reminders, while reviewing amendments to the current Emergency Department notes.

Verbatim wording from the response

“Onward communication and referral to external providers have been a key area of focus and improvement for the Trust. Following this case, further work is being done with discharge communications from Emergency Departments to provide structured discharge information and also built in reminders to staff that if a referral is required, the correct process is following at the point of discharge. This includes working with digital colleagues to review the practicalities of amending the current Emergency Department notes that are generated by the Trust.”

Source location

Response from Manchester University NHS Foundation Trust
Page 2 · response
Published 29 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Cardiology Residents with focused training on copying inpatient discharge letters to relevant healthcare providers and referring patients to available pacemaker extraction services.

Verbatim wording from the response

“We have reinforced with the Cardiology Department that communication with other secondary and tertiary care providers is of paramount importance to ensure continuity of care is maximised for patients. From 15 December 2025 onwards when the tip sheets and video guides are available, Cardiology Residents’ training will include focused education regarding the processes available to copy inpatient discharge letters that are sent to general practitioners to other relevant healthcare providers. This uses the same process within the electronic patient record as medical staff use to send letters following outpatient clinic appointments. This training will be”

Source location

Response from Manchester University NHS Foundation Trust
Page 2 · response
Published 29 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve Emergency Department HIVE discharge workflows so staff can send discharge letters to relevant healthcare providers, including external cardiology departments.

Verbatim wording from the response

“As part of the rolling programme of improvements of the use of HIVE, the Trust is committed to improve the discharge process in our Emergency Departments to ensure that the workflow is seamless and our clinical teams are aware of the functionality to send copies of Emergency Department discharge letters to a full range of healthcare providers. This would include cardiology departments at providers such as the Royal Preston Hospital.”

Source location

Response from Manchester University NHS Foundation Trust
Page 2 · response
Published 29 September 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Share the HIVE tip sheets and video guides with Medical and Nursing Directors for wider distribution across the Trust.

    Stated by Manchester University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 29 September 2025.
  2. 2

    Incorporate Emergency Department discharge communication processes into weekly Resident training and Trust Induction, including communication with relevant healthcare professionals.

    Stated by Manchester University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 29 September 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the HIVE tip sheets and video guides with Medical and Nursing Directors for wider distribution across the Trust.

Verbatim wording from the response

“The Associate Medical Director for Quality and Patient Safety will also share the tip sheets and video guides with all the Medical and Nursing Directors across the Trust for more widespread distribution. This will be completed by 15 December 2025.”

Source location

Response from Manchester University NHS Foundation Trust
Page 3 · response
Published 29 September 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate Emergency Department discharge communication processes into weekly Resident training and Trust Induction, including communication with relevant healthcare professionals.

Verbatim wording from the response

“Once the tip sheets and video guides are available, Emergency Department discharge processes will be incorporated into the normal weekly Resident training sessions and as part of Residents’ Trust Induction. This training will include a topic on communicating with healthcare professionals other than the patient’s general practitioner when it is relevant to do so. The target date for this reaching all current Emergency Department Resident staff at the Trust is 31 January 2026.”

Source location

Response from Manchester University NHS Foundation Trust
Page 2 · response
Published 29 September 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026