PFD report

Clifford William ROSE · Prevention of Future Deaths report

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Issued 20 Oct 2022•Milton Keynes

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to carry out detailed needs assessments of very vulnerable and elderly patients face-to-face
    Part of recurring concern: Failure to provide face-to-face clinical assessment when clinically indicated
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Conduct face-to-face assessments following adult social care referrals for care and support.

    Stated by Milton Keynes City CouncilStated completedThe respondent said that this action was complete when they made their response on 25 October 2022.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to carry out detailed needs assessments of very vulnerable and elderly patients face-to-face

Wider context from the report

“During the course of the evidence at the inquest it became apparent that detailed assessments of the needs of very vulnerable and perhaps elderly patients are being carried out over the telephone. In this particular case, it lead to the deceased confirming that he was able to dress himself and that he was eating and drinking regularly. This was far from the correct position. I believe that consideration should be given to put in place a system whereby all assessments are carried out face-to-face and where appropriate should involve another member of the family. ”

Is this part of a recurring concern?

Yes — Failure to provide face-to-face clinical assessment when clinically indicated.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct face-to-face assessments following adult social care referrals for care and support.

Verbatim wording from the response

“I would like to reassure you that adult social care teams are now conducting face-to-face assessments following referrals for care and support. As you will be aware the Covid-19 pandemic impacted on face-to-face visits, however, we are now operating as we were pre-Covid, so face-to-face assessments are being undertaken. You will appreciate that we do occasionally encounter”

Source location

Response from Milton Keynes City Council
Page 1 · response
Published 25 October 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Record when individuals decline face-to-face visits.

    Stated by Milton Keynes City CouncilStated plannedThe respondent said that this action was planned when they made their response on 25 October 2022.
  2. 2

    Implement reciprocal read-only access between healthcare and adult social care case-management systems.

    Stated by Milton Keynes City CouncilStated plannedThe respondent said that this action was planned when they made their response on 25 October 2022.
  3. 3

    Share the Lessons Learned flyer with staff and discuss the changes at team meetings.

    Stated by Central and North West London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 25 October 2022.
  4. 4

    Update SystmOne first-contact templates with mandatory questions about nominated family, carer or friend involvement and care from other services.

    Stated by Central and North West London NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 25 October 2022.
  5. 5

    Share learning and changes with the MKCHS Clinical Oversight Group.

    Stated by Central and North West London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 25 October 2022.
  6. 6

    Produce a Lessons Learned flyer explaining the changes for staff awareness.

    Stated by Central and North West London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 October 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record when individuals decline face-to-face visits.

Verbatim wording from the response

“people who are reluctant to have people visit them in their homes, where this is the case, we do endeavour to get an insight into their needs and living arrangements. We will always record where an individual has declined a face-to-face visit.”

Source location

Response from Milton Keynes City Council
Page 2 · response
Published 25 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement reciprocal read-only access between healthcare and adult social care case-management systems.

Verbatim wording from the response

“With regard to access to the system one, the healthcare case management system, I have been in contact with colleagues at Central and North-West London (CNWL) Healthcare Foundation Trust and it has been agreed that a reciprocal arrangement for both organisations to access the healthcare (System One) and social care (Liquid Logic) systems will be put in place. We have determined that some key teams in adult social care (such as Access and Safeguarding Adults) should have “read only” rights to use System One. Similarly, it has been agreed that key teams in CNWL will need access to the adult social care Liquid Logic case management system, again, this will be on a “read only” basis.”

Source location

Response from Milton Keynes City Council
Page 1 · response
Published 25 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the Lessons Learned flyer with staff and discuss the changes at team meetings.

Verbatim wording from the response

“To ensure that all staff are aware of the changes we have produced a ‘Lessons Learned flyer’ which will be shared with them and discussed at team meetings. We will also be sharing the learning and changes at the MKCHS Clinical Oversight Group. This group sits monthly.”

Source location

Response from Central and North West London NHS Foundation Trust
Page 2 · response
Published 25 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update SystmOne first-contact templates with mandatory questions about nominated family, carer or friend involvement and care from other services.

Verbatim wording from the response

“As an organisation, involving patient’s family and carers where appropriate, is extremely important to us. We have taken immediate steps to make the process more robust and ensure that patients are asked from the beginning of their care journey with us who they would like involved in their care.”

Source location

Response from Central and North West London NHS Foundation Trust
Page 2 · response
Published 25 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning and changes with the MKCHS Clinical Oversight Group.

Verbatim wording from the response

“To ensure that all staff are aware of the changes we have produced a ‘Lessons Learned flyer’ which will be shared with them and discussed at team meetings. We will also be sharing the learning and changes at the MKCHS Clinical Oversight Group. This group sits monthly.”

Source location

Response from Central and North West London NHS Foundation Trust
Page 2 · response
Published 25 October 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce a Lessons Learned flyer explaining the changes for staff awareness.

Verbatim wording from the response

“To ensure that all staff are aware of the changes we have produced a ‘Lessons Learned flyer’ which will be shared with them and discussed at team meetings. We will also be sharing the learning and changes at the MKCHS Clinical Oversight Group. This group sits monthly.”

Source location

Response from Central and North West London NHS Foundation Trust
Page 2 · response
Published 25 October 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026